VOIspeed V-IP400 User manual

VOIspeed V-IP400 User Manual

VOI

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User Manual

VOIspeed V-IP400

IP phone

VOIspeed V-IP400 User Manual

VOI

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Content

1. Introduction ........................................................................................................... 3

2. Security information .............................................................................................. 3

2.1. How to use t e telep one correctly..................................................................... 3

2.2. Qualified personnel ............................................................................................ 3

2.3. Accessories ........................................................................................................ 3

2.4. Waterproof guidelines........................................................................................ 3

2.5. Connecting ot er devices ................................................................................... 3

2.6. Telep one position............................................................................................. 3

2.7. Connect t e power supply .................................................................................. 4

2.8. Cleaning t e device ............................................................................................ 4

2.9. Product Disposal ................................................................................................ 4

2.10. Product Warranty ........................................................................................... 5

3. General Information............................................................................................... 6

3.1. Components c eck list ....................................................................................... 6

3.2. General specifications ........................................................................................ 6

3.3. Before starting.................................................................................................... 6

3.4. Getting Started ................................................................................................... 7

4. Basic operations..................................................................................................... 9

5. Web configuration ................................................................................................12

5.1. Login ................................................................................................................13

5.2. Current state......................................................................................................14

5.3. Network ............................................................................................................15

5.4. VOIP.................................................................................................................16

5.5. Advanced configuration ....................................................................................17

5.6. Config Manager ................................................................................................22

5.7. Upgrade ............................................................................................................23

5.8. System management..........................................................................................24

6. Keyboard Configuration........................................................................................28

6.1. Enter t e telep one menu ..................................................................................28

6.2. Network settings (IP address, Netmask) ............................................................28

6.3. Telep one startup in POST mode ......................................................................28

6.4. Address book ....................................................................................................28

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1. Introduction

We would like to t ank you for your purc ase and for aving c osen one our products.

T is manual provides general guidelines for a correct use of t e product. In case you

require furt er information on t is product or to receive tec nical assistance please visit our

website: www.voispeed.com.

2. Security infor ation

You will find listed below security rules t at t e user s ould follow w en using t is device.

Please comply wit t ese guidelines to avoid taking unnecessary risks.

2.1. How to use the telephone correctly

Use t e telep one only in t e standard working position.

2.2. Qualified personnel

Any installations or repairs on t e product s ould be carried out only by qualified and fully

trained personnel.

2.3. Accessories

Use only accessories t at are fully approved by T e Manufacturer. Do not connect to any

non compatible products.

2.4. Waterproof guidelines

T e telep one is not waterproof. Avoid contact wit liquids.

2.5. Connecting other devices

If you connect t e telep one to ot er devices please read t e user guide of t e device first.

Do not connect t e telep one to any non compatible products.

2.6. Telephone position

Avoid prolonged exposure to direct sunlig t. Do not place t e telep one near sources of

intense eat (e.g. radiators, fire, etc.) and near electronic equipment producing strong

magnetic fields (speakers, microwaves ovens, etc.). Do not install t e telep one in umid

rooms and avoid contact wit liquids. Do not expose t e device to aggressive gas and do

not use t e telep one in too dusty environments. Never use t e telep one in presence of

any explosive gas (e.g. met ane). Refrain from opening any parts of t e V-IP400 and do

not touc t e plugs wit metal or s arp objects.

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2.7. Connect the power supply

Please make sure t at t e power supply complies wit t e voltage setting of your

equipment. If you ave doubts about t e voltage setting, please call t e tec nical support.

Do not remove any devices t at provide security. Always disconnect t e telep one from

t e power supply during storms. All maintenance work s ould be carried out by qualified

personnel.

2.8. Cleaning the device

We suggest cleaning t e equipment only using a slig tly dump clot .

2.9.

Product Disposal

Our products are co pliant with the European Directives 2002/95/CE, 2002/96/CE

and 2003/108/CE regarding the li itation of use of lead, ercury, cad iu ,

chro iu (VI) as well as so e fla e retardants and hazardous aterial within

electric and electronic equip ent and disposal.

T e sign above representing a crossed waste bin indicates t at t e product, once no longer

utilised, must be disposed of by separating it from normal waste. T e user must ensure t at

t e product, once reac ed its end-life, is given to qualified organisations responsible for t e

collection of electronic and electrical waste. T e user may ot erwise c oose to return t e

equipment to t e manufacturer w en purc asing a new equivalent device. In t is case t e

product returned must correspond to t e one being purc ased.

Suitable disposal of t e equipment in accordance wit relevant recycling guidelines elps

t e environment and fosters sustainable development. Unlawful disposal of t is equipment

is an offence and may lead to prosecution in accordance wit t e Country’s laws in w ic

t e disposal takes place.

Correct disposal benefits us and the environ ent.

