Arris Touchstone TG952 User manual

Touchstone®TG952

Telephony Gateway

User’s Guide

Get ready to experience the nternet’s express lane! Whether you’re checking out

streaming media, downloading new software, checking your email, or talking with

friends on the phone, the Touchstone TG952 Telephony Gateway brings it all to you

faster and more reliably. All while providing toll quality Voice over P telephone ser -

vice and both wired and wireless connectivity.

The Touchstone Telephony Gateway provides four Ethernet connections for use as

the hub of your home/ofﬁce Local Area Network (LAN). The Touchstone Telephony

Gateway also provides 802.11a/b/g/n wireless connectivity for enhanced mobility

and versatility. n addition, the Touchstone Telephony Gateway provides for up to

two separate lines of telephone service.

nstallation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

nstalling and Connecting Your Telephony Gateway

Conﬁguring Your Ethernet Connection

Using the Telephony Gateway

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-

thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-

ited.

The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recom mendations in

this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-

bility for their applications of any products speciﬁed in this document. The information in this docu ment is proprietary to ARR S.

ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S Group. All other trademarks and reg istered trade-

marks are the property of their respective holders.

ARSVD01334

Release 9 Standard 1.2 January 2011

Safety Requirements

ARR S Telephony Gateways comply with the applicable requirements for perform-

ance, construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer

service to qualiﬁed personnel only!

CAUTION

Potential equipment damage

Potential loss of service

Connecting the Telephony Gateway to existing telephone wiring should

only be performed by a professional installer. Physical connections to

the previous telephone provider must be removed and the wiring must

be checked; there must not be any voltages. Cancellation of telephone

service is not adequate. Failure to do so may result in loss of service

and/or permanent damage to the Telephony Gateway.

• The Telephony Gateway is designed to be connected directly to a telephone.

• Connecting the Telephony Gateway to the home’s existing tele phone wiring

should only be performed by a professional in staller.

• Do not use product near water (i.e. wet basement, bathtub, sink or near a

swimming pool, etc.), to avoid risk of electrocu tion.

• Do not use spray cleaners or aerosols on the Telephony Gateway.

• Avoid using and/or connecting the equipment during an electri cal storm, to

avoid risk of electrocution.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Do not locate the equipment within 6 feet (1.9 m) of a ﬂame or ignition

source (i.e. heat registers, space heaters, ﬁreplaces, etc.).

Touchstone TG952 Telephony Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

• Use only power supply and power cord included with the equip ment.

• Equipment should be installed near the power outlet and should be easily

accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the

entrance to the building in accordance with applicable national electrical in-

stallation codes. n the U.S., this is required by NFPA 70 (National Electrical

Code) Article 820. n the European Union and in certain other countries,

CATV instal lation equipotential bonding requirements are speciﬁed in EC

60728-11, Cable ne works for elevision signals, sound signals and in erac-

ive services, Part 11: Safety. This equipment is in tended to be installed in

accordance with the requirements of EC 60728-11 for safe operation.

f the equipment is to be installed in an area serviced by an T power line

network, as is found in many areas of Norway, spe cial attention should be

given that the installation is in accor dance with EC 60728-11, in particular

Annex B and Figure B.4.

• n areas of high surge events or poor grounding situations and areas prone

to lightning strikes, additional surge protection may be required (i.e.

PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet and

Phone lines.

• When the Telephony Gateway is connected to a local computer through Eth-

ernet cables, the computer must be proper ly grounded to the building/res-

idence AC ground network. All plug-in cards within the computer must be

properly installed and grounded to the computer frame per the manufac-

turer’s speciﬁcations.

• Ensure proper ventillation. Position the Telephony Gateway so that air ﬂows

freely around it and the ventillation holes on the unit are not blocked.

• Do not mount the Telephony Gateway on surfaces that are sensitive to heat

and/or which may be damaged by the heat generated by the unit, its power

supply, or other accessories.

Touchstone TG952 Telephony Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

FCC Part 15

This equipment has been tested and found to comply with the requirements for a

Class B digital device under Part 15 of the Federal Communications Commission

(FCC) rules. These requirements are intended to provide reasonable protection

against harmful interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and used in ac-

cordance with the instructions, may cause harmful interference to radio communi-

cations. However, there is no guarantee that interference will not occur in a

particular installation. f this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the fol-

lowing measures:

• Reorient or relocate the receiving antenna.

• ncrease the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations to this equipment not expressly approved by the party re-

sponsible for compliance could void the user’s authority to operate the equipment.

Touchstone TG952 Telephony Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

European Compliance

This product complies with the provisions of the Electromagnetic Com patibility

(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-

age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,

this product bears the CE marking in accordance with the above applicable Direc-

tive(s).

