Samsung WW11BB944DGM User manual

Automatic electric

washing machine

User manual

WW11BB944DGM/WW11BB944DGB

DC68-04418E-00

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English

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Contents

Safety information 4

What you need to know about the safety instructions 4

Important safety symbols 4

Important safety precautions 5

Critical installation warnings 6

Installation cautions 8

Critical usage warnings 8

Usage cautions 9

Critical cleaning warnings 12

Installation 13

What’s included 13

Installation requirements 15

Step-by-step installation 17

Before you start 26

Initial setup 26

Laundry guidelines 27

Detergent drawer guidelines 30

Operations 34

Control panel 34

Operating a cycle 36

Cycle overview 37

Options 39

Settings 42

Special features 46

SmartThings 47

Open Source Announcement 48

Maintenance 49

Drum Clean+/Drum Clean 49

Emergency drain 50

Cleaning 51

Defrosting your washing machine 55

Care against an extended time of disuse 55

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Troubleshooting 56

Checkpoints 56

Information codes 59

Specifications 62

Fabric care chart 62

Protecting the environment 63

Specification sheet 64

Packing & unpacking 66

Packing box 66

Shrink packaging (applicable models only) 67

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Safety information

Congratulations on your new Samsung washing machine. This manual contains important information

on the installation, use and care of your appliance. Please take some time to read this manual to take full

advantage of your washing machine’s many benefits and features.

What you need to know about the safety instructions

Please read this manual thoroughly to ensure that you know how to safely and efficiently operate the

extensive features and functions of your new appliance. Please store the manual in a safe location close

to the appliance forfuture reference. Use this appliance only for its intended purpose as described in this

instruction manual.

Warnings and Important Safety Instructions in this manual do not cover all possible conditions and

situations that may occur. It is your responsibility to use common sense, caution and care when installing,

maintaining and operating yourwashing machine.

Because the following operating instructions cover various models, the characteristics of yourwashing

machine may differ slightly from those described in this manual and not all warning signs may be

applicable. If you have any questions or concerns, contact your nearest service centre or find help and

information online at www.samsung.com.

Important safety symbols

What the icons and signs in this usermanual mean:

WARNING

Hazards or unsafe practices that may result in severe personal injury, death and/or property damage.

CAUTION

Hazards or unsafe practices that may result in personal injury and/or property damage.

NOTE

Indicates that a risk of personal injury or material damage exists.

These warning signs are here to prevent injury to yourself and others.

Please follow them explicitly.

Afterreading this manual, store it in a safe place forfuture reference.

Read all instructions before using the appliance.

As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate

this appliance, familiarize yourself with its operation and exercise care when using it.

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Important safety precautions

WARNING

To reduce the risk of fire, electric shock, or injury to persons when using

yourappliance, follow basic precautions, including the following:

1. This appliance is not to be used by persons (including children) with

reduced physical, sensory or mental capabilities, or lack of experience

and knowledge, unless they have been given supervision or

instruction concerning use of the appliance by a person responsible

for their safety.

2. Foruse in Europe: This appliance can be used by children aged from

8 years and above and persons with reduced physical, sensory or

mental capabilities or lack of experience and knowledge if they have

been given supervision or instruction concerning use of the appliance

in a safe way and understand the hazards involved. Children shall not

play with the appliance. Cleaning and user maintenance shall not be

made by children without supervision.

3. Children should be supervised to ensure that they do not play with

the appliance.

4. If the supply cord is damaged, it must be replaced by the

manufacturer, its service agent or similarly qualified persons in order

to avoid a hazard.

5. The new hose-sets supplied with the appliance are to be used and old

hose-sets should not be reused.

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Safety information

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6. For appliances with ventilation openings in the base, a carpet must

not obstruct the openings.

7. Foruse in Europe: Children of less than 3 years should be kept away

unless continuously supervised.

8. CAUTION: In order to avoid a hazard due to inadvertent resetting of

the thermal cut-out, this appliance must not be supplied through an

external switching device, such as a timer, or connected to a circuit

that is regularly switched on and off by the utility.

9. This appliance is intended to be used in household only and it is not

intended to be used such as:

–staff kitchen areas in shops, offices and otherworking

environments;

–farm houses;

–by clients in hotels, motels and other residential type

environments;

–bed and breakfast type environments;

–areas for communal use in blocks of flats or in launderettes.

Critical installation warnings

WARNING

The installation of this appliance must be performed by a qualified technician or service company.

• Failure to do so may result in electric shock, fire, an explosion, problems with the appliance, or injury.

The appliance is heavy, therefore take care when lifting it.

Plug the power cord firmly into a wall socket that meets local electrical specifications. Use the socket for

this appliance only, and do not use an extension cord.

• Sharing a wall socket with other appliances using a power strip or extending the power cord may result

in electric shock or fire.

• Ensure that the power voltage, frequency, and current are the same as those of the product

specifications. Failure to do so may result in electric shock or fire.

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Remove all foreign substances such as dust orwater from the power plug terminals and contact points

using a dry cloth on a regular basis.

• Unplug the power plug and clean it with a dry cloth.

• Failure to do so may result in electric shock or fire.

Plug the power plug into the wall socket so that the cord is running towards the floor.

• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable

may be damaged and this may result in electric shock or fire.

Keep all packaging materials out of the reach of children as these may be dangerous.

• If a child places a bag over its head, it may suffocate.

When the appliance, power plug or power cord is damaged, contact your nearest service centre.

This appliance must be properly grounded.

Do not ground the appliance to a gas pipe, plastic waterpipe, or telephone line.

• This may result in electric shock, fire, an explosion, or problems with the appliance.

