Sennheiser HeadSetup Pro User manual

Sennheiser

HeadSetup™Pro

ENDUSER MANUAL

1. Introduction 4

1.1 Product overview 4

1.2 Scope of the document 4

1.3 Intended audience of this document 4

2. System requirement 4

2.1 Hardware requirement 4

2.2 Operating system requirements 4

2.3 Device service 4

3. Installing Sennheiser HeadSetup™ Pro 5

3.1 Installed by IT administrator 5

3.2 Manual installation by the end-user 5

4. Getting started 6

4.1 Home 7

4.2 Details 8

4.3 Updates 8

4.4 Settings 10

4.5 Options 13

4.6 System Tray Options 14

5. Uninstalling Sennheiser HeadSetup™ Pro 15

5.1 Uninstalling using the control panel 15

5.2 Uninstalling using the setup ﬁle 15

Content

1. Introduction

1.1 Product overview

Sennheiser HeadSetup™ Pro is an easy to use desktop application that enables an end-user

to keep Sennheiser UC devices connected to the PC and updated with the latest available

ﬁrmware.

It is a plug and play solution that interfaces with Sennheiser USB audio devices seamlessly

with a range of softphones via the embedded drivers.

Personal settings need to be conﬁgured when running the application for the ﬁrst time.

Thereafter, Sennheiser HeadSetup™ Pro ensures that your headset interfaces with the

softphone seamlessly.

The device ﬁrmware, software and settings available in Sennheiser HeadSetup™ Pro are

deployed by the IT administrator in the company.

1.2 Scope of the document

This document provides installation steps and a description of functionalities available

in the desktop application Sennheiser HeadSetup™ Pro.

1.3 Intended audience of this document

The Sennheiser HeadSetup™ Pro Guide is intended for end-users.

2. System requirement

2.1 Hardware requirement

To run the Sennheiser HeadSetup™ Pro application, your computer must meet the following

minimum requirements:

– Processor: Minimum 1.6 gigahertz (GHz) or faster processor

– RAM: 2 gigabytes (GB) RAM

– Hard disk space: 500 MB

2.2 Operating system requirements

Windows operating systems Win7 and newer are supported.

2.3 Device service

For the IT administrator to be able to deploy updates and perform asset management to the

end-users, the Sennheiser HeadSetup™ Pro application must be running in the background

on an end-user PC.

The end-user with a unique email address must be enrolled to an active directory to have

Sennheiser HeadSetup™ Pro installed.

The Sennheiser HeadSetup™ Pro will run in the background and monitor for any connected

Sennheiser devices.

SENNHEISER HEADSETUP™PRO – END-USER MANUAL

3. Installing Sennheiser

HeadSetup™Pro

3.1 Installed by an IT administrator

The most common way of having Sennheiser HeadSetup™ Pro installed onto an end-user

PC is via remote installation by the company’s IT administrator. If you have Sennheiser

HeadSetup™ Pro remotely installed on your computer, you just need to start up the software

Sennheiser HeadSetup™ Pro (a shortcut to the application will be present on the desktop).

Sennheiser HeadSetup™ Pro will automatically be started when the PC is booted.

Note: If the remote machine already has Sennheiser HeadSetup™installed, please ensure to

uninstall Sennheiser HeadSetup™before deploying the Sennheiser HeadSetup™Pro.

3.2 Manual installation by the end-user

If you are requested by an IT administrator to manually install Sennheiser’s HeadSetup™

Pro, the Sennheiser HeadSetup™ Pro installer and a ﬁle named TenantConﬁguration.dat

will be provided to you. The ﬁles should be placed in same folder.

If you are a freeware user then you get the Sennheiser HeadSetup™ Pro installer from the

Sennheiser website.

Step 1: Right click on the setup icon and select “Run as administrator.”

Step 2: If asked for permission to make changes to your system, accept by clicking “OK.”

Step 3: Select your preferred language for Sennheiser HeadSetup™ Pro.

Step 4: When the Sennheiser HeadSetup™ Pro Welcome window of the installation

wizard appears, click “Next.”

Step 5: A license agreement page will appear. Read it and if acceptable, Click “Accept”

and “Next.”

Step 6: A ready to install page will appear. Click “Install” to start the installation.

Step 7: When the “Installation completed” window appears, remember to select the

create shortcut to create an icon on the desktop. Click “Finish” to close

Step 8: If asked for uninstall Sennheiser HeadSetup™ in order to proceed with the installation

of Sennheiser HeadSetup™ Pro, then please uninstall Sennheiser HeadSetup™ and

try to install Sennheiser HeadSetup™ Pro again.

SENNHEISER HEADSETUP™PRO – END-USER MANUAL

4. Getting started

Sennheiser HeadSetup™ Pro can be started from a shortcut located on your desktop,

or from the start menu. The application will automatically be started when your PC is

booted, and will keep running in the background until closed. It is advised not to close

the application for the IT administrator to be able to administer devices, end-users and

the application itself..