A copy of the Declaration of Conformity may be obtained from: ARR S nterna-

tional, nc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this prod uct is governed

by Directive 2002/96/EC of the European Parliament and of the

Council on waste electrical and electronic equipment (WEEE).

WEEE could potentially prove harmful to the environment; as

such, upon disposal of the Telephony Gateway the Directive re-

quires that this product must not be disposed as unsorted mu-

nic ipal waste, but rather collected separately and dis posed of in

accordance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European

Parliament and of the Council of 27 January 2003 on the restriction

of the use of certain hazardous substances (RoHS) in electrical and

electronic equip ment.

Touchstone TG952 Telephony Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Energy Consumption (TG952S Models only)

n accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a

power switch. The following energy consumption ﬁgures apply (measured with a

wattmeter at the outlet):

Note: n most instances, ARR S recommends that the power switch remain in

the ON position at all times. Turning the switch OFF disables the device,

including both data service and telephone service. Turning the switch

OFF is recommended only during vacations or similar extended ab-

sences.

Switch State Power Consumption

OFF 0.0 W

ON 9.0 W (idle)

13.5 W (typical)

Touchstone TG952 Telephony Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Touchstone TG952 Telephony Gateway User’s Guide

Getting Started

About Your New Telephony Gateway

The Touchstone TG952 Telephony Gateway is DOCS S® 3.0 or Euro-DOCS S™ 3.0

compliant with the following features:

• Speed: much faster than dialup or SDN service; up to eight times faster

than DOCS S 2.0 cable modems.

• Convenience: supports Ethernet and 802.11a/b/g/n wireless connections;

both can be used simultaneously

• Flexibility: provides two independent lines of telephone service as well as

high speed data

• Compatibility:

– Data services: DOCS S 3.0 or Euro-DOCS S 3.0 compliant and back-

ward-compatible with DOCS S 2.0 or 1.1; supports tiered data services

(if offered by your cable company)

– Telephony services: PacketCable™ and Euro-PacketCable 1.5 or 1.0 com-

pliant

The TG952 provides:

• Wireless 802.11a/b/g/n connectivity

• Four Ethernet ports for connections to non-wireless devices

• Up to two lines of telephone service

• TG952A: DOCS S 3.0 compliant

TG952B and TG952S: Euro-DOCS S 3.0 compliant

• One USB host port (future support for external USB devices)

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

• Telephony Gateway

• Power Cord

• Wall-Mounting Template and nstructions

• Quick nstallation Guide

• Ethernet Cable (CAT5e)

• End User License Agreement

Items You Need

f you are installing the Telephony Gateway yourself, make sure you have the fol-

low ing items on hand before continuing:

•Telephony Gateway package: see What’s in the Box? for a list of items

in the package.

•Coaxial cable (coax): as shown in the image to the left, this is a round

cable with a connector on each end. t is the same kind of wire used to con-

nect to your television for cable TV. You can buy coax from any electronics

retailer and many discount stores; make sure it has connectors on both

ends. There are two types of connectors, slip-on and screw-on; the screw-

on connectors are best for use with your Telephony Gateway. The coax

should be long enough to reach from your Telephony Gateway to the near-

est cable outlet.

•Phone Cable: as shown in the image to the left, this is a standard phone

cable with standard phone connectors (RJ11 type) on both ends. You can

buy phone cables from any electronics retailer and many discount stores.

•Splitter (optional): provides an extra cable connection by splitting a sin-

gle outlet into two. You may need a splitter if you have a TV already con-

nected to the cable outlet that you want to use. You can buy a splitter from

any electronics retailer and most discount stores; you may also need a short

piece of coax cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Telephony Gateway and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its

two outputs. Using several splitters in a line may deteriorate the quality of

your television, telephone, and/or internet connection.

•Wall-mount hardware (optional): if you want to wall-mount your Tele-

phony Gateway, you need to obtain two drywall anchors or wood screws.

See the Wall-Mount Template and nstructions for more details.

Touchstone TG952 Telephony Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Coax Cable

Phone Cable

•Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this in-

formation carefully and contact your cable company if you have any ques-

tions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local cable company

to establish an nternet account and telephone service. When you call, have the

fol lowing information ready:

• the Telephony Gateway serial number and cable MAC addresses of the unit

(printed on a sticker on the bottom of the Telephony Gateway)

• the model number of the Telephony Gateway

f the Telephony Gateway was provided by your cable company, they already have

the required information.

n addition, you should ask your cable company the following questions:

• Do you have any special system requirements or ﬁles that need to down-

load after am connected?

• When can start using my Telephony Gateway?

• Do need a user D or password to access the nternet or my e-mail?

• Will my phone number(s) change?

• What new calling features will have and how do use them?

Touchstone TG952 Telephony Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

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