1. Basic Question
Q1: What’s the warranty?
A: One Year Warranty and Lifetime Free Technical Support for our products. If there's
any defective of the hardware on using our product, ANRAN will Provide Free
Brand-new Parts for Replacement.
In the meantime, if you want to activate and extend the Warranty(FREE), Please click
this link:"https://anran-cctv.com/warranty/"
Q2: Does it support PTZ control?
A: This system can't support PTZ .The system only can be zoomed in/out on monitor
and mobile phone app.
On local monitor, when the camera of one channel is showed on full screen, you can
long-press the mouse's left button to select the area to be enlarged; On the mobile
app，you can zoom in and out the picture on your phone with your fingers.
Q3: What is the working temperature of camera?
A: Camera operating temperature is between -20℃and +60℃.
Q4: Does the system support Audio?
A: This system doesn't support Audio Function, you can view the video online but
can't hear audio.
Q5: Does the Camera need to connect with power supply?
A: No needing connect the power supply to the camera, only power the camera with
Ethernet cable.
Q6: Does the POE security system needs Internet?
A: It depends on you, the POE camera system can work without connecting extra
network.You can view live video, record and play videos locally.
If you want to view live video, record, play, and remotely view and access the POE
camera system via smart phone, laptop and desktop, You need connect the NVR to
the home router via network cable.
Q7: Can I connect the system with home wifi to strengthen the signal?
A: The poe camera system can't connect home wifi directly, which need connect the
POE NVR to the router by network cable.
