VMware VCLOUD REQUEST MANAGER 1.0.0 User manual

Request Manager Installation and

Configuration Guide

vCloud Request Manager 1.0.0

This document supports the version of each product listed and

supports all subsequent versions until the document is replaced

by a new edition. To check for more recent editions of this

document, see http://www.vmware.com/support/pubs.

EN-000475-00

Request Manager Installation and Configuration Guide

2 VMware, Inc.

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Contents

About This Book 5

1About vCloud Request Manager 7

Request Manager Components 7

How Request Manager Uses Network Ports 11

Preparing to Use Request Manager 11

Installation Planning Worksheet 12

Finding More Information 13

2Request Manager System Requirements 15

System Requirements 15

Oracle Configuration 17

Performance and Scalability 18

Security 19

3Installing Request Manager 21

Installation Process Overview 21

Install Request Manager 21

Configure Request Manager 22

4Accessing Request Manager 27

Access the Request Manager Admin Portal 27

Access the Request Manager Admin Portal without Active Directory 28

Access the Request Manager User Portal 28

5Administration Overview 31

Active Directory 31

Request Manager Roles 35

Connecting to Multiple Instances of VMware vCloud Director 37

Incoming Email Server 44

Workflow Management 47

Cloud Blueprints 57

Defining Providers 59

Polling Service 60

6About Software License Management 61

Understanding Licenses 61

Create a Software Product 61

Edit a Software Product 62

Delete a Software Product 62

Add License Information to a Software Product 63

VMware, Inc. 3

Defining Software Products Options 63

Viewing Software License Allocation 65

Associating Software Products with vApp Templates 66

Index 69

Request Manager Installation and Configuration Guide

4 VMware, Inc.

About This Book

This manual, the VMware vCloud Request Manager Installation and Configuration Guide, provides information

about installing and configuring vCloud Request Manager.

Intended Audience

This manual is intended for anyone who needs to install and configure vCloud Request Manager. The

information in this manual is written for experienced Windows or Linux system administrators who are

familiar with virtual machine technology and datacenter operations.

Document Feedback

VMware welcomes your suggestions for improving our documentation. If you have comments, send your

feedback to [email protected].

Technical Support and Education Resources

The following technical support resources are available to you. To access the current version of this book and

other books, go to http://www.vmware.com/support/pubs.

Online and Telephone

Support

To use online support to submit technical support requests, view your product

and contract information, and register your products, go to

http://www.vmware.com/support.Customers with appropriate support

contracts should use telephone support for the fastest response on priority 1

issues. Go to http://www.vmware.com/support/phone_support.html.

Support Offerings To find out how VMware support offerings can help meet your business needs,

go to http://www.vmware.com/support/services.

VMware Professional

Services

VMware Education Services courses offer extensive hands-on labs, case study

examples, and course materials designed to be used as on-the-job reference

tools. Courses are available onsite, in the classroom, and live online. For onsite

pilot programs and implementation best practices, VMware Consulting

Services provides offerings to help you assess, plan, build, and manage your

virtual environment. To access information about education classes,

certification programs, and consulting services, go to

http://www.vmware.com/services.

VMware, Inc. 5

Request Manager Installation and Configuration Guide

6 VMware, Inc.

About vCloud Request Manager 1

vCloud Request Manger is a Web-based application that is an add-on to vCloud Director. Request Manager

identifies the clouds and vApps managed by vCloud Director.

vCloud Request Manager provides enhanced governance and control of private cloud infrastructures based

on vCloud Director. Request Manager:

nAdds sophisticated approval workflows to provisioning requests

nAutomatically tracks software license usage

nEnforces standardized settings on cloud partitions

This chapter includes the following topics:

n“Request Manager Components,” on page 7

n“How Request Manager Uses Network Ports,” on page 11

n“Preparing to Use Request Manager,” on page 11

n“Installation Planning Worksheet,” on page 12

n“Finding More Information,” on page 13

Request Manager Components

Architecture

vCloud Request Manager layers over the top of vCloud Director and communicates with it primarily through

the vCloud API. In this way, a single instance of vCloud Request Manager can support multiple private clouds

and even public cloud providers, delivering a unified end user portal and request management across a hybrid

cloud.

VMware, Inc. 7

Figure 1-1. High-Level Request Manager Architecture

Figure 1-2. Detailed Request Manager Architecture

Request Manager Installation and Configuration Guide

8 VMware, Inc.

Users

Request Manager users can include the following.

vCloud Administrator The vCloud Administrator is the administrator responsible for Request

Manager configuration after installation. The administrator is responsible for

assigning security roles to cloud Blueprint Administrators and Asset Manager

users, troubleshooting workflow tasks that fail to complete because of system

errors, creating or editing workflow tasks to accommodate company-specific

approval processes, and managing integrated sources.

Blueprint Administrator The Blueprint Administrator manages cloud blueprints, including creating and

editing cloud blueprints. The Blueprint Administrator also manages Provider

CIs, including creating and editing Providers and specifying the vCloud

Director source, provider network, and the vCloud Director for that Provider

CI.

Manager The users who create private cloud partitions. Users can include development

managers, QA managers, pre-sales managers, and training managers.

Engineer The users who create individual virtual machines and virtual appliances. Users

can include QA Engineers, pre-sales engineers, developers, trainers, etc.

Asset Managers The user responsible for registering the available software licenses.

See “Request Manager Roles,” on page 35 for information about Request Manager user roles and permission.

Software Components

Request Manager requires the following software components.

nAn Oracle database.

nAn Active Directory server.

Chapter 1 About vCloud Request Manager

VMware, Inc. 9

nOne or more instances of vCloud Director.

nA dedicated email account.

Oracle Database The installation requires access to an Oracle database server that is configured

to meet specific requirements to support Request Manager.

Active Directory Server Request Manager populates its users by accessing the same Microsoft Active

Directory domain that is used by vCloud Director. In a default install, Request

Manager's Active Directory server should be located within the same domain

as vCloud Director's. Active Directory integration requires there is an existing

single group or organization unit within the directory to which every user

belongs. For example, Domain Users.

vCloud Director VMware vCloud Director must be installed (on another server within the

domain) before Request Manager can be configured. An account with vCloud

system administrator privileges must be pre-configured for Request Manager

to use. Request Manager cannot use an account created for a specific vCloud

organization.

Email Server Request Manager uses an assigned email account on a email server. It connects

to the email server to send emails using SMTP and retrieves emails sent to it

using POP3 or IMAP.

Basic Deployment

The following graphic illustrates the Request Manager, vCloud Director, and Active Directory components

and how they are connected.

Figure 1-3. Request Manager Basic Deployment

Request Manager Installation and Configuration Guide

10 VMware, Inc.

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