Samsung WA5471 Series Manual

WASHING MACHINE

Technical Information

Code No. : DC68-03051A-01_EN

• Duetopossibilityofpersonalinjuryorpropertydamage,alwayscontactanauthorized

technicianforservicingorrepairofthisunit.

• RefertoServiceManualfordetailedinstallation,operating,testing,troubleshooting,and

disassemblyinstructions.

Models : WA5471*

WA5451*

AllsafetyinformationmustbefollowedasprovidedinServiceManual.

CAUTION

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 1 2011-05-30 �� 2:38:32

ALIGNMENT AND ADJUSTMENTS

GENERAL ERROR FUNCTION

Error Code

(Diagnostic Code

Error Image)

Description Corrective Action

1nd Thewaterlevelfailstodropbelowthe

ResetWaterLevelwithin30minutes.

Goto“WillNotDrain”Troubleshooting

Section.

2LO DoorfailstoUnlockAfter7attempts. Goto“WillNotUnlock”

TroubleshootingSection.

3nF

WhenthellingContinuesformore

than60minutesorthereisnochange

ofwaterlevelfor6minutes.

Goto“NoWaterFill”Troubleshooting

Section.

4FL Doorfailstolockafter7attempts. Goto“WillNotLock”Troubleshooting

Section.

5LE

AwaterlevellowerthantheReset

waterlevelisdetectedfor5seconds

duringtheWash/Rinsecycle.

Goto“NoWaterFill”Troubleshooting

Section.

6 1E

WaterLevelSensorTrouble.(When

theinputsignalfromthewaterlevel

sensorisoutofrange,theunitwill

sendoutbeepingsoundsandhalts

thecycle.)

Goto“NoWaterFill”

TroubleshootingSection

7 OE

Afaultisdetectedinthewaterlevel

sensor.Data(frequency)showsthe

waterlevelisatorabovetheoverow

waterlevel.(Whenthiscondition

isdetected,themachinewill

automaticallystartsdrainingwater

untilthewaterlevelfallsbelowthe

resetwaterlevel)

Firstchecktoseethatallofwater

valvesarenotstuck.Ifwatervalves

areOK,checkwaterlevel.

8dc Unbalanceorcabinetbumpis

detectedduringnalspin

Goto“WetClothes”Troubleshooting

Section.

9 E2

JammedKey.(Whenkeyinputsignals

arecomingoutformorethan30

seconds,itisregardedasajam.)

Checkallofkeys.IfAkeyissensed

tobepressed,allkeyswilldonot

respond.

10 ds Doorisdetectedasopenwhileitis

tryingtolockthedoor.

Goto“QuickTestMode”andthendo

DoorLock/UnlockTest

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 2 2011-05-30 �� 2:38:32

ALIGNMENT AND ADJUSTMENTS

Error Code

(Diagnostic Code

Error Image)

Description Corrective Action

11 TE1

Thisoccurswhenthewater

temperaturesensorfaultisdetected

continuouslyfor5seconds.

Goto“BoardInputTest”andcheck

WaterTemperature.Checkloose

orpinchedwires.ReplacePCBor

thermistor.

12 3E

MICOMisattemptingtodrivethemotor

butisnotgettinganyresponsesignals

fromthehallsensor.Visualcheckshows

motorisnotrunning.(Locked,Defective

HallSensororOverload)

Evaluatewireharnessforlooseor

unhookedconnections.Goto“Quick

TestMode”andtestMotor.

13 HE HeaterRelayFailure(NoHeaterRelay

CheckSignal) ReplacePCB

14 nF1 Thehot/coldwaterhoseconnectionis

notcorrect.

Pleaseconnectthehot/coldwater

hoseconnectioncorrectly.

15 SUd

Sudsisdetectedduringthewashing

session.(“SUdS”isnotanerror.When

itnisheswashing,EndandtheSUd

codewillblinkinturn.)

Guideausertoreduceamountof

detergentusage.

16 AE

CommunicationerrorbetweenSUB

PBAandMAINPBA

CheckMainPBA,SUBPBA&Wire-

harness.ReplacePCB

17 PE

(ClutchMotorError)

Thiserroroccurswhenthepositionof

theclutchisnotdetected.

-Ifthepositiondetectionsignalisnot

received15secondsaftertheclutch

motorstarts,thespindrumisshaken

leftandrightandthenthemotoris

restarted.

Ifthemotorpositionsignalisnot

receivedevenafter3reattempts,aPE

erroroccurs.

1.Checktheclutchmotor.

2.Checktheassemblystatusofthe

clutchmotor.

3.Checkthewireconnectorterminals.

PE1

(clutchhallsensor

error)

Afterthecompletionoftheclutch

positiondetection,andtheclutch

hallsignalisinvalid,thespindrum

isshakenleftandrightandthenthe

clutchhallsignalisevaluatedagain.

This,iftheclutchhallsignalisstill

invalid,theclutchpositionswitching

statusischeckedandthenthe

operationisrestarted.

