SureShot AC6.E User manual

AC6.E Portion-Controlled

Sugar Dispenser

Service Manual

For all 1, 3, 4 and 5 Button Models

D-19-034

A. C. Dispensing Equipment Inc.

100 Dispensing Way

Lower Sackville, NS

B4C 4H2 Canada

Technical Assistance Center:

1-888-777-9990 or 1-902-865-9602

Service Email: service@sureshotdispensing.com

Parts Email: parts@sureshotdispensing.com

Web: www.sureshotdispensing.com

AC6.E Certifications:

D-19-034

TABLE OF CONTENTS

Specifications 3

Electrical Requirements 3

Safety Precautions 3

Inspection for Damage 3

1 SET UP

Uncrating the Dispenser 4

Reshipment 4

Installation of Dispenser 4

Sugar Supplies - Storage 5

Hopper Strainers 5

2 OPERATIONS

Clean before first use 5

Starting the Dispenser 5

Loading the Dispenser 5

To Dispense Sugar 6

Button Panels 6

Maintenance – Plunger & Plunger Tip 6

Maintenance - Quantity Adjustments 6

Tube Replacement & Maintenance 6

Tube Changing Procedure 7

ClumpBuster 8

3 CLEANING

Cleaning – Catch Tray 9

Cleaning – The Exterior 9

Cleaning – The Sugar Hopper 9

Cleaning – The Valve Assembly 10

Cleaning – The Valve Area 11

Schedule – Cleaning & Maintenance 11

4 TECHNICAL SERVICE

Install Legs 12

Remove Hopper 12

Remove Dispense Tube 13

Remove Bottom Rear Cover 13

Remove Valve Assembly 13

Remove Dispensing Solenoid Assembly 14

Remove Circuit Board 15

Remove Electrical Panel 15

Remove Circuit Breaker 15

Remove Transformer 16

5 CHECKS AND ADJUSTMENTS

AC Outlet for 115 VAC 17

Output from Transformer 17

Output from Circuit Board 17

Testing Button Panel Continuity 18

Continuity Check for Circuit Breaker 18

Calibration Procedure – dispense buttons 19

6 DRAWINGS

Wiring Diagram 120 VAC 20

Wiring Diagram 240 VAC 21

General Assembly 22

7 PARTS LIST 23

8 TROUBLESHOOTING 25

9 WARRANTY 27

AC6.E GRANULAR SUGAR DISPENSER

IMPORTANT: Read this Manual now and retain it for future reference

The SureShot Dispensing Systems® AC6.E dispenser automatically dispenses controlled portions of

granular white sugar.

Our factory has pre-configured your dispenser to deliver sugar quantities specified by your company. To

dispense, push the appropriate button on the front of the dispenser. The sugar is contained in the

sanitary hopper compartment in the top of the dispenser.

Specifications

Capacity: 6 lbs / 2.72 kg

Weight: 15 lbs (empty dispenser)

Dimensions: L x W x H: 11” x 7” x 22¼”

Electrical Requirements

•The power requirement is: 115 VAC, 4 Amp, 1 ph, 60 Hz.

•The power cord is furnished with a UL-approved 3-prong attachment plug. This plug is designed

to fit a receptacle with provisions for a grounding pin. The dispenser includes a microcontroller

and must be operated on grounded electrical wiring at all times. Failure to do so will void the

Warranty.

•Electrical servicing must be done by a qualified technician. The Warranty will be null and void if

the dispenser is serviced by unqualified personnel.

Inspection for Damage

•When you receive the dispenser, inspect the exterior of the shipping container for damage. Note

any damage in detail.

•Uncrate the dispenser at once (see instructions on page 4) and examine it for damage. Report

any damage to the transportation company and file a claim for damages promptly. Do not

discard the packaging.

•Your immediate inspection protects you against loss since A.C. Dispensing Equipment Inc. is not

responsible for damages incurred during shipment

•Notify A.C. Dispensing Equipment Inc. No returns will be accepted without prior approval.

Obtain an authorized return number by contacting A. C. Dispensing Equipment Inc. Technical

Assistance Center at 1-888-777-9990 or 1-902-865-9602.

Safety Precautions

•Always plug the dispenser into an approved electrical outlet.

