THOMSON TWG850 User manual

User manual

TWG850 - Residential Voice Gateway

SATELLITE TELECOM

CABLE TERRESTRIAL

Important Information

CAUTION

Disconnect power before

servicing.

This device is intended for

indoor operation only.

Telephone jacks Line 1

and Line 2 must not be

connected to outside

wiring.

CAUTION

To ensure reliable operation and to prevent

overheating, provide adequate ventilation for this

modem and keep it away from heat sources. Do

not locate near heat registers or other

heat-producing equipment. Provide for free air

flow around the Residential Voice Gateway and its

power supply.

This symbol means that your inoperative electronic appliance must be collected separately

and not mixed with the household waste. The European Union has implemented a specific

collection and recycling system for which producers' are responsible.

This appliance has been designed and manufactured with high quality materials and

components that can be recycled and reused. Electrical and electronic appliances are liable

to contain parts that are necessary in order for the system to work properly but which can

become a health and environmental hazard if they are not handled or disposed of in the

proper way. Consequently, please do not throw out your inoperative appliance with the

household waste.

If you are the owner of the appliance, you must deposit it at the appropriate local collection

point or leave it with the vendor when buying a new appliance.

- If you are a professional user, please follow your supplier's instructions.

- If the appliance is rented to you or left in your care, please contact your service provider.

Help us protect the environment in which we live !

NORTH AMERICAN CABLE INSTALLER:

This reminder is provided to call your attention to Article 820-40 of the National Electrical Code

(Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper

grounding and, in particular, specifies that the cable ground shall be connected to the grounding

system of the building as close to the point of cable entry as practical.

Euro-PacketCable, Euro-DOCSIS, and DOCSIS compliant

This product was designed according to Euro-PacketCable Specification, Euro-DOCSIS

Specifications and Data over Cable Service Interface Specifications.

Illustrations contained in this document are for representation only. iii

Operating Information

Operating Temperature: 0˚- 40˚C (32˚- 104˚F)

Storage Temperature: -20˚to 70˚C (-4°F to 158°F)

If you purchased this product at a retail outlet, please read the following:

Product Information

Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it

here and record the serial and model numbers in case you need them. The numbers are located

on the back of the product.

Model No. ____________________________Serial No ________________________________

Purchase Date: ________________________Dealer/Address/Phone: _________________________

Table of Contents

Chapter 1: Connections and Setup........................................................................................... 1

Introduction ............................................................................................................................ 1

Residential Voice Gateway Features ................................................................................... 1

What’s on the CD-ROM ...................................................................................................... 1

Computer Requirements.................................................................................................... 3

Wall Mounting ................................................................................................................... 4

Residential Voice Gateway TWG850 Overview........................................................................... 5

Front Panel........................................................................................................................ 5

Rear Panel ......................................................................................................................... 6

Relationship among the Devices .............................................................................................. 7

What the Modem Does ...................................................................................................... 7

What the Modem Needs to Do Its Job................................................................................. 7

Contact Your Local Cable Company ................................................................................... 8

Connecting the Residential Voice Gateway to a Single Computer............................................ 10

Attaching the Cable TV Wire to the Residential Voice Gateway ......................................... 10

Important Connection Information .................................................................................. 11

USB Connection to One Computer ................................................................................... 11

USB Connection............................................................................................................... 13

Using Windows 2000 for USB Connection ........................................................................ 13

Using Windows Me for USB Connection............................................................................ 17

Using Windows XP for USB Connection ............................................................................ 18

Ethernet Connection to One Computer ............................................................................ 20

Connecting More Than Two Computers to the Residential Voice Gateway ........................ 21

Telephone or Fax Connection.......................................................................................... 22

Activating the Residential Voice Gateway ............................................................................... 23

Illustrations contained in this document are for representation only. v

Chapter 2: Web Configuration................................................................................................ 24

Accessing the Web Configuration........................................................................................... 24

Outline of Web Manager .................................................................................................. 25

Gateway – Status Web Page Group ......................................................................................... 26

Software.......................................................................................................................... 26

Connection...................................................................................................................... 27

Password......................................................................................................................... 27

Diagnostics ..................................................................................................................... 28

Event Log ........................................................................................................................ 29

Initial Scan ...................................................................................................................... 29

Gateway – Network Web Page Group ...................................................................................... 30

LAN................................................................................................................................. 30

WAN................................................................................................................................31

Computers ...................................................................................................................... 31

Gateway – Advanced Web Page Group .................................................................................... 32

Options ........................................................................................................................... 32

IP Filtering....................................................................................................................... 33

MAC Filtering .................................................................................................................. 33

Port Filtering ................................................................................................................... 34

Forwarding...................................................................................................................... 35

Port Triggers ................................................................................................................... 36

RIP (Routing Information Protocol) Setup ......................................................................... 37

Gateway – Firewall Web Page Group ....................................................................................... 38

Web Content Filtering...................................................................................................... 38

TOD Filtering................................................................................................................... 39

Local Log and Remote Log............................................................................................... 40

Gateway – Parental Control Web Page Group .......................................................................... 41