(Ifthe15reattemptsfail,thiserror

occurs.)

1.Checktheclutchhallsensor.

2.Checkthewireconnectorterminals.

3.Checktheclutchswitchingstatus.

-Checkthecouplingassemblyand

disassemblystatus.

19 8E

IftheoutputfromtheMEMSsensor

isover4.5Vorunder0.5Vandit

continuesfor5seconds,thiserror

occurs.

1.ChecktheMEMSsensorandPBA.

2.Checkthewireconnectorterminals

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 3 2011-05-30 �� 2:38:32

ALIGNMENT AND ADJUSTMENTS

TEST MODE

Test Mode:

EachTestModefortheORCAisasfollowsinthe

comingpages.Thetestmodesindicatedbythe

redarrowsaremodesunabletogetanaccess

oncethewashingcyclehasstartedduetosafety

resons.

Quick Test Mode

Denition of Quick Test Mode:

- CheckoperationofallLED’s(VerifyfaultyLED).

- Checkmodelandsoftwareversion.

- Checkdierentoperatingmodes(e.g.watervalve,motor,door,drainpump,etc.).

How to Enter:

- Plugintheunit.

- Pressspinkey,soillevelkeyandPowerKeyatthesameTime.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 4 2011-05-30 �� 2:38:33

ALIGNMENT AND ADJUSTMENTS

Quick Test Mode:

1. AllLED’slightupanditsendsoutBeepSoundwhenit

entersintotheQuickTestMode.(Including7-Segment)

2. DisplayssoftwareversionforasecandClearEEprom.

3. Whentheversionisdisplayed,turntheJog-Dialsothat

theversiondisappears.Pressthefollowingkeystotestthe

variouscomponents.

-TempKey:WaterValveTest

-Signal:DoorLock/UnlockTest

-SoilKey:WaterHeaterTest

-Spin:Drain/circulationpumptest

EEPROM Clear Check

Denition of EEPROM Clear Mode:

- EEPROMinitialization.

- Allcourse/optionsettingsaretoberesettodefault

valuesafterEEPROMinitialization.

- WhenServicearisesanditneedsPCBreplacement,

EEPROMshouldbereset.

How to Enter:

- Theunitneedstobeon.

- PressDelayStartKey,andPowerKeyatthesame

time.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 5 2011-05-30 �� 2:38:33

ALIGNMENT AND ADJUSTMENTS

Continuous Run Mode

Denition of Continuous Run Mode:

- WillcontinuouslyrepeatthecurrentcycleuntiltheContinuousRunModeiscancelled.

How to Enter:

- PressDelayStart+SoilLevelKeytogetherfor7sec.

Continuous Run Mode:

1. Press

DelayStart+SoilLevel

Keyfor7secduringPowerOnState(NormalUserMode).

OnceinContinuousRunMode,Thesevensegmentswillnolongerdisplay“0000”andwillalternate

betweendisplayingthenumberofcyclesofthecompletedcourseandtheremainingtimeofthecourse.

3. TheContinuousRunModewillrepeatthepreviouscycleuntilcontinuousrunmodeiscancelled.

DuringContinuousRunMode,pressDelayStart+SoilLevelKeyfor7sectoreturntonormal

usermode.Thesevensegmentswillnolongerdisplaythenumberofcyclesandwilldisplaythe

maintenancetimeonly.

5. IfyouexitServiceModeafterenteringitfromContinuousMode,thewashingmachinereturns

toContinuousMode.

6. IfpowerislostinContinuousRunMode(thatis,whenthepowerplugisdisconnectedorthe

Powerkeyispressedturningthewashingmachineo),themodeisreleasedwhenthewashing

machineisturnedonagain.

Service Mode

Denition of Service Mode:

- ServiceModeenablesservicetechnicianstoverifytheoperationofthewashingmachineand

dotroubleshooting.

- ServiceModecanbeenteredduringallwashingcyclewithoutinterruptingthecycleexcept

someoftestmodes.

- VarioustestscanbedonewithServiceMode.So,troubleshootingcanbedonebasedonthe

resultingdiagnosticcodes.

How to Enter:

- ToentertheServiceMode,presstheSignalandExtraRinseKeysfor3secondsoruntiltheunit

sendsoutbeepingsounds.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 6 2011-05-30 �� 2:38:34

ALIGNMENT AND ADJUSTMENTS

Service Mode

Service Mode:

1.ThewashermustbeontogointotheServiceMode.

2.Themotorspeedwillbedisplayedwhenstarted(Itdisplays0whenthemotordoesnotspin).

3.Thepresentstateofthemachinewillnotbechanged.

(i.e.,thecurrentcycleinprogresswillnotbeinterruptedandonlythedisplaywillchange)

4. ToexitServiceMode,pressSignalandExtraRinseKeysfor3secondagain,orPowerKey.Ifnokey

isoperatedduringServiceModefor5minutes,themachinewillreturntonormalusermode.

