StarTech.com TB3DKDPMAW User manual

Manual Revision: 04/15/2019

User Manual

For the latest information and specications visit

www.startech.com/TB3DKDPMAW

www.startech.com/TB3DKDMAWUE

Thunderbolt 3 Dual - 4K Docking

Station for Laptops | Mac | Windows

Actual product may vary from photos

SKU#: TB3DKDPMAW/TB3DKDPMAWUE

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support

Compliance Statements

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class

B digital device, pursuant to part 15 of the FCC Rules. These limits are designed

to provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment o and on, the user is

encouraged to try to correct the interference by one or more of the following

measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit dierent from that to

which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

Industry Canada Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du

Canada.

CAN ICES-3 (B)/NMB-3(B)

Use of Trademarks, Registered Trademarks, and other

Protected Names and Symbols

This manual may make reference to trademarks, registered trademarks, and

other protected names and/or symbols of third-party companies not related in

any way to StarTech.com. Where they occur these references are for illustrative

purposes only and do not represent an endorsement of a product or service

by StarTech.com, or an endorsement of the product(s) to which this manual

applies by the third-party company in question. Regardless of any direct

acknowledgement elsewhere in the body of this document, StarTech.com

hereby acknowledges that all trademarks, registered trademarks, service marks,

and other protected names and/or symbols contained in this manual and

related documents are the property of their respective holders.

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support

Safety Statements

Safety Measures

• Wiring terminations should not be made with the product and/or electric

lines under power.

• Cables (including power and charging cables) should be placed and routed

to avoid creating electric, tripping or safety hazards.

Mesures de sécurité

• Les terminaisons de câblâge ne doivent pas être eectuées lorsque le produit

et/ou les câbles électriques sont sous tension.

• Les câbles (y compris les câbles d’alimentation et de chargement) doivent

être placés et acheminés de façon à éviter tout risque électrique, de chute ou

de sécurité

安全対策

• 電源が入っている状態の製品または電線の終端処理を行わないでくださ

い。

• ケーブル（電源ケーブルと充電ケーブルを含む）は、適切な配置と引き回し

を行い、電気障害やつまづきの危険性など、安全上のリスクを回避するよう

にしてください。

Misure di sicurezza

• I terminiali dei li elettrici non devono essere realizzate con il prodotto e/o le

linee elettriche sotto tensione.

• I cavi (inclusi i cavi di alimentazione e di ricarica) devono essere posizionati

e stesi in modo da evitare pericoli di inciampo, rischi di scosse elettriche o

pericoli per la sicurezza.

Säkerhetsåtgärder

• Montering av kabelavslutningar får inte göras när produkten och/eller

elledningarna är strömförda.

• Kablar (inklusive elkablar och laddningskablar) ska dras och placeras på så

sätt att risk för snubblingsolyckor och andra olyckor kan undvikas.

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support

Table of Contents

Compliance Statements........................................................................1

Safety Statements..................................................................................2

Product Diagram....................................................................................4

Front View.................................................................................................................................................... 4

Back View ..................................................................................................................................................... 5

Product Information..............................................................................6

Package Content ....................................................................................................................................... 6

Requirements ............................................................................................................................................. 6

Powering the Docking Station ............................................................................................................. 7

Connecting the Docking Station......................................................................................................... 8

Installing the Remaining Drivers ......................................................................................................... 9

Charging a Device..................................................................................9

Conguring a Display Device...............................................................10

Connect a display to the DisplayPort port....................................................................................... 11

Connect a display to the Thunderbolt 3 USB-C port.................................................................... 11

Connect multiple Thunderbolt 3 displays in a daisy chain........................................................ 12

Supported Video Resolutions ..............................................................13

Bandwidth Allocation............................................................................14

Troubleshooting.....................................................................................16

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support

Product Diagram

Front View

1USB-A Port (Fast Charge and

Sync)

