Franke F3Dn Twin User manual

ForTechnicalSupport, Call800-537-2653.Page 1of1 Copyright 2006 Franke,Inc.Allrightsreserved.

F3Dn“Twin”Frozen FrenchFries Dispenser

Service Manual [P/N1900xxxx]

*** Sensor bracket bar 19002065

F3DnServiceManualTableof Contents/Section 1.1

ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.

Section No.Content/Service OperationCreate/Update

1.1Tableof Contents12/1/06

1.2AFrankeWarrantyCoverage6/29/06

1.2BFrankeServiceCommitment6/29/06

1.3F3DnTroubleShooting Tables12/13/06

1.4F3DnPartsList&Component Diagrams6/13/06

1.5F3DnElectricSchematics11/30/06

1.6ControlPanelFunctionGuide6/13/06

[PartReplacement]

2.1GeneralServiceInstructions,Warnings&Tools12/13/06

2.2FreezerDoorGasket Replacement6/13/06

2.3Automation Assemble[Complete] Replacement9/8/06

2.4DoorLift Slide Replacement9/7/06

2.5MotorsTest Procedure[Check BeforeReplacing]10/17/06

2.6DrumRotorMotorReplacement9/7/06

2.7DoorLift MotorReplacement9/7/06

2.8Door[Open] MotorReplacement9/7/06

2.9Load CellReplacement9/7/06

2.10Door-Closing Spring Replacement9/8/06

2.11LowProduct SensorReplacement9/8/06

2.12Basket-Present [Load] SensorReplacement12/13/06

2.13Door-Open SensorReplacement11/20/06

2.14TouchPad ControlsAssemblyReplacement12/13/06

2.15MainPowerON/OFF SwitchReplacement12/13/06

2.16LEDUnitTemperatureDisplayReplacement11/20/06

2.16ATemperatureControllerSensorCableReplacement11/21/06

2.1724-Volt PowerSupplyReplacement11/20/06

2.18MainPCControlBoardReplacement11/20/06

2.19MainControlBoardChipReplacement 10/26/06

2.20HopperRotorReplacement6/13/06

[PartorComponentAdjustments]

3.1LowProduct SensorSensitivityAdjustment 11/20/06

3.2ReverseDoorHinges/DoorSwing11/21/06

3.3Adjusting Automation AssemblyAlignment6/13/06

3.4Adjustment of StandardLoadSize:Large/Med/Small11/30/06

3.5DrumRotorMotorAdjustment [Whenmaking noises]11/21/06

3.6FryHopperHangerAlignment11/21/06

3.7Load CellCalibration11/6/06

3.8FreezerThermostat Adjustment11/21/06

[RefrigerationSystemRepair&Replacement]

4.1Basic[Operator] RefrigeratorMaintenance11/21/06

4.2FreezerThermostat Replacement11/21/06

4.3ReplaceCondenserFan Motor12/1/06

4.4ReplaceStart Relay&ReplaceStartCapacitor12/13/06

F3DnServiceManualTableof Contents/Section 1.1

ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.

SectionNo.Content/Service OperationCreate/Update

4.5Check SystemPressure&ElectronicLeakDetection12/1/06

4.6RepairSystem[Refrigerant] Leak11/30/06

4.7ReplaceThermostaticExpansionValve&Filter12/1/06

4.8CondenserUnit Replacement12/1/06

Rev3[12/13/06]

F3DnServiceManualWarranty/Section1.2A

ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.

Franke New EquipmentLimited Warranty

FrankeFoodserviceSystems(“Franke”) warrantsnewequipmentmanufacturedinFranke’sownfacilitiestobe

free ofdefectsdue topoormaterialsorworkmanshipforthe periodoftimelistedbelow(followingthe dateof

originalinstallation):

Franke-Manufactured Equipment

•Stainless SteelSurfaces–Lifeof the equipment

•Compressor-- 5YearExtended Warranty,asdetailed below

•All OtherComponents–1YearsPartsandLabor

•Replacement (AuthorizedService)parts–90DaysPartsand Labor

5-YearExtendedCompressorWarranty

•OneYearfromDateofInstallation –Parts&Labor

•2

nd through5th YearfromDateofInstallation –Partsonly

Inaccordancewiththecompressormanufacturer’spolicy,the serialnumberplateaffixed tothe

compressormust bereturnedwiththeserviceinvoicebeforereimbursementwill bemade.

