Toshiba HDTC910EK3AA User manual

User’s Manual

CANVIO ADVANCE

User’s Manual EN-2

CANVIO ADVANCE

User’s Manual

Table of Contents

Introduction................................................................................................. 3

Check the Components .............................................................................. 3

System Requirements ................................................................................ 3

Installing the drive....................................................................................... 4

Connecting the drive to your computer....................................................... 4

Dismount and disconnect the drive ............................................................ 5

Further Advise ............................................................................................ 6

Frequently Asked Questions ...................................................................... 6

Troubleshooting.......................................................................................... 7

TOSHIBA Support ...................................................................................... 8

Regulatory statements................................................................................ 8

User’s Manual EN-3

CANVIO ADVANCE

Introduction

Thank you for choosing our TOSHIBA Canvio Advance Hard Drive.

Please read this User’s Manual carefully, as it contains all relevant

information for installation, usage and maintenance of the drive, as well as

security and safety advice.

In case it does not behave as expected, please refer to the “Frequently

Asked Questions” section at the end of this manual.

Check the Components

This User’s Manual is uploaded on the drive itself. We recommend to

backup the User’s Manual onto a CD or your local hard drive, directly after

the drive being installed.

Please refer to “Instruction Manual for Safety and Comfort” that is

preloaded on this external hard drive.

System Requirements

■Formatted NTFS for Windows 10 / Windows 8.1 / Windows 7

■ Requires reformatting for macOS v10.12 / OS X v10.11 / v10.10

■One free port of USB 3.0 or USB 2.0

Canvio Advance

(including User’s Manual

and Instruction Manual for

Safety and Comfort)

USB 3.0 Micro-B cable Support document

USB 3.0 is backward compatible with USB 2.0.

NOTE

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Installing the drive

Some information about bus-powered operation and the supplied USB

cable:

■Your drive is bus-powered. Therefore, there is no need to connect an

external power supply as all needed current will be supplied by the

connected USB port(s).

■Passive USB hubs or USB connectors like keyboards, mice or similar

products cannot be used or connected to the drive.

■Make sure that the connectors will be inserted correctly.

■Never use pressure for connecting the cables. Check the polarity before

connecting!

Connecting the drive to your

computer

1. With your computer powered on and fully booted up, plug the USB 3.0

Standard-A connector into a USB port of your host system, or an active

USB HUB.

1. USB 3.0 Micro-B connector 3. USB 3.0 host

backward compatible to USB 2.0

2. USB 3.0 Standard-A connector 4. Power/Data indicator light

2 3

You may need USB 3.0 Express Card Host Controller for your computer if

the computer doesn’t have USB 3.0 port. You also can connect the device

to USB 2.0 port of your computer, However the transfer rate will be

downgraded to that of USB 2.0.

NOTE

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CANVIO ADVANCE

2. Now, plug the USB 3.0 micro-B connector into the corresponding port of

the drive itself.

< Windows PC >

Immediately,

■the Power/Data indicator light will illuminate

■the drive will power up

■the drive should mount and a new drive icon should appear in “My

Computer”

< Mac >

Immediately,

■the Power/Data indicator light will illuminate

■the drive will power up and is ready to use

Dismount and disconnect the drive

It is strongly recommended not to unplug the drive by just unplugging the

cable connection as it may be that data is written to the drive at that time.

Such data will be lost and the drive may be damaged physically!

Please follow the steps below for a safe dismount of the drive.

< Windows PC >

1. Click the “Hardware and Eject Media – icon”

A pop-up message box will appear listing the external devices

connected to your computer.

2. Select the TOSHIBA drive to eject.

After a few seconds, you will get the notification that it is now safe to

remove the device.

3. Click “OK” and you can unplug the drive now.

< Mac >

Ctrl-click on the hard disk icon and choose “Eject”.

Drag the hard disk icon to the trashcan.

You can unplug the drive now.

Cleaning the drive case / enclosure

Before cleaning the drive, make sure that it’s physically disconnected from

the computer. We suggest to use standard products for cleaning it and to

make sure that possible remaining liquid on the surface will be wiped off.

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CANVIO ADVANCE

Further Advise

For any further action of normal operation such as renaming the drive,

backup data, or file management, we suggest to read your operation

system user’s manual.

Also for maintenance tasks such as defragmenting and optimisation we

suggest to refer to the operating system user’s manual.

We also strongly suggest having anti-virus software installed to protect your

data against intended damage caused by virus or trojan programs.

Frequently Asked Questions

Q: Do I need USB drivers for Windows?

A: No, they are already available with your operating system.

Q: Can I boot my system from the drive?

A: No, because Windows does not support booting from external hard

drives.

Q: Why doesn’t the drive need a fan?

A: The drives are designed to have optimal heat dissipation, and therefore

no fan is required. This results in a near silent operation.

Q: Why is the capacity of my drive (as shown in Windows) lower than the

drives actual stated capacity?

A: This difference can be explained because of the different methods of

calculating the capacity.

Hard drive manufacturers calculate on the decimal system, while the

operating system calculates in the binary system.

Example decimal:

1TB = 1,000GB

1GB = 1,000MB = 1,000,000KB = 1,000,000,000 bytes

Example binary:

1GB = 1,024MB = 1,048,576KB = 1,073,741,824 bytes

As a result, a 1TB (decimal) hard disk appears in Windows to have just

931GB (binary).

