Western Digital WDBFTM0040BBL User manual

MY PASSPORT™ULTRA

Portable Hard Drive

User Manual

Accessing Online Support

Visit our product support website at support.wdc.com and choose from these topics:

▪Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com

▪Downloads –Download software and updates for your WD product at: support.wdc.com/downloads

▪Email Support – Get technical and other support through email at: support.wdc.com/support

▪Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data

recovery information at: support.wdc.com/warranty

▪Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase

▪WD Community – Share your thoughts and connect with other WD users at: community.wdc.com

▪Phone Support – Get phone numbers for contacting support by region at: support.wdc.com

Table of Contents

_________

Accessing Online Support.................................................................................ii

_________

1 About Your WD Drive.....................................................................................1

Features.............................................................................................................................1

Kit Contents......................................................................................................................2

Optional Accessories.......................................................................................................2

Operating System Compatibility....................................................................................2

Disk Drive Format.............................................................................................................3

Physical Description.........................................................................................................3

USB Type-C™Interface.......................................................................................................3

Power/Activity LED............................................................................................................. 3

Registering Your Drive.....................................................................................................4

Handling Precautions.......................................................................................................4

_________

2 Connecting the Drive and Getting Started.................................................5

Connecting the Drive...................................................................................................... 5

Getting Started with the WD Software......................................................................... 6

_________

3 WD Discovery.................................................................................................7

Installing WD Discovery...................................................................................................7

Using WD Discovery........................................................................................................8

Devices Tab...................................................................................................................... 8

Apps Tab...........................................................................................................................8

Available Apps..................................................................................................................8

_________

4 Backing Up Files...........................................................................................10

How the Backup Function Works.................................................................................10

Backing Up Files.............................................................................................................. 11

Conﬁguring Your Cloud Service Account.................................................................... 13

_________

5 Restoring Files.............................................................................................. 15

How the Restore Function Works.................................................................................15

Restoring Files.................................................................................................................15

My Passport™Ultra

User Manual i

_________

6 Locking and Unlocking the Drive................................................................17

Password Protecting the Drive......................................................................................17

Unlocking the Drive........................................................................................................18

With the WD Security or WD Drive Utilities Software................................................... 18

With the WD Drive Unlock Utility.....................................................................................19

Changing Your Password...............................................................................................19

Turning Off the Drive Lock Feature..............................................................................20

_________

7 Managing and Customizing the Drive........................................................ 21

Checking Drive Health................................................................................................... 21

Safely Disconnecting the Drive ....................................................................................22

Turning Off the LED........................................................................................................22

Erasing the Drive............................................................................................................22

Using the Drive Erase Function........................................................................................ 23

Using Five Invalid Passwords............................................................................................23

Registering the Drive.....................................................................................................24

Restoring the WD Software..........................................................................................24

Restoring the WD Software and Disk Image.................................................................. 25

_________

8 Managing and Customizing the Software.................................................26

Checking for Software Updates................................................................................... 26

Uninstalling the WD Software.......................................................................................27

_________

9 Using the Drive with a Mac Computer...................................................... 28

Reformatting the Drive..................................................................................................28

Restoring the WD Software..........................................................................................28

_________

10 Troubleshooting.........................................................................................29

Installing, Partitioning, and Formatting the Drive.......................................................29

Frequently Asked Questions.........................................................................................29

_________

11 Compliance and Warranty Information.....................................................31

Regulatory Compliance................................................................................................. 31

FCC Class B Information....................................................................................................31

ICES-003/NMB-003 Statement.........................................................................................31

Safety Compliance.............................................................................................................31

CE Compliance For Europe.............................................................................................. 32

My Passport™Ultra

User Manual ii

KC Notice (Republic of Korea only).................................................................................32

Environmental Compliance (China)..............................................................................32

Warranty Information.................................................................................................... 32

Obtaining Service..............................................................................................................32

Limited Warranty...............................................................................................................33

Australia/New Zealand..................................................................................................... 33

Warranty............................................................................................................................ 34

Obtaining Service..............................................................................................................35

GNU General Public License (“GPL”)............................................................................35

My Passport™Ultra

User Manual iii

1About Your WD Drive

Welcome to your My Passport Ultra™portable hard drive. This drive offers high

capacity in a sleek portable device. It features ultra-fast USB 3.1 connectivity, local

and cloud backup, and password protection to help protect your ﬁles from

unauthorized use.

This introductory chapter includes the following topics:

Features

Kit Contents

Operating System Compatibility

Disk Drive Format

Physical Description

Registering Your Drive

Handling Precautions

Features

With a compact design, high capacity, and your choice of local or cloud backup,

your My Passport Ultra drive ﬁts perfectly into the busy life of anyone with an on-

the-go digital life.

