Toshiba Strata CIX Database Assistant Service manual

Strata® CIX™

Technical Bulletin

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700

www.telecom.toshiba.com

TOSHIBA

March 2008

Database Assistant

Database Assistant is a companion package to Voice Assistant. Database Assistant provides an interface

between any Open Database Connectivity (ODBC) compliant database and Voice Assistant. This

increases the power and flexibility of Interactive Voice Response (IVR) systems by giving them real-time

access to databases.

Installation

Database Assistant must be installed on a PC running Windows NT, Windows 2000, Windows XP, or

Windows 2003 server. Voice Assistant 4.1 or higher is also required. The Microsoft ODBC Drivers must be

installed prior to installing Database Assistant.

Follow these steps in order:

1. Install Voice Assistant.

2. Install the Microsoft ODBC Drivers which are included. Even if you are using a different ODBC Driver

for a different database, these drivers need to be installed for Database Assistant to run properly.

3. Reboot the system.

4. Install Database Assistant.

5. Reboot the system.

Getting Started

Once Database Assistant is installed you must login to gain access to the database.

1. Click on Log In from the Access tab in Database

Assistant. The Login to Program box displays

(shown right).

2. Enter your password to gain access to the

database, then click on Okay.

The default password is 3333 for access level 1 and

9999 for access level 15.

3. Set up Database Assistant. To do this, click on the

Debug tab.

Access

Database Assistant

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Access

Make sure the Host Connection light is green and indicates the status is Operational. (If it is not green or it

does not say Operational, see the section on Trouble Shooting ). This screen is used to view current user

Changing Passwords

To change the password for the Normal user, delete the current password located in the field labeled

Normal. Enter a new password. Then, click on Save.

To change the password for the Super User, delete the current password located in the field labeled Super

User. Enter a new password. Then, click on Save.

Access Level This displays the access level for the current user.

Normal This field displays the current password for the Normal user. This field

is only displayed for Super User.

Super User This field displays the current password for the Super User. This field is

only displayed for Super User.

ODBC Setup

Database Assistant 3 of 7

ODBC Setup

Upon using Database Assistant for the first time, the sections in this screen should appear blank. This

screen is used to set up an installed ODBC Driver for use with Database Assistant. If the driver you plan to

use is not yet installed, it should be prior to running this setup.

Create an ODBC Connection

1. Click on the Create button under the ODBC Connection Controls section under the ODBC Setup tab.

2. The Select Cursor Driver screen will appear. Select the Cursor Driver to use for the ODBC connection.

Then click on Ok to bring up the Select Data Source window.

3. Click on Machine Data Source and then click on New.

4. Enable the System Data Source radio button, then click on Next.

5. Choose the appropriate database driver and click on Next.

6. Verify the driver choice and click on Finish.

7. Type in a Data Source Name, for example IVR_Data.

ODBC Setup

Database Assistant

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8. The other fields are dependent on the ODBC Driver. Fill these fields as needed.

9. Click on OK when finished

10. Click on OK again to take you back to the main ODBC Setup screen.

11. The Data Source Name you entered should now appear in the ODBC Connections section.

Delete an ODBC Connection

Highlight the ODBC Connection you wish to delete in the ODBC Connection section and click on the

Delete button.

SQL Statements

This section is used to add, edit, delete, and test SQL statements. For more detailed information about

SQL Statements, see the section labeled SQL Statements .

Debug

Database Assistant 5 of 7

Debug

This screen is used to set up the Host Manager for Database Assistant. Upon entering this screen for the

first time, enter VA_HOST in the Host Manager box. Click Save Chg. The upper right corner light should

switch to green and Host Connection should be Operational.

Trouble Shooting

Database Assistant

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Trouble Shooting

If the status light is not green, or if the Host Connection does not indicate ‘Operational’, click on the Debug

tab. Make sure VA_HOST is entered in the Host Manager box. If this box does not say VA_HOST, then

enter this in the field and click on Save Chg.

SQL Statements

This section can be used to add, edit, delete, and test SQL Statements.

Add an SQL Statement

To add an SQL Statement, make sure your database is highlighted in the ODBC Connections box located

next to the SQL Statements box in the ODBC Setup screen. Then, click on Add SQL to bring up the Add

SQL Statement screen.

This screen allows us to create an SQL Statement that can be used by Voice Assistant.

Name Enter the name you wish to give your SQL Statement.

Timeout Enter the maximum time allowed for the query to run in seconds.

SQL Statement Type in your valid SQL Statement here.

SQL Statements

Database Assistant 7 of 7

An example of a simple SQL Statement using the Pagers table: select * from Pagers

Click on OK when you are done entering your SQL Statement. This will take you back to the main ODBC

Setup screen. Your SQL Statement will be in the SQL Statement box. To execute your statement,

highlight the statement and click on Test SQL. Next, click on Execute. This will bring up the SQL Test

Results screen that displays your results.

Delete an SQL Statement

To delete an SQL Statement, highlight the statement and click on the Delete SQL button.

Edit an SQL Statement

To edit an existing SQL Statement, highlight the statement you wish to edit and click on the Edit SQL

button. This will bring up the Add SQL Statement box where you can make the desired changes.

Using SQL Queries

The queries are activated using the REQ_DBACT command in Voice Assistant scripts (see the Operations

Manual for more details).

- End of Document -

Tables

This box lists all of the tables found in your selected database.

If you highlight a table, the Fields box will populate. (To enter a

table name into an SQL Statement you can double click on the

table name and it will automatically populate in the SQL

Statement box.)

Fields

This box listsall of the fields found in the table you selected inthe Tables

box. (To enter a field name into an SQL Statement you can double click

on the field name and it will automatically populate in the SQL Statement

box.)

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