SMART MX Series Product manual

Cover

SMARTBoard®

MX |MX Pro

series interactive displays

Installation and maintenance guide

SBID-MX255-V3 / V3N |SBID-MX265-V3 / V3N |SBID-MX275-V3 / V3N |SBID-MX286-V3 / V3N

SBID-MX255-V3-PW / V3N-PW |SBID-MX265-V3-PW / V3N-PW |SBID-MX275-V3-PW / V3N-PW |SBID-MX286-V3-PW / V3N-PW

SBID-MX055-V3 / V3N |SBID-MX065-V3 / V3N |SBID-MX075-V3 / V3N |SBID-MX086-V3 / V3N

SBID-MX055-V3-PW / V3N-PW |SBID-MX065-V3-PW / V3N-PW |SBID-MX075-V3-PW / V3N-PW |SBID-MX086-V3-PW / V3N-PW

SBID-MX255-V2-C |SBID-MX265-V2-C |SBID-MX275-V2-C |SBID-MX286-V2-C

SBID-MX255-V2-CPW |SBID-MX265-V2-CPW |SBID-MX275-V2-CPW |SBID-MX286-V2-CPW

SBID-MX255-V2 |SBID-MX265-V2 |SBID-MX275-V2 |SBID-MX286-V2

SBID-MX255-V2-PW |SBID MX265-V2-PW |SBID-MX275-V2-PW |SBID-MX286-V2-PW

IDX55-3 |IDX65-3 |IDX75-3 |IDX86-3 |IDX55-2 |IDX65-2 |IDX75-2 |IDX86-2

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Learn more

This guide and other resources for SMARTBoardMX and MX Pro series interactive

displays are available in the Support section of the SMARTwebsite

(smarttech.com/support). Scan this QRcode to view these resources on your

mobile device.

ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and

businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for

consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the

label is independently certified to deliver the quality, performance, and savings that users have come to expect.

As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond

the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption.

Please consider the environment when you choose non-ENERGY STAR settings.

Trademark notice

SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. All

third-party product and company names may be trademarks of their respective owners.

any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does

not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

February 11, 2022

smarttech.com/kb/171555 3

Important information

Important

There are critical software updates for the display that you need to install to ensure the display is fully

functional and provides the best experience. Connect the display to a wired or wireless network with

Internet access to automatically download and apply these updates as well as future updates.

Warning

lFailure to follow the installation instructions included with the display could result in injury and

product damage which may not be covered by the warranty.

lDo not open or disassemble the display. You risk electrical shock from the high voltage inside the

casing. Opening the casing also voids the warranty.

lDo not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

lIf the display requires replacement parts, make sure the service technician uses replacement

parts specified by SMARTTechnologies or parts with the same characteristics as the original.

lEnsure that any cables that cross the floor to the display are properly bundled and marked to

avoid a trip hazard.

lDo not insert objects inside the cabinet ventilation holes, because they could touch dangerous

voltage points and cause electric shock, fire or product damage which may not be covered by

the warranty.

lDo not place heavy objects on the power cable. Damage to the cable could cause shock, fire or

product damage which may not be covered by the warranty.

lUseonly extension cords and outlets that can fully accommodate the display’s polarized plug.

lUse the power cable provided with the display. If a power cable is not supplied, contact your

supplier. Use only power cables that match the AC voltage of the power outlet and that comply

with your country’s safety standards.

lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments

with care when disposing of them.

Important information

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lDo not move or mount the display by connecting rope or wire to its handles. The display is heavy,

and failure of the rope, wire or handle could lead to injury.

lUse only VESA®-approved mounts if using a mount other than the one supplied with the display..

lDisconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

oThe power cable or plug is damaged

oLiquid is spilled into the display

oObjects fall into the display

oThe display is dropped

oStructural damage, such as cracking, occurs

oThe display behaves unexpectedly when you follow operating instructions

lBefore inserting or removing an OPS from the display, turn off the display using the switch at the

back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.

Caution

lTurn off the display before cleaning its screen. Otherwise, you may scramble the desktop icons or

inadvertently activate applications when you wipe the screen.

lAvoid setting up and using the display in an area with excessive levels of dust, humidity, and

smoke.

lMake sure an electrical socket is near the display and remains easily accessible during use.

lThe display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European countries.

This system (IT-type) is widely used isolated from earth, in some installations in France, with

impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at

230V line-to-line.

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the display.

lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To

reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure

requirements of IEC 62368-1.

Important information

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lYou must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must be

compliant with IEC 62368-1. The source computer must be CE marked and carry safety

certification marks for Canada and USA. This is for operating safety and to avoid damage to the

display.

