Samsung WF365 Series Manual

WASHING MACHINE

Technical Information

ModelS : WF361*

WF363*

WF365*

WF364*

Code No. : DC68-03207A-03_EN

• Duetopossibilityofpersonalinjuryorpropertydamage,alwayscontactanauthorized

technicianforservicingorrepairofthisunit.

• RefertoServiceManualfordetailedinstallation,operating,testing,troubleshooting,and

disassemblyinstructions.

AllsafetyinformationmustbefollowedasprovidedinServiceManual.

CAUTION

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

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ALIGNMENT AND ADJUSTMENTS

GENERAL ERROR FUNCTION

Error Code

(Diagnostic Code

Error Image)

Description Corrective Action

1nd

Thewaterlevelfailstodropbelow

theResetWaterLevelwithin15

minutes.

Goto“WillNotDrain”

TroubleshootingSection.

2LO DoorfailstoUnlockAfter7attempts. Goto“WillNotUnlock”

TroubleshootingSection.

3nF

WhenthellingContinuesfor

morethan40minutesorthereisno

changeofwaterlevelfor6minutes.

Goto“NoWaterFill”

TroubleshootingSection.

4 FL Doorfailstolockafter7attempts. Goto“WillNotLock”

TroubleshootingSection.

5 LE

AwaterlevellowerthantheReset

waterlevelisdetectedfor5seconds

duringtheWash/Rinsecycle.

Goto“NoWaterFill”Troubleshooting

Section.

6 1E

WaterLevelSensorTrouble.(When

theinputsignalfromthewaterlevel

sensorisoutofrange,theunitwill

sendoutbeepingsoundsandhalts

thecycle.)

Goto“NoWaterFill”

TroubleshootingSection

7OE

Afaultisdetectedinthewaterlevel

sensor.Data(frequency)shows

thewaterlevelisatorabovethe

overowwaterlevel.(Whenthis

conditionisdetected,themachine

willautomaticallystartsdraining

wateruntilthewaterlevelfalls

belowtheresetwaterlevel)

Firstchecktoseethatallofwater

valvesarenotstuck.Ifwatervalves

areOK,checkwaterlevel.

8dc

Unbalanceorcabinetbumpis

detectedduringnalspin,which

preventsthedrumfromspinning

over150rpm.(Neverexceeds150

RPMduetounbalancedload)

Goto“WetClothes”Troubleshooting

Section.

9 E2

JammedKey.(Whenkeyinput

signalsarecomingoutformorethan

30seconds,itisregardedasajam.)

Checkallofkeys.IfAkeyissensed

tobepressed,allkeyswilldonot

respond.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

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ALIGNMENT AND ADJUSTMENTS

Error Code

(Diagnostic Code

Error Image)

Description Corrective Action

10 ds Doorisdetectedasopenwhileitis

tryingtolockthedoor.

Goto“QuickTestMode”andthendo

DoorLock/UnlockTest

11 tE

Abnormalhigh/lowtemperatureor

resistance(ThermalsensororPBA

resistance).

Goto“BoardInputTest”andcheck

WaterTemperature.Checkloose

orpinchedwires.ReplacePCBor

thermistor.

12 3E

MICOMisattemptingtodrivethemotor

butisnotgettinganyresponsesignals

fromthehallsensor.Visualcheckshows

motorisnotrunning.(Locked,Defective

HallSensororOverload)(WF364*)

Evaluatewireharnessforlooseor

unhookedconnections.Goto“

QuickTestMode”andtestMotor.

MICOMisattemptingtodrivethe

motorbutisnotgettinganyresponse

signalsfromthecurrent.Visualcheck

showsmotorisnotrunning.(Lockedor

Overload)

13 Hr HeaterRelayFailure(NoHeater

RelayCheckSignal) ReplacePCB

14 nF1 Thehot/coldwaterhoseconnection

isnotcorrect.

Pleaseconnectthehot/coldwater

hoseconnectioncorrectly.

15 2E Voltageformotorcontrolbusisover

orunderspeciedlimit. ReplacePCB

16 SUd

Sudsisdetectedduringthewashing

session.(“SUdS”isnotanerror.Ifthe

washerisinsudsperiod,“SUdS”will

lightupinsteadofremainingtime.)

Guideausertoreduceamountof

detergentusage.

17 AE

CommunicationerrorbetweenSUB

PBAandMAINPBA

CheckMainPBA,SUBPBA&Wire-

harness.ReplacePCB

18 SF SystemError ReplacePCB

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

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ALIGNMENT AND ADJUSTMENTS

TEST MODE

Test Mode:

EachTestModefortheBIGBANGisasfollowsin

thecomingpages.Thetestmodesindicatedby

theredarrowsaremodesunabletogetanaccess

oncethewashingcyclehasstartedduetosafety

resons.

