Unify OpenSpace CP400 Setup guide

Customer Training Guides

Unify CP400

Unify CP400

Customer Training Guide

Overview

User Training Guide

Making a call (internal or external)

You can place a call in three ways

1

Using the handset

1. Pick up the handset

1. Enter the desired number

2. Press OK key

2

Using the hands-free speakerphone mode

1. With the handset on-hook enter the desired number

2. Press the Speakerphone Key

3

Using a connected headset

1. With the handset on-hook enter the desired number

2. Press the Headset Key

Answering calls

You can answer a call in three ways

1

Using the handset

1. Pick up the handset

2

Using the hands-free speakerphone mode

1. With the handset on-hook press the Speaker key

3

Using a connected headset

1. With the headset mode activated, press the Headset soft key

Answering When in Another Call

1. Press the Answer soft key. The incoming call is answered and the original call is

placed on hold

Switch from handset to speakerphone

1. During the call press the Speaker key, the key LED will illuminate

2. Replace the handset, the sound is now transferred to speakerphone

3. To go back just lift the handset, the Speaker LED will go out

Placing a call on hold

1. During the call press the Hold soft key

2. To retrieve the call press the Reconnect soft key

Muting a call

1. During the call press the Mute button

2. The Mute button LED will illuminate and the display will indicate the call is on hold

3. To un-mute the call press the Mute button. The LED will go out

Redial

1. Press the Conversation soft key, the call list is displayed

2. Using the navigation keys select the desired number

3. Press the Dial soft key

Transferring calls (internal or external)

You can transfer a call to another party in two ways

1. Blind Transfer - Transfer the call without speaking to the other party

2. Attended transfer - Transfer the call after speaking to the other party

1

Blind transfer

1. When in a call, press the Consult soft key

2. Enter the number or extension you wish to call

3. When the phone rings, press the Complete Transfer soft key or hang up to

complete the transfer

To cancel the Transfer and return to the original call press the Return to held call soft key

2

Attended transfer

1. When in a call, press the Consult soft key

2. Enter the number or extension you wish to call

3. Explain the call transfer

4. Press the Transfer soft key to complete the transfer

To cancel the Transfer and return to the original call press the Return to held call soft key

Conference Call

1. While on a call, click the Add participant soft key, the caller is put on hold

2. Enter the number of the 3rd party you wish to add

3. If the caller does not answer, press Return to held.. to go back to the original call

4. Press the Start Conference soft key to join the calls

5. To add more people to the call press Add particpant soft key

6. Enter the number of the next party you wish to add

7. Press the Conference soft key to join the calls

Date

Version

Notes

09/11/2021

1.1

Added Page Footers & Title Image

12/10/2021

1.0

Release version

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