2+44 (0) 800 019 5899
Warranty terms &
conditions
ThermoSphere covers all its products
with a satisfaction guarantee. In
addition, ThermoSphere will supply a
replacement product where a fault is
shown to be caused by manufacture,
materials or workmanship providing the
goods have been installed correctly and
according to installation instructions.
This guarantee does not include removal,
freight or installation costs.
To use the warranty, repair or service
the customer must provide purchase
invoice/receipt, and completed warranty
registration form.
If the product develops a fault within
the warranty period due to normal wear
and tear, ThermoSphere at its discretion
will recognise whether it‘s a faulty
product or not. If it is impossible or not
economical for the manufacturer to
repair the product, the manufacturer will
replace the faulty product with a new
unit of the same model or if there is no
stock available of the same model as the
product, the manufacturer will replace
the product with a new unit of a similar
size. No responsibility can be taken for
altered dimensions and lining up of
existing holes.
The repair service offered within the
warranty period only covers the faults
and problems as developed from the
manufacturer‘s errors. Any damage
caused by improper use or carelessness
or incorrect wiring is not covered.
ThermoSphere is not responsible for
any monetary loss or injuries caused
by improper use or installation of this
product.
Please Note: Full Terms and Conditions
are available on request.
request your copy or give us a call.
Safety and care
information
ThermoSphere Towel Bars should be
connected to the electrical supply by a
qualied electrician and in accordance
with current local regulations.
We recommend that the towel bar is
installed with the bottom bar at least
600mm from the oor and with a
300mm clearance from permanent
xtures.
Recommended spacing between bars
is 150mm
ThermoSphere Heated Towel Bars can
be xed onto timber stud, steel stud or
masonry (solid or cavity) walls.
Stud walls require noggins at the correct
position for all xings and if the exact
position cannot be determined early in
the job, we recommend using noggins
covered with 18mm construction ply or
OSB covering a larger area.
Fixing to plasterboard or cement
sheeting alone is not recommended and
will not hold long term.
ThermoSphere SE Towel Bars are
designed to be installed BEFORE TILING
and as such it is imperative that the
xing spigot and/or mounting system is
installed perfectly level. We recommend
using a laser level and checking the level
periodically throughout installation.
Towel bars are 12V SELV (safety extra
low voltage) and can be installed in
bathrooms.
Ensure any controls used are installed in
correct zone according to the IP rating
of the control
Ensure that your towel bar is protected
by a suitably rated RCD
Do not use the towel bar to hold
towels or other articles that have been
in contact with oil, petroleum based
products or dry cleaning uids
This appliance is intended to warm and
dry towels not heat spaces
Do not immerse your towel bar in liquid
Ensure the transformer is located no
further than 2m from the ThermoSphere
Towel Bar
Ensure the transformer is accessible and
has adequate ventilation
Care information
The Stainless Steel nish of your
towel bar is hard wearing and easy to
maintain. However any harsh scrubbing,
scratching or acid based cleaning
products will damage the surface of
your towel rail.
Clean with a soft cloth dampened with
warm and warm soapy water only. Dry
immediately for the best nish.
Max weight warning
ThermoSphere SE Towel bars are
designed to hold towels only, and must
not be subjected to excessive forces over
10kg and must not be climbed on or
used as support rails.
This can result in injury and can cause
damage to the towel bars which is not
covered under the guarantee.
