Sony WF-1000XM3 Reference guide
Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM3
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
1
Wearing the headset
Using only one unit of the headset
About the touch sensor
Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
One-touch connection (NFC) with an Android smartphone
Disconnecting the Android smartphone with one-touch (NFC)
Switching the device by one-touch (NFC)
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Disconnecting Bluetooth connection (after use)
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Noise canceling function
What is noise canceling?
2
Using the noise canceling function
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Listening to ambient sound quickly (Quick Attention Mode)
Sound quality mode
About the sound quality mode
Supported codecs
About the DSEE HX function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the Google Assistant
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Using the apps
What you can do with “Sony | Headphones Connect” app
Installing “Sony | Headphones Connect” app
Important information
Precautions
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
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4-747-585-11(1) Copyright 2019 Sony Corporation
Charging cannot be done.
Charging time is too long.
The headset cannot be charged even if connecting the charging case to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
Low sound level
There is a difference in volume between the left and right sides, insufficient low-frequency sound.
Low sound quality
Sound skips frequently.
The noise canceling effect is not sufficient.
Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
Distorted sound
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM3
What you can do with the Bluetooth function
The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
4-747-585-11(1) Copyright 2019 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM3
About voice guidance
In the factory setting, when you wear the headset, you will hear the English voice guidance via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the following URL:
http://rd1.sony.net/help/mdr/hpc/h_zz/
You will hear voice guidance in the following situations from the left and right units of the headset.
When the headset is turned on: “Power on”
When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate
remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge is low: “Low battery, please recharge headset”
When automatically turning off due to low battery: “Please recharge headset. Power off”
You will hear voice guidance in the following situations from the left unit (or from the right unit when you are wearing only
the right unit) of the headset.
When powering off with the “Sony | Headphones Connect” app: “Power off”
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
When turning on the noise canceling function: “Noise canceling”
When turning on the Ambient Sound Mode: “Ambient sound”
When turning off the noise canceling function and the Ambient Sound Mode: “Ambient Sound Control off”
You will hear voice guidance in the following situation from the unit to which the Google Assistant feature is assigned.
When the Google Assistant is not available on the smartphone connected to the headset even if you tap the touch
sensor twice on the side that is set as the Google Assistant feature: “The Google Assistant is not connected”
Note
When you are wearing only one unit of the headset, you will hear the voice guidance from the unit you are wearing.
It takes about 20 minutes when you change the language of voice guidance.
When you initialize the headset to restore the factory settings after you change the language of voice guidance, the language will
also return to the factory setting.
If the voice guidance is not heard after changing the voice guidance language or updating the firmware, turn the headset off and
on again.
Related Topic
Using only one unit of the headset
4-747-585-11(1) Copyright 2019 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM3
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset
USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1)
Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each)
The size M earbuds come attached to the headset.
Triple-comfort earbuds (S/M/L 2 each)
Charging case (1)
4-747-585-11(1) Copyright 2019 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM3
Replacing the earbuds
For the noise canceling function to be fully effective, select the earbuds that fit your ears the best.
Size M long hybrid silicone rubber earbuds come attached to the left and right units of the headset. Select and attach the
earbud that allows you to hear the least ambient sounds to each unit.
Long hybrid silicone rubber earbuds
SS: 1 line
S: 2 lines
M: 3 lines
L: 4 lines
Triple-comfort earbuds
S: orange
M: green
L: light blue
4-747-585-11(1) Copyright 2019 Sony Corporation
Remove the earbuds.
Do not pinch the end of the earbud when removing it.
1
Attach the earbuds.
Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner.
2
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM3
When you have finished using the headset
When you have finished using the headset, be sure to keep the headset in the charging case.
Close the lid of the charging case.
Note
If any water drops are left in the microphone hole of the headset, it may cause corrosion. If you get water on the headset, turn the
microphone hole downward and gently tap it about 5 times towards a dry cloth, etc.
If perspiration or water is left on the charging port, it may impair the ability to charge the unit. Immediately wipe off any
perspiration or water on the charging port after use.
4-747-585-11(1) Copyright 2019 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM3
Location and function of parts
Headset
Charging case
(left) mark and tactile dot
The left unit has a tactile dot.
1.
Touch sensor
Tap to operate the headset.
In the factory setting, in order to prevent the headset from reacting incorrectly, the headset will not work even if you
tap the touch sensor when not wearing the headset.
2.
Left unit3.
Microphone
Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function).
4.
Indicator (blue/red)
Lights up in red while charging.
Lights up in red or blue to indicate the power or communication status of the headset.
In the factory setting, when you wear the headset, the indicator turns off.
5.
Earbuds6.
(right) mark7.
Right unit8.
Built-in antenna
A Bluetooth antenna is built into the headset.
9.
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