ZKTeco ProBio(QR) User manual

Product Name and Model Number User Manual

USER MANUAL

Applicable Models: ProBio(QR)

Version: 1.0

Date: May 2021

English

ProBio (QR) User Manual

Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any

way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the "Company" or

"ZKTeco").

Trademark

is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by

their respective owners.

Disclaimer

This manual contains information on the operation and maintenance of the ZKTeco equipment. The

the property of ZKTeco. The contents hereof should not be used or shared by the receiver with any third

party without express written permission of ZKTeco.

The contents of this manual must be read as a whole before starting the operation and maintenance of the

supplied equipment. If any of the content(s) of the manual seems unclear or incomplete, please contact

ZKTeco before starting the operation and maintenance of the said equipment.

It is an essential pre-requisite for the satisfactory operation and maintenance that the operating and

maintenance personnel are fully familiar with the design and that the said personnel have received

thorough training in operating and maintaining the machine/unit/equipment. It is further essential for the

safe operation of the machine/unit/equipment that personnel has read, understood and followed the safety

instructions contained in the manual.

In case of any conflict between terms and conditions of this manual and the contract specifications,

drawings, instruction sheets or any other contract-related documents, the contract conditions/documents

shall prevail. The contract specific conditions/documents shall apply in priority.

ZKTeco offers no warranty, guarantee or representation regarding the completeness of any information

contained in this manual or any of the amendments made thereto. ZKTeco does not extend the warranty of

any kind, including, without limitation, any warranty of design, merchantability or fitness for a particular

purpose.

ZKTeco does not assume responsibility for any errors or omissions in the information or documents which

are referenced by or linked to this manual. The entire risk as to the results and performance obtained from

using the information is assumed by the user.

ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect,

special, or exemplary damages, including, without limitation, loss of business, loss of profits, business

interruption, loss of business information or any pecuniary loss, arising out of, in connection with, or relating

ProBio (QR) User Manual

to the use of the information contained in or referenced by this manual, even if ZKTeco has been advised of

the possibility of such damages.

This manual and the information contained therein may include technical, other inaccuracies or

typographical errors. ZKTeco periodically changes the information herein which will be incorporated into

new additions/amendments to the manual. ZKTeco reserves the right to add, delete, amend or modify the

information contained in the manual from time to time in the form of circulars, letters, notes, etc. for better

operation and safety of the machine/unit/equipment. The said additions or amendments are meant for

improvement /better operations of the machine/unit/equipment and such amendments shall not give any

right to claim any compensation or damages under any circumstances.

ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment malfunctions due to any non-

compliance of the instructions contained in this manual (ii) in case of operation of the

machine/unit/equipment beyond the rate limits (iii) in case of operation of the machine and equipment in

conditions different from the prescribed conditions of the manual.

The product will be updated from time to time without prior notice. The latest operation procedures and

relevant documents are available on http://www.zkteco.com

If there is any issue related to the product, please contact us.

ZKTeco Headquarters

Address ZKTeco Industrial Park, No. 32, Industrial Road,

Tangxia Town, Dongguan, China.

Phone +86 769 - 82109991

Fax +86 755 - 89602394

For business related queries, please write to us at: sales@zkteco.com.

To know more about our global branches, visit www.zkteco.com.

ProBio (QR) User Manual

About the Company

ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein)

readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition

Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and

Consumer products including battery-operated fingerprint and face-reader Door Locks. Our security

solutions are multi-lingual and localized in over 18 different languages. At the ZKTeco state-of-the-art

700,000 square foot ISO9001-certified manufacturing facility, we control manufacturing, product design,

component assembly, and logistics/shipping, all under one roof.

The founders of ZKTeco have been determined for independent research and development of biometric

verification procedures and the productization of biometric verification SDK, which was initially widely

applied in PC security and identity authentication fields. With the continuous enhancement of the

development and plenty of market applications, the team has gradually constructed an identity

authentication ecosystem and smart security ecosystem, which are based on biometric verification

techniques. With years of experience in the industrialization of biometric verifications, ZKTeco was officially

established in 2007 and now has been one of the globally leading enterprises in the biometric verification

industry owning various patents and being selected as the National High-tech Enterprise for 6 consecutive

years. Its products are protected by intellectual property rights.

About the Manual

This manual introduces the operations of ProBio(QR).

All figures displayed are for illustration purposes only. Figures in this manual may not be exactly consistent

with the actual products.

Features and parameters with ★are not available in all devices.

ProBio (QR) User Manual

Document Conventions

Conventions used in this manual are listed below:

GUI Conventions

For Software

Convention Description

Bold font Used to identify software interface names e.g., OK, Confirm, Cancel.

>Multi-level menus are separated by these brackets. For example, File > Create >

Folder.

