SMART MX Series User manual

Cover

SMARTBoard®

MX |MX Pro

series interactive displays

User guide

SBID-MX255-V3 / V3N |SBID-MX265-V3 / V3N |SBID-MX275-V3 / V3N |SBID-MX286-V3 / V3N

SBID-MX255-V3-PW / V3N-PW |SBID-MX265-V3-PW / V3N-PW |SBID-MX275-V3-PW / V3N-PW |SBID-MX286-V3-PW / V3N-PW

SBID-MX055-V3 / V3N |SBID-MX065-V3 / V3N |SBID-MX075-V3 / V3N |SBID-MX086-V3 / V3N

SBID-MX055-V3-PW / V3N-PW |SBID-MX065-V3-PW / V3N-PW |SBID-MX075-V3-PW / V3N-PW |SBID-MX086-V3-PW / V3N-PW

SBID-MX255-V2-C |SBID-MX265-V2-C |SBID-MX275-V2-C |SBID-MX286-V2-C

SBID-MX255-V2-CPW |SBID-MX265-V2-CPW |SBID-MX275-V2-CPW |SBID-MX286-V2-CPW

SBID-MX255-V2 |SBID-MX265-V2 |SBID-MX275-V2 |SBID-MX286-V2

SBID-MX255-V2-PW |SBID MX265-V2-PW |SBID-MX275-V2-PW |SBID-MX286-V2-PW

IDX55-3 |IDX65-3 |IDX75-3 |IDX86-3 |IDX55-2 |IDX65-2 |IDX75-2 |IDX86-2

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Learn more

This guide and other resources for SMARTBoardMX and MX Pro series interactive

displays are available in the Support section of the SMARTwebsite

(smarttech.com/support). Scan this QRcode to view these resources on your

mobile device.

ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and

businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for

consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the

label is independently certified to deliver the quality, performance, and savings that users have come to expect.

As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond

the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption.

Please consider the environment when you choose non-ENERGY STAR settings.

Trademark notice

SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. All

third-party product and company names may be trademarks of their respective owners.

any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does

not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

February 25, 2022

smarttech.com/kb/171554 3

Important information

Note

Refer to the

SMARTBoard MX and MX Pro series interactive displays installation and maintenance

guide

(smarttech.com/kb/171555) for important information about installing and maintaining the

display.

Warning

lDo not open or disassemble the display. You risk electrical shock from the high voltage inside the

casing. Opening the casing also voids the warranty.

lDo not stand (or allow children to stand) on a chair to touch the surface of the display.

lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

lDo not insert objects inside the cabinet ventilation holes, because they could touch dangerous

voltage points and cause electric shock, fire or product damage which may not be covered by

the warranty.

lDo not place heavy objects on the power cable. Damage to the cable could cause shock, fire or

product damage which may not be covered by the warranty.

lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments

with care when disposing of them.

lDisconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

oThe power cable or plug is damaged

oLiquid is spilled into the display

oObjects fall into the display

oThe display is dropped

oStructural damage, such as cracking, occurs

oThe display behaves unexpectedly when you follow operating instructions

lBefore inserting or removing an OPS from the display, turn off the display using the switch at the

back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.

smarttech.com/kb/171554 iv

Contents

Important information 3

Chapter 1 Welcome 6

About this guide 6

About the display 6

Identifying your specific model 11

Accessories 11

More information 13

Chapter 2 Using basic features 14

Waking up the display and putting it back to sleep 14

Using the Home button 15

Using the front control panel 15

Using the remote control 16

Using touch 19

Writing, drawing, and erasing 21

Adjusting the volume 22

Freezing or hiding the screen 23

Chapter 3 Using the iQ apps 24

Using the Apps Library 24

Using the Files Library 25

Using SMARTWhiteboard 25

Using Browser 25

Using Screen Share 25

Using SMARTMirror 26

Using Input 26

Using screenshots 26

Installing third-party apps 26

Cleaning up the display 27

Using kapp Whiteboard 27

Chapter 4 Connecting computers and other devices 28

Installing and using SMART software 28

Connecting room computers and guest laptops 31

Connecting a SMART OPS PC module 37

Connecting USB drives, peripherals, and other devices 38

Contents

smarttech.com/kb/171554 v

Chapter 5 Troubleshooting 40

The display isn’t turning on 40

The screen is blank or there’s a problem with the image on the screen 41

There’s no sound or there’s a problem with the sound 43

Touch isn’t working as expected 44

The pens and erasers aren’t working as expected 45

iQ apps aren’t working as expected 45

SMART software on connected computers isn’t working as expected 46

The SMART OPS PC module isn’t working as expected 46

The Intel Compute Card isn’t working as expected 46

Contacting your reseller for additional support 46

Certification and compliance 48

smarttech.com/kb/171554 6

Chapter 1 Welcome

About this guide 6

About the display 6

Touch 7

Writing, drawing, and erasing 7

iQ experience 8

Display 8

Audio 8

Network connectivity 8

Room computers and guest laptops 9

Accessory slot 9

Front control panel 9

Front connector panel 10

Ambient light sensor 10

Power status light 10

Remote control and IR sensor 10

Identifying your specific model 11

Accessories 11

SMART OPS PC module 12

Stands 12

USB extenders 12

More information 13

This chapter introduces the SMARTBoard®MX and MX Pro series interactive displays.

