Yealink T53W User manual

Yealink T53W Series

Handle Calls

This module is best viewed as ‘fit to page’ via Google Chrome or

Microsoft Edge.

Click Start to begin.

Fuze for Yealink

Start

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Handle Calls

Call Options

After getting comfortable with the layout of the Yealink T53 Series device, getting to know how to handle

phone calls is the next step. Follow along in this module to learn how to place, answer, and forward calls,

as well as a few additional call options.

Use the ‘Next’ button to navigate through this interactive guide or click a section title to jump to that portion of the training.

Next

Handle Calls Knowledge

Check

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Placing Calls

Calls can be placed with one of the following methods:

•Pick up the handset

•Press the key, then press the line key

•Press the Speakerphone key

After each method, enter the number via the keypad

and press , , or the Send soft key.

To make calls within the US, dial the 10-digit number

including the area code. It is not necessary to dial 1 or

9 prior. For international calls (from the US), dial 011,

the country code, Area code, and the number.

•Lift the handset after entering the number to

initiate the call.

Next

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Placing Calls Practice

Upon picking up the handset and entering James’

extension, the call can be placed.

Click on-screen to select one of the appropriate keys to

place the call and continue.

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Holding and Muting

While on the call with James, the call duration and

destination will be displayed on the LCD screen for

the active call.

During the call, James asks a question that must be

approved by a supervisor. Place the call on hold to

receive approval.

•Press the Hold soft key

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Holding and Muting

The LCD display screen will show that James’ call

has been placed on hold.

Once approval has been granted, to return to the call:

•Press the Resume soft key

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Holding and Muting

While on the call with James there is background

noise in the office that may be distracting. The Yealink

device may be muted to reduce background noise.

Use the button to Mute and Unmute the device.

The LCD screen will indicate mute status.

Next

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Ending Calls

Upon completion of the call:

•Press the End Call soft key

OR

•Hang-up the receiver/handset

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Answering Incoming Calls

When receiving an incoming call, the LED light will fast

flash red.

The caller ID will be displayed on the LCD screen.

The call from Judy may be answered with one of the

following methods:

•Pick up the handset

•Press the flashing green line key next to the line

being called

•Press the Answer soft key

•Press the Headset key

•Press the Speakerphone key

Next

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Answering Additional Incoming Calls

While on the call with Judy, another call from

David comes through. The caller ID is displayed

on the LCD screen.

To answer David’s call and place Judy on hold,

press the Answer soft key.

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