Samsung Jitterbug Administrator Guide

How-To Guide

www.jitterbug.com

1-800-733-6632

is a registered trademark and GreatCall is a trademark of Great Call, Inc. Samsung is a registered

trademark of Samsung Electronics America, Inc. and its related entities.

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Welcome to the itterbug®Family!

We are pleased to share with you the only cell phone

experience that is simple, helpful and aﬀordable. Soon

you’ll see how easy it is to stay in touch with family and

friends by using your new Jitterbug.

Please read this guide carefully, it will help you

understand:

• e basics about getting started.

• How your Jitterbug works.

• When and how to use the Jitterbug operator.

• e important health and safety information about

your phone.

The entire Jitterbug experience has been created for

your comfort, convenience and ease of use. As we

constantly want to improve our service, we welcome

your feedback anytime. If we can help, please call – you

can even use your Jitterbug.

Best regards,

Your friends at Jitterbug

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TABLE OF CONTENTS

Table of Contents I

TABLE OF CONTENTS

Table of Contents

Section 1: Getting Started ................................1

How to use this guide ..............................................2

Key items in the Jitterbug® box .................................3

Installing the battery.................................................4

Charging the battery.................................................5

Low battery indicator ...............................................6

Turning your Jitterbug on/off ...................................7

Getting more information ........................................8

Contacting Customer Service ...................................8

Jitterbug operator assistance .....................................9

Section 2: Phone Features ..............................11

Closed view of your phone – front .........................12

Closed view of your phone–back ..........................14

Open view of your phone .......................................16

Display screen ........................................................18

Start-up features .....................................................19

Moving between features ........................................20

Optional services ....................................................21

Adjusting the ringer volume ...................................23

Adjusting the ear piece volume ...............................24

Speakerphone .........................................................24

Emergency 911 service ...........................................25

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II Table of Contents

TABLE OF CONTENTS

Table of Contents III

TABLE OF CONTENTS

Section 3: Placing and Receiving Calls ........29

Placing a call ..........................................................30

Receiving a call ......................................................33

Silencing a call .......................................................35

Section 4:Your Phone List .............................37

Adding, changing and deleting numbers ................38

Create a new member account ...............................39

inding numbers in your phone list .......................46

Section 5: Call History ....................................49

Using call history to see recent calls .......................50

Returning missed calls and redialing ......................51

Saving numbers from your call history ...................52

Section 6: Voicemail ........................................55

Using voicemail .....................................................56

• Setting up voicemail ........................................56

• Recording your voicemail greeting...................56

• Letting you know that you have voicemail

messages ..........................................................57

• Listening to voicemail messages .......................57

• Saving or deleting voicemail messages..............58

• Listening to saved voicemail messages..............58

• Changing your voicemail greeting ...................59

Section 7: Voice Dialing ...................................61

Setting up voice dialing ..........................................62

Voice dialing tips ....................................................63

Health and Safety Information .....................65

The Fine Print ..................................................97

Index .................................................................110

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Getting Started 1

SECTION 1

Section 1

Getting Started

is section explains how to start using your

Jitterbug®phone.

Topics

• How to use this guide.

• Key items in the Jitterbug box.

• Installing the battery.

• Charging the battery.

• Low battery indicator.

• Turning your phone on/oﬀ.

• Getting more information.

• Contacting Customer Service.

• Jitterbug operator assistance.

or more information about Jitterbug, visit us online

at www.jitterbug.com

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Getting Started 3

SECTION 1

2 Getting Started

SECTION 1

Key items in the itterbug box

The Jitterbug package you received includes everything

you need to get started:

1. Jitterbug Cell Phone.

2. Rechargeable Battery – slides into the back

of your phone.

3. AC Charger – to charge your battery.

How to use this guide

is How-To Guide is divided into seven sections that

describe the features of your Jitterbug®and how to use

them in a few simple steps. We recommend that you

read the entire guide and keep it handy for easy

reference.

You can also skip directly to the section you’re looking

for by using the Table of Contents on page I, the red

side tabs on each page, or the Index on page 110.

Throughout this guide we have included the following

illustrations, images and symbols to highlight useful

information.

A few features in this guide might be tricky for a ﬁrst

time cell phone user. If you need assistance, please give

us a call anytime.

or more information, visit www.jitterbug.com or call

us at 1-800-733-6632.

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Installing the battery

To insert the battery:

1. Slide the rounded end of the

battery into the back of your

phone, lining up the gold contacts

on the battery with the gold contacts

inside the phone.