Q: Can I use my drive to copy an operating system from one computer to

another?

A: No, you must follow the operating system supplier instructions for

installation. A simple copy does not work.

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CANVIO ADVANCE

Troubleshooting

My computer does not recognize the disk drive at all.

■Make sure all of your connections are secure.

■If your drive is connected via a USB hub, make sure that it has its own

power supply.

■If using an add-on card, make sure it is working properly and update the

software/firmware.

Is it dangerous if the drive feels warm whilst in operation?

A: This is normal, and therefore not dangerous.

The drive gives me a “Device cannot start.”

A: Two possible reasons. It is either a power problem and you should

check the connections, or the drive has a malfunction and requires

service.

I cannot see my drive in “My Computer”, but it does appear in the Device

Manager.

A: Follow these instructions:

1. Right-click “My Computer”.

2. Select “Manage” in the pop-up menu.

3. Select “Disk Management”.

You should see a list of available storage devices.

4. Check whether your drive is listed.

5. Right-click the right hand box and select “Delete Partition” in the

pop-up menu.

6. Right-click the box and select “Create New Partition” in the pop-up

menu.

7. Then select “Primary Partition” in the partition wizard window. Click

next.

8. A drive letter will be displayed, which you can change. Click next.

9. Confirm to format the drive.

As I try to format the drive, I receive the message “Could not complete

format”.

A: This can be caused by formatting the drive with FAT file system.

Try “NTFS” file system. This should solve the problem.

When you format the drive all the data on your drive will be deleted.

NOTE

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CANVIO ADVANCE

TOSHIBA Support

Need help?

Please contact TOSHIBA’s hard drive and storage products support page:

www.toshiba.eu/externalstorage/support

For warranty claims, please check: www.externalhdd.storrepair.de/

Regulatory statements

CE Compliance

Working Environment

The Electromagnetic Compliance (EMC) of this product has been verified

typically for this product category for a so called Residential, Commercial &

Light Industry Environment. Any other working environment has not been

verified by Toshiba and the use of this product in these working

environments is maybe restricted or cannot be recommended. Possible

consequences of the use of this product in non verified working

environments can be: Disturbances of other products or of this product in

the nearby surrounding area with temporarily malfunction or data loss/

corruption as result. Example of non verified working environments and

related advices:

■Industrial environment (e. g. where 3-phase 380V mains is being used

mainly): Danger of disturbances of this product due to possible strong

electromagnetic fields especially near to big machinery or power units.

■Medical environment: The compliance to the Medical Product Directive

has not been verified by Toshiba, therefore this product cannot be used

as a medical product without further verification. The use in usual office

environments e.g. in hospitals should be no problem if there is no

restriction by the responsible administration.

■Automotive environment: Please search the owner instructions of the

related vehicle for advices regarding the use of this product (category).

■Aviation environment: Please follow the instructions of the flight

personnel regarding restrictions of use.

This product is CE marked in accordance with the

requirements of the applicable EU Directives.

Responsible for CE marking is Toshiba Electronics

Europe GmbH, Hansaallee 181, 40549 Düsseldorf,

Germany.

User’s Manual EN-9

CANVIO ADVANCE

Additional Environments not Related to EMC

■Outdoor use: As a typical home/office equipment this product has no

special resistance against ingress of moisture and is not strong shock

proofed.

■Explosive atmosphere: The use of this product in such special working

environment (Ex) is not allowed.

Following information is only valid for EU-member

States:

REACH - Compliance Statement

Toshiba will meet all REACH (Registration, Evaluation, Authorization and

Restriction of Chemicals) requirements and is committed to provide

customers with information about the chemical substances in our products

according to REACH regulation.

Disposal of products

The following information is valid only for Turkey:

Compliant with AEEE Regulation.

Notices

TOSHIBA reserves the right to make technical changes. TOSHIBA

assumes no liability for damages incurred directly or indirectly from errors,

omissions or discrepancies between this product and the documentation.

The Toshiba name and its logos are registered trademarks of Toshiba.

Other trademarks mentioned or appearing in this document are the

property of their respective owners. Errors and omissions excepted.

The use of the symbol indicates that this product may not be

treated as household waste. By ensuring this product is disposed

of correctly, you will help prevent potential negative consequences

for the environment and human health, which could otherwise be

caused by inappropriate waste handling of this product. For more

detailed information about recycling of this product, please contact

your local city office, your household waste disposal service or the

shop where you purchased the product.

User’s Manual EN-10

CANVIO ADVANCE

Mac, macOS and OS X are trademarks of Apple Inc.

All other company names, product names, and service names mentioned

herein may be trademarks of their respective companies.

One Gigabyte (1GB) means 109= 1,000,000,000 bytes and one Terabyte

(1TB) means 1012 =1,000,000,000,000 bytes using powers of 10. A

computer operating system, however, reports storage capacity using

powers of 2 for the definition of 1GB = 230 =1,073,741,824 bytes and 1TB =

240 = 1,099,511,627,776 bytes, and therefore shows less storage capacity.

Available storage capacity (including examples of various media files) will

vary based on file size, formatting, setting, software and operating system

and other factors.

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