•The dispenser includes a microcontroller and must be operated on grounded electrical

wiring at all times.

•Unplug the dispenser from its electrical source before servicing.

•Do not immerse the dispenser in water.

•Over-tightening screws may cause damage to connecting pins inside the machine.

•Observe all safety precautions with this dispenser that you would with any electrical

appliance.

1. SETUP

Uncrating the Dispenser

1. Remove the dispenser from the packaging: unfold the packing material and lift the dispenser out of

the box.

2. Prior to use, read this Operations Manual and store it for future reference.

3. Remove the plastic protective covering from the stainless steel exterior of the dispenser, by peeling it

off. Hold the dispenser firmly at the top and peel in sections from top to bottom.

4. Turn the black valve thumbscrew counter-clockwise to open the valve door and ensure that the

dispense tube is centered in the dispense valve.

5. Close the valve door and turn the black valve thumbscrew clockwise to secure it.

6. Cut the tube so that it is no longer than ¼” below the bottom of the dispense valve.

7. Remove the packing tape holding the catch tray in place at the dispenser front. See Figure below.

8. Confirm that the dispenser hopper contains the bottom stainless steel strainer and the optional top

strainer (if your dispenser is a model that uses the top strainer).

Reshipment

Packaging for shipment is done in the reverse order of uncrating. If packaging is not available, it

can be purchased locally, or from our factory by request. Any damage occurring in transit of the returned

goods and caused by improper packaging is not considered a defect covered by warranty.

Installation and Location of the Dispenser in your Business

•Place the dispenser where it will best serve your operation.

•Do not place the dispenser too close to a source of heat or moisture.

•The dispenser must be placed on a level surface.

•Counters, platforms, or shelves should be strong enough to support the dispenser and a full

product load.

•Leave clear space around the dispenser, approximately one inch on all sides.

•Do not remove the legs from the dispenser or allow it to sit flat on the counter. Make sure the

rubber feet at the ends of the legs of the dispenser are in place. If one has loosened during

shipping, insert it. You may use a small screwdriver to tuck the rubber into the holes. Contact

A.C. Dispensing Equipment Inc. for replacement feet at 1-888-777-9990 or 1-902-865-9602.

•Place the dispenser at the appropriate serving height so that staff drawing product from the

dispenser can operate the buttons and easily place and remove cups.

Sugar Supplies: Storage

Ensure that sugar supplies are stored in a sealed container away from moisture so that no

clumps are added to the hopper. Sugar clumps may clog the hopper outlet and affect the accuracy of

dispense amounts.

Hopper Strainers

All AC6.E Sugar dispensers have a small stainless steel strainer at the base of the sugar

hopper. That strainer is necessary for proper operation of the dispenser and should not be removed,

except for cleaning.

Some models of AC6.E Sugar dispensers have a second, larger stainless steel strainer at the

top of the sugar hopper. That strainer is optional for general dispenser operation but it must be used

with ClumpBusters. See page 8.

NOTE: The Warranty will be null and void if the dispenser is serviced by unqualified personnel. Service

under Warranty must be approved and dispatched by A. C. Dispensing Equipment Inc. before the

service technician is dispatched. Contact the SureShot Dispensing Systems® Technical Assistance

Center at 1-888-777-9990 or 1-902-865-9602 for approval. The customer is responsible for all costs not

approved by A. C. Dispensing Equipment Inc.

2. OPERATIONS

CLEAN BEFORE FIRST USE OF THE DISPENSER

•Make sure you clean the dispenser thoroughly. See Cleaning Instructions for the Exterior of the

Dispenser and the Dispenser Components on pages 9-10.

•Dry thoroughly. Allow all parts of the dispenser to dry completely to prevent clumping of sugar.

Starting the Dispenser

1. To Start, plug the power cord into the proper electrical outlet. The dispenser is automatically "on"

when plugged in to an active power source.

Push one of the buttons on the front panel and you will hear the valve snap open and then close.

2. If the dispenser does not operate, check to make sure that it is plugged in and that the power source

is active. If the dispenser still does not operate, immediately call the A. C. Dispensing Equipment Inc.

Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602.

