Sony WF-C500 Reference guide
Help Guide
Wireless Stereo Headset
WF-C500
Model: YY2952
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the BLUETOOTH® function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbud tips
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
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Wearing the headset
Wearing the headset
Using only one unit of the headset
Power/Charging
Charging
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows® 10)
Pairing and connecting with a computer (Windows 8.1)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8.1)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device
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Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Sound quality mode
About the sound quality mode
Supported codecs
About the DSEE function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Making a video call on your computer
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Using the apps
What you can do with the “Sony | Headphones Connect” app
Installing the “Sony | Headphones Connect” app
Accessing support information from the “Sony | Headphones Connect” app
How to keep the software up-to-date (for comfortable use of the headset)
Important information
Precautions
To prevent burning or malfunction due to getting wet
When the headset or charging case gets wet
License notice
Trademarks
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5-030-793-11(1) Copyright 2021 Sony Corporation
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
The available operating time is short, the battery power does not last long.
Charging time is too long.
Sound
No sound, no sound from one side
Low sound level
Low sound quality
Sound skips frequently.
Noise is heard during music playback.
Bluetooth connection
Pairing cannot be done.
Unable to make a Bluetooth connection.
The headset does not operate properly.
Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on
the caller’s side.
Others
Earbud tips are damaged or lost.
An earache occurs
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
Specifications
Specifications
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Help Guide
Wireless Stereo Headset
WF-C500
What you can do with the BLUETOOTH® function
The headset uses Bluetooth wireless technology, allowing you to do the following.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Making phone calls
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
5-030-793-11(1) Copyright 2021 Sony Corporation
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Help Guide
Wireless Stereo Headset
WF-C500
About the voice guidance
In the factory setting, you will hear the English voice guidance via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
You will hear a voice guidance from the left and right units of the headset at the same time in the following situations.
When entering pairing mode: “Bluetooth pairing”
You will hear a voice guidance from the left and right units of the headset in the following situations. When you remove
only one unit of the headset from the charging case and use it, you will hear a voice guidance from the unit you are
using.
When the headset unit is removed from the charging case and turned on: “Power on”
When powering off with the “Sony | Headphones Connect” app/When automatically turning off 15 minutes after
disconnecting a Bluetooth connection: “Power off”
When informing the remaining battery charge of the headset: “Battery about XX %” (The “XX” value indicates the
approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge of the headset is low: “Low battery, please recharge headset”
When automatically turning off due to low battery of the headset: “Please recharge headset. Power off”
You will hear a voice guidance from the unit of the headset that was removed first from the charging case in the following
situations.
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
Note
It takes up to about 6 minutes when you change the language of the voice guidance.
When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the
language will not return to the factory setting.
If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the
headset into the charging case to turn it off, then remove the headset from the charging case to turn it on again.
Related Topic
Using only one unit of the headset
5-030-793-11(1) Copyright 2021 Sony Corporation
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Help Guide
Wireless Stereo Headset
WF-C500
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Stereo Headset
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)
Hybrid silicone rubber earbud tips (SS/M/LL 2 each)
M-sized earbud tips come attached to the left and right units of the headset at the time of purchase. The size of the
earbud tips can be determined based on the number of dotted lines inside the bottom of the earbud tips.
SS size: 1 line
M size: 3 lines
LL size: 5 lines
Charging case (1)
Note
Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase
the EP-EX11 series (*) (sold separately).
5-030-793-11(1) Copyright 2021 Sony Corporation
May not be supported in some countries or regions.*
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Help Guide
Wireless Stereo Headset
WF-C500
Replacing the earbud tips
M-sized earbud tips come attached to the left and right units of the headset at the time of purchase.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears,
you may not obtain proper sound qualities or call performances.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip
sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated
as deep in the ear canal as possible.
Hybrid silicone rubber earbud tips
The size of the earbud tips can be determined based on the number of dotted lines inside the bottom of the earbud tips.
SS size: 1 line
M size: 3 lines
LL size: 5 lines
About the instruction manual video
Watch the video to find out how to change the earbud tips and how to wear the headset on your ears.
https://rd1.sony.net/help/mdr/mov0031/h_zz/
Remove the earbud tip.
Do not pinch the end of the earbud tip when removing it.
1
Attach the earbud tip.
Firmly insert the earbud tip all the way. Do not attach the earbud tip in a loose or skewed manner.
2
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5-030-793-11(1) Copyright 2021 Sony Corporation
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Help Guide
Wireless Stereo Headset
WF-C500
When you have finished using the headset
When you have finished using the headset, be sure to set the headset in the charging case.
Close the lid of the charging case.
Note
If perspiration or water is left on the charging port, it may impair the ability to charge the headset. Immediately wipe off any
perspiration or water on the charging port after use. When the charging ports of the headset or charging case get dirty, wipe them
clean with a soft dry cloth.
When the headset gets wet
Use a soft dry cloth to wipe off any water that gets on the headset.1.
Remove the earbud tips, position the sound conduits and the air holes downward, and shake several times to get the
water out.
2.
Turn the microphone hole downward and gently tap it about 5 times on a dry cloth, etc. to remove any water collected
inside.
3.
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