ActionTec External USB 56K Modem User manual

Table of Contents

Introduction 1

Features 1

Package Contents 2

Firmware Updates 2

Front Panel 2

Rear Panel 3

Safety Information 4

Connecting the Modem 7

Installing the Software 9

Windows 98, 98 SE 9

Windows Millennium Edition (Me) 16

Windows 2000 19

Windows XP 25

Verifying Driver Software Installation 28

Troubleshooting 33

AT Commands 37

Command Format 37

Basic AT Commands 37

ITU–T V.90 Operation Commands 38

Command Examples 40

Notices 41

Regulatory Compliance Notices 41

Modifications 42

Limited Warranty 43

Actiontec External USB 56K Modem User Manual

Introduction

Thank you for purchasing the Actiontec External USB 56K Modem. The Modem is

also compatible with the V.90 and K56Flex™ standards.

Important! Please read this entire chapter. It contains important

safety information.

Features

Among the features of the External USB 56K Modem:

Quick Connect

Reduces the time it takes for the Modem to connect to the Web by remem-

bering the characteristics of the phone lines.

V.44 Data Compression

Enables faster browsing and faster downloads.

48Kbps Upload Speed

Up from 33.6Kbps (depending on line condition).

Modem On Hold

Generates a Caller ID window when a phone call comes in while online.

The call can be ignored while remaining online, or it can be answered, put-

ting the Internet session on hold. The Internet session can be resumed after

the call is completed.

☞Note:Modem On Hold will function correctly only if the ISP

supports this feature, and if call waiting is activated. For updates

and instructions relating to the Modem On Hold feature, go to

www.actiontec.com.

Other features include:

Conformance to the ITU-T V.92 and V.90 specifications, with auto-negotia-

tion of V.44, V.42bis, V.34, V.32bis, V.32, V.23, V.22bis, V.22, V.21, Bell 212A,

and Bell 103 protocols

Group 3: class 1 fax protocols support

Actiontec External USB 56K Modem User Manual

V.80 video standard support for videophone and video conferencing

Controller-based, with support for Windows 98, Me, NT, 2000, and XP

Simple “Plug-N-Play” installation

Package Contents

Actiontec External USB 56K Modem

Installation CD-ROM

Quick start guide and user manual (pdf version on Installation CD)

Te lephone cable (RJ-11)

USB cable

Power adapter

Firmware Updates

Firmware updates are made available on a regular basis for this product. To check

for updates, visit the Actiontec Web site at www.actiontec.com.Follow the

instructions on the Web page to upgrade the modem with the latest firmware.

Front Panel

The Modem has four lights (LEDs) on its front panel.

PWR (Power)

When the Power light is on, the Modem is powered up.

PWR

TD OH

Chapter 1 Introduction

RD (Receive Data)

When the Receive Data light is on, the Modem is receiving data.

TD (Transmit Data)

When the Transmit Data light is on, the Modem is sending data.

OH (Off Hook)

When the Off Hook light is on, the Modem is off hook.

Rear Panel

The Modem has a number of ports and other features on its rear panel.

Power Switch

The Power Switch is located on the left side of the rear panel, and is a push-button

type switch. Push the button to turn the Modem on, and push it again to turn it off.

Power Port

The Power port accepts the smaller end of the Modem’s Power cord.

Modem Cable (RS-232)

This cable plugs into the Modem’s USB cable.

PowerLinePhone

Actiontec External USB 56K Modem User Manual

Line Port

The Line port connects to a phone wall jack, using a standard telephone cord.

Phone Port

The Phone port connects to a telephone, using a standard telephone cord.

Safety Information

Shock Hazard

To avoid shock hazard:

The power cord and any other equipment to which this product is attached

must be connected to properly wired receptacles. Do not connect or dis-

connect any cables or perform installation, maintenance, or reconfiguration

of this product during an electrical storm.

When using telephone equipment, basic safety precautions should always

be followed to reduce the risk of fire, electrical shock, and injury. Never

install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface. Use caution when

installing or modifying telephone lines. Avoid using a telephone (other than

a cordless type) during an electrical storm. There may be a remote risk of

electrical shock from lightning. Do not use the telephone to report a gas

leak in the vicinity of the leak.

Connecting the Modem

Do not connect the Modem to a digital PBX (switchboard) system, as dam-

age to the Modem can occur. Modems are designed to function with analog

telephone lines, such as residential lines.

Do not connect the Modem to an ISDN line. In some areas, ISDN (digital)

lines are provided for residences and businesses. These lines may damage

the Modem.

Chapter 1 Introduction

☞Note:The Modem is fully compatible with analog telephone lines

connected to a Digital Exchange. Digital Exchanges are used in

some areas to supply analog lines to homes and businesses.

Technical Support

Actiontec Electronics prides itself on making durable, high-quality, high-perform-

ance products. If you need assistance, the Actiontec Technical Support Department is

available 24 hours a day, seven days a week, to provide professional support.

Actiontec Electronics, Inc.

760 N. Mary Avenue

Sunnyvale, CA 94085

Technical Support

Phone: 1-888-436-0657

E-mail: http://support.actiontec.com/email_support/support_form.php

Internet: www.actiontec.com/support

Actiontec External USB 56K Modem User Manual

Connecting the

Modem

The Modem connects to a computer via USB. To connect the Modem to a com-

puter, follow these instructions:

1. Ensure the computer is powered down.

2. Plug the Modem cable connected to the rear panel of the Modem into the

large end of the USB cable.

2. Plug the other end of the USB cable into a USB port on the computer.

4. Plug one end of the phone cable to the “Line” port on the rear panel of the

Modem, and the other end to the phone wall jack.

.☞Note:Ifconnecting the Modem in the United Kingdom, insert

the telephone adapter included with the Modem package

between the wall jack and phone cable.

5. Plug the cable connected to the telephone in the “Phone” port on the back of

the Modem.

Actiontec External USB 56K Modem User Manual

6. Plug the power adapter into an electrical wall outlet, and plug the power cable

in the “Power” port on the back of the Modem.

The Modem is now connected. Next, install the driver software as explained in the

“USB Port Installation” section of Chapter 3,“Installing the Software.”

PowerLinePhone

Modem Cable

USB Cable

(to USB Port

on computer)

Power Adapter

(from Power Port

to Power Outlet)

Phone Cord

(from Line Port

to Phone Jack)

Phone Cord

(from Phone Port

to Telephone)

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