Exclusions.CertainFrankepartsthatareexpendablebynatureandthatneedtobereplaced frequentlymay

not becovered.Frankeisnotliableunderthesewarrantiesforrepairsordamagesduetoimproperoperation,

attempted repairsorinstallation byunauthorized persons,alterations,waterquality,abuse,fire,flood,oracts

ofGod. Additionally, thiswarrantymaybevoidedinthe caseof:

•FailuretofollowFrankeinstructionsforuse, careormaintenance

•Removal,alteration ordefacingoftheFranke-affixed serialnumber

•Servicebyanon-authorizedservicecompany

ThiswarrantyisconditionaluponFrankereceivingnoticeof anydefect subject tothiswarrantywithinthirty(30)

days of itsoriginaldiscoverybytheBuyer.

OtherEquipment (Not ManufacturedbyFranke)

EquipmentnotmanufacturedbyFranke(commonlyknownas“buyouts”orpurchasedgoods)and

manufacturedbyotherentitiesiscoveredbythewarranties,ifany,ofsuchthird-partymanufacturers.Where

suchthirdpartymanufacturersprovidewarrantieson anyorall portionsofsaid“buyouts,”Frankeagreesto

transferall suchwarrantiestothe Buyer.

Rev.1.6/06

F3DnServiceManualServiceCommitment/Section1.2B

ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.

The Franke ServiceCommitment

FrankeFoodserviceSystems’TechnicalSupportDepartmentanditsthird-partyServiceNetworkare

committedtomeetingtheunique serviceneedsofrestaurantoperatorsworldwide.Accordingly,westriveto

providethefollowing responsetimestoservicerequestsforFranke-manufacturedequipment:

1.Providecontact withthecustomer:

–Within30minutesofrequest forserviceduring normalbusinesshours

–Within90minutesafternormalbusiness hours(includingweekends)

2.Perform servicevisit:

–The samedayforemergency service*

–Within24hoursforstandardservice

3.Target a90%“first call”fixrate

4.Provide90-daywarrantyonthe serviceperformed

*An“emergency”isdefinedasanequipmentoperatingconditionthatposesanimmediaterisk tothe

safetyof restaurantworkersorcustomers.

Thisresponsetimebreakdownappliesthroughouttheweekandweekend.Duetovaryingcustomerlocations,

andvaryingserviceagentlocationsandschedules,responseratesmayoccasionallybeextended.Inthese

situations,FrankeTechnicalSupportwill workdirectlywiththe customertofind mutuallyacceptableoptions.

Frankereservestheright touseserviceagentsoutside of thestatedServiceNetwork.

Service Network - UnitedStates &Canada

Frankefullysupportsandisamemberofthe NationalService

Cooperative(“NSC”),the leadingindependentprovideroffactory-

authorizedserviceinNorthAmerica.Frankeprovides24-hour,7-days-a-

weekresponsetocustomerservicerequests,throughitsownCall

CenterandthatoftheNSC.

Wheneverpossible, Frankeselectsserviceagentswho belongtotheCommercialFood Equipment Service

Association(CFESA). Thistradeassociationcurrentlyhasmorethan450membersintheUnited States,

Canada, MexicoandPuertoRico.

When Frankecannot selectaCFESAmember, it nonetheless adherestothe CFESAstandardsforqualified

serviceagentsinNorthAmerica.Amongthemare:

•24 Houremergencyservice

•Factoryauthorizedwarrantyservice

•Factorytrainedand certifiedtechnicians

•OEMpartsavailability

•Systemforcommunication withfieldtechnicians

Performanceofserviceagents,includingtheirpartsstocking abilities,call responsetime,serviceratesand

customersatisfaction aremonitoredbythe FrankeFieldServiceDepartmentviaonline,written andphone

surveys.FrankeTechnicalSupportupdatesthisServiceNetworklist annually.