Loading the Dispenser

1. To place the sugar in the hopper compartment:

- Remove the lid from the hopper compartment.

- Check the Stainless Steel Strainer(s).

Make sure the small strainer is in place at the bottom of the hopper. It is necessary for the

proper operation of the dispenser. Some dispenser models, including all dispensers with a

ClumpBuster, also have a larger Stainless Steel Strainer to be placed at the top of the

hopper. See page 8.

- Add the sugar.

- Replace the lid.

2. Hold a container under the valve and push the "small" button. Sugar will be dispensed.

Repeat with the remaining buttons. The sugar will be dispensed in amounts based on the pre-

programmed specifications of the customer company.

NOTE: Before starting dispenser, ensure all Installation instructions have been followed.

To Dispense Sugar:

1. Place cup under the dispense tube.

2. Press button for the quantity of sugar to be dispensed: X S M L XL

3. Allow sugar to flow into cup.

4. Remove cup.

Button Panels: select size button to dispense sugar amounts to your specifications

1 size 3 sizes: S, M, L 4 sizes: S, M, L, XL 5 sizes: X, S, M, L, XL

MAINTENANCE

Check Plunger and Plunger Tip

Check the white plastic tip of the valve plunger during regular cleaning for damage, including

nicks, cuts, dents or other damage. A damaged plunger tip could affect dispense amounts.

Check to see if the plunger tip is broken or damaged:

1. Open the valve door by turning the black valve

thumbscrew counterclockwise and opening the door.

Be careful not to lose the screw.

2. Examine the plunger tip.

If it is broken, cracked or damaged, replace it.

Replacement parts and installation assistance

are available from A. C. Dispensing Equipment Inc.

Technical Assistance Center at 1-888-777-9990 or

1-902-865-9602 or parts@sureshotdispensing.com

Quantity Adjustments

Each dispenser is pre-set at our factory to dispense sugar quantities to meet your corporate

standards. These settings should not require adjustment.

Limited adjustments can be made in consultation with A.C. Dispensing Equipment Inc. If you

believe that adjustments are required, phone the A.C. Dispensing Equipment Inc. Technical Assistance

Center at 1-888-777-9990 or 1-902-865-9602. A service consultant will guide you through this process.

Tube Replacement & Maintenance (also see page 7)

•Replacement of the product dispensing tube is necessary to maintain accurate delivery of the

pre-programmed amounts of sugar. Over time, the tube will lose its ability to deliver consistently

and will require replacement. Continued use of a damaged tube will result in valve failure

caused by sticky product.

•If the amounts of sugar delivered are irregular, check the tube condition for cuts, abrasions, or

disfigurations such as pinches. Replace the tube with a new one, if required. See page 7.

•A spare tube is included with every new dispenser and replacement tubes are available from

A.C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-

9602.

For best results, replace the dispensing tube every month.

AC6.E Sugar Dispenser – Tube Changing Procedure (All Models)

1. Place the dispenser on a level countertop.

Unplug the dispenser.

2. Turn the black valve thumbscrew

counterclockwise.

Open the valve door.

3. Remove the black thumbscrew at the base of

the hopper on the back of the dispenser.

4. Lift the hopper carefully, straight up off the

dispenser base.

•Do not pull on the cord that connects the

control panel to the circuit board.

5. Lay the dispenser on its side

•Do not unplug or pull on the control panel

cord.

6. Examine the dispensing tube.

7. If the tube is older than 30 days or is cut or

cracked, it must be replaced immediately.

Remove the old dispensing tube by pulling it

off the white fitment.

8. Replace with a new dispensing tube – slowly

turn the tube as you push it on the white

fitment.

9. Replace the hopper on the base.

10. Replace and hand-tighten the black hopper

thumbscrew by turning it clockwise.

11. Ensure the dispensing tube is aligned in the

center of the dispense valve.

Do not kink or twist the tube.

12. Close the valve door by inserting the black

valve thumbscrew and turning it clockwise.

Do not over-tighten.

13. If necessary, use sharp scissors to cut off any

excess tube hanging below the bottom of the

dispense valve to about ¼”.

14. Reconnect to the power source.

15. Push any button and the valve will open and

close.

The dispenser is now ready to be loaded with

sugar.