Back Up Automatically — The My Passport Ultra drive comes equipped with WD

Backup software to help make sure your photos, videos, music and documents

don’t get lost. You can set it to run automatically to your schedule. Just pick the

time and frequency to back up important ﬁles from your system onto your

My Passport Ultra drive.

Password Protection — The WD Security™software helps keep your content private

and safe. Just activate password protection and set your own personalized

password.

Reimagined Design — The bold, vibrant design of the My Passport Ultra drive is sure

to stop you in your tracks. It is portable storage reimagined and gives you the

opportunity to express yourself! Available in a wide range of beautiful colors, you

can pick what complements your own personal style.

Easy to Use — My Passport Ultra portable storage is ready to use out of the box so

you can start transferring ﬁles, saving your memories and backing up right away. It

comes with all the software you need to help protect all your data, including WD

Backup and WD Security software.

Important: For the latest WD product information and news, visit our

website at http://www.wdc.com. For the latest software,

ﬁrmware, and product documentation and information, go to

http://support.wdc.com/downloads.aspx

About Your WD Drive

My Passport™Ultra

User Manual 1

Kit Contents

As shown in ﬁgure 1, your My Passport Ultra drive kit includes the following:

Figure 1: My Passport Ultra Portable Hard Drive Kit Components

▪ My Passport Ultra portable hard drive, with the WD Discovery, WD Backup,

WD Security and WD Drive Utilities software

▪ USB Type-C cable (supports USB 3.1 Gen 2)

▪ Type-C to A adapter

Optional Accessories

For information about optional accessories for WD products, visit www.wdc.com

Operating System Compatibility

Your My Passport Ultra drive and the WD Discovery, WD Drive Utilities and

WD Security software are compatible with the following operating systems:

Windows®macOS™(if applicable)

▪Windows 7

▪Windows 8

▪Windows 8.1

▪Windows 10

▪Mavericks

▪Yosemite

▪El Capitan

▪Sierra

▪High Sierra

The WD Backup software is compatible with the following operating systems:

▪Windows 7

▪Windows 8

▪Windows 8.1

▪Windows 10

Compatibility can vary, depending on hardware conﬁguration and operating

system.

About Your WD Drive

My Passport™Ultra

User Manual 2

For highest performance and reliability, always install the latest updates and service

pack (SP). For Windows computers, go to the Start menu and select Windows

Update. For Mac computers, go to the Apple menu and select Software Update.

Disk Drive Format

Your My Passport Ultra drive is formatted as a single NTFS partition for

compatibility with all updated Windows operating systems. If you want to use the

drive with a Mac computer, see Reformatting the Drive and Troubleshooting.

Physical Description

As shown in ﬁgure 2, the My Passport Ultra drive has:

▪ A USB 3.1 interface port

▪ A power/activity LED indicator

USB Type-C™Interface

The USB Type-C™interface supports interface transfer rates up to 10 Gb/s.

USB 3.1 is backward compatible with USB 2.0. A USB 2.0 interface supports data

transfer rates up to 480 Mb/s.

Figure 2: My Passport Ultra drive

Power/Activity LED

The power/activity LED shows the drive’s power state as follows:

LED Appearance Power State/Activity

On steady Idle

Fast ﬂashing, approximately 3 times per second Activity

Slow ﬂashing, approximately every 2.5 seconds System standby

Off Unit off or has been conﬁgured to have the LED

turned off using WD Drive Utilities

About Your WD Drive

My Passport™Ultra

User Manual 3

Registering Your Drive

Always register your My Passport Ultra drive to get the latest updates and special

offers. You can easily register your drive using the WD Discovery software. Another

way is to register online at http://register.wdc.com.

Handling Precautions

WD products are precision instruments and must be handled with care during

unpacking and installation. Rough handling, shock, or vibration can damage drives.

Always observe the following precautions when unpacking and installing your

external storage product:

▪ Do not drop or jolt the drive.

▪ Do not move the drive during activity.

About Your WD Drive

My Passport™Ultra

User Manual 4

2Connecting the Drive and Getting Started

This chapter provides instructions for connecting the drive and installing the WD

software on your computer. It includes the following topics:

Connecting the Drive

Getting Started with the WD Software

Connecting the Drive

1. Turn on your computer.

2. Connect the drive to your computer as shown in ﬁgure 3.

3. Verify that the drive appears in your computer’s ﬁle management utility listing.

4. If a Found New Hardware screen appears, click Cancel to close it. The WD

software installs the proper driver for your drive.

Your My Passport Ultra drive is now ready to use as an external storage device.

You can enhance its capabilities by installing the WD software that is on the

drive:

▪ WD Discovery

▪ WD Backup

▪ WD Security

▪ WD Drive Utilities

Figure 3: Connecting the My Passport Ultra Drive

Connecting the Drive and Getting Started

My Passport™Ultra

User Manual 5

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