2USB-C Port

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Back View

1RJ45 Port 5Thunderbolt 3 Host

Port

2USB-A 6Thunderbolt 3 Port

3Microphone Input Port 7DisplayPort Port

4Audio Output Port 8DC In Port

1 2 3 5 6 7 8

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Product Information

Package Content

• Thunderbolt 3 Docking Station x 1

• Thunderbolt 3 Cable (40Gbps - 0.5m) x 1

• Universal Power Adapter x 1

• Power Cords (NA/JP and ANZ for TB3DKDPMAW) (EU and UK

for TB2DKDPMAWUE) x 2

• User Manual x 1

Requirements

Requirements are subject to change. For the latest

requirements, please visit www.startech.com/TB3DKDPMAW or

www.startech.com/TB3DKDPMAWUE.

Host Computer

• An available Thunderbolt 3 port.

Notes: In order to use multiple displays, the Thunderbolt

3 port on the Host Computer must support dual external

displays.

The Docking Station is not compatible with USB-C only

computers.

Dispay

• DisplayPort equipped display(s) with cable(s) (for additional

external display).

• Thunderbolt 3 equipped display(s) with cable(s) (for

additional external display).

• For 4K (4096 x 2160p) resolution, a 4K-capable display is

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support

required.

Operating System

• Windows® 10, 8, 8.1 or 7.

• macOS 10.14, 10.13 or 10.12.

Installation

Powering the Docking Station

1. Select the appropriate power cord for your region and

connect it to the power adapter.

2. Connect the power adapter to an AC electrical outlet and

then to the docking station’s DC IN (power input) port.

3. Connect the provided Thunderbolt 3 Cable to a Thunderbolt

3 Port on the on the docking station and the other end to a

Thunderbolt 3 port on the Host Computer.

Note: The Docking Station does not support Power Delivery.

Use the power adapter that came with the connected Host

Computer in order to charge the Host Computer.

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support

Connecting the Docking Station

1. Connect a USB Peripheral Device to either the USB-A Ports

or Thunderbolt 3 Port on the back of the Docking Station.

Devices may include USB peripherals, headset, microphone,

etc.

Notes: The three USB ports located at the back of the dock-

ing station (2 x USB-A, 1 x Thunderbolt 3) are standard USB

3.0 throughput ports. When the dock is connected to a Host

Computer, these ports provide a trickle charge to a con-

nected device.

The docking station supports DP Alt Mode, you can con-

nect Thunderbolt 3 or USB-C based video devices, cables, or

adapters to the secondary Thunderbolt 3 port on the rear of

the docking station.

2. Connect a CAT6/5e Cable to the RJ45 Port on the Docking

Station and the other end to a Network Device.

3. Connect an Thunderbolt 3 Cable to the Thunderbolt 3 Port

on the Docking Station and the other end to a Display

Device.

4. For a second display, connect a DisplayPort Cable to the

DisplayPort Port on the Docking Station and the other end

to a Display Device.

- or -

Connect an Thunderbolt 3 Cable to the Thunderbolt 3 Port

on the Docking Station and the other end to a Display

Device.

To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support

Notes: Video output capabilities are dependent on the video

card and hardware specications of your connected Host

Computer.

Installing the Remaining Drivers

Depending on your operating system, the dock will

automatically install some of the required drivers once

connected to your Host Computer. Follow the below

instructions to complete the full driver installation process.

1. Using a Web browser navigate to www.startech.com/

MST30C2DPPD.

2. Click the Support tab.

3. Download the drivers.

4. When the download is complete, extract the contents of the

compressed le(s) that you downloaded.

5. Double-click the appropriate driver for the version of

Windows that you are running and follow the on-screen

instructions to complete the installation.

Note: If you are prompted to restart your computer, do so to

complete the installation.

Charging a Device

If using the front USB-A port to charge a device, a connection to

a Host Computer isn’t required.

• Connect a USB device to the USB-A port located on the front

of the docking station.

Notes: This front USB-A port can only fast-charge connected

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