Sonim XP5560 BOLT Installation guide
1
FAQ
GUIDE
SONIM XP5560
BOLT 2
English
2
Copyright © 2013 Sonim Technologies, Inc.
SONIM and the Sonim logo are trademarks of Sonim
Technologies, Inc. Other company and product names
may be trademarks or registered trade-marks of the
respective owners with whom they are associated.
Reference Documentation
For more information about any of the features discussed
in this guide, refer to Sonim XP5560 BOLT 2 user
guide available at http://www.sonimtech.com/support/
downloads.php.
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Contents
Push-to-talk - General ———————— 4
Instant Personal Alerts———————— 6
Managing PTT Calls———————— 7
Troubleshooting PTT Issues———————— 11
Sonim XP5560 BOLT 2 - Features———————— 13
Sonim XP5560 BOLT 2 - Support———————— 21
4
Push-to-talk - General
What is Push-to-talk (PTT)?
• Push-to-talk (PTT) is a special feature on a mobile
phone that combines the functionality of a walkie-
talkie or 2-way radio with the normal handset
features. It provides simple communication to a
group of people with just a touch of a button.
• It allows the customer to instantly reach other PTT
contacts by eliminating the dialing and ringing steps
in a regular cellular call. PTT calls can be made to
one person or to a group of people.
• It is also referred to as Push to Talk over Cellular
(PoC ).
How does PTT work?
• PTT is based on half-duplex communication (ability
to speak over the same channel but not at the same
time). It uses Voice over internet protocol (VoIP).
• The person who talks, keeps the PTT button
pressed, while others can only listen. Thereafter
the speaker releases the PTT button, and the next
speaker presses the button and starts talking.
• A PTT call will end automatically after approximately
15 secs if no one presses the PTT button. Otherwise
in a two way call, the call will end when one person
hits the end key.
Is PTT number different from my mobile number?
No, the PTT phone number is the same as your 10 digit
mobile number. But this number should be provisioned
by the operator for PTT to work.
Can I make/receive a PTT call without using the
speaker phone?
Yes, you need to toggle the speaker ON/OFF option
during the PTT call. Go to PTT settings & Turn OFF the
speaker mode. You can also press the center Menu key
to turn the speaker On/Off.
What will be the status of the PTT application if I
activate Flight mode?
You will logout of PTT and the presence status will
change to Ofine state. If you try to access PTT, you will
get a “Data connection is currently unavailable. Please
try again later” message.
How many entries are displayed in the Call history
screen?
A maximum of 100 entries are displayed in the call history
screen.
Is PTT secure?
Yes, PTT is secure because only a known device can
access the network and all data is completely encrypted
over a secure HSPA channel.
Can I access my other phone features like regular
voice calls, browser, messaging etc. While in active
PTT Session?
Yes You can make regular voice calls, access browser,
messaging while in the active PTT session by pushing
the PTT call to Background from the Options > Go back
from the PTT call session screen.
What are PTT contacts?
PTT contacts are different from your phone address
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Push-to-talk - General
book. However, you can also add phone number
from your main phone book as long as that person is
subscribed to the PTT service.
How many PTT contacts can I have in my PTT
Contact list?
• A PTT subscriber can have both public and
corporate contacts.
• Public contacts are created on the phone. You
can add up to 300 contacts and 30 groups each
containing 30 members.
• Corporate administrator for the company stores
the corporate contacts to the phone. Corporate
administrator can add up to 1000 contacts and
100 corporate groups each containing up to 100
members per group.
The maximum number of supported contacts
depends on the software conguration.
What is a favourite contact or group?
The Favourite Contacts or Groups tab contains the list
of PTT contacts or groups added as favourites for easy
access.
Can I delete all PTT contacts at a time?
No, you have to delete contacts individually.
Can we turn off the chirp notication sound, when we
release the PTT button?
Yes, you can control the PTT tones from the PTT settings,
by manually changing the volume of the tones from 0-6
levels for both PTT alert tones and PTT in call tones.
Go to PTT > Options > Settings > PTT Tones > PTT
Alert tones or PTT in call tones > Set the volume
accordingly.
How does Auto-start function work?
When Auto-start feature is enabled, the user will be
automatically logged in to PTT when the phone is
switched ON
If auto-start is disabled, the user has to manually login to
PTT when the phone is switched ON.
