SICK MRS1000 User manual
OPERATING INSTRUCTIONS
MRS1000 People Counter
PeopleCounter
Described product
MRS1000 People Counter (type code: MRS1104A-xxxxxxS01)
Manufacturer
SICK AG
Erwin-Sick-Str. 1
79183 Waldkirch
Germany
Legal information
This work is protected by copyright. Any rights derived from the copyright shall be
reserved for SICK AG. Reproduction of this document or parts of this document is only
permissible within the limits of the legal determination of Copyright Law. Any modifica‐
tion, abridgment or translation of this document is prohibited without the express writ‐
ten permission of SICK AG.
The trademarks stated in this document are the property of their respective owner.
© SICK AG. All rights reserved.
Original document
This document is an original document of SICK AG.
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Subject to change without notice
Contents
1 About this document........................................................................ 5
1.1 Information on the operating instructions.............................................. 5
1.2 Explanation of symbols............................................................................ 5
2 Safety information............................................................................ 6
2.1 Intended use............................................................................................. 6
2.2 Improper use............................................................................................. 6
2.3 Internet protocol (IP) technology.............................................................. 6
2.4 Cybersecurity............................................................................................ 7
2.5 Limitation of liability................................................................................. 7
2.6 Modifications and conversions................................................................ 7
2.7 Requirements for skilled persons and operating personnel.................. 7
2.8 Operational safety and particular hazards.............................................. 8
3 Product description........................................................................... 10
3.1 Scope of delivery....................................................................................... 10
3.2 Status indicators....................................................................................... 10
3.3 Type label.................................................................................................. 10
3.4 Principle of operation............................................................................... 11
3.4.1 Measurement principle........................................................... 11
3.4.2 Person counting application................................................... 12
4 Transport and storage....................................................................... 13
4.1 Transport................................................................................................... 13
4.2 Unpacking.................................................................................................. 13
4.3 Transport inspection................................................................................. 13
4.4 Storage...................................................................................................... 13
5 Mounting............................................................................................. 15
5.1 Mounting instructions............................................................................... 15
5.2 Mounting position..................................................................................... 15
5.3 Mounting the device................................................................................. 16
6 Electrical installation........................................................................ 17
6.1 Wiring instructions.................................................................................... 17
6.2 Prerequisites for safe operation of the device........................................ 18
6.3 Connection diagram................................................................................. 20
6.4 Connection options................................................................................... 22
6.5 Connecting the device electrically........................................................... 23
7 Operation............................................................................................ 24
7.1 Calling up user interface.......................................................................... 24
7.2 Overview.................................................................................................... 24
7.3 User levels................................................................................................. 24
7.4 General settings........................................................................................ 25
CONTENTS
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7.5 TeachIn...................................................................................................... 25
7.6 Counter...................................................................................................... 27
7.7 Room capacity.......................................................................................... 27
7.8 Statistics.................................................................................................... 28
7.9 License information.................................................................................. 28
7.10 Communication via REST API................................................................... 28
8 Maintenance...................................................................................... 30
8.1 Maintenance plan..................................................................................... 30
8.2 Cleaning..................................................................................................... 30
9 Troubleshooting................................................................................. 31
9.1 General faults, warnings, and errors....................................................... 31
9.2 Repairs...................................................................................................... 31
9.3 Returns...................................................................................................... 31
9.4 Disposal..................................................................................................... 32
10 Technical data.................................................................................... 33
10.1 Features.................................................................................................... 33
10.2 Performance............................................................................................. 33
10.3 Interfaces.................................................................................................. 33
10.4 Mechanics/electronics............................................................................. 33
10.5 Ambient data............................................................................................. 35
11 Accessories........................................................................................ 36
12 Annex.................................................................................................. 37
12.1 EU declaration of conformity / Certificates............................................. 37
12.2 Licenses.................................................................................................... 37
CONTENTS
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1 About this document
1.1 Information on the operating instructions
These operating instructions provide important information on how to use devices from
SICK AG.
Prerequisites for safe work are:
•Compliance with all safety notes and handling instructions supplied.
•Compliance with local work safety regulations and general safety regulations for
device applications
The operating instructions are intended to be used by qualified personnel and electrical
specialists.
