VeriFone Ruby2 User manual

Ruby2

Hardware Installation Guide

P/N: DOC169-001-01-A

Revision: A01

Ruby2 Hardware Installation Guide

October 01, 2013

VeriFone®, Inc.

2099 Gateway Place

Suite 600

San Jose, CA 95110

Telephone: 408-232-7800

http://www.verifone.com

Printed in the United States of America.

No part of this publication covered by the copyrights herein may be reproduced or

copied in any form or by any means — graphic, electronic, or mechanical, including

photocopying, taping, or information storage and retrieval systems — without written

permission of the publisher.

The contents of this document and all features and specifications are subject to

change without notice. The information contained herein does not represent a

commitment on the part of VeriFone, Inc.

Publications are not stocked at the address given above. Requests for VeriFone

publications should be made to your VeriFone representative.

VeriFone, the VeriFone logo, and Ruby SuperSystem are registered trademarks of

VeriFone, Inc. Commander Site Controller, Ruby2, Sapphire, Topaz, HPV-20, Ruby

Manager, Everest, EASY ID, Electronic Journal On-site, and Ruby Card are trademarks of

VeriFone, Inc. in the U.S. and/or other countries. All other trademarks or brand names

are the properties of their respective holders.

Important Information

Before you install the Ruby2, please read the following important

information:

1. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY

VERIFONE, INC. COULD VOID THE USER’S AUTHORITY TO OPERATE

THIS EQUIPMENT.

2. THIS EQUIPMENT IS NOT INTENDED TO BE REPAIRED BY THE USER.

Regulatory Compliance

THIS EQUIPMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC

RULES FOR A CLASS A DIGITAL DEVICE. OPERATION OF THIS EQUIPMENT IN

A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE OR HARMFUL

INTERFERENCE TO RADIO AND TV COMMUNICATIONS REQUIRING THE USER

TO TAKE WHATEVER STEPS NECESSARY TO CORRECT THE INTERFERENCE.

Safety Instructions

■Read all instructions contained in this Installation Guide before

making equipment connections and save these instructions for later

use.

■Do not apply liquid or aerosol cleaners directly on the unit. Use

only damp cloth for cleaning.

■Do not use any attachments not specifically recommended by

VeriFone as they can result in the risk of fire, electric shock, or

injury.

■Do not use the Ruby2 near water.

Do not place this unit on an unstable cart, stand, or table. The unit may

fall, causing serious personal injury and/or damage to the equipment.

Battery Charging Notification

The unit should be powered up for at least 24 hours prior to initial

application download. This is to prevent loss of data and to ensure that

the battery pack is fully charged.

Ruby2 Hardware Installation Guide

Revision History

Revision Date Description

A00 April 12, 2013 Initial Documentation Release

A01 April 25, 2013 Added a More than Two Workstation diagram,

edits to the copyright page

Ruby2 Hardware Installation Guide

October 01, 2013 i

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Choosing a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Diagnostic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Thermal Receipt Printer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . 9

Ruby2 Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing the Ruby2 Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Service and Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Magnetic Stripe Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ruby2 Hardware Installation Guide

ii October 01, 2013

October 01, 2013 1

1 INTRODUCTION

The VeriFone®Ruby2™workstation is a high-performance, reliable,

point-of-sale terminal that supports peripherals such as scanners, cash

drawers, PINpads, and customer displays. The Ruby2, with the VeriFone

Commander™Site Controller, supports payment network access, fueling

dispenser control, car wash control, and fast food transactions. Like the

Ruby SuperSystem®and the Topaz, the Ruby2 accepts and processes all

payment options, including cash, checks, credit and debit cards, coupons,

and various prepaid cards.

The Ruby2 has a 15-inch touch screen and a color display. Online help is

available to support the user and promote quick responses. The Ruby2,

including the touch screen, is configured through the Commander™

Configuration Manager, a component of the Commander Console.

The Ruby2 operates in a single- or multiple-workstation environment. It uses

the Commander Site Controller as a controller for optimum speed and

efficiency, a thermal receipt printer, and a thermal journal printer to track

sales. An on-screen receipt allows easy viewing of current transactions.

In the absence of an intranet infrastructure, the Ruby2 requires an Ethernet

router to connect to the Commander Site Controller to:

■Connect to peripherals, such as fuel dispensers, dispenser card

readers (DCRs), and car wash controllers.

■Perform on-site maintenance operations such as backups,

upgrades, restores, and reversions to previous software versions.

■Connect with the VeriFone Technical Support Center for software

downloads and diagnostics.

■Configure remotely using available internet protocols, including a

Web browser interface.

Ruby2 Hardware Installation Guide

2October 01, 2013

Requirements

Note: The Commander Site Controller and Ruby2 workstation must be

installed by a VeriFone Authorized Service Contractor (VASC).

Software

■Commander Site Controller Software Suite

Hardware

■Commander Site Controller (The Commander Site Controller may

also be used to install the Ruby2.)

■Ruby2 Workstation and Thermal Receipt Printer

■An intranet infrastructure, or Cable/DSL Ethernet router, or

network. The number of workstations determines the number of

network switch ports required.

Cables

■Ethernet cable from each Ruby2 to the network switch and/or

router

■If a network switch is used, an additional Ethernet cable to the

router

■RS-232 cable between peripherals, such as printers

■Null Modem Adapter

Recommended Equipment

■Uninterruptible Power Supply (UPS) - VeriFone recommends that

the Ruby2 be connected to a UPS with a rating of 200VA or greater.

■Customer Display Pole

■Cash Drawer

■PINpad

■Scanner

■Printer

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