By default, Auto-start is enabled.
6
What is an Instant Personal Alert?
The instant personal alert (IPA) feature allows a user to
send an alert to an individual PTT contact, and request
them to call the sender.
• You can send an IPA only to PTT contacts in
Available or Do Not Disturb state.
• An IPA can be initiated only to a single contact and
cannot be sent to a group.
• You cannot send an IPA if you are in Do Not Disturb
state. This is because the receiver will not be able to
call you back.
How do I send an Instant Personal Alert?
Highlight a contact either in the PTT call history screen or
from the PTT Contacts screen or in the favourite contacts
screen and press the Alert soft key to send IPA.
How do I respond to an Instant Personal Alert?
When you receive an Instant Personal Alert, press and
hold the PTT button to place a PTT call. Press the Green
key (Call button) to initiate a GSM call to that number.
Press the Dismiss key to discard the alert.
How can we respond to an incoming instant personal
alert, when the keypad is locked?
You can’t reply or call back to the incoming instant
personal alert, when the keypad is locked. But you can
reject by pressing Dismiss key or End key.
Instant Personal Alerts
7
Managing PTT Calls
How do I activate PTT in my XP5560 BOLT 2?
PTT service must be initialized on your phone, before
making PTT calls.
When you switch ON the phone , for the rst time, you
can activate your PTT service by either :
1. Select Menu > Push-to-talk.
OR
Simply press the Push-to-talk button on the left
side of your phone.
2. Once registered, “Login successful” message is
displayed. A Green Icon is displayed at the top left
corner of the home screen and the PTT service is
enabled. The PTT service will retrieve PTT contacts
and groups if they exist for your company or
corporation.
How do I disable the PTT button?
To disable PTT launch from left side button, select Menu
> Settings > Dedicated key > PTT Button > select Off.
How to make a PTT call?
To dial a PTT call,
1. Select the contact/group from PTT contacts/
PTT groups, or from the call history or from the
Favourite contacts/Favourite groups.
2. Press and hold the PTT button.
3. Continue to hold the PTT button to speak.
4. Release the PTT button when you nish speaking.
5. To end the call, press End Call (RSK) key or End
key.
What is one-to-one PTT call?
This is a simple PTT session where just one caller and
one recipient are involved in the conversation.
What is a Quick Group Call?
You can quickly make a single call to many contacts in
the PTT Contacts list. You can initiate a quick group call
to maximum of 10 contacts.
If there are DND and ofine users among the
selected contacts, only the available contacts
will receive the call.
How do I block PTT calls to my phone?
If you wish to completely block incoming PTT calls,
change your presence status to Do Not Disturb.
Can I receive and intiate a cellular call while in active
PTT call?
You can initiate and receive a cellular call while in an
active PTT call.
you can return to the PTT call only if it is still
active.
Will I receive PTT call while in active cellular call?
You will not receive PTT calls, while in active cellular call.
Once the cellular call ends, a PTT Missed call alert will be
displayed to notify the user.
How long can I talk over PTT call?
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Managing PTT Calls
During a PTT call, you can speak continuously for a
maximum of 3 minutes. You have to release the PTT
button and press again to continue speaking. The call
can last for maximum 1 hour.
The maximum talk duration for speaking
continuously and the maximum duration for a
single PTT session are server congured.
Why does a PTT call get disconnected automatically?
When the PTT call is established and none of the users
speaks until oor idle time expires, the call will get
disconnected automatically. Floor idle time is server
congured.
How to speak when connected to a Wired Headset?
When connected to a wired headset, you should use
the PTT button on the phone and the microphone of the
wired headset to speak.
If a PTT wired headset is used, then the PTT oor can be
taken and released using the button in the wired headset.
How can I adjust the tone volume while on a PTT/
voice call?
While on a PTT call but you are not speaking, press the
side volume button to adjust the volume accordingly.
You can also adjust the volume by selecting Options >
Settings > Volume while in PTT idle state.
Can we set customized alerts for missed PTT calls?
Sonim XP5560 BOLT 2 does not support customized
alerts for missed PTT calls. You can use only the default
tones.
Can we send group PTT alerts?
Sonim XP5560 BOLT 2 does not support group PTT
alerts.