NOTE
Read these operating instructions carefully to familiarize yourself with the device and its
functions before commencing any work.
The operating instructions are an integral part of the product. Store the instructions in
the immediate vicinity of the device so they remain accessible to staff at all times.
Should the device be passed on to a third party, these operating instructions should be
handed over with it.
These operating instructions do not provide information on operating the machine or
system in which the device is integrated. For information about this, refer to the operat‐
ing instructions of the specific machine.
1.2 Explanation of symbols
Warnings and important information in this document are labeled with symbols. Signal
words introduce the instructions and indicate the extent of the hazard. To avoid acci‐
dents, damage, and personal injury, always comply with the instructions and act care‐
fully.
DANGER
… indicates a situation of imminent danger, which will lead to a fatality or serious
injuries if not prevented.
WARNING
… indicates a potentially dangerous situation, which may lead to a fatality or serious
injuries if not prevented.
CAUTION
… indicates a potentially dangerous situation, which may lead to minor/slight injuries if
not prevented.
NOTICE
… indicates a potentially harmful situation, which may lead to material damage if not
prevented.
NOTE
… highlights useful tips and recommendations as well as information for efficient and
trouble-free operation.
ABOUT THIS DOCUMENT 1
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2 Safety information
2.1 Intended use
The MRS1000 People Counter is a combination of a 3D LiDAR sensor (MRS1000) and
a SensorApp (People Counter) developed for a people counting application.
Measurement data is generated in the form of a point cloud and people can be identi‐
fied by their contours. This process runs anonymously and without recording any per‐
sonal information.
Thanks to the four scan planes of the LiDAR sensor, the direction of movement of each
person is clearly established. On this basis, the person entry and exit area can be deter‐
mined and the maximum permissible number of people in a delineated area can be
monitored.
In order to always be able to keep an eye on the current utilization of the area, the
counting status is provided via the digital outputs of the device.
Thanks to the ability to combine or connect several devices in an existing network (mas‐
ter-slave operation), it is also possible to monitor large areas with multiple access
points, such as shopping centers, airports or trade fair buildings.
SICK AG assumes no liability for losses or damage arising from the use of the product,
either directly or indirectly. This applies in particular to use of the product that does not
conform to its intended purpose and is not described in this documentation.
2.2 Improper use
Any use outside of the stated areas, in particular use outside of the technical specifica‐
tions and the requirements for intended use, will be deemed to be incorrect use.
•The device does not constitute a safety component in accordance with the respec‐
tive applicable safety standards for machines.
•The device must not be used in explosion-hazardous areas, in corrosive environ‐
ments or under extreme environmental conditions.
•Any use of accessories not specifically approved by SICK AG is at your own risk.
WARNING
Danger due to improper use!
Any improper use can result in dangerous situations.
Therefore, observe the following information:
■Product should be used only in accordance with its intended use.
■All information in these operating instructions must be strictly observed.
■Shut down the product immediately in case of damage.
2.3 Internet protocol (IP) technology
NOTE
SICK uses standard IP technology in its products. The emphasis is placed on availability
of products and services.
SICK always assumes the following prerequisites:
•The customer ensures the integrity and confidentiality of the data and rights
affected by its own use of the aforementioned products.
•In all cases, the customer implements the appropriate security measures, such as
network separation, firewalls, virus protection, and patch management.
2 SAFETY INFORMATION
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2.4 Cybersecurity
Protection against cybersecurity threats requires a comprehensive and holistic cyberse‐
curity concept that must be continuously monitored and maintained. Such a concept
consists of organizational, technical, process-related, electronic and physical defense
levels and sets up appropriate measures for the different types of risk. SICK's products
and solutions must be regarded as an integral part of this concept.
Information on Cybersecurity can be found at: www.sick.com/psirt .
2.5 Limitation of liability
Relevant standards and regulations, the latest technological developments, and our
many years of knowledge and experience have all been taken into account when com‐
piling the data and information contained in these operating instructions. The manufac‐
turer accepts no liability for damage caused by:
■Non-adherence to the product documentation (e.g., operating instructions)
■Incorrect use
■Use of untrained staff
■Unauthorized conversions or repair
■Technical modifications
■Use of unauthorized spare parts, consumables, and accessories
With special variants, where optional extras have been ordered, or owing to the latest
technical changes, the actual scope of delivery may vary from the features and illustra‐
tions shown here.
