SureCall FlexPro User manual

Dual-Band

Wireless

Adjustable Signal Booster /

Kit

Flex Pro Booster, Flex Pro

Omni Kit, Flex Pro Panel Kit

(FLEX PRO)

User Guide

INTRODUCTION

THEORY OF OPERATION 2

SURECALL FLEX PRO PACKAGES 3

FLEX PRO BOOSTER HARDWARE 4

SUMMARY AND DESCRIPTION OF

SAFEGUARD FEATURES 4

SITE SELECTION 5

INSTALLATION INSTRUCTIONS 6

TROUBLESHOOTING

FREQUENTLY ASKED QUE

STIONS 12

TAINING TECHNICAL SUPPORT 12

WARRANTY

SPECIFICATIONS

SAFETY INFORMATION

INTRODUCTION

SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc. Page 2

Introduction

Congratulations on purchasing the SureCall Flex Pro, the finest cellular signal

booster available!

SureCall adjustable cellular signal boosters and kits from Cellphone-Mate remove

frustrations over dropped calls, limited range, and slow data rates by amplifying incoming

and outgoing cellular signals in buildings, offices, and homes. The Flex Pro is designed

with leading-edge technologies to detect and amplify weak incoming signals your cellular

device would otherwise miss and to broadcast a significantly stronger signal back to the

cell tower.

This guide contains all the information you need to get your SureCall Flex Pro booster

system up and running.

Theory of Operation

The SureCall Flex Pro is a high-quality bidirectional signal booster that boosts cellular

signals for areas prone to weak or shadowed cellular coverage.

The Flex Pro works with two antennas

An inside antenna that communicates with your cell phone.

An outside antenna that communicates with the cell tower.

Signals sent from a cell tower are received by the outside antenna, amplified by the

booster and then sent to your phone via the inside antenna.

When your phone transmits, the signal is sent to the inside antenna, and then sent to

the cell tower via the outside antenna.

Some cell signal is required for the Flex Pro to enhance cellular signal coverage. The

weakest cell signal for the Flex Pro to work is low -100dBm to high -90dBm. dBm is an

abbreviation for the power ratio in decibels of the radio power per one milliwatt.

To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and

press Call. In the top-left corner, a number appears instead of bars.

For Android devices, you can download several apps to measure exact signal

strength. Look up check real signal strength to find a cell signal measurement app.

INTRODUCTION

SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc. Page 3

SureCall Flex Pro Packages

Flex Pro - Antenna Kitting Information

Component

Product Number

(Description)

Gain/Loss

Notes

800 MHz

1900 MHz

Outdoor Antennas

options

CM288W

3 dBi

4 dBi

CM100-L 5 dBi 7 dBi

CM100-S 4 dBi 5 dBi

CM230W 10 dBi 10 dBi

Outdoor Cable

options

CM240-40FN (40 feet) –3.98 dB –6.52 dB

CM400-65NN (65 feet) –3.89 dB –5.43 dB 65 feet or longer

Indoor Antenna

options

CM248W 7 dBi 10 dBi

CM222W 3 dBi 6 dBi

Indoor Cable

options

CM240-20FN (20 feet)

–2.29 dB

–3.56 dB

CM400-40NN (40 feet) –2.63 dB –3.57 dB

Note: For the signal booster to work, the following items are required:

Outside antenna

Cable for connecting the outside antenna to the booster

Signal booster

Inside antenna

Cable for connecting the inside antenna to the booster

Power supply

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by

FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.

Changes or modifications not expressly approved by Cellphone-Mate could void the

user’s authority to operate the equipment.

INTRODUCTION

SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc. Page 4

Flex Pro Booster Hardware

The following figure shows the key hardware components on the Flex Pro cellular

signal booster. Refer to this figure as you install your SureCall Flex Pro components.

Summary and Description of Safeguard Features

This device is equipped with all the safeguard features required by FCC new rules to

ensure no interference is created to affect the cell tower: AGC, automatic shutdown,

Dual RSSI monitoring, automatic silence, and more.

PCS-1900

Dial

Alert LED

Outdoor Antenna

Connector (not shown)

Indoor Antenna

Connector

Power Connector

Power LED

Alert LED

Cellular-

800 Dial

Digital Interface

INSTALLATION

SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc. Page 5

Unpack all package contents and check for damage. For missing or damaged

items, contact your reseller. Keep the carton and packing material to store the

product or if you need to return it.

Site Selection

For optimum performance, select a location for your booster that

Provides the best signal strength possible. To measure your existing cell

signal on an Apple iPhone, dial *3001#12345#*and press Call. In the top-

left corner, a number appears instead of bars. For Android devices, you can

download several apps to measure exact signal strength. Look up “check

real signal strength“ to find a cell signal measurement app.

Avoids areas where wireless signals can be blocked or reflected by

buildings, walls, trees, hills, and other terrain features. This can result in

low signal strength.

Is not close to energy-efficient windows, which can affect signal penetration

into a home or off

Note: The cell phone tower site in relation to the location where you install your

booster also determines signal strength. Although cell phone providers try to pla

towers for maximum coverage, local ordinances and terrain features can restr

tower locations, which can limit signal strength at your lo

ation.

INSTALLATION

SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc. Page 6

Installation Instructions

The Flex Pro signal booster is suited for installation in a building or home.

Step 1. Connect the Outside Antenna

1. Mount the fiberglass antenna in an outside mounting location that:

Has at least a 12-inch radius clear of obstructions and other radiating

elements.

Is at least 75 feet in a straight line from the inside antenna when used in an

area prone to weak cellular signals and operating the booster at full 65dB

gain.