How do we get the continuous alert for missed PTT
calls?
To get alerts for missed PTT calls, you can set the PTT
call alerts:
1. Login to PTT.
2. Select Options > Settings > Alert repeat. Select
one of the following options.
• Repeat once - once it rings
• Repeat – rings every 20secs once for next 10
mins
• Continuous - every 20 secs once it rings &
continues to ring until its rejected or dismissed.
How can we notify a person about missed calls when
they are on a GSM call?
The missed call symbol ( ) will be displayed next to the
PTT icon ( ), when there is a missed call during a GSM
call.
Can we use the PTT button to initiate a PTT call, when
the keypad is locked?
The phone keypad lock must be unlocked to initiate a
PTT call using the PTT button.
Can I make regular voice calls to PTT contacts?
9
Managing PTT Calls
Yes, you can make regular voice calls to PTT contacts
from Phonebook or PTT contact list
Can I make regular voice calls to received IPA’s?
Yes, you can dial regular voice calls to received IPA’s.
Can I view PTT contacts/Groups in native
phonebook?
Yes, PTT contacts/ Groups are integrated with native
phone book contacts as individual tabs.
Are PTT events part of native call history?
Yes all PTT events like calls/ IPA’s are integrated along
with native call history.
Can I delete PTT contacts from native phonebook?
No, you cannot delete PTT contacts and Groups from
native phonebook.
Can I add PTT contacts and groups from native
phonebook?
No, there is no option to add/delete PTT contacts and
Groups from native phonebook.
Can I receive a PTT call in Background?
Yes, you can receive PTT call in Background. To set
the option, go to PTT settings > Receive PTT call in
background > Enable.
Can I set any key as a PTT button?
No, you can use only keys that are the dedicated for PTT
operations.
Can I set my default tab in PTT?
Yes, by default the PTT tab is mapped to PTT home/
history screen. To change the default PTT tab goto PTT
settings > Set default tab for PTT and select one of the
the following options
• Home
• contacts
• groups
• favourites
Can I play media le or FM radio during PTT call?
No, you will be prompted with the restricted message
while in PTT call if you try to play a media le or FM radio.
Can I send message to PTT contacts?
Yes, you can send the sms to PTT contacts from the
native phone book/ message editor
Can I disable PTT Missed call / IPA notications?
Yes, you can enable/disable PTT Missed call/ IPA
notications from the PTT settings > notication
control.
Can I receive a PTT call during operation with other
phone applications?
Yes, you can receive all PTT calls and notications while
user is busy in other phone applications.
Can I take oor using Bluetooth headset?
Yes, if you are using PTT Bluetooth headset, then you
10
Managing PTT Calls
can take a oor using PTT button in Bluetooth headset.
Can I set different tone other than default one to PTT
call?
No, you cannot change the tone.
Can I turn off the Bluetooth as a audio source?
Yes to turn off the Bluetooth as a audio source from the
PTT settings > Use BT for audio > enable/disable.
By default the Bluetooth audio source is enabled.
Can I view the Presence status of the PTT contact
from the Native phone book ?
Yes, you can view the presence status of all the PTT
contacts from native phone book which are part of PTT
contact list.
Can I make a PTT call from the native phonebook to
PTT contacts if the PTT application is logged out?
No, you cannot make PTT calls while in logged out state.
Is it possible to divert/ignore GSM calls during a
important PTT call?
Yes, to set the priority for the PTT call goto PTT settings
> Reject voice call while PTT call is in progress >
enable/ disable.
By default the option is disabled.
Can I get another PTT call while in PTT call?
No, you cannot receive PTT call on top on another PTT
call.
Can I start listening to a muted PTT call (Mute
incoming call- Silent/Vibrate prole)?
Yes, you can listen to muted PTT call only by increasing
the side volume keys.
Can I hear the incoming tone of a PTT call if my phone
prole is set to Silent/Vibrate?
No, if native prole is set to Silent/Vibrate then you
cannot hear incoming tone/audio of a PTT call. By default
the mute functionality is enabled.
How do I hear incoming PTT call and alert notication
tone even if my native prole is set to Silent/Vibrate?
To hear the incoming PTT call and alert notications even
when the phone prole is set to SIlent/Vibrate, select PTT
settings > Mute incoming call > Use App Volume.
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