2.6 Modifications and conversions
NOTICE
Modifications and conversions to the device may result in unforeseeable dangers.
Interrupting or modifying the device or SICK software will invalidate any warranty claims
against SICK AG. This applies in particular to opening the housing, even as part of
mounting and electrical installation.
2.7 Requirements for skilled persons and operating personnel
WARNING
Risk of injury due to insufficient training.
Improper handling of the device may result in considerable personal injury and material
damage.
■All work must only ever be carried out by the stipulated persons.
This product documentation refers to the following qualification requirements for the
various activities associated with the device:
SAFETY INFORMATION 2
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■Instructed personnel have been briefed by the operator about the tasks assigned
to them and about potential dangers arising from improper action.
■Skilled personnel have the specialist training, skills, and experience, as well as
knowledge of the relevant regulations, to be able to perform tasks delegated to
them and to detect and avoid any potential dangers independently.
■Electricians have the specialist training, skills, and experience, as well as knowl‐
edge of the relevant standards and provisions, to be able to carry out work on elec‐
trical systems and to detect and avoid any potential dangers independently. The
electrician must comply with the provisions of the locally applicable work safety
regulation.
The following qualifications are required for various activities:
Table 1: Activities and technical requirements
Activities Qualification
Mounting, maintenance ■Basic practical technical training
■Knowledge of the current safety regulations in the workplace
Electrical installation,
device replacement
■Practical electrical training
■Knowledge of current electrical safety regulations
■Knowledge of the operation and control of the devices in their
particular application
Commissioning, configura‐
tion
■Basic knowledge of the computer operating system used
■Basic knowledge of the design and setup of the described con‐
nections and interfaces
■Basic knowledge of data transmission
Operation of the device for
the particular application
■Knowledge of the operation and control of the devices in their
particular application
■Knowledge of the software and hardware environment for the
particular application
2.8 Operational safety and particular hazards
Please observe the safety notes and the warnings listed here and in other chapters of
this product documentation to reduce the possibility of risks to health and avoid dan‐
gerous situations.
CAUTION
Optical radiation: Laser class 1
The accessible radiation does not pose a danger when viewed directly for up to 100
seconds. It may pose a danger to the eyes and skin in the event of incorrect use.
■Do not open the housing. Opening the housing may increase the level of risk.
■Current national regulations regarding laser protection must be observed.
Caution – Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
2 SAFETY INFORMATION
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WARNING
Electrical voltage!
Electrical voltage can cause severe injury or death.
■Work on electrical systems must only be performed by qualified electricians.
■The power supply must be disconnected when attaching and detaching electrical
connections.
■The product must only be connected to a voltage supply as set out in the require‐
ments in the operating instructions.
■National and regional regulations must be complied with.
■Safety requirements relating to work on electrical systems must be complied with.
WARNING
Risk of injury and damage caused by potential equalization currents!
Improper grounding can lead to dangerous equipotential bonding currents, which may
in turn lead to dangerous voltages on metallic surfaces, such as the housing. Electrical
voltage can cause severe injury or death.
■Work on electrical systems must only be performed by qualified electricians.
■Follow the notes in the operating instructions.
■Install the grounding for the product and the system in accordance with national
and regional regulations.
SAFETY INFORMATION 2
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3 Product description
3.1 Scope of delivery
The delivery of the device includes the following components:
Table 2: Scope of delivery
Item Component Comments
1 Device in the version ordered Depending on version
Without connecting cables and brackets
1 Set of protective caps for electri‐
cal connections
Attached to the connections
1 Printed safety notes, multilin‐
gual
Quick guide and general safety notes
3.2 Status indicators
2
1
Figure 1: Status indicators
1LED1
2LED2
LED1 (color) LED2 (color) Description
O (Red) O (Red) Start up, parameterization, firmware
update
Ö (Red) - Ö (Yellow) - Ö (Green)
Alternating for 20 s
Identifying the device
O = illuminated; Ö = flashing
3.3 Type label
The type label gives information for identification of the device.
3 PRODUCT DESCRIPTION
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