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2.10. Product Warranty

T e Manufacturer (Harpax Srl.) warrants its products to be free from defects in material

and workmans ip during t e warranty period. T e product is covered by warranty only if it

is used in compliance wit t e guidelines contained in t is manual. T is warranty will be

invalidated in case of manumission, wrong use of t e product or accidental damage. T is

product is compliant wit CE regulations.

T e warranty period starts from t e date t e product as been purc ased (stated on t e

invoice) and will last for twelve (12) mont s t ereafter. If a product proves to be defective

in material or workmans ip during t e warranty period, T e Manufacturer will, at its sole

discretion, repair or replace t e product wit a similar one (new or re-conditioned). T e

replacement unit will be covered by a new warranty period t at will last t e remaining time

on t e customer's original limited warranty. T e old equipment substituted will

automatically become property of Harpax Srl.

In order to ave access to t e warranty t e user must fill out t e online form t at can be

found on www.prontopbx.com or www.voispeedltd.com (please also contact t e customer

support department on 01727 848186). T e user must provide a valid invoice to claim

warranty on t e product.

2.10.1. Exclusions.

T e warranty will be invalidated in t e following cases:

 Damages to any parts t at are meant to ware out wit time. No support,

maintenance or replacement will be provided for t ese components.

 Damages resulting from using a wrong power supply.

 Damages resulting from misuse or actions t at do not comply wit t e guidelines of

t is manual.

 Damages resulting from lack of maintenance as advised by T e Manufacturer.

 Damages resulting from installing or using t e product wit out complying wit t e

relevant standards (legal, ealt and safety, tec nical, etc.) t at are in place in t e

Country w ere t e product is utilised.

 Damages resulting from misuse, negligence, unaut orized product modification,

repair or attempted repair by anyone not aut orized by T e Manufacturer (including

t e user) or failure to follow instructions supplied wit t e product.

 Damages caused during product transportation or delivery due to insufficient or

inappropriate packaging.

 Damages caused by accident, fire, water, any acts of nature, insufficient ventilation

or ot er causes t at don not fall under t e control of T e Manufacturer.

 Damages caused from any unintentional or deliberate uman acts .

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 Damages caused from manumission or in conjunction wit warranty labels being

broken.

 Damages to Software or any Hardware component not supplied by T e

Manufacturer wit t e product.

This warranty is only valid within the European Co unity.

3. General Infor ation

V-IP400 is a stand-alone device t at requires no connection to a PC to make p one calls.

As well as providing t e same features of a traditional telep one, V-IP400 supports bot

data and voice t roug t e IP network. V-IP400 guarantees clear and reliable voice quality

on an IP network. V-IP400 is fully compatible wit SIP industry standard and can

interoperate wit VOIspeed-based systems. T e integrated switc allows you to connect

anot er IP device to a LAN.

3.1. Co ponents check list

1. One V-IP400 (body)

2. One Handset

3. One Handset cable

4. One universal power adapter

5. Et ernet cable (3 m)

6. User manual

3.2. General specifications

Description V-IP400

Power supply 100-240VA/5VDC/60Hz

CPU 150MHz

LAN 10/100Base T RJ-45 per LAN Ports

PC 10/100Base T RJ-45 per PC

Power absorption 1.8W/1.4W

Preferred temperature 0 ~ 50°C

Preferred Humidity 5 ~ 65%

3.3. Before starting

C eck if your LAN and your SIP server are correctly running before connecting t e V-

IP400.

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NOTE: before using t e telep one you need to configure at least one user in t e Pronto

server. In t is way t e telep one will be able to login.

3.4. Getting Started

3.4.1. Connection

• Connect t e LAN Et ernet port to t e company switc /router/ ub using an et ernet

UTP5 cable (not cross cable).

• Connect t e PC Et ernet port to a PC using an Et ernet UTP5 cable (not cross

cable) in case you need to.

• Connect t e power supply to t e Power plug

T is device is provided wit ground connection. Use t e device only in a fully eart ed

electric system, wit Residual Current Device (RCD) and relevant safety measures as

prescribed by law.

3.4.2. Display

T e V-IP400 telep one is provided wit a backlit (green) LCD display. Please find below a

screens ot of t e display wit all segments being activated:

T e table below lists all symbols meanings:

Icon LCD Icon Definitions

Network Status Icon:

BLINK Network bind failure

ON, Ethernet link is up.

Network Status Icon:

ON, the phone uses a dyna ic IP address

BLINK, the phone should work with dyna ic IP address but no DHCP server found

OFF, the phone uses a static IP address

Network Status Icon:

ON, the phone uses a static IP address

BLINK, failure assigning the IP address

OFF, the phone uses dyna ic IP address

Message Status Icon:

BLINK, new essage on the vocal box

Missed call display

BLINK, issed calls not yet listened.