Quick Test Mode

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

Special Test Mode

Power Off State

Quick Test Mode

EEPROM Clear

Mode

Continuous Cycle

Mode

Service Mode

Demo Mode

Quick Spin Test Mode

Cycle Count Check Mode

S/W Version Check Mode

Fast Time Down Test Mode

Board Input Test Mode

Diagnostic Code

CheckMode

Power On State

(Normal User Mode)

211

2 7

6 8

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ALIGNMENT AND ADJUSTMENTS

Denition of Quick Test Mode:

- CheckoperationofallLED’s(VerifyfaultyLED).

- Checkmodelandsoftwareversion.

- Checkdierentoperatingmodes(e.g.watervalve,motor,door,drainpump,etc.).

How to Enter:

- Plugintheunit.

- PressSoilKey,SpinKeyandPowerKeyatthesameTime.

Quick Test Mode:

1. AllLED’slightupanditsendsoutBeepSoundwhenit

entersintotheQuickTestMode.(Including7-Segment)

2. DisplayssoftwareversionforasecandClearEEprom.(Ex.If

S/WVersionis04,7-SegmentwilldisplayUd04)

3. Whentheversionisdisplayed,turntheJog-Dialsothat

theversiondisappears.Pressthefollowingkeystotestthe

variouscomponents.

-TempKey:WaterValveTest

-SpinKey:DoorLock/UnlockTest

-SoilKey:WaterHeaterTest

-Signal:DrainPumpTest

EEPROM Clear Check

Denition of EEPROM Clear Mode:

- EEPROMinitialization.

- Allcourse/optionsettingsaretoberesettodefault

valuesafterEEPROMinitialization.

- WhenServicearisesanditneedsPCBreplacement,

EEPROMshouldbereset.

How to Enter:

- Theunitneedstobeon.

- PressDelayStartKey,andPowerKeyatthesame

time.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

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ALIGNMENT AND ADJUSTMENTS

Continuous Run Mode

Denition of Continuous Run Mode:

- WillcontinuouslyrepeatthecurrentcycleuntiltheContinuousRunModeiscancelled.

How to Enter:

- PressDelayStartKey+ChildLockKey(Spin+SoilLevel)togetherfor7sec.

Continuous Run Mode:

1. Press

DelayStartKey+ChildLockKey(Spin+SoilLevel)

for7secduringPowerOnState(Normal

UserMode).

OnceinContinuousRunMode,Thesevensegmentswillnolongerdisplay“0000”andwillalternate

betweendisplayingthenumberofcyclesofthecompletedcourseandtheremainingtimeofthecourse.

3. TheContinuousRunModewillrepeatthepreviouscycleuntilcontinuousrunmodeiscancelled.

DuringContinuousRunMode,pressDelayStartKey+ChildLockKey(Spin+SoilLevel)for7secto

returntonormalusermode.Thesevensegmentswillnolongerdisplaythenumberofcyclesand

willdisplaythemaintenancetimeonly.

5. IfyouexitServiceModeafterenteringitfromContinuousMode,thewashingmachinereturns

toContinuousMode.

6. IfpowerislostinContinuousRunMode(thatis,whenthepowerplugisdisconnectedorthe

Powerkeyispressedturningthewashingmachineo),themodeisreleasedwhenthewashing

machineisturnedonagain.

Service Mode

Denition of Service Mode:

- ServiceModeenablesservicetechnicianstoverifytheoperationofthewashingmachineand

dotroubleshooting.

- ServiceModecanbeenteredduringallwashingcyclewithoutinterruptingthecycleexcept

someoftestmodes.

- VarioustestscanbedonewithServiceMode.So,troubleshootingcanbedonebasedonthe

resultingdiagnosticcodes.

How to Enter:

- ToentertheServiceMode,presstheDelayStart+SpinKeyfor3secondsoruntiltheunitsends

outbeepingsounds.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

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ALIGNMENT AND ADJUSTMENTS

Service Mode

Service Mode:

1.ThewashermustbeontogointotheServiceMode.

2.Themotorspeedwillbedisplayedwhenstarted(Itdisplays0whenthemotordoesnotspin).

3.Thepresentstateofthemachinewillnotbechanged.

(i.e.,thecurrentcycleinprogresswillnotbeinterruptedandonlythedisplaywillchange)

4. ToexitServiceMode,pressDelayStart+SpinKeyfor3secondagain,orPowerKey.Ifnokeyis

operatedduringServiceModefor5minutes,themachinewillreturntonormalusermode.

Quick Spin Test Mode

Denition of Quick Spin Test Mode:

- QuickSpinTestModeistodoSpinCheck.(HighRPM)

How to Enter:

- DuringServiceMode,presstheDelayStartandTemp.Keysfor3secondstoenterQuickSpin

TestMode.

- Cannotenteroncethewashingcyclehasstarted.