Basic ............................................................................................................................... 41

Gateway – Wireless Web Page Group ...................................................................................... 42

802.11b/g Basic.............................................................................................................. 43

802.11b/g Security ......................................................................................................... 45

Access Control ................................................................................................................ 48

802.11b/g Advanced....................................................................................................... 49

Bridging .......................................................................................................................... 51

Guest Network ................................................................................................................ 52

VoIP – Basic Web Page Group ................................................................................................. 53

Basic LAN ........................................................................................................................ 53

Hardware Info ................................................................................................................. 53

Event Log ........................................................................................................................ 54

CM State ......................................................................................................................... 54

Chapter 3: Additional Information ......................................................................................... 55

Frequently Asked Questions .................................................................................................. 55

General Troubleshooting ....................................................................................................... 57

FCC Declaration of Conformity and Industry Canada Information........................................... 59

Service Information................................................................................................................ 60

Glossary ................................................................................................................................61

Chapter 1: Connections and Setup

Illustrations contained in this document are for representation only. 1

Chapter 1: Connections and Setup

Introduction

Residential Voice Gateway Features

zSupport Multiple Provisioning Mode

zStandard RJ-45 connector for 10/100BaseT Ethernet with auto-negotiation and MDIS

functions

zUSB Connector for USB interface

zTwo RJ-11 Foreign Exchange Station (FXS) ports for IP telephony

zSupport simultaneous voice and data communications

zTwo simultaneous voice conversations in the different FXS ports with different CODEC:

PCM A-law, PCM-law, G.723.1, G.729, G.729a, G.729e, G.728, G.726, BV16 and BV32

zEcho Cancellation

zVoice Active Detection (VAD)

zDTMF detection and generation

zComfort Noise Generation (CNG)

zSupport V.90 fax and modem services

zTransparent bridging for IP traffic

zRSA and 56 bit DES data encryption security

zSNMP network management support

zRemote operating firmware downloading

zSupport Web pages and private DHCP server for status monitoring

zClear LED display

zPlug and Play

What’s on the CD-ROM

Insert the Residential Voice Gateway CD-ROM into your CD-ROM drive to view troubleshooting

tips, the internal diagnostics, and other valuable information.

Note: You might need to use the CD-ROM to install the USB driver if you are connecting via the

USB port.

Chapter 1: Connections and Setup

CD-ROM Contents:

zElectronic copy of this user’s guide in additional languages (PDF format)

zAdobe Acrobat Reader — application you can load to read PDF format, if you don’t have

it loaded already

zUSB drivers — required if connecting by USB

zLinks to Thomson and RCA web sites

DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.

Chapter 1: Connections and Setup

Illustrations contained in this document are for representation only. 3

Computer Requirements

For the best possible performance from your Residential Voice Gateway, your personal computer

must meet the following minimum system requirements (note that the minimum requirements

may vary by cable companies):

IBM PC COMPATIBLE MACINTOSH**

CPU Pentium preferred PowerPC or higher

System RAM 16MB (32MB preferred) 24MB (32MB preferred)

Operating System Windows* NT/2000/Me/XP,

Linux

Mac OS** 7.6.1 or higher

Available Disk Space 125MB 50MB

Sound Card Required for audio on CD-ROM N/A

Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)

CD-ROM Drive Required Required

10BaseT or 100BaseT 10BaseT or 100BaseTEthernet

An Ethernet card makes it possible for your computer to pass data to

and from the internet. You must have an Ethernet card and software

drivers installed in your computer. You will also need a standard

Ethernet cable to connect the Ethernet card to your Residential Voice

Gateway.

USB (Windows 2000/ME/XP only)

USB Port

The Universal Serial Bus is a high speed bus that enables your

computer to communicate simultaneously with a variety of

peripherals. However, if you have other peripherals that send and

receive a lot of information, such as speakers, printers or scanners, we

recommend using an Ethernet card to support this modem.

Software •A TCP/IP network protocol for each machine

•Microsoft Internet Explorer 4.0 or later or Netscape Navigator 4.0 or

later. (5.0 and 4.7 or later, respectively, are strongly

recommended.)

*Windows is a trademark of Microsoft Corporation.

**Macintosh and the Mac OS are trademarks of Apple Computer, Inc.

Chapter 1: Connections and Setup

Wall Mounting

The number of the screw: 2 pcs

Direction for wall mounting: LED panel upward.

Dimension for the screw: TBD

There are 4 slots on the underside of the EMTA that can be used for wall mounting.

Note: When wall mounting the unit, ensure that it is within reach of the power outlet.

You will need 2 suitable screws which screw diameter would be 4.4 mm to wall mount the Cable

Modem or the Battery Pack. Two different wall mount directions could be chosen for the Battery

Pack.

To do this:

1. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 4 screw holes

which are 101.6 mm apart from each other.

2. Fix the screws into wall, leaving their heads 3 mm (0.12 inch) clear of the wall surface.

3. Remove any connections to the unit and locate it over the screw heads. When in line,

gently push the unit on to the wall and move it downwards to secure.

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