Contact Information:

FrankeTechnicalServices

1-800-5FRANKE(1-800-537-2653);selectoption 5or visit: FS-TS@Franke.com

F3DnServiceManualServiceCommitment/Section1.2B

ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.

Service Network - Australia

FrankefullysupportsComcater, the leadingindependentprovider

offactory-authorizedserviceinAustralia. Comcaterprovides24-

hour, 7-days-a-weekresponsetocustomerservicerequests

throughitsownCall Center.

ComcateradherestotheFrankestandardforqualifiedserviceagentsinAustralia. Amongthemare:

•24 Houremergencyservice

•Factoryauthorizedwarrantyservice

•Factorytrainedand certifiedtechnicians

•OEMpartsavailability

•Systemforcommunication withfieldtechnicians

Performanceofserviceagents,includingtheirpartsstocking abilities,call responsetime,serviceratesand

customersatisfactionaremonitored byComcater.ThisServiceNetworklist isupdatedannuallybyComcater.

Contact Information:

ComcaterFoodservice Equipment

Phone:1800 810161

Email: controller@comcater.com.au

Service Network - Europe

InEurope, Frankeprovidesservicethrough ourownservicesubsidiary: FrankeFoodserviceSystemsGmbH

based inBadSaeckingen, Germany. Theyprovide24-hour,7-days-a-weekresponsetocustomerservice

requeststhrough theirCall Center.

OurEuropean ServiceGroupadherestotheFrankestandardforservicesupport, providing:

•24 Houremergencyservice

•Factoryauthorizedwarrantyservice

•Factorytrainedand certifiedtechnicians

•OEMpartsavailability

•Asystemforcommunicationwithfieldtechnicians

Contact Information:

FrankeTechnicalServices

FrankeFoodserviceSystemsGmbH

Jurastrasse3

79713BadSaeckingen

Germany

Switchboard:+49776152400

Fax: +49776152 408

Rev.1.6/06

F3DnServiceManualAdvancedTroubleshootingGuide/ Section1.3

ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.

TheProblem PossibleCause WhatTo Check &Do

BreakerOK?Yes= Continue; No= Call electrician

Powernot availableto

unit: ReceptacleOK?Yes= Continue; No=Call electrician

PowercordOK? Yes=Continue; No=Replacepowercord

MainPowerNot

“ON” Mainpowerswitch? Yes=Check forloosewiresonback ofswitch;

No=Replaceswitch, [SeeSect. 2.15]

Nopowertomachine? See MainPowerNot “ON”instructionsabove.

TemperatureIndicator

displaying

temperature?

Yes=continue; No=check 24-Volt ACtransformer;

[See Sect. 2.16 fortemperatureindicator

replacement]

Nopowertoone lane

only: “Push&Hold”touchpad for2seconds(required)to

turneachlane on: AUTO orMANUALlight ON?

Yes=Test &returnunittoservice; No=continue…

24-Volt DC Power

SupplyOK? Yes=continue…; No=replacePowerSupplyper

Section2.17

PCControlBoardOK? Yes=continue…; No=replaceControlBoardper

Section2.18

RibbonCableOK? Yes=continue…; No=replaceRibbon Cable

NoDisplayOn

ControlPanel

Operator’sPanelOK? Yes=Returnunittoservice; No=replaceOperator

ControlPanelper Section2.14

Frenchfriesin

Hopper? Yes=continue; No=fillwithfriestosensorlevelor

simulatefriespresent totest.

Lowproduct sensor

out of calibration? Calibratelowproductsensorper Section3.1;Is

light stillflashing? Yes=continue…; No=Return

unittoservice.

LowProduct Sensor

defective? Yes=replaceLowProduct Sensorper Section

2.11; No=continue…

LowProduct Light Is

Flashing

PCControlBoard

failed? Yes=replacePCBoardper Section2.18; No=call

FrankeTechnicalSupport.

IsHopper, Drum&

Baffleassembled

correctly?

Yes=continue…; No=reassemblecorrectly&

press RESETLANEtouchpad

“Reset Lane”

Light sare ON

[Failuretotare

error] IsProduct Chute

assembled correctly? Yes=continue…; No=reassemblecorrectly&

press RESETLANEtouchpad

Frenchfriesinhopper?