Ste

Note: The optional ClumpBuster is designed to help prevent clumping of granular

white sugar in the dispenser hopper. The ClumpBuster is sold separately and is

not included as standard equipment on the AC6.E or AC6.0 sugar dispenser.

3. CLEANING

Cleaning: Catch Tray

Note: The catch tray at the front and must be removed for cleaning, by lifting it up and off.

1. Rinse the tray with lukewarm potable water.

2. Place the tray in a hot water wash at a minimum water temperature of 140 ºF or 60 ºC.

•A good quality general cleaner should be added to the hot wash water at the concentrations

recommended by the detergent supplier.

3. Wash thoroughly, using a bottle brush to reach all the corners and crevices.

•If a dishwasher is available at the location, this step may be carried out by placing the tray in

the dishwasher and washing on the pot cycle.

4. After washing, rinse the tray well with lukewarm potable water.

5. Turn the tray upside down. Air dry. Dry thoroughly.

Cleaning: The Exterior

1. Use a soft cloth to wipe down the exterior surfaces of the dispenser to maintain the lustre of the

stainless steel finish.

Do not use any abrasive materials – a stainless steel cleaner is recommended.

Cleaning: The Sugar Hopper

1. Unplug the dispenser from its power source.

2. Empty the product hopper:

a. Remove the lid from the hopper compartment.

b. If you have a dispenser model with a top screen, remove that screen and be aware that the

bottom screen is still in the hopper. Do not lose the bottom screen – it is necessary for the

proper operation of the dispenser and the optional Clumpbuster.

c. Remove the sugar.

d. Remove the bottom screen.

3. Open the valve door by removing the black valve thumbscrew.

4. Remove the black thumbscrew on the back of the hopper by turning it counterclockwise. See step

3, page 7.

7. Lift the hopper compartment (including the tube) off the dispenser.

8. Remove the product dispensing tube as shown on Page 7.

9. HOPPER: Wash the hopper compartment carefully with warm, soapy water and rinse with warm

water.

10. Dry the compartment. Dry thoroughly.

11. SCREENS: Wash the screens separately using warm, soapy water and rinse with warm water.

12. Dry the screens. Dry thoroughly.

13. DISPENSE TUBE: Install a new dispensing tube.

14. Re-assemble the dispenser as shown on Page 7. When re-assembling the dispenser, ensure

that the bottom screen is in place. Ensure that the dispensing tube is properly aligned in the valve.

14. Plug the dispenser back in to the power source.

15. Push any button and the valve will open and close.

16. Refill the hopper compartment with sugar.

17. Replace the lid.

Cleaning: The Valve Assembly

1. Unplug the dispenser.

2. Remove the sugar from the hopper, to avoid spillage

when the valve door is opened.

It is not necessary to remove the hopper. If you do remove the

hopper, you must unplug the electrical line connecting the Button

Panel to the Circuit Board.

3. Turn the black thumbscrew on the valve door counter-clockwise.

4. Open the valve door. Release the dispense tube.

5. Remove the bottom rear cover: remove the 4 Phillips screws

and the central black thumbscrew securing the top hopper.

6. Disconnect the 2 solenoid wires from the Circuit Board

(the 2 white wires at the left side of the Circuit Board,

at positions +24 and SOL1) by turning the slot screws in the

connector strip counterclockwise.

7. Remove the 4 Phillips screws at the four corners of the valve

block.

8. Gently pull the valve assembly forward, with the attached wires.

9. Remove the 4 Phillips screws holding the solenoid in place.

10 Separate the solenoid from the valve.

11. Wash the plastic valve block, the plunger, plunger tip, and spring

in warm, soapy water. Do not wash the solenoid.

12. Dry the valve block, plunger, plunger, tip and spring.

Dry thoroughly, to prevent clumping.

NOTES:

•To resume use of the dispenser, you must reassemble,

making sure you follow the reverse order of steps, and

then plug the dispenser in to the power source.

•Make sure the 2 longer screws attaching the solenoid to the

valve block are inserted first, followed by the 2 shorter screws

on the face of the valve.

•Make sure the plunger is aligned properly in the valve and

the plunger is not binding before tightening the bracket screws

•Do not use any lubricant when you reassemble the valve.

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