Important information

smarttech.com/kb/171555 6

Important

Important information

smarttech.com/kb/171555 7

lThe following are the normal operating power requirements for the display, including speakers:

Model Power requirements

SBID-MX255-V3 / SBID-MX255-V3-

PW / SBID-MX055-V3 / SBID-

MX055-V3-PW / SBID-MX255-V3N /

SBID-MX255-V3N-PW / SBID-

MX055-V3N / SBID-MX055-V3N-PW

100V to 240V AC, 50 Hz to 60 Hz, 90 W

SBID-MX265-V3 / SBID-MX265-V3-

PW / SBID-MX065-V3 / SBID-

MX065-V3-/ SBID-MX265-V3N /

SBID-MX265-V3N-PW / SBID-

MX065-V3N / SBID-MX065-V3N-PW

100V to 240V AC, 50 Hz to 60 Hz, 120 W

SBID-MX275-V3 / SBID-MX275-V3-

PW / SBID-MX075-V3 / SBID-

MX075-V3-PW / SBID-MX275-V3N /

SBID-MX275-V3N-PW / SBID-

MX075-V3N / SBID-MX075-V3N-PW

100V to 240V AC, 50 Hz to 60 Hz, 150 W

SBID-MX286-V3 / SBID-MX286-V3-

PW / SBID-MX086-V3 / SBID-

MX086-V3-PW / SBID-MX286-V3N /

SBID-MX286-V3N-PW / SBID-

MX086-V3N / SBID-MX086-V3N-PW

100V to 240V AC, 50 Hz to 60 Hz, 150 W

SBID-MX255-V2-C / SBID-MX255-

100V to 240V AC, 50 Hz to 60 Hz, 98 W

SBID-MX265-V2-C 100V to 240V AC, 50 Hz to 60 Hz, 119 W

SBID-MX265-V2 100V to 240V AC, 50 Hz to 60 Hz, 103 W

SBID-MX275-V2-C / SBID-MX275-V2 100V to 240V AC, 50 Hz to 60 Hz, 151 W

SBID-MX286-V2-C / SBID-MX286-

100V to 240V AC, 50 Hz to 60 Hz, 167 W

SBID-MX365 100V to 240V AC, 50 Hz to 60 Hz, 115 W max

SBID-MX375 100V to 240V AC, 50 Hz to 60 Hz, 253 W max

SBID-MX386 100V to 240V AC, 50 Hz to 60 Hz, 265 W max

SBID-MX265 100V to 240V AC, 50 Hz to 60 Hz, 106 W max

SBID-MX275 100V to 240V AC, 50 Hz to 60 Hz, 244 W max

SBID-MX286 100V to 240V AC, 50 Hz to 60 Hz, 256 W max

Important information

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lFor additional requirements and other information, refer to the display’s specifications (see

information

on page19).

smarttech.com/kb/171555 9

Contents

Important information 3

Chapter 1 Welcome 12

About this guide 12

About the display 13

Identifying your specific model 17

Accessories 17

More information 19

Chapter 2 Installing the display 20

Moving the display to the installation site 20

Installing the display on a wall 22

Installing the display on a stand 28

Installing the iQ appliance and Intel Compute Card 28

Connecting to a network 29

Connecting power and turning on the display for the first time 31

About energy saving modes 33

Chapter 3 Connecting computers and other devices 34

Installing SMART software 35

Connecting room computers and guest laptops 36

Connecting a SMART OPS PC module 42

Connecting other devices 43

Connector diagrams 47

Chapter 4 Maintaining the display 54

Turning off, turning on, and resetting the display 54

Cleaning and maintaining hardware 56

Configuring the network for SMARTBoard MX’s firmware update 59

Updating the display’s firmware 60

Updating iQ system software 61

Orienting your SMARTBoard MX series display 61

Chapter 5 Troubleshooting 63

The display isn’t turning on 63

The screen is blank or there’s a problem with the image on the screen 64

There’s no sound or there’s a problem with the sound 67

Touch isn’t working as expected 68

The pens and erasers aren’t working as expected 69

Contents

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iQ apps aren’t working as expected 69

SMART software on connected computers isn’t working as expected 70

The SMART OPS PC module isn’t working as expected 70

The Intel Compute Card isn’t working as expected 70

Contacting your reseller for additional support 70

Appendix A Adjusting iQ settings 72

Network settings 72

Personalization 73

Application settings 74

System settings 77

Appendix B Adjusting display settings 88

Exiting the display’s settings 88

Network 88

Screen lock 89

Advanced 90

Update 92

Recovery 92

About 92

Appendix C Managing SMARTBoard MX (V3, V2, and V2-C) series displays using RS-232 94

Configuring the serial interface settings 95

Commands and responses 97

Power state commands 99

Input commands 101

Brightness commands 101

Freeze commands 101

Screen shade commands 102

Volume commands 102

Mute commands 102

Firmware version commands 102

Model number commands 103

Serial number commands 103

Part number commands 103

Asynchronous messages 103

Resolving issues with managing the display using RS-232 105

Appendix D Managing SMARTBoard MX series displays using RS-232 106

Configuring the serial interface settings 107

Communication structure 107

Power states 110

Commands 111

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