Yes=continue…; No=Fillwithfries&continue…

Reset Lane Button? Press “Reset Lane”button; after20 seconds,did

“Load Ready”lightilluminate?Yes=Returnunit to

service; No=continue…

“Reset Lane”

Lightsare Flashing

Steadily [Timeout

error] Friesbridge In

Hopper? Open doorandpress “Reset Lane”buttonagain.

Diddrumrotate? Yes=lookforfriesbridged inside

hopperdue tothawing and refreezing. Disrupt

bridge byhand. Press Reset Button. No=Goto

“NoFriesDispensed”sectionwhichfollows.

[NEXTPAGE]

F3DnServiceManualAdvancedTroubleshootingGuide/ Section1.3

ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.

TheProblem PossibleCause WhatTo Check &Do

Not allowingenough

cycletime? Wait 8secondsafterdispensingfries; did“Load

Ready”lightilluminate? Yes=withdrawbasket and

reinsert.If no friesdispensed,go toBasketPresent

sensoritembelow.

Friesbridge forming

inside Hopper? Open freezerdoorand press “Reset Lane”button;

diddrumrotate? Yes=lookforfriesbridged inside

hopperdue tothawing and refreezing; disrupt

bridge byhand...

DrumIsbinding inside

Hopper? No=Removehopper/drumassembly&repeat;

doesdrumrotordriverotate? Yes=drumisbinding

inside hopper; clearobstacle[i.e.ice]then replace

hopper/drumand retrythisstep. No=continue…

DrumRotorMotor

failure? Check powerfromPCBoardtodrumrotormotor. Is

it getting 24-Volt DC?Yes=removedrumrotor

motorand check forfree rotationof driverotorshaft.

If free,replacedrummotorper Section 2.6

PCControlBoard? No=check 24-Volt DC powertoPCControlBoard?

Yes[haspower] =replacePCControlBoardper

Section2.18

24-Volt DC Power

Supply? No=Check for120-Volt ACinputtopowersupply?

Yes[OK] =replace24-Volt DC powersupplyper

Section2.17

NO FriesDispensed

MainPower

Switch/MainPower

Supply?

No=Check 120-Volt ACinput fromMainPower

Switch&powersupplytounit. IfYes/MainPoweris

OK=replacePowerSwitchper Section2.15;if No

=see section: MainPowerNot “ON”.

First thingstocheck: IsLANEPOWER: AUTOor MANUALilluminated?

Yes=Continue…No=Press and holdLANE

OFF/ONbutton for1.5seconds. DidLANE

AUTO/MANUALbutton lightturnon within20

seconds?Yes=Continue…No=Goto“Reset

Lane”IndicatorFlashingsection above.

Removebasket fromdispenserarea and identify

Basket Present Sensorforlane not working. Is“Low

Product LEDon theMainBoardilluminated?Yes=

Installfrybasket; doesLEDon backside of sensor

change itsbrightness?Yes=basketsensorisOK.

Basket Present

Sensor?

Check DOOROPENmotorassembly(see below)

No=ReplaceBasket Present Sensorper Section

2.12

NO Fries

Dispensed:

[DispenseDoorsDo

Not Open]

ControlWiring

Harness? No=Iswiring harness frombasket present sensor

connected toPCControlBoard? Yes=Continue…

No=Connect (orreplaceif damaged)cable

assembly&returntoLEDcheck described above.

[Continue…NEXTPAGE]

F3Dn Service Manual Advanced Troubleshooting Guide / Section 1.3

The Problem Possible Cause What To Check & Do

Does PC Control

Board have 24-Volt DC

power input from

supply?

No = replace Power Supply per Section 2.17; Yes

= check momentary +24-VDC and –24-VDC input to

Door Open Motor by removing basket and

reinserting it into dispense position. Did 24-Volt DC

signal occur?

