Roadmaster Sterling User manual

CONTENTS OF THIS

MANUAL MUST BE

READ BY OWNER

by R O A D M A S T E R

THE FINEST TOW BAR ON THE PLANET

Owner's Manual

IMPORTANT!

R O A D M A S T E R, I N C.

Congratulations on the purchase of your new STERLING™tow bar...and

THANK YOU. You have purchased the finest tow bar made...bar none! Quality materials,

computer technology and our reputation for craftsmanship have gone into each of our precision

folding tow bars. Each of our products is designed for safe, trouble-free towing. Your safety

is important to us. This booklet was written with your safety in mind.

Before using your tow bar, read this booklet. Understand how to install & maintain your

tow bar and carefully follow all the instructions and safety precautions. Remember, proper

installation and use of the product is the sole responsibility of the purchaser. Improper

installation, use or maintenance may result in personal injury, property damage or even

death.

A good time to inspect your mounting brackets is during your regular vehicle maintenance

check-ups such as an oil change, brake