Yealink CP935W User manual

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Yealink CP935W User Guide

Table of Contents

Table of Contents 1

Before You Begin 9

Related Documentation 9

Getting Started 10

Hardware Overview 10

CP965 Hardware 11

Mute Touch Key LED Indicators 12

Screen and Icons 12

Control Center 12

Idle Screen 14

The Dsskey Screen 14

Calls Screen 15

Icons in the Status Bar 16

Line Key Icons 16

Navigating Menus and Fields 17

Entering Information 18

Using the Onscreen Keyboard 18

English (UK) Input Method 19

Google Pinyin Input Method 21

Using the Dial Pad 22

Call Features 23

Placing Calls 23

Placing a Call from the Dialer 23

Placing Multiple Calls 23

Placing a Call with a Speed Dial Key 24

Placing a Call Back to the Last Incoming Number 24

Redialing a Number 24

Dialing a Hotline Number 25

Placing a Call from the Call History 25

Placing a Call from the Directory 25

Placing an Anonymous Call 25

Answering Calls 26

Answering a Call 27

Answering a Call When in a Call 27

Answering a Call Automatically 27

Disabling Call Waiting 28

Silencing or Rejecting Incoming Calls 28

Silencing a Call 28

Rejecting a Call Manually 29

Rejecting Anonymous Calls 29

Yealink CP965 User Guide

Rejecting Calls with Do Not Disturb (DND) 29

Enabling DND 29

Disabling DND 30

Ending Calls 30

Redialing a Call Automatically 30

Call Muting and Unmuting 31

Keep Mute 31

Holding and Resuming Calls 32

Holding a Call 32

Resuming a Held Call 33

Redirecting Incoming Calls 33

Forwarding All Incoming Calls to a Contact 33

Deactivating Call Forward 34

Forwarding an Incoming Call Manually 34

Forwarding Incoming Calls with a Forward Key 34

Diverting Calls to a Contact 34

Transferring Calls 35

Performing a Blind Transfer 35

Performing a Semi-Attended/Attended Transfer 35

Conference Calls 36

Local Conference 36

Initiating a Conference by Dialing Multiple Numbers 36

Initiating a Conference by Inviting Participants 36

Merging Multiple Calls into a Conference Call 37

Creating a Hybrid UC Conference 37

Holding/Resuming a Conference Call 37

Muting/Unmuting a Conference Call 37

Splitting a Conference Call 38

Managing the Conference Participants 38

Enabling/Disabling the DND Mode for a Conference Call 38

Network Conference 38

Setting Up a Network Conference 38

Call Recording 39

Recording a Call 39

Recording a Conference 39

Setting a Mark When Recording a Call 39

Stopping a Recording 40

Checking Storage Space 40

Multicast Paging 40

Sending Multicast Paging 41

Setting a Multicast Paging Key 41

Sending a Paging by a Multicast Paging Key 41

Setting a Paging List Key 42

Setting a Paging Group 42

Yealink CP935W User Guide

Sending Pages by a Paging List Key 43

Deleting a Paging Group 43

Receiving Multicast Paging 43

Managing a Paging Call 43

Advanced Call Features 45

Using Call Completion 45

Call Pickup 45

Picking up a Call Directly 45

Picking up a Group Call Directly 46

Picking up a Call with a Pick Up Key 46

Picking up a Call with a Group Pickup Key 47

Call Park 47

Configuring a Call Park Key 47

Using Call Park Feature 48

Busy Lamp Field (BLF) 48

State Indicator of Remote Line by BLF Key 48

Audio Alert for BLF Pickup 49

Visual Alert for BLF Pickup 49

Setting a BLF Key 49

Picking up a Remote Call by BLF Key 49

Transferring a Call by BLF Key 50

Performing a Blind Transfer 50

Performing a Semi-attended/Attended Transfer 50

BLF List 50

State Indicator of Remote Line by BLF List Key 51

Audio Alert for BLF Pickup 51

Visual Alert for BLF Pickup 51

Visual Alert for BLF Parked Call Monitor 51