For Device

Convention Description

< > Button or key names for devices. For example, press <OK>.

[ ]

Window names, menu items, data table, and field names are inside square

brackets. For example, pop up the [New User] window.

/Multi-level menus are separated by forwarding

slashes. For example,

[File/Create/Folder].

Symbols

Convention Description

This implies about the notice or pays attention to, in the manual.

The general information which helps in performing the operations faster.

The information which is significant.

Care taken to avoid danger or mistakes.

The statement or event that warns of something or that serves as a cautionary

example.

ProBio (QR) User Manual

Table of Contents

SAFETY MEASURES ..................................................................................................................................... 7

1INSTRUCTION FOR USE ..................................................................................................................... 10

STANDING POSITION, FACIAL EXPRESSION AND STANDING POSTURE .........................................................................10

FACE REGISTRATION ........................................................................................................................................................................11

STANDBY INTERFACE.......................................................................................................................................................................11

VERIFICATION MODE........................................................................................................................................................................12

1.4.1 FACIAL VERIFICATION ......................................................................................................................................................................................12

1.4.2 PASSWORD VERIFICATION .............................................................................................................................................................................13

1.4.3 CARD VERIFICATION .........................................................................................................................................................................................15

1.4.4 QR CODE VERIFICATION..................................................................................................................................................................................16

1.4.5 COMBINED VERIFICATION ..............................................................................................................................................................................17

2MAIN MENU ....................................................................................................................................... 19

3USER MANAGEMENT......................................................................................................................... 20

USER REGISTRATION ........................................................................................................................................................................20

SEARCH USER......................................................................................................................................................................................23

EDIT USER.............................................................................................................................................................................................23

DELETING USER..................................................................................................................................................................................24

4USER ROLE ......................................................................................................................................... 25

5COMMUNICATION SETTINGS............................................................................................................ 27

NETWORK SETTINGS.........................................................................................................................................................................27

SERIAL COMM.....................................................................................................................................................................................28

PC CONNECTION ...............................................................................................................................................................................29

CLOUD SERVER SETTING.................................................................................................................................................................29

WIEGAND SETUP................................................................................................................................................................................30

5.5.1 WIEGAND INPUT ................................................................................................................................................................................................30

5.5.2 WIEGAND OUTPUT............................................................................................................................................................................................32

5.5.3 CARD FORMAT DETECT AUTOMATICALLY...............................................................................................................................................33

6SYSTEM SETTINGS............................................................................................................................. 35

DATE AND TIME .................................................................................................................................................................................35

ACCESS LOGS SETTING....................................................................................................................................................................36

FACE PARAMETERS...........................................................................................................................................................................37

FACTORY RESET .................................................................................................................................................................................38

USB UPGRADE ....................................................................................................................................................................................38

7PERSONALIZE SETTINGS ................................................................................................................... 40

INTERFACE SETTINGS.......................................................................................................................................................................40

VOICE SETTINGS.................................................................................................................................................................................41

BELL SCHEDULES...............................................................................................................................................................................41

8DATA MANAGEMENT ........................................................................................................................ 44

DELETE DATA......................................................................................................................................................................................44

ProBio (QR) User Manual

BACKUP DATA ....................................................................................................................................................................................45

RESTORE DATA...................................................................................................................................................................................46

9ACCESS CONTROL ............................................................................................................................. 47

ACCESS CONTROL OPTIONS..........................................................................................................................................................47

TIME RULE SETTING ..........................................................................................................................................................................49

HOLIDAYS ............................................................................................................................................................................................50

COMBINED VERIFICATION..............................................................................................................................................................51

ANTI-PASSBACK SETUP ...................................................................................................................................................................52

DURESS OPTIONS SETTINGS..........................................................................................................................................................53

10 USB MANAGER............................................................................................................................... 54

USB DOWNLOAD...............................................................................................................................................................................54

USB UPLOAD.......................................................................................................................................................................................55

11 ATTENDANCE SEARCH .................................................................................................................. 56

12 AUTOTEST ...................................................................................................................................... 57

13 SYSTEM INFORMATION................................................................................................................. 58

14 QR CODE AS THE MOBILE CREDENTIAL........................................................................................ 59

CONNECT TO ZKBIOSECURITY SOFTWARE...............................................................................................................................59

14.1.1 SET THE COMMUNICATION ADDRESS .......................................................................................................................................................59

14.1.2 ADD DEVICE ON THE SOFTWARE.................................................................................................................................................................60

14.1.3 ADD PERSONNEL ON THE SOFTWARE .......................................................................................................................................................60

MOBILE CREDENTIAL........................................................................................................................................................................61

14.2.1 MOBILE APP CONFIGURATION .....................................................................................................................................................................61

