TrafSys Walker Wireless THM3020 User manual

Traf-sys/Walker Wireless, Inc | 190 Industry Drive –Pittsburgh, PA 15275 Page 1 of 18

Ph: 888-815-6568 | Fax: 928-222-7279 | www.trafsys.com

Introduction

The Traf-sys/Walker Wireless Wireless Overhead

Thermal Sensors are a discreet and highly

accurate solution to track foot traffic through a

given area or entrance. The counter consists of

two parts, a base and the sensor, and determines

traffic using heat signatures from customers’

heads; upon a heat signature crossing configured

IN/OUT lines, a count of the appropriate direction

is transmitted to the wireless transmitter.

Table of Contents

Introduction.....................................................................................................................1

Table of Contents............................................................................................................1

Required Equipment........................................................................................................1

Mounting and Orientation................................................................................................2

Single Sensor Entrance...............................................................................................2

Calibrating the Sensors...................................................................................................4

Required Equipment for Calibration.............................................................................4

Attaching the Setup Module.........................................................................................4

Single Sensor Entrance Calibration.............................................................................6

Multiple Sensor Entrance Calibration.........................................................................14

Troubleshooting ............................................................................................................16

Thermal Issues..........................................................................................................16

Mounting Issues........................................................................................................16

Software Issues.........................................................................................................16

Safety and Occupancy Issues...................................................................................16

LED Codes................................................................................................................17

Appendix A: Sensor Base Wiring...................................................................................18

Required Equipment

Traf-sys/Walker Wireless Thermal Sensor Configuration Software

Windows XP or later laptop PC with an available 9 pin RS-232 Serial Port.

THM3020S Setup Module (do not attempt to use any other setup module).

Straight and Philips head screwdrivers (not included)

Mounting bolts/screws (not included)

Wall mount bracket or ceiling mounting plate (optional; not included)

Wireless Transmitter and Power Supply (included in kit)

RJ-45 patch cables (included in kit)

Category 5 Ethernet cable for multiple sensor connection (not included)

Female to female RJ-45 Category 5 Ethernet jacks (two per sensor)

Cable/jack tester

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Ph: 888-815-6568 | Fax: 928-222-7279 | www.trafsys.com

Mounting and Orientation

The accuracy and reliable operation of the Wireless Overhead Thermal Sensor is

largely dependent on proper mounting and orientation of the sensor(s). Per Figure 1,

always be sure that the sensor’s LEDs are closest to the inside of the store.

Figure 1

Always follow these guidelines when installing sensors:

60° (low mount) sensors accommodate heights between 7’3” and 15’9”.

40° (high mount) sensors accommodate heights between 11’5” and 24’7”.

Sensors are always mounted at an entrance inside of a store/facility; never

outside or in a vestibule.

Keep field of vision of the sensor(s) free from obstruction (e.g. hanging

signage or walls).

Cable connections are not data cables; they are simply made from the same

cable type. Do not alter or rewire the cabling connections.

Ensure that the sensor base is mounted parallel to the ceiling and securely

and flat against its mounting surface (ceiling, plate or bracket).

Single Sensor Entrance

A single sensor can be used when the mounting height allows the sensor’s field

of view to equal or exceed the width of the entrance. Figure 2 below illustrates a

single sensor installation.

Figure 2

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Ph: 888-815-6568 | Fax: 928-222-7279 | www.trafsys.com

Follow these checkpoints when installing the sensor:

1. Find an appropriate mounting point for your sensor. Ensure the field of

view is free from obstruction and that the mounting height allows the

sensor’s field of view to adequately cover the entrance.

2. Mount the sensor at the mount point and ensure the sensor’s LEDs are

closest to the inside of the store.

3. Connect the power supply to the wireless transmitter and the wireless

transmitter to the sensor. The sensor receives its power through the

wireless transmitter and also passes data to the wireless transmitter.

4. Ensure that both the sensor and wireless transmitter are receiving power.

The wireless transmitter’s screen should display numbers and the sensor

should show activity on its LEDs.

Multiple Sensor Entrance

When an entrance’s width spans an area much larger than what a single sensor

can cover, multiple sensors are required. One sensor will be configured to be the

master unit while the others will be configured as nodes; the nodes will receive

their power and transmit data to the master in a daisy chain fashion. It is also

advised that the master sensor is mounted furthest on the right when looking at

the entrance from the inside of the store. See Figure 3 below for an illustration.

Figure 3

Follow these checkpoints when installing multiple sensors:

1. Find an appropriate mounting point for your sensors. Ensure the field of

view is free from obstruction and that the mounting height allows the

sensors’ field of view to adequately cover the entrance.

2. Mount the sensors at the mount point and ensure the sensors’ LEDs are

closest to the inside of the store. Ensure that the master sensor is on the

right side when looking at the entrance from the inside of the store.

3. Connect the master and node sensors together using the gray cables

attached to their bases.

4. Connect the power supply to the wireless transmitter and the wireless

transmitter to the master sensor via the black cable. The sensor receives

Traf-sys/Walker Wireless, Inc | 190 Industry Drive –Pittsburgh, PA 15275 Page 4 of 18

Ph: 888-815-6568 | Fax: 928-222-7279 | www.trafsys.com

its power through the wireless transmitter and also passes data to the

wireless transmitter; it will also pass to the node sensors in the same

fashion.