Quick Spin Test Mode

Denition of Quick Spin Test Mode:

- QuickSpinTestModeistodoSpinCheck.(HighRPM)

How to Enter:

- DuringServiceMode,presstheDelayStartandTemp.Keysfor3secondstoenterQuickSpin

TestMode.

- Cannotenteroncethewashingcyclehasstarted.

Quick Spin Test Mode:

AsitentersintotheQuickSpinTestMode,itstartsspinningandreachestoitsmaximumRPM.

OncetheSpinspeedreachesthemaximumRPM,thespeeddropsimmediately.

ToholdQuickSpinTestMode(enteringHoldSpeedMode),presstheStart/Pausebutton.Ifthe

Start/PausebuttonispressedduringQuickSpinTestMode,itwillstopacceleratingandholdits

spinningspeedfor10minutesbeforegoingbacktoQuickSpinTestMode.

Also,tocanceltheholdandallowQuickSpinTestModetocontinue,presstheDelayStartand

TempKeystogetherfor3seconds.

IfyouholddowntheDelayStartandTemp.keysforthree(3)secondswhenthewashingmachine

isnotinHoldSpeedMode,QuickSpinModeisexitedandServiceModeisrestored.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 7 2011-05-30 �� 2:38:34

ALIGNMENT AND ADJUSTMENTS

Cycle Count Check Mode

Denition of Cycle Count Check Mode:

- CycleCountCheckModeistotallyupthenumberofwashings.

How to Enter:

- ToentertheCycleCountCheckMode,presstheSignalKeyduringServiceMode.

Cycle Count Check Mode:

1. ActivatetheServiceModeinadvance.

2.WhentheSignalkeyispressed,thetotalnumberofwashingswilllightupandasignalLEDwill

glow.

3.Themaximumnumberofcycleswillbe1999.

Thecounterwillrolloverto0andstartcountingagainafter1999.

4.Thecountingwillbecarriedoutattheendofthenormalcycle.

(FornormalandContinuousRuncycles,thecountiscarriedoutattheendofthecycles.

5. ToexittheCycleCountCheckMode,pressthe“Signal”keyagain.

S/W Version Check Mode

Denition of S/W Version Check Mode:

- S/WVersionCheckModeistobringupS/WVersioninformation.

How to Enter:

- ToentertheS/WVersionCheckMode,presstheSoilLevelKeyduringServiceMode.

S/W Version Check Mode:

1. ActivatetheServiceModeinadvance.

2. PresstheSoilLevelKeytobringupitssoftwareVersion

EX)GeneratedE49atVersion49(dEisMicomcode,49isit’ssoftwareversion)

3. ToexittheS/WVersionCheckMode,presstheSoilLevelS/Wonceagain.

Then,itreturnstotheServiceModewithmotorRPMilluminating.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 8 2011-05-30 �� 2:38:34

ALIGNMENT AND ADJUSTMENTS

Fast Time Down Test Mode

Denition of Fast Time Down Test Mode:

- FastTimeDownTestModeistoforwardtheprogramtothenextcyclestage.

How to Enter:

- ToentertheFastTimeDownTestMode,presstheTempkeyduringServiceMode.

Fast Time Down Test Mode:

1. ActivatetheServiceModeinadvance.

2. Toforwardtheprogramtothenextcyclestage,presstheTempkey.

Each stage is located at key points of a complete cycle as follows:

- EndofEachFill(BeginningofWashorRinseTumbleSession)

Caution:CheckifthecurrentwaterlevelishigherthantheResetwaterlevelandthenperform

theFasttimedowntest.

- BeginningofDrainSession

- BeginningofSpinSession(Here,itchecksthewaterlevel.So,ifitisovertheresetlevel,itcarries

outdrainingbeforethespinning.)

- BeginningofFillSession

- BeginningofBleachFill

- BeginningofFabricSoftenerFill

- Every3minutesduringWashandRinseTumbleSession

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 9 2011-05-30 �� 2:38:35

ALIGNMENT AND ADJUSTMENTS

Board Input Test Mode

Denition of Board Input Test Mode:

- BoardInputTestModeistodisplaysaspeciedinputafterakeypress.

How to Enter:

- ToentertheBoardInputTestMode,presstheExtraRinsekeyduringServiceMode.

Board Input Test Mode:

1. ActivatetheServiceModerst.

2. PressthekeytostartBoardInputTest.

3.TurntheJog-Dialsothatthenormalcourseisturnedon,andTheWaterTemperaturewillbe

displayedinCelsius.

4.TurntheJog-DialsothattheHeavydutycycleisturnedon,TheWaterTemperaturewillbe

displayedinFahrenheit.

5.TurntheJog-DialsothatthePermPresscycleisturnedon,Thedoorstatuswillbedisplayed(OP

ifopen,CLifclosed).

6. TurntheJog-DialsothattheRinse+SpinorQuickWashisturnedon,TheDoorLockSwitch

statuswillbedisplayed(ULifunlocked,LOiflocked).

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WA5471ABP_03051A-01(Technical information).indd 10 2011-05-30 �� 2:38:35

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