SureCall CM-FLEX2GO User manual

Dual-Band Wireless

Adjustable Cellular Booster / Kit

3G Vehicle Cell Booster & Kit

FLEX 2GO (CM-FLEX2GO)

User Guide

FLEX 2GO Kit for Vehicles

INTRODUCTION 2

PRINCIPLES OF OPERATION 2

SURECALL FLEX 2GO PACKAGES 3

FLEX 2GO BOOSTER HARDWARE 4

PACKAGE CONTENTS 5

SITE SELECTION 5

INSTALLATION INSTRUCTIONS 6

TROUBLESHOOTING 9

SPECIFICATIONS 13

SAFETY INFORMATION 14

WARRANTY 15

INTRODUCTION

Flex 2G Kit for vehicles (CM-FLEX2GO) SureCall, Inc. Page 2

Introduction

Congratulations on purchasing the SureCall Flex 2Go kit, the finest cellular

amplifier available for your vehicle!

SureCall adjustable cellular boosters and kits remove the frustration over dropped calls,

limited range, and slow data rates by amplifying incoming and outgoing cellular signals

in vehicles. The Flex2Go is designed with leading-edge technologies to detect and

amplify weak incoming signals your cellular device would otherwise miss and to

broadcast a significantly stronger signal back to the cell tower.

This guide contains all the information you need to get your SureCall Flex 2Go booster

system up and running.

Principles of Operation

The SureCall Flex 2Go is a high-quality bidirectional amplifier that boosts cellular

signals for cars, motorhomes, and other vehicles.

The Flex 2Go works with two antennas

An inside antenna that communicates with your cell phone.

An outside antenna that communicates with the cell tower.

Signals sent from a cell tower are received by the outside antenna, amplified by the

booster and then sent to your phone via the inside antenna.

When your phone transmits, the signal is sent to the inside antenna, and then sent to

the cell tower via the outside antenna.

Some cell signal is required for the Flex 2Go to enhance cellular signal coverage.

The weakest cell signal for the Flex 2Go to work is low -100dBm to high -90dBm.

dBm is an abbreviation for the power ratio in decibels of the radio power per one

milliwatt and indicates cell signal strength.

INTRODUCTION

Flex 2G Kit for vehicles (CM-FLEX2GO) SureCall, Inc. Page 3

SureCall Flex 2Go Packages

Package

Package Contents

CM-FLEX2GO

50dB booster with auto shutdown

Magnetic mount antenna –CM200

Patch antenna with 12’ cord –CM110W

DC car charger (18’cord) –for vehicle use

Velcro®and screw-mounting kit

INTRODUCTION

Flex 2G Kit for vehicles (CM-FLEX2GO) SureCall, Inc. Page 4

Flex 2Go Booster Hardware

The following figure shows the key hardware components on the Model CM-FLEX2GO

cellular booster. Refer to this figure as you install your SureCall Flex 2Go.

Outdoor Antenna

Connector (not shown)

Indoor Antenna

Connector

Power Connector

Digital

Interface

PCS-

1900 Dial

Alert

LED

Alert

LED

Cellular-800

Dial

Digital

Interface

PACKAGE CONTENTS

Flex 2G Kit for vehicles (CM-FLEX2GO) SureCall, Inc. Page 5

Package Contents

Unpack all package contents, compare them against the package contents list,

and check for damage. For missing or damaged items, contact your reseller.

Keep the carton and packing material to store the product or if you need to return

it.

Site Selection

For optimum performance, select a location for your booster that

Is under the seat of the vehicle, for example.

Is away from excessive heat, direct sunlight, or moisture.

Has proper ventilation.

INSTALLATION INSTRUCTIONS

Flex 2G Kit for vehicles (CM-FLEX2GO) SureCall, Inc. Page 6

Installation Instructions

The Flex 2Go booster kit is suited for installation in a vehicle or motor home.

Refer to the figure below when performing the following procedures.

Step 1: Connect the Outside Antenna

1. Mount the magnetic antenna in a location that:

Is on top of the vehicle.

Has at least a 12-inch radius clear of obstructions and other radiating

elements, such as a radio antenna.

Is at least 4 - 6 feet from the inside antenna.

2. Using the supplied cable, connect the outside antenna to the booster

connector marked OUTSIDE.

