SSK SSM-F200 Instruction sheet
Problems and Solutions
For Wireless Drive SSM-F200
1. How to power on/off the device?
Answer:
(1).Push the “POWER” button for 5-6 seconds until the Blue LED is on;
(2). Push the “Power” button for 2-3 seconds until the Yellow LED blinks.
We recommend you to click “remove safely” on APP before you shut it
down in order to keep the data safe.
2. What is the password when the Drive is connected wirelessly for the first
time?
Answer: There is no WiFi password when connecting for the first time. If you
use your mobile phone app to complete the initial settings, then the
password will be used for wifi password, user password and remote
connection password.
3. How to restore factory settings if I forget the password?
Answer: Press “RESET” button more than 10 seconds while the power is on.
The device LED will be off and then on again, it means reset successfully.
4. Will the data be lost after restoring factory settings?
Answer: No, it won’t. “RESET” will only clear the password and network
settings.
5. When auto-backup photos, it gets stuck on the calculation, or back up
failed, what should I do?
Answer: 1. Please check your mobile phone WiFi connection whether
disconnected or not; if disconnected, pls connect the Drive’s WiFi again.
In most cases, the WiFi of the Router is stronger than the WiFi of the Drive,
so the mobile phone often automatically switches to the WiFi of the Router.
We recommend that you set your Drive to the Internet and then use your
phone to connect to the Router’s WiFi to access Drive to achieve a stable
WiFi connection.
2. Please check your iphone have enough storage? All the contents will be
transferred to local and then move to Drive. So please ensure your Iphone
has enough storage.
3. Does your iPhone name have special characters? If have, please delete
the special characters and just with normal standard characters. Please
follow this to check: Your Iphone--- Settings---General---About---Name
6. When auto-backup for Iphone photos, it creates the backup folder on App,
but the folder is empty or less photos than my iphone’s?
Answer: If the Drive is not connected to the internet, it will only back up
iPhone local photos(It will not backup icloud stored photos). If you want to
backup all photos, please ensure that the hard drive is connected to the
internet first.
7. I have connected another hard drive to SSM-F200 USB host port, but it can
not be recognized by SSKCloud App, how to do?
Answer: 1. Please check the hard drive connected if these formats, EXFAT/
NTFS/FAT32, if not, please reformat;
2. USB Host port supports the USB devices with less than 500Ma Power
requirement. So most Flash drives and SD card readers can connect directly,
however HDD, SSD and other external storage devices must be connected to
either their own power source or via a USB POWERED Hub.
8. I found SSKCloud App takes up a lot of Phone storage space, How to delete
this data?
Answer: Please go to SSKCloud App---Settings---System Settings—
Remove cache.
After that, it will release your phone storage space.
9. I saved a lot of music on the Drive, but why can't I play them continuously
via SSKCloud App?
Answer: Please save the music to SSKCloud default Music folder, then you
can play the music continuously. In order to have a better and faster
experience, App has several default folders, please put the data in the
corresponding folders so that the app Menu (photos, videos, music and
documents) will scan and display the data of these folders accordingly. If
you create your own folders, they will not appear on the menu, please click
on the App-Drive to access it.
10.Where to find the UID no.?
Answer: Use your mobile phone to connect the Drive’s WiFi, tap SSKCloud
App---Settings---Remote Access---UID of Current Device
11.How to connect the Drive to the Internet?
Answer: Two ways, please do one of following:
(1).Use Lan cable to connect the hard drive to router directly.
(2). Wireless bridge to Router.(In APP, click settings-Internet Connection
-Hotspot-choose WiFi and enter the password)
12. How to upgrade firmware?
Answer: When have a new updated firmware, it will auto update if the hard
drive is connected to the network. You will see an upgrade reminder when
there is a new firmware push. If update failure, please contact us.
13. I have entered the correct user name and password on my Win 10
computer, but I still can not access the Drive via SAMBA, what should I do?
Answer: SSKCloud latest software has addressed to access SAMBA and no
need you to enter the IP address, user name and password manually. Please
use this way to acces it.
SSKCloud Software----Samba Management
If you still can not access, please follow below photo to set up on computer
and then click : Samba Management again.
14. I set a static IP address on the App or the Webpage, but it was not
successful. How can I set a static IP address?
Answer: Please use the Router facility to set the static IP address, please
follow the steps below:
15. Where should I download the SSKCloud Software for my computer?
Answer: Please download the software from SSK official website:
www.ssk.cn/en ---- Menu----Support----Download Center
16. I have downloaded the software from SSK website, but why can’t I
install it?
Answer: All the software downloaded from the SSK website is compressed,
please unzip it and install.
If still no resolve your issues, pls contact us by email at:
support@ssk.cn.
Thank you for your time!
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