14.2.2 LOGIN THE MOBILE APP..................................................................................................................................................................................62

14.2.3 SCAN THE QR CODE..........................................................................................................................................................................................64

APPENDIX 1 ............................................................................................................................................... 65

REQUIREMENTS OF LIVE COLLECTION AND REGISTRATION OF VISIBLE LIGHT FACE IMAGES ...........................................65

REQUIREMENTS FOR VISIBLE LIGHT DIGITAL FACE IMAGE DATA.................................................................................................66

APPENDIX 2 ............................................................................................................................................... 67

PRIVACY POLICY............................................................................................................................................................................................67

ECO-FRIENDLY OPERATION.......................................................................................................................................................................69

ProBio (QR) User Manual

Safety Measures

The below instructions intend to ensure that the user can use the product correctly to avoid danger or

property loss. The following precautions are to keep users safe and prevent any damage. Please read

carefully before installation.

Noncompliance with instructions could lead to product damage or physical injury (may even cause

death).

1. Read, follow, and retain instructions - All safety and operational instructions must be properly

read and followed before bringing the device into service.

2. Do not ignore warnings - Adhere to all warnings on the unit and in the operating instructions.

3. Accessories - Use only manufacturer-recommended or product-sold accessories. Please do not use

any other components other than manufacturer suggested materials.

4. Precautions for the installation – Do not place this device on an unstable stand or frame. It may

fall and cause serious injury to persons and damage to the device.

5. Service - Do not try to service this unit yourself. Opening or removing covers may expose you to

hazardous voltages or other hazards.

6. Damage requiring service - Disconnect the system from the Mains AC or DC power source and

refer service personnel under the following conditions:

•When cord or connection control is affected.

•When the liquid spilled, or an item dropped into the system.

•If exposed to water or due to inclement weather (rain, snow, and more).

•If the system is not operating normally, under operating instructions.

Just change controls defined in operating instructions. Improper adjustment of the controls may

result in damage and involve a qualified technician to return the device to normal operation.

And do not connect multiple devices to one power adapter as adapter overload can cause over-heat

or fire hazard.

7. Replacement parts - When replacement parts are needed, service technicians must only use

replacement parts provided by the supplier. Unauthorized substitutes can result in a burn, shock, or

other hazards.

8. Safety check - On completion of service or repair work on the unit, ask the service technician to

perform safety checks to ensure proper operation of the device.

9. Power sources - Operate the system only from the label's power source form. If the sort of power

supply to use is unclear, call your dealer.

10. Lightning - Can install external lightning conductors to protect against electrical storms. It stops

power-ups from destroying the system.

Recommended installing the devices in areas with limited access.

ProBio (QR) User Manual

Electrical Safety

•Before connecting an external cable to the device, complete grounding properly, and set up surge

protection; otherwise, static electricity will damage the mainboard.

•Make sure that the power has been disconnected before you wire, install, or dismantle the device.

•Ensure that the signal connected to the device is a weak-current (switch) signal; otherwise,

components of the device will get damaged.

•Ensure that the standard voltage applicable in your country or region is applied. If you are not sure

about the endorsed standard voltage, please consult your local electric power company. Power

mismatch may cause a short circuit or device damage.

•In the case of power supply damage, return the device to the professional technical personnel or

your dealer for handling.

•To avoid interference, keep the device far from high electromagnetic radiation devices, such as

generators (including electric generators), radios, televisions, (especially CRT) monitors, or speakers.

Operation Safety

•If smoke, odour, or noise rise from the device, turn off the power at once and unplug the power

cable, and then please contact the service centre.

•Transportation and other unpredictable causes may damage the device hardware. Check whether

the device has any intense damage before installation.

•If the device has major defects that you cannot solve, contact your dealer as soon as possible.

•Dust, moisture, and abrupt temperature changes can affect the device's service life. You are advised

not to keep the device under such conditions.

•Do not keep the device in a place that vibrates. Handle the device with care. Do not place heavy

objects on top of the device.

•Do not apply rosin, alcohol, benzene, pesticides, and other volatile substances that may damage

the device enclosure. Clean the device accessories with a piece of soft cloth or a small amount of

cleaning agent.

•If you have any technical questions regarding usage, contact certified or experienced technical

personnel.

ProBio (QR) User Manual

NOTE:

•Make sure whether the positive polarity and negative polarity of the DC 12V power supply is

connected correctly. A reverse connection may damage the device. It is not advisable to connect

the AC 24V power supply to the DC 12V input port.

•Make sure to connect the wires following the positive polarity and negative polarity shown on the

device's nameplate.

•The warranty service does not cover accidental damage, damage caused by mis-operation, and

damage due to independent installation or repair of the product by the user.

Table of contents

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