SIP1 (Public sip server) register Status:

BLINK Registration enabled but the registration procedure fails

ON the telephone is logged in

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OFF the SIP registration is disabled

SIP1 (Private sip server) register Status:

BLINK Registration enabled but the registration procedure fails

ON the telephone is logged in

OFF the SIP registration is disabled

Handset Status Icon:

ON handset is if off hook

OFF if on hook

Speakerphone Status Icon:

ON, the phone is in speakerphone ode

OFFthe phone is in idle status or in

… Weekday Status Icon:

Nu erical Nu bers and Characters:

0 - 9

* # @

A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, Z

3.4.3. Key features

T e V-IP400 provides t e same functionalities of a traditional telep one. In addition, offers

a wide range of features w en connected to VOIspeed.

Please find below a list of t e telep one’s key features:

 Switc ( supports DHCP or static IP)

 Protocols supported: TCP/UDP/IP, HTTP, DHCP Client, FTP

 VoIP protocols: SIP (RFC3261)

 Voice coding: G.711 (A-law/U-law)

 Configurable protocol ports (telnet, HTTP, FTP)

 Features supported include: ID caller, Hold, Forward (blind/attended), Do not disturb

(DND), DTMF tones, Quick number (Hotline autodial, etc…)

 S ow user status (only w en used in combination wit VOIspeed)

 Full duplex speakerp one, redial, call log, adjustable volume

 Voice recording (only w en used in combination wit VOIspeed)

 Standard encryption and aut entication (DIGEST using MD5)

 Telep one manual configuration (from keypad, web interface or Telnet) or up-loadable

from file t roug TFTP or HTTP

 Upgrade via TFTP/FTP or HTTP server

 Configurable syslog server

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4. Basic operations

4.1.1. Getting fa iliar with the telephone’s keypad

Please find below a quick description of t e functions linked to eac button:

Button Description

0 - 9, *, # Digit, star and as keys are usually used to make p one calls

Sysinfo Display basic information, including extension, IP address and gateway address. Keep t e

button pressed to s ow t e information, press it again to s ow t e next one

OK Enter (confirmation w en browsing t e telep one menu)

Exit Cancel (cancel w en browsing t e telep one menu)

MENU Access t e menu w en t e telep one is in idle status

UP Go to previous item in t e menu. If t e telep one is in idle state you can adjust t e

andset/speakerp one volume

DOWN Go to t e next item in t e menu. If t e telep one is in idle state you can adjust t e

andset/speakerp one volume

HOLD Puts t e current call on old

TRANSFER Transfer t e active call to anot er number

REDIAL Redials t e last dialled number or starts a new call from t e address book or from t e call

list

SPEAKER Enables speakerp one mode

DEL W en dialling t is key deletes t e last digit, a call list entry, memory key associations, etc.

CALL LIST S ows t e call list

REC During a conversation by pressing t is key you can start recording t e call; to stop

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recording press REC button again. T e recorded call is stored in t e server

PLAY Opens t e p one address-book

M1—M10 Press t e M button to display t e stored number; wait 5 seconds to go back or press EXIT.

If you need to c ange t e memory key association, press DEL button to delete t e old

number and enter t e new number in 5 seconds, t en press OK to confirm. Eac memory

number s ould be configured in t is way.

After setup, t e lamps on t e p one will display t e state of eac extension linked to t e

memory buttons. W en t e loudspeaker is activated or t e andset is lifted press a memory

button to call t e associated extension.

T e lamps will s ow t e following states:

logged out or empty memory = off, free/idle = green,

busy = red, ringing = fast blinking amber,

divert = slow blinking green, pause = slow blinking red,

answer wait = red answering mac ine = amber

4.1.2. How to place a call

You can start a call in several ways:

1. Lift t e andset or press t e SPEAKER button and t en dial t e number.

2. Lift t e andset or press t e SPEAKER button, press t e REDIAL button if you

want to redial t e last number called.

3. Lift t e andset or press t e SPEAKER button, and press a non null memory key.

4. Wit out lifting t e andset, c oose an entry in t e address book (or call list) and

press REDIAL.

Once you ave entered t e number (points 1, 2) press t e “#” key to start t e call. T e call

will be ot erwise initiated after a pre-set timeout (you can set t e timeout in t e web

interface menu Advance – Digital Map).

Example:

If you want to call 1001, lift t e andset or press t e SPEAKERPHONE button and t en

dial 1001#.

4.1.3. Hold

Press t e HOLD key (t e display will s ow PLEASE DIAL). Press HOLD again to retrieve

t e call. Note: if you old t e call for more t an 10 seconds, you will ear a continuous

tone and t e display will s ow PLEASE HANGUP. However, you can press HOLD again

to retrieve t e call..

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