Door Open Motor/Slide

Assembly? Check Slide Assembly for binding components. If

OK = replace 24-Volt DC Door Open Motor per

Section 2.8

NO Fries

Dispensed:

[Dispense Doors Do

Not Open]

Continued…

PC Control Board? If 24-Volt DC Power, Door-Open Motor & Slide

Assembly are OK, replace PC Control Board per

Section 2.18

Door Closing Spring? Are doors partially open and easily moved by hand?

Yes = Replace Door Closing [Extension] Spring per

Section 2.10

Product Dispensing

Doors Remain

OPEN Broken Link? Door

Open Sensor? Check for broken link between door shaft blocks on

rear of unit. Yes = Replace using Spring & Link

Repair Kit P/N 18000798. No = Locate Door Open

Sensor and actuate flag on rear of unit. Is sensor

functioning? No = Replace Door Open Sensor per

Section 2.13

LOAD READY

Indicator LED On,

Doors Open…But

No Product

Dispensed

Load Cell Calibration? Remove upper back panel. Press Load Size button

and record “T=” numbers (5 digits) on LED display

on upper right of PC Control Board. Numbers

should vary by 50 – 100 counts when load size is

changed between: Small-Medium-Large. If not,

Load Cell Calibration may be incorrect (calibrated

for 0 weight); See Section 3.7 for Load Cell

Calibration procedure.

Hopper Low On Fries? Is LOW PRODUCT light on Operators Panel

flashing? Yes = Refill hopper with fries; No =

Continue…

Load Size Setting? Is LOAD SIZE selected correctly (Small, Medium or

Large)? Yes = Continue… No = Select correct load

size and restart this Lane.

Frozen Fries Bridge? Have French Fries formed a bridge inside hopper

(thawed and re-frozen)? Yes = Break bridge inside

hopper by gentle hand agitation of product. No =

Continue…

Product Chute

Alignment? Is metal Product Chute assembled correctly inside

freezer? Yes = Continue… No = Reassemble F3Dn

parts correctly, per Operating Manual.

Wrong Load Size:

Too Few Fries

Load Cell Calibration? Recalibrate Load Cell per Section. 3.7. Did

recalibration procedure correct “too few fries”

problem? Yes = Return unit to service; No = See

Load Size Adjustment procedure in Section 3.4

[Note: Usually required at installation only.]

F3DnServiceManualAdvancedTroubleshootingGuide/ Section1.3

ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.

TheProblem PossibleCause WhatTo Check &Do

Load SizeSetting? IsLoad Sizeselectionon Operator’sPanelas

desired? Yes=Continue…No=Change LoadSize

selectiontodesired basket filllevel.

RubberProduct

Baffle? Isrubberbaffleassembled inside hopper?If YES =

continue…No=findand insertit.[Note: See

OperatingManualforassemblydirections.]

Product Chute

Alignment? IsmetalProduct Chute(funnelshape)assembled

belowhopperandpositioned abovedispensedoors

correctly?Yes=Continue…No=Reassemble

Product ChuteperOperating Manualinstructions.

FreezerBottom

improperlyinstalled? IsFreezerBottomassembled insidefreezerupside

downorbackwards?Yes=Removefreezerbottom

and installperOperating Manualinstructions.No=

Continue…

Loosefriesbuildup? Issmall gap between outside of Product Chuteand

plasticFreezerBottomclearofloosefriesandother

debris?Yes=Continue; No=Cleanoutloosefries

and reassembleFreezerBottomand ProductChute

perOperating Manualinstructions.

Load CellCalibration? FollowLoad CellCalibrationProcedureper Section

3.7. Didthisprocedurecorrectproblemof “Too

ManyFries”?Yes=Returnunittoservice. No=

Continue…

Wrong LoadSize:

Too Many Fries

DispenseDoor

up/downmovement? Check DispenseDoorSlideAssemblyforfree

up/downmotion;ifanysignsof component

corrosionareevident, replaceslide assemblyper

Section2.4 orreplacecompleteAutomation

Assemblyper Section2.3.Didthisprocedure

correctproblemof “TooManyFries”?Yes=Return

unittoservice. No=Contact FrankeService

Department formoretroubleshooting optionsat:

1-800-537-2653,option 5.

Rev.112/06

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