2. Press the top end of the battery

down until it snaps into place.

To remove the battery:

1. If the phone is on, turn it oﬀ by opening the phone and

holding down the button for two seconds until

the Jitterbug®tune plays.

2. Slide the battery release latch 1on

the back of the phone toward the

top end of the phone and hold.

3. Lift the battery 2up and away from

the phone, top end ﬁrst, or simply

turn your phone over. The battery

will drop out.

Getting Started 5

SECTION 1

4 Getting Started

SECTION 1

Back Side

Charging the battery

To charge your itterbug:

1. An AC Charger is included in the

box with your Jitterbug phone.

2. Plug the large end of the charger into

a standard wall outlet (120/220 VAC).

3. Plug the smaller end into the

bottom of your phone. You’ll

see a “Charging” message in

the display window.

4. When the battery is fully charged,

you’ll see a “Completed” message in the

display window.

You must fully charge your battery before

using your phone for the ﬁrst time. ailure to

do so may damage your battery.

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Getting Started 7

SECTION 1

6 Getting Started

SECTION 1

Low battery indicator

Jitterbug®phones remind you to charge your battery.

Reminders appear on the screen with the following

messages:

•“Charge Battery” appears when you have used

approximately 50% of your battery. Don’t be

alarmed and feel free to continue using your

Jitterbug normally. is notice merely reminds you

to charge the battery at your earliest convenience.

•“Battery Very Low” appears when you have

approximately ten minutes of battery life remaining.

•“Battery Critical” appears when you have

approximately two minutes of battery life remaining.

e message reappears every ten seconds until you

connect your phone to a charger.

You can also ﬁnd your battery strength on

the phone info screen. See section 2 (pg 21)

of this guide for more details.

If you use your phone without charging

the battery, and it is critically low, it will turn

itself oﬀ.

Jitterbug accessories are designed to maximize

the battery’s life. Using other accessories could

damage your phone and may void your warranty.

Turning your itterbug on/off

To turn your itterbug on:

1. Open the phone.

2. Press the button in the upper right corner of

the keypad until the screen lights up.

The “Jitterbug” logo will appear on the

screen before your phone is ready to use.

If a connection isn’t possible, you’ll see

“No Service” on the screen, and you won’t

get a dial tone.

3. When you hear a dial tone, your phone has service

and is ready to use.

If you are not able to place a call, please call

1-800-733-6632 from another phone so we

can help you.

To turn your itterbug off:

1. Open the phone.

2. Press and hold the button until the Jitterbug

tune plays. Your phone is oﬀ.

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Getting Started 9

SECTION 1

8 Getting Started

SECTION 1

Getting more information

Visit www.jitterbug.com to:

• Update your Phone List See section 4 (pg 38).

• Shop for the latest Jitterbug®phones and

accessories.

• Learn about new Jitterbug services.

• See answers to frequently asked questions.

Contacting Customer Service

Use any of these ways to contact us:

• Send us an e-mail at:

customerservice@jitterbug.com

• Call us toll-free at: 1-800-733-6632

• Write to us at:

Jitterbug Customer Service

P.O. Box 4428

Carlsbad, CA 92018

itterbug operator assistance

Live Jitterbug operators are available 24 hours a day,

seven days a week, and can help you:

1. Update your Phone List.

2. Look up a residential, business or government phone

number.

3. Connect you to any number in the U.S. or Canada.

4. Place calls to anyone on your Phone List, which is

on ﬁle with the operator.

To call a itterbug operator:

Press the “0” button, then press the button. e

live operator will greet you by name and ask how they

may assist you.

Minutes are used normally while speaking

with the operator and for the length of any

call they connect to you. If the operator

performs one of the convenient four items

listed above, an additional ﬁve minutes will

be deducted from your account for the

service. Most wireless carriers charge over $1

in cash for services like 411; we keep it simple

by deducting only 5 minutes.

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Phone Features 1110 Phone Features

SECTION 2

Section 2

Phone Features

is section describes the key features and services of

your Jitterbug®phone and how to use them.

Topics

• Closed view of your phone–front.

• Closed view of your phone–back.

• Open view of your phone.

• Display screen.

• Start-up features.

• Moving between features.

• Optional services.

• Adjusting ringer volume.

• Adjusting the ear piece volume.

• Speakerphone.

• Emergency 911 service.

or more information about Jitterbug, visit us online

at www.jitterbug.com

The first cellular phone wei hed 40

ounces.Your Jitterbu wei hs only 4.5

ounces.

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