Picking up a Remote Call by BLF List Key 52

Transferring a Call by BLF List Key 52

Performing a Blind Transfer 52

Performing a Semi-attended/Attended Transfer 52

Parking a Call by a BLF List Key 52

Retrieving a Call by a BLF List Key 53

Barging in an Active Call by BLF List Key 53

Shared Line 53

State Indicator of Shared Line 53

Placing Calls on a Shared Line 54

Answering Calls on a Shared Line 54

Placing a Call on Public Hold 54

Placing a Call on Private Hold 54

Retrieving a Held Call on a Shared Line 55

Barging in an Active Call on a Shared Line 55

Pulling a Shared Call on a Shared Line 55

Yealink CP965 User Guide

Intercom 55

Placing an Intercom Call 56

Picking up an Incoming Call of the Target Extension 56

Answering an Intercom Call 57

Voice Mail 57

Setting the Voice Mail Code 58

Leaving Voice Mails 58

Listening to Voice Mails 58

Using the Hot Desking 58

Directory 60

Local Directory 60

Managing the Local Directory Groups 60

Adding Contact Groups 60

Editing Contact Groups 60

Deleting Contact Groups 61

Managing the Local Directory Contacts 61

Adding Contacts 61

Viewing Contacts 61

Editing Contacts 61

Deleting a Contact 62

Deleting All Contacts 62

Moving a Local Directory Contact to Blocklist 62

Searching for Contacts 62

Blocklist 63

Adding a Blocklist Contact 63

Viewing Blocklist Contacts 63

Editing a Blocklist Contact 64

Deleting Blocklist Contacts 64

Deleting a Blocklist Contact 64

Deleting All Blocklist Contacts 64

Moving a Blocklist Contact to the Local Directory 64

Remote Phone Book 65

Searching for Remote Phone Book Contacts 65

Viewing Remote Phone Book Contacts 65

Saving a Remote Phone Book Contact to the Local Directory 65

Saving a Remote Phone Book Contact to the Blocklist 66

Call History 67

Call History Icons 67

Viewing History Records 67

Saving a History Record to Local Directory 67

Saving a History Record to Blocklist 67

Deleting History Records 68

Deleting a Call Record 68

Yealink CP935W User Guide

Deleting All Call Records 68

Disabling History Record 68

System Applications 69

Recorder 69

Recording Audio 69

Playing a Recorded Call 69

Pause/Resuming a Playback 70

Fast Forwarding/Rewinding a Playback 70

Stopping a Playback 70

Copying Recorded Audio to USB Flash Drive 70

Copying All Recorded Audio to USB Flash Drive 71

Renaming the Recording 71

Uploading a Recording to Server 71

Deleting a Recording 71

Deleting All Recordings 72

Checking Storage Space 72

Browser 72

Browsing a Web Page 73

Managing Bookmarks 73

Adding a Web Page to the Bookmarks Library 73

Accessing a Web Page from the Bookmarks Library 74

Editing a Bookmark 74

Deleting a Bookmark 75

Setting a Home Page 75

Clearing the Navigation History 75

Modifying the Browser Settings 76

Clock 76

Customizing Your Phone 77

Changing the Administrator Password 77

Wallpaper 77

Changing Wallpaper on Idle Screen 77

Screen Saver 78

Changing the Waiting Time for Screen Saver 78

Setting the Screen Saver Type 78

Changing the Screen Backlight and Time 78

Changing the Language 79

Changing the Input Method 79

Time & Date 80

Setting the Time and Date Manually 80

Changing the Time and Date Format 80

Phone Lock 80

Setting the Phone Lock 81

Setting a Phone Lock Key 81

Yealink CP965 User Guide

Locking Your Phone Manually 81

Unlocking Your Phone 82

Changing Your Phone Unlock PIN 82

Line Keys 82

Assigning Functionality to a Line Key 82

Changing the Locations of the Line Keys 83

Deleting a Line Key 83

Audio Settings 84

Adjusting the Volume 84

Setting the Ring Tone 84