About this guide

This guide explains how to use a SMARTBoard MX or MX Pro series interactive display.

This guide is intended for individuals who use displays in their organizations. Other documentation and

resources are available for those who install and maintain displays (see

More information

on page13).

About the display

The SMART Board®MX or MX Pro interactive display with iQ is the hub of your classroom.

Chapter 1 Welcome

smarttech.com/kb/171554 7

The display includes an extensive set of features and components:

Touch

You can do everything on the display that you can do at your computer—open and close applications,

meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,

and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating, and zooming

in and out.

For more information, see

Using touch

on page19.

Writing, drawing, and erasing

The display comes with two pens, which you can use to write or draw on the screen.

Use your fist or palm to erase digital ink on the screen.

With Object Awareness™, the display responds automatically to the tool or object you’re using, whether

it’s a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies allow two people

to write independently and simultaneously.

For more information, see

Writing, drawing, and erasing

on page21.

Chapter 1 Welcome

smarttech.com/kb/171554 8

iQ experience

The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard,

wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires,

cables, or manual software and firmware updates.

From the iQ experience Home screen, you can open the iQ apps, switch inputs, and adjust settings.

For more information about the Home screen, see

Using the Home button

on page15.

For more information about the iQ apps, see

Chapter 3 Using the iQ apps

on page24.

Display

The 4K ultra-high-definition LCD display provides optimal image clarity and wide viewing angles.

The size of the display varies by model:

Models Size (diagonal)

SBID-MX255-V3 / SBID-MX255-V3N / SBID-MX255-V2-C / SBID-MX255-V2-CPW

/ SBID-MX255-V2 / SBID-MX255-V2-PW

55"

SBID-MX265-V3 / SBID-MX265-V3N / SBID-MX265-V2-C / SBID-MX265-V2-CPW

/ SBID-MX265-V2 / SBID-MX265-V2-PW / SBID-MX365 / SBID-MX265

65"

SBID-MX275-V3 / SBID-MX275-V3N / SBID-MX275-V2-C / SBID-MX275-V2-CPW

/ SBID-MX275-V2 / SBID-MX275-V2-PW / SBID-MX375 / SBID-MX275

75"

SBID-MX286-V3 / SBID-MX286-V3N / SBID-MX286-V2-C / SBID-MX286-V2-

CPW / SBID-MX286-V2 / SBID-MX286-V2-PW / SBID-MX386 / SBID-MX286

86"

Audio

The display includes two integrated speakers, which are designed to provide sound at the front of a

room.

Network connectivity

The display requires a network connection for downloading software and firmware updates, and a

number of the iQ apps require a network connection as well.

You can connect to a network using Wi-Fi or the RJ45 LAN jack on the display:

lWi-Fi supports both 2.4 and 5 GHz bands.

lThe two RJ45 jacks allow you to connect the display and an external device, such as a computer, to

a Ethernet network.

Chapter 1 Welcome

smarttech.com/kb/171554 9

Room computers and guest laptops

You can connect room computers and guest laptops and use the display to view and interact with them.

The display comes with SMART software that you can install on connected computers to take full

advantage of the display’s features while using the connected computers.

For more information, see

Chapter 4 Connecting computers and other devices

on page28.

Accessory slot

The iQ appliance is inserted in the accessory slot on the back of the following models:

lSBID-MX365

lSBID-MX375

lSBID-MX386

lSBID-MX265

lSBID-MX275

lSBID-MX286

Note

With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card

in the appliance to provide a complete Windows 10 solution at your fingertips, without the need for an

external PC or cables.

For other models, you can install an OPS-compatible device, such as a SMART OPS PC module, in the

accessory slot. SMARTOPS PC modules provide a complete Windows®10 Pro installation.

For more information on SMART OPS PC modules, see

SMART OPS PC module

on page12.

Caution

The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To

reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure

requirements of IEC 62368-1.

Front control panel

The front control panel contains buttons for turning the display on and off, controlling the volume,

freezing and unfreezing the screen, and showing and hiding a screen shade.

Chapter 1 Welcome

smarttech.com/kb/171554 10

For more information about the front control panel, see

Using the front control panel

on page15.

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input

source.

For more information about the convenience panel, see

Connecting room computers and guest laptops

on page31.

Ambient light sensor

The ambient light sensor is located in the bottom-right corner of the display’s frame.

The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness

accordingly.

Power status light

The power status is located in the bottom-right corner of the display’s frame.

The power status light indicates the display’s status.

Power status light Display status

Red Standby mode

Green Normal operating mode

Remote control and IR sensor

You can use the remote control to turn the display on and off, adjust display settings, and so on.

The IR sensor for the remote control is located in the bottom-right corner of the display’s frame.

For more information about the remote control, see

Using the remote control

on page16.

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