Is not co-located or operating with any other antenna or booster.

2. Using the CM240 or CM400 cable, connect the outside antenna to the booster

connector marked OUTSIDE (see page 4).

3. Hand tighten the connection.

Step 2. Connect the Inside Antenna

1. Mount the inside antenna:

Omnidirectional dome antenna: mount the antenna on the ceiling in a

central location where you want reception.

Panel antenna: install the antenna against a wall or surface projecting

where you want reception.

2. Using the CM240 or CM400 cable, connect the inside antenna to the booster

connector marked INSIDE (see page 4).

3. Hand tighten the connection.

INSTALLATION

SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc. Page 7

Note: With a signal booster kit with panel antenna, stay 6½feet from the panel

based on new FCC rules.

Step 3. Mount the Booster (Optional)

1. Select a location for your booster.

2. Clean the intended surface and allow it to dry.

3. Peel the protective paper from the back of the hook sides of the Velcro. Press

the adhesive side of the Velcro strips into place on the bottom of the booster,

one strip on each end.

4. Wait 5 minutes, and then attach the loop side of the Velcro to the hook side.

The adhesive bond reaches maximum strength after 24 hours.

5. With both the Velcro loop and hook pieces attached to the back of the booster,

peel the protective paper off of the back of the loop strips.

6. Press the entire booster into its mounting place, and then wait 5 minutes for

the adhesive to set.

7. Be sure the booster is seated firmly.

To remove the booster, rotate it across the Velcro. Do not pull the booster or cables.

Step 4. Connect to AC Power

1. Connect the AC power cord to the booster (see page 4).

2. Connect the plug on the other end to a 110V AC power outlet. Be sure all

connections to the booster are tight and secure.

The booster turns on automatically.

The Power LED goes ON to show that the booster is ready for use (see

page 4).

The Alert LEDs flash up to 15 seconds on each band to show the band is

activated (see page 4).

The booster is rated for 5-20V input voltage. DO NOT use the booster with a

higher voltage power supply. This can damage the booster and/or cause

personal injury.

INSTALLATION

SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc. Page 8

Step 5. Configure Gain Settings

1. Facing the front of your booster, find the Cellular-800 dial on the left side and

the PCS-1900 dial on the right side (see page 4).

2. Set these dials according to the coverage area and the distance between the

indoor and outdoor antennas (see the following table).

Note: As you can see from the table above, acquiring the recommended indoor and

outdoor antenna separation optimizes coverage significantly. Any reduced antenna

separation reduces the booster’s cellular signal capabilities.

Important: A minimum separation distance of 30 vertical feet is necessary

between the outside and inside antennas. If the inside coverage is not sufficient,

you may need as much as 60 feet of separation. See the table above.

If Coverage Area is...

and Antenna Separation is...

Set Both Dials to...

4000 square feet 60 feet 60

(default setting)

2000 square feet 50 feet 55

1000 square feet 45 feet 50

500 square feet 40 feet 45

100 square feet 25 feet 40

TROUBLESHOOTING

SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc. Page 9

Troubleshooting

In the unlikely event you encounter a problem, use the following steps to identify and

resolve the issue.

Problem

Resolution

Booster has no power. 1. Verify that the switch on the power supply is turned on

and red LED is ON.

2. Connect the power supply to an alternate power source.

3. Be sure the power source is not controlled by a switch

that can remove power from the outlet.

4. Check the green POWER LED on the booster. If it is

OFF, return the power supply to Cellphone-Mate.

Contact tech support at 1-888-365-6283, email

[email protected], or go to surecall.com and log on

via online support to receive a Return Merchandise

Authorization (RMA).

After installing the

booster system, you have

no signal or reception.

Check the strength of the outside signal as close as you

can to the outside antenna. To measure your existing cell

signal:

Apple iPhone: dial *3001#12345#*and press Call. In the

top-left corner, a number replaces the bars.

Android devices: download apps to measure exact signal

strength, such as Network Signal Info in the Google Play

store. Search "check real signal strength" to find other

cell signal measurement apps.

2. Double-check all booster and antenna cable

connections.

3. Be sure your booster's dB gain is turned up to full power

on each dial.

TROUBLESHOOTING

SureCall Flex Pro Home and Office Kit Cellphone-Mate, Inc. Page 10

Problem

Resolution

One of the red lights next

to the dials on your

booster is flashing.

1. Turn down the dB gain on the dial until the light goes

OFF or turns yellow.

2. Be sure the inside panel antenna is facing away from the

outside antenna.

3. Use the recommended antenna separation:

· 65dB  60 ft. separation

· 63dB  50-60 ft. separation

· 55dB  40-50 ft. separation

· 50dB  30-40 ft. separation

· 45dB  20-30 ft. separation

· 40dB  10-20 ft. separation

· 35dB  10 ft. separation

Your booster restarted

and shut down for 15

minutes, and is now shut

down permanently.

Each SureCall booster is equipped with Auto Shutdown to

prevent cell tower interference. The outside antenna may

be close to a cell tower. Move the outside antenna to a

location that provides sufficient distance from the cell

tower to prevent the booster from automatically enabling

Auto Shutdown. Once away from the original location,

perform the procedure under Step 4: Connect to AC

Power on page 7.

The red LED goes ON. More antenna separation is needed. If you cannot provide

more antenna separation and the Alert LEDs flash after the

initial activation period, lower the dial above the blinking

LED by 5dB (for example, from 50 to 45) and monitor the

bars on your cell phone to see whether reception

improves.

The

Power

LED does not

turn ON.

Be sure the AC outlet is working and is not controlled by a

wall switch that can remove power from the outlet.

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