• Never plug the power cord into a socket that is not grounded correctly and make sure that it is in

accordance with local and national regulations.

Do not install this appliance near a heater or any inflammable material.

Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or

water (rain drops).

Do not install this appliance in a location exposed to low temperatures.

• Frost may cause the tubes to burst.

Do not install this appliance in a location where gas may leak.

• This may result in electric shock or fire.

Do not use an electric transformer.

• This may result in electric shock or fire.

Do not use a damaged powerplug, damaged power cord, or loose wall socket.

• This may result in electric shock or fire.

Do not pull or excessively bend the power cord.

Do not twist or tie the power cord.

Do not hook the powercord over a metal object, place a heavy object on the power cord, insert the power

cord between objects, or push the power cord into the space behind the appliance.

• This may result in electric shock or fire.

Do not pull the powercord when unplugging the power plug.

• Unplug the power plug by holding the plug.

• Failure to do so may result in electric shock or fire.

This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are

accessible.

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Following the repair by a non-authorized service provider, self-repair or non-professional repair of the

product, Samsung is not liable for any damage to the product, any injury or any other product safety issue

caused by any attempt to repair the product which does not carefully follow these repair and maintenance

instructions. Any damage to the product caused by an attempt to repair the product by any person other

than a Samsung certified service provider will not be covered by the warranty.

Installation cautions

CAUTION

This appliance should be positioned in such a way that the power plug is easily accessible.

• Failure to do so may result in electric shock or fire due to electric leakage.

Install your appliance on a solid, level floor that can support its weight.

• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the appliance.

Critical usage warnings

WARNING

If the appliance is flooded, turn off the water & power supplies immediately and contact your nearest

service centre.

• Do not touch the power plug with wet hands.

• Failure to do so may result in electric shock.

If the appliance generates a strange noise, a burning smell, or smoke, unplug the power cord immediately

and contact your nearest service centre.

• Failure to do so may result in electric shock or fire.

In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the

power plug. Do not touch the appliance or power cord.

• Do not use a ventilating fan.

• A spark may result in an explosion or fire.

Remove the washing machine door lever before disposing the appliance.

• If trapped inside the appliance, children may suffocate to death.

Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washing machine

before using it.

Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other

inflammable or explosive substances.

• This may result in electric shock, fire, or an explosion.

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Do not open the washing machine door by force while it is operating (high-temperature washing/drying/

spinning).

• Water flowing out of the washing machine may result in burns or cause the floor to be slippery. This

may result in injury.

• Opening the door by force may result in damage to the appliance or injury.

Do not touch the power plug with wet hands.

• This may result in electric shock.

Do not turn the appliance off by unplugging the power cord while an operation is in progress.

• Plugging the power cord into the wall socket again may cause a spark and result in electric shock or fire.

Do not let children climb in or onto the appliance.

• This may result in electric shock, burns or injury.

Do not insert your hand or a metal object under the washing machine while it is operating.

• This may result in injury.

Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and pull it straight out

of the outlet.

• Damage to the power cord may cause a short-circuit, fire and/or electric shock.

Do not attempt to repair, disassemble, or modify the appliance yourself.

• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.

• When the appliance needs to be repaired or reinstalled, contact your nearest service centre.

• Failure to do so may result in electric shock, fire, problems with the appliance, or injury.

If the water supply hose comes loose from the water tap and floods the appliance, unplug the power cord.

• Failure to do so may result in electric shock or fire.

Unplug the power cord when the appliance is not being used for long periods of time or during a thunder or

lightning storm.

• Failure to do so may result in electric shock or fire.

If any foreign substance enters into the appliance, unplug the power cord and contact your nearest

Samsung Customer Service.

• This may result in electric shock or fire.

Do not let children (or pets) play in or on yourwashing machine. The washing machine door does not open

easily from the inside and children may be seriously injured if trapped inside.

Usage cautions

CAUTION

When the washing machine is contaminated by a foreign substance such as detergent, dirt, food waste,

etc., unplug the power cord and clean the washing machine using a damp, soft cloth.

• Failure to do so may result in discolouration, deformation, damage, or rust.

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The front glass may be broken by a strong impact. Take care when using the washing machine.

• If the glass is broken, it may result in injury.

Open the water tap slowly after a long period of non-use, water supply failure, orwhen reconnecting the

water supply hose.

• The air pressure in the water supply hose or the water pipe may damage a part of the appliance or result

in a water leak.

If a draining error occurs during an operation, check if there is a draining problem.

• If the washing machine is used when it is flooded because of a draining problem, it may result in electric

shock or fire.

Insert the laundry into the washing machine completely so that the laundry does not get caught in the

door.

• If laundry gets caught in the door, it may result in damage to the laundry or the washing machine, or

result in a water leak.

Turn the watersupply off when the washing machine is not being used.

• Ensure that the screws on the water supply hose connector are properly tightened.

Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste,

thread, hair, etc.).

• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water

leak.

Open the water tap and check if the water supply hose connector is firmly tightened and that there is no

water leak before using the appliance.

• If the screws on the water supply hose connector are loose, it may result in a water leak.

The appliance you have purchased is designed for domestic use only.

Using the appliance for business purposes qualifies as an appliance misuse. In this case, the appliance will

not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to

Samsung formalfunctions or damages resulting from such misuse.

Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes,

chemicals, metal objects, etc.) on the appliance.

• This may result in electric shock, fire, problems with the appliance, or injury.

Do not spray volatile material such as insecticide onto the surface of the appliance.

• As well as being harmful to humans, this may result in electric shock, fire or problems with the

appliance.

Do not place objects that generate electromagnetic fields nearthe washing machine.

• This may result in injury due to a malfunction.

Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.

• This may result in burns or injury.

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