5. Ensure that all the sensors and the wireless transmitter are receiving

power. The wireless transmitter’s screen should display numbers and the

sensor should show activity on its LEDs.

Defining Base Characteristics

Type of Base

Base with One Black Cable

Single Sensor Base

Base with One Black Cable and One Gray Cable

Master Base (Multi-Sensor)

Base with Two Gray Cables

Intermediate Node (Multi-Sensor)

Base with One Gray Cable

Final Node (Multi-Sensor)

Table 1

Calibrating the Sensors

Once the sensors are physically installed, they must be calibrated correctly to ensure

high accuracy and proper operation. Single sensor and multiple sensor entrance

configurations are very similar, but there are a few extra things to be mindful of when

configuring a multiple sensor entrance.

Required Equipment for Calibration

Windows XP or later laptop PC with an available 9 pin RS-232 Serial Port.

Traf-sys/Walker Wireless Thermal Sensor Configuration Software installed.

(available at http://sw.trafsys.com/IRC3000/)

THM3020S Setup Module; see Figure 4 below (do not attempt to use any other

setup module).

A length of serial cable long enough to reach the setup module and the RS-232

port on your PC.

Attaching the Setup Module

1. Remove the sensor from its base. This can be done by twisting the

sensor counter-clockwise to unlock the sensor from the base. After the

sensor is unlocked, pull to remove it from the base.

2. Connect the setup module at the 10 pin female connector inside the

sensor; the 10 pin connector and port are black colored plastic. See

Figure 5 below; also see Figures 6 & 7 for further illustration.

Traf-sys/Walker Wireless, Inc | 190 Industry Drive –Pittsburgh, PA 15275 Page 5 of 18

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Figure 5

3. Hook the metal part of the setup module just inside the case of the

sensor. This will allow the setup module to slide through a slot on the

base and allow it to be available externally while the sensor is mounted.

See Figure 6 & 7 below.

Figure 6

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Figure 7

4. With the setup module in place, attach the sensor to its base again. Line

the sensor back up with its pins on the base and push it into the base.

Twist the sensor clockwise until it locks in to place. It is normal for the fit

to tighter due to the setup module.

5. After the sensor is locked in to place, attached the serial cable to both the

setup module and your laptop PC.

Single Sensor Entrance Calibration

Now that you are connected serially to the sensor with your laptop, please follow

these steps to calibrate the sensor:

1. Launch the Thermal Sensor Configuration Software.

2. Select the appropriate COM port that your serial cable is connected to

and click OK.

3. After the software connects to the sensor, the setup wizard will run and

should tell you that the IDs need to be configured. Press Next and you

will be asked to enter a Comms ID for the sensor with flashing lights. In a

single sensor setup, using “1” will be safe. See Figure 8 below for

illustration.

Traf-sys/Walker Wireless, Inc | 190 Industry Drive –Pittsburgh, PA 15275 Page 7 of 18

Ph: 888-815-6568 | Fax: 928-222-7279 | www.trafsys.com

Figure 8

4. After setting the Comms ID, press Next and the wizard should report that

it has saved your settings successfully.

5. Press Next and you will be presented with a screen detailing Master

Nodes, Configured Nodes and Unconfigured Nodes. Click and drag the

red circle for your sensor to the Master Nodes section; the number on the

circle represents its Comms ID. See Figure 9 & 10 below for illustration.

Figure 9

Figure 10

6. Press Next and the wizard should report that it has saved your settings

successfully.

Traf-sys/Walker Wireless, Inc | 190 Industry Drive –Pittsburgh, PA 15275 Page 8 of 18

Ph: 888-815-6568 | Fax: 928-222-7279 | www.trafsys.com

7. Press Next and you will be presented with a confirmation screen showing

the number of sensors and the desired measurement format. See Figure

11 below for an illustration.

Figure 11

8. Confirm that the information displayed is correct and press Next. The

wizard should report that it has saved your settings successfully.

9. Press Next and you will be presented with a screen stating that

configuration is complete. Press Finish to exit the wizard. See Figure 12

below for an illustration.

Figure 12

Traf-sys/Walker Wireless, Inc | 190 Industry Drive –Pittsburgh, PA 15275 Page 9 of 18

Ph: 888-815-6568 | Fax: 928-222-7279 | www.trafsys.com

10. In the main screen of the configuration utility, there are a few important

buttons to be mindful of: Menu, Advanced and Device Settings. The

locations of these menus are highlighted in red in Figure 13 below.

Figure 13

11. These three menus expand to reveal sub-menus. In Figure 14 below you

will see the expanded Menu and Advanced while in Figure 15 below you

will see the Device Settings menu (opened by clicking the gear).

Traf-sys/Walker Wireless, Inc | 190 Industry Drive –Pittsburgh, PA 15275 Page 10 of 18

Ph: 888-815-6568 | Fax: 928-222-7279 | www.trafsys.com

Figure 14

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