3. Run the outside antenna cord under front door insulation lining to hide and

protect antenna cable. Wrap up any loose cable.

4. Hand tighten the connection.

Note: The outside antenna must not be co-located or operating with any other

antenna or booster.

Step 2: Connect the Inside Antenna

1. Mount the inside antenna so it is:

Within 2-3 feet of the cell phone for best results.

Mounted on a surface that is at least 4” (10 cm) away from metal.

INSTALLATION INSTRUCTIONS

Flex 2G Kit for vehicles (CM-FLEX2GO) SureCall, Inc. Page 7

2. Using the supplied cable, connect the antenna to the booster connector

marked INSIDE (see page 4).

3. Hand tighten the connection.

Step 3: Mount the Booster

1. Select a location for your booster, such as under the driver’s seat.

Step 4: Connect to DC Power

1. Connect the Power Cord. Connect the DC power cord to the booster before

plugging it into the cigarette lighter adapter. Verify that all connections to the

booster are tight and secure.

2. Turn the power switch on the lighter adapter to the ON position.

The LED light glows, indicating that the booster is ready to use. The booster

turns on automatically.

The Power LED goes ON to show that the booster is ready for use (see

page 4).

If the Power LED does not go ON, be sure the DC outlet and adapter are

working.

INSTALLATION INSTRUCTIONS

Flex 2G Kit for vehicles (CM-FLEX2GO) SureCall, Inc. Page 8

If the red LED goes ON, it is the result of one of two factors.

1. More antenna separation is needed. Most likely, the easiest way to achieve

this is to move the magnetic mount antenna farther to the back of vehicle

away from the inside patch antenna.

2. Your vehicle is too close to a cell tower

If unable to provide more antenna separation and the Alert LEDs flash after

the initial activation period, lower the dial above the blinking LED by 5dB

(for example, from 50 to 40) and monitor the bars on your cell phone to see

whether reception has improved.

The booster case may become warm during operation. This is normal.

Press any key on your cell phone to refresh communication with the base

station.

WARNING. The booster is rated for 5-15V input voltage. DO NOT use the

booster with a higher voltage power supply. This can damage the

booster and/or cause personal injury.

TROUBLESHOOTING

Flex 2G Kit for vehicles (CM-FLEX2GO) SureCall, Inc. Page 9

Troubleshooting

Flex2go - Other Kitting Options

Vehicle Kit

Component Prod No. Descritpion Gain/Loss Notes

Outdoor Antenna

CM200

5dBi

Cable Attached

Coax cable, CM174

10’

2.8dB/4.9 dB at

Cellular/PCS band

Indoor Patch

Antenna

CM110W

3dBi

Cable Attached

Coax cable CM174

10’

2.8dB/4.9 dB at

Cellular/PCS band

Marine Kit

Component Prod No. Descritpion Gain/Loss Notes

Outdoor Antenna

CM288W

Galaxy 5412-P

3dBi

Sold in Shakespeare®

Aura marine kit

CM240 Cable

CM004-40FN

40Feet

-3.9dB at 800MHz

-6.0dB at 1900MHz

Indoor Panel

Antenna

CM248W

7dB at 800MHz

10dB at 1900MHz

CM240 Cable

CM004-20FN

20Feet

-1.95dB at 800MHz

-3.0dB at 1900MHz

Desk top/RV Kit

Component Prod No. Descritpion Gain/Loss Notes

Outdoor Antenna

CM288W

3dBi

CM240 Cable,

outdoor side.

CM004-40FN

40Feet

-3.9dB at cellular

band

-6.0dB at PCS band

Right Angle Antenna

CM120

3dBi

TROUBLESHOOTING

Flex 2G Kit for vehicles (CM-FLEX2GO) SureCall, Inc. Page 10

In the unlikely event you encounter a problem, use the following steps to identify and

resolve the issue.

Problem

Resolution

Booster has no power

1. Verify that the switch on the power supply is

turned on and red LED is ON.

2. Connect the power supply to an alternate power

source.

3. Be sure the power source is not controlled by a

switch that can remove power from the outlet.

4. Check the green POWER LED on the booster. If

it is OFF, return the power supply to SureCall.

Contact tech support at 1-888-365-6283 to

receive a Return Merchandise Authorization

(RMA), email [email protected], or go to

surecall.com and log on via online support

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