When Sennheiser HeadSetup™ Pro is running, it can be accessed by right-clicking the

application icon located in the notiﬁcation bar.

Double click on the icon to view the application or right click on the Sennheiser icon

and select “Open.”

The following menus are available in Sennheiser HeadSetup™ Pro:

– Home

– Details

– Updates

– Settings

– Options

Clicking either or icons in the top-right corner of the application will hide

the window.

To exit the application, select “Exit” in the menu “Options.”

SENNHEISER HEADSETUP™PRO – END-USER MANUAL

4.1 Home

The home tab in the application will display information of the devices that are connected

to the PC.

If no devices are connected to the USB port, the “Home” window will only display the

Sennheiser HeadSetup™ Pro application information.

If a Sennheiser supported device is connected to the PC via a USB port, the connected device

and its connected Sennheiser devices will be shown and product information will be displayed.”

The multiple device widgets view of connected devices will help you to manage updates

efﬁciently. The number of shown subjects per page is set to a maximum of four devices.

If the number exceeds four, navigation arrows will help you to view additional connected

devices and their respective options.

Each device shown has a “Details” button. This will lead to detailed information about

the device.

If an update to a device is available, an update icon appears in the widget accompanied

with this symbol.

It is possible to set the default headset to be used for communications in the home /

Details page by selecting the checkbox of Default Headset.”

SENNHEISER HEADSETUP™PRO – END-USER MANUAL

4.2 Details

In the menu “Details” a detailed product description for each connnected device

is shown. In case of SDW, DW, SD and D 10 base stations and BTD 800 dongle, i

nformation related to the connected headsets is also shown.

For additional device information, click the URL in the details page, which will access the

latest available device information at www.sennheiser.com/cco

4.3 Updates

In the menu “Updates” all connected devices are listed together with a status about the

installed ﬁrmware and available updates. Sennheiser HeadSetup™ Pro will periodically

perform a check to identify if your IT administrator has released an update for a device.

If so, the update button will next to the relevant device become active.

SENNHEISER HEADSETUP™PRO – END-USER MANUAL

The IT administrator can choose to deploy a “Forced Update” to a device to ensure that

an important update will be performed immediately. A popup box will inform you that

an important update to a device is about to be performed. If a call is active, the user can

choose to postpone the update up to three times.

If the update is accepted, possible active calls will be terminated and the update will

be executed.

Product Installed Version New Version Release Notes Action

DW Pro 2 3.0.456893 3.0.5 Notes

BTD 800 USB ML 1.0.93 1.2 Notes

PRESENCE™ UC 2.8.3548 Up to date Notes

DW Pro 2 1.2.79 Up to date Notes

Home Details Updates Settings Options

Any active call will be disconnected.

Continue the update?

ContinueCancel

Note: The following warning window will appear if you try to update a Bluetooth device

like Sennheiser PRESENCE™ not connected to an USB port using a USB cable.

Product Installed Version File Name Select File

DW Pro 2 3.1.0 Select Firmware....

BTD 800 USB ML 1.2.452 Select Firmware...

PRESENCE™ UC 2.8.3548 2.9.0

DW Pro 2 1.2.79 Select Firmware...

Browse...

Home Details Updates Settings Options

Please connect the device to the USB Port

using a cable and power off the device.

ContinueCancel

The following window appears when you try to update more than one wired headset

connected to the same PC.

Product Installed Version New Version Release Notes Action

DW Pro 2 3.0.456893 3.0.5 Notes

BTD 800 USB ML 1.0.93 1.2 Notes

PRESENCE™ UC 2.8.3548 Up to date Notes

DW Pro 2 1.2.79 Up to date Notes

Home Details Updates Settings Options

Multiple wired devices detected.

Ensure that only one wired device

to be updated is connected.

SENNHEISER HEADSETUP™PRO – END-USER MANUAL

4.4 Settings

In the menu “Options,” it is possible to access settings available in the application.

The Settings tab in the application displays the information about the conﬁguration of

the Sennheiser devices connected to the PC.

If Tenant Admin deploy any conﬁguration to Sennheiser devices, then those conﬁgura-

tions will be applied for the corresponding devices and shown in the Settings tab.

Tenant Admin can choose the preference of the features while deploying conﬁguration

package to the user.

End User can be able to view, edit and save the conﬁguration based on preference

deployed in the package by the Tenant Admin.

– Tenant preference conﬁguration feature is always disabled and user can’t change

those features.

– User preference conﬁguration feature is always enabled and end user can change

those features according to his/her preference and can click on the Save button to

apply those features to the device.

The end-user also has an option to restore the conﬁguration to default settings. This can

be achieved by clicking on the Restore default button.

Sennheiser HeadSetup™ Pro also supports an additional feature under “Settings” tab with

the separate tab called ‘Softphone’. The user can select his default headset/softphone,

ON/OFF pause media, conﬁgure Windows sound, audio settings, etc.

The settings are enabled with no devices connected and loaded with default softphone

tab which provides the way to set the default headset and default softphone.

SENNHEISER HEADSETUP™PRO – END-USER MANUAL

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