Sprint WeGo Installation and operation manual
Get
Started
All you need to know to get going.
Thanks for choosing Sprint. This booklet introduces you to the
basics of getting started with Sprint and your Sprint WeGo. This
phone with simple one button technology helps you easily stay
in touch with your child on the go.
ReadyNow – For more help in getting up and running with your
new phone, take advantage of exclusive Ready Now resources
at sprint.com/readynow. You can even schedule a one-on-one
appointment at a Sprint Store near you.
For ongoing support and resources, visit sprint.com/support.
There, you’ll ind guides, tutorials, and more to help you get the
most out of your phone.
Note: Available applications and services are subject to change at any time.
Welcome!
Accessory/Tool Bag
Standard Lithium
Ion (Li-Ion) Battery
Phone
Wireless
Recycling
Envelope
Get Started Guide
(this guide)
Important
Information Booklet
USB
Cable
Dock Charger
AC Charger
In The Box
Earpiece
Tether for
Panic Alarm
Screen
Charger/
USB Jack
Power
Pin Hole
Speakers
Up/Down
Button
Back
Button
Dock
Contact
Dock
Contact
OK
Button
Your Sprint WeGo
Using This Guide
5
This Get Started guide is designed to help you set up and use your
new Sprint WeGo. It’s divided into four sections to help you nd the
information you need quickly and easily.
Using This Guide
Get Ready − page 6 − Find out what
you need to do before you use your
phone the rst time, including inserting
a battery and activating Sprint service
on your phone.
Set Up the Sprint WeGo Portal − page 9 −
Before you can use the phone, you must
register an account on the Sprint WeGo
portal. Here you can manage all of your
phone’s settings, contacts, and more.
Use Your Phone − page 14 − Take
advantage of your phone’s features
such as calling, texting, setting up
schedules, and more.
Tools & Resources − page 17 − Find
useful tips for your phone and discover
resources and other helpful Sprint
information. For additional information
including the full User Guide, videos,
tutorials, and community forums, visit
sprint.com/support.
6
Get Your Phone Ready
Install the Battery
1. Insert your ingernail into the slot at the top
of the battery compartment and lift the
cover up gently.
2. Insert the battery, contacts end irst, and
gently press the battery into place.
3. Replace the battery compartment cover,
making sure all the tabs are secure and
there are no gaps around the cover.
4. Open the plug of the battery compartment
cover and then place the screw in.
5. Tighten the screw by using the screwdriver
and close the plug of the battery
compartment.
Charge the Battery
1. Plug the USB cable into the AC charger.
2. Pull out the plug on the left side on the
phone and plug in the USB cable.
3. Plug the AC charger into an
electrical outlet.
Get Ready
7
visit sprint.com/wego to access device information, web portal instructions and more
Get Your Phone Ready
Turn the Phone On
►Use the tool provided to press and hold the
red pin hole on the left side of the phone
near the Charger/USB Jack.
Turn the Screen On and O
• To quickly turn the display screen on, press
the Back Button on the front of the phone.
• You cannot turn the screen o without
turning the phone o. The screen will
eventually turn o automatically.
Turn the Phone O
►Use the tool provided to press and hold the
red button on the left side of the phone
near the Charger/USB Jack. Enter your
access code and press the OK Button.
8
Activate Your Phone
If you purchased your phone
at a Sprint Store, it is probably
activated.
If
you received your phone in the
mail, and it is a new Sprint account
or a new phone number, your phone
is designed to activate automatically.
When you turn the phone on for the
irst time, you should see a PRL
Update screen and a Firmware
Update screen. Follow the onscreen
instructions to continue.
If you received your phone in the
mail and it is going to be activated
on an existing number, go to
sprint.com/activate and follow
the instructions.
STOP! In order to use your phone,
you have another step after
activation. You must complete
your registration on the Sprint
WeGo portal. See next page for
registration instructions.
If your phone is still not activated, visit
sprint.com/support for assistance. If you
do not have access to the Internet, call
Sprint Customer Service at 1-888-211-4727
from another phone.
Get Your Phone Ready
9
Sprint WeGo Portal
visit sprint.com/wego to access device information, web portal instructions and more
This is a unique phone with many security
features. It is very important that you set up
an account in the portal as you will not be
able to use the phone otherwise.
Register a New Account
Your WeGo phone must be powered on
before you can register.
1. Navigate to www.sprint.com/sprintwego
and click Sign up now!
Note: You can also download the Sprint
WeGo mobile app from Google Play™ on an
Android or the App Store on an iPhone. The
app can only be used by the parent phone
or invited users.
2. Enter your WeGo Phone Number and
Account Primary Phone Number (your Sprint
mobile phone number) and click Connect.
Important: Your primary Sprint mobile phone
and WeGo phone must be on the same account.
• Once you enter the information you will be
prompted to create a login and password.
3. You will be taken through a setup process.
Follow instructions to sign the End-User
License Agreement and enter your
personal information.
4. Set the Administrative Control Access
Code for your WeGo phone.
Note: This is dierent than the password
to the portal. The Administrative Control
Access Code allows changes to be made
directly on the WeGo phone. The device
access code is defaulted to 9999.
5. Add contacts to the contact list and
click Next.
Note: Only callers allowed by you will be
able to contact the WeGo phone.
6. Initial setup is complete. Click Home to
continue or Advanced Settings for more
coniguration options.
Set Up the Sprint WeGo Portal
10
Edit Personal Account Information
1. Click Settings tab > Edit proile.
2. You can choose to update the Name,
Sprint Cell Phone, Primary Email, and
Time Zone.
Change the Password
1. Click Settings tab > Change Password.
2. Follow the instructions to change
the password.
Notiication Preferences
1. Click Settings tab > Change Notiications.
2. A list of all events is displayed.
3. Select the preferred notiication method
for the listed events.
4. Click Update Notiications to save
the information.
Invite Another User to Access
Your Account
Additional users can help manage
notiications and can pinpoint a
child’s location.
1. Click Settings tab > Invite User.
2. Enter the new user’s First Name, Last
Name, Role, and Primary Email.
3. Click OK to save the information.
Set Up the Sprint WeGo Portal
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