Sanuvox Bio-Wall MAX User manual
Troubleshooting guide for the Bio-Wall MAX Screen
Disconnect all power sources before servicing or touching any internal components.
Sanuvox Technologies, Montréal
www.sanuvox.com
April 2017
WARNING
Table&of&content&
Internal parts of the screen .................................................................................. Erreur ! Signet non défini.
Troubleshooting ................................................................................................... Erreur ! Signet non défini.
step by step .......................................................................................................... Erreur ! Signet non défini.
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Internal&parts&of&the&screen&
If necessary, open the cover and identify all the components.
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Memory
card
Flat cable and connector
Troubleshooting&&
Problems
Possible causes:
Try the following:
Screen is black
• Power to the screen is limited
• No power supplied to the screen
• Verify that power supply is
5VDC/1.5A
• Verify that the power cord is not
damaged or cut.
• Test the outlet to make sure there
is power by using another
electrical appliance.
Screen displays Drive not mounted
• The memory card is missing or
defective.
• Remove the screen cover and
make sure that the memory card is
correctly positioned and
connected.
Screen displays Check the
communication cable or No data
transfer detected
• Ethernet cable is disconnected
• There is no power to the Biowall
• Ethernet cable is too long
• Ethernet cable is damaged
• Wrong type of Ethernet cable is
used
• Too much interference near the
Ethernet cable
• Disconnect power to the screen,
wait 5 seconds before
reconnecting.
• Verify that the Biowall is
connected and operating.
• Ethernet cable is not damaged and
is less than 100 feet
• Make sure you have the correct
type of Ethernet cable
• Verify that Ethernet cable is not
too close to an electric motor,
microwave, router, etc that may
cause interference
Screen not responding to touch
• Ethernet cable is disconnected
• Screen is defective
• Disconnect power to the screen,
wait 5 seconds before
reconnecting
• Contact Sanuvox
Screen displays a red X on black
background
• An error happened during the
memory card start up
• Disconnect power to the screen,
wait 5 seconds before
reconnecting
Screen displays LMPH as lamp type
• Wrong lamp type was
programmed
• Contact Sanuvox for instructions
The following icon appears for all lamps
• Access door is open
• No signal is received on the PLC
board
• Fans are not working in ballast box
• Make sure the access door is
closed tightly or that a cable is
hooked up on the SW
• Make sure that 24VDC is present
on the PLC or that the switch is on
BP mode
• Make sure the fans are hooked up
and that they can turn without any
restrictions
The following icon appears on one or
more lamps
• Lamp or ballast failure
• Change a working lamp with the
defective lamp to confirm a lamp
out or ballast out
The following icon appears
• Lamp has been on for more than 2
years
• Replace lamp and the press on icon
to select the lamp than
press on to reset the
counter
The following icon appears
• Both have are not working
• Both fans are not wired properly
• Make sure both fans can turn
without restrictions
• Both fans are defective
• Make sure the fans are wired
correctly
• Contact Sanuvox to order new fans
Non
Oui
Oui
Début
Est-ce que L’écran
affiche quelque chose ?
Est-ce que l’écran
affiche “Drive not
mounted”
Est-ce qu’une
alimentation 5 VDC
1.5A est correctement
branché ?
Non
Vérifier qu’une
alimentation adéquate
est présente
Appeler Sanuvox
Appelez Sanuvox
Oui
Est-ce que l’écran affiche “Check the
communication cable” ou “No data
transfert detected” ?
Non
Débrancher l’alimentation
de l’écran. Attendre 5
secondes avant de le
rebrancher
Est-ce que l’écran affiche “Check
the communication cable” ou “No
data transfert detected” ?
Est-ce qu’un cable ethernet
non-croisé (RJ45) est utilisé
entre l’écran et le Biowall ?
Est-ce que le cable est en bon
état et mesure moins de 30
mètres ?
Oui
Appeler Sanuvox
Oui
Non
Est-ce que l’écran tactile
répond au touché ?
Débrancher l’alimentation
de l’écran. Attendre 5
secondes avant de le
rebrancher
Est-ce que l’écran tactile
répond au touché ?
Appeler Sanuvox
Non
Est-ce que l’écran affiche une
croix rouge sur un fond noir ?
Oui
Non
Oui
Est-ce que l’écran affiche
“LMPH” pour identifier un type
de lampe ?
Non
Oui
Utiliser un cable ethernet
non-croisé (RJ45)
mesurant au maximum 30
mètres
Est-ce que le Biowall est
allumé ?
Oui
Allumer le Biowall
Non
Oui
Oui
Non
Fin
Non
Non
Non
&
Step&by&Step&
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