Quick Spin Test Mode:

AsitentersintotheQuickSpinTestMode,itstartsspinningandreachestoitsmaximumRPM.

OncetheSpinspeedreachesthemaximumRPM,thespeeddropsimmediately.

ToholdQuickSpinTestMode(enteringHoldSpeedMode),presstheStart/Pausebutton.Ifthe

Start/PausebuttonispressedduringQuickSpinTestMode,itwillstopacceleratingandholdits

spinningspeedfor10minutesbeforegoingbacktoQuickSpinTestMode.

Also,tocanceltheholdandallowQuickSpinTestModetocontinue,presstheDelayStartand

TempKeystogetherfor3seconds.

IfyouholddowntheDelayStartandTemp.keysforthree(3)secondswhenthewashingmachine

isnotinHoldSpeedMode,QuickSpinModeisexitedandServiceModeisrestored.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

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ALIGNMENT AND ADJUSTMENTS

Cycle Count Check Mode

Denition of Cycle Count Check Mode:

- CycleCountCheckModeistotallyupthenumberofwashings.

How to Enter:

- ToentertheCycleCountCheckMode,presstheSignalKeyduringServiceMode.

Cycle Count Check Mode:

1. ActivatetheServiceModeinadvance.

2.WhentheSignalkeyispressed,thetotalnumberofwashingswilllightupandasignalLEDwill

glow.

3.Themaximumnumberofcycleswillbe1999.

Thecounterwillrolloverto0andstartcountingagainafter1999.

4.Thecountingwillbecarriedoutattheendofthenormalcycle.

(FornormalandContinuousRuncycles,thecountiscarriedoutattheendofthecycles.

5. ToexittheCycleCountCheckMode,pressthe“Signal”keyagain.

S/W Version Check Mode

Denition of S/W Version Check Mode:

- S/WVersionCheckModeistobringupS/WVersioninformation.

How to Enter:

- ToentertheS/WVersionCheckMode,presstheSoilLevelKeyduringServiceMode.

S/W Version Check Mode:

1. ActivatetheServiceModeinadvance.

2. PresstheSoilLevelKeytobringupitssoftwareVersion

EX)GenerateUd04atVersion04(UdisMicomcode,04isit’ssoftwareversion)

3. ToexittheS/WVersionCheckMode,presstheSoilLevelS/Wonceagain.

Then,itreturnstotheServiceModewithmotorRPMilluminating.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

[BIGBANG]Technical_information-03207A-03_EN.indd 8 2013-7-16 17:15:06

ALIGNMENT AND ADJUSTMENTS

Fast Time Down Test Mode

Denition of Fast Time Down Test Mode:

- FastTimeDownTestModeistoforwardtheprogramtothenextcyclestage.

How to Enter:

- ToentertheFastTimeDownTestMode,presstheTempkeyduringServiceMode.

Fast Time Down Test Mode:

1. ActivatetheServiceModeinadvance.

2. Toforwardtheprogramtothenextcyclestage,presstheTempkey.

Each stage is located at key points of a complete cycle as follows:

- EndofEachFill(BeginningofWashorRinseTumbleSession)

Caution:CheckifthecurrentwaterlevelishigherthantheResetwaterlevelandthenperform

theFasttimedowntest.

- BeginningofDrainSession

- BeginningofSpinSession(Here,itchecksthewaterlevel.So,ifitisovertheresetlevel,itcarries

outdrainingbeforethespinning.)

- BeginningofFillSession

- BeginningofBleachFill

- BeginningofFabricSoftenerFill

- Every3minutesduringWashandRinseTumbleSession

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

[BIGBANG]Technical_information-03207A-03_EN.indd 9 2013-7-16 17:15:06

ALIGNMENT AND ADJUSTMENTS

Board Input Test Mode

Denition of Board Input Test Mode:

- BoardInputTestModeistodisplaysaspeciedinputafterakeypress.

How to Enter:

- ToentertheBoardInputTestMode,presstheExtraRinsekeyduringServiceMode.

Board Input Test Mode:

1. ActivatetheServiceModerst.

2. PressthekeytostartBoardInputTest.

3.TurntheJog-DialsothatthenormalcourseLEDisturnedon,andTheWaterTemperaturewillbe

displayedinCelsius.

4.TurntheJog-DialsothattheHeavydutycycleLEDisturnedon,TheWaterTemperaturewillbe

displayedinFahrenheit.

5.TurntheJog-DialsothatthePermPresscycleLEDisturnedon,Thedoorstatuswillbedisplayed

(OPifopen,CLifclosed).

6. TurntheJog-DialsothatSanitizeLEDisturnedon,TheDoorLockSwitchstatuswillbedisplayed

(ULifunlocked,LOiflocked).

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

[BIGBANG]Technical_information-03207A-03_EN.indd 10 2013-7-16 17:15:07

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