Setting a Ring Tone for the Phone 84

Setting a Ring Tone for an Account 84

Setting a Ring Tone for a Group 85

Setting a Ring Tone for a Contact 85

Disabling the Key Tone 85

Enabling Touch Tone 85

Configuring Notification Sound 85

Enabling Silent Mode 86

Using Your Phone with PC 87

Connecting the PC to the Phone 87

Setting the Phone as PC Audio Device 88

Setting the Phone as PC Audio Device via Softphone 88

Setting the Phone as PC Audio Device via PC 89

Holding/Resuming the PC Audio 89

Muting or Unmuting the Microphone 89

Using the CP Wireless Microphone CPW65 90

CPW65 LED Instructions 90

Charging the CPW65 91

Turning the CPW65 On or Off 91

Registering the CPW65 91

Registering the CPW65 with Another Phone 92

Unregistering the CPW65 92

Muting or Unmuting the CPW65 92

Viewing CPW65 Information 93

Finding the CPW65 93

Using Star Connection Feature 94

State Indicator of CP965 Star Connection 94

Configuring the Primary Phone 94

Setting Up a Star Connection Group 94

Sending Broadcast from Primary Phone 95

Removing a Subsidiary Phone 95

Dissolving a Star Connection Group 95

Yealink CP935W User Guide

Finding a Subsidiary Phone 95

Stop Finding a Subsidiary Phone 96

Configuring the Subsidiary Phone 96

Joining a Star Connection Group 96

Quitting a Star Connection Group 96

Finding a Primary Phone 97

Stop Finding a Primary Phone 97

Connecting a Mobile Phone Using Bluetooth 98

Activating the Bluetooth Mode 98

Pairing and Connecting the Bluetooth-enabled Mobile Phone 98

Syncing the Mobile Contacts to the Phone 99

Enabling the Mobile Contacts Sync Feature 99

Viewing Your Mobile Contacts 99

Handling a Mobile Phone Call on the Phone 100

Configuring the Phone Audio Feature 100

Configuring the Media Audio Feature 100

Renaming the Paired Bluetooth-enabled Mobile Phone 101

Disabling Bluetooth Device Discovery 101

Changing Your Phone's Bluetooth Name 101

Unpairing the Mobile Phone 102

Disconnecting the Bluetooth-enabled Mobile Phone 102

Deactivating the Bluetooth Mode 102

Wireless Network 103

Activating the Wi-Fi Mode 103

Connecting to the Wireless Network 103

Connecting to an Available Wireless Network Manually 103

Adding a Wireless Network Manually 104

Viewing the Wireless Network Information 104

Disconnect from a Wireless Network 104

Deactivating the Wi-Fi Mode 105

Using Your Phone with PSTN Account 106

Connecting the Expansion PSTN Box CPN10 106

Configuring the PSTN Account 106

Selecting the Country for PSTN Use 106

Configuring the Flash Time 107

Basic Call Features 107

Conference 107

Recording Using a USB Flash Drive 108

Unavailable Features for PSTN 108

Maintaining Your Phone 109

Investigating Warnings 109

Clearing Warning Icon 109

Yealink CP965 User Guide

Diagnosing the Network 109

Rebooting Your Phone 110

Resetting to Factory Settings 110

Updating the Phone Configuration 110

Clearing User's Personalized Configuration Settings 110

Appendix - Menu Structure 112

Yealink CP935W User Guide

Before You Begin

This guide provides information you need to quickly use your new phone.

Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to

read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As

you read this guide, keep in mind that some features are only configurable by your system administrator or determ-

ined by your phone environment. As a result, some features may not be enabled or may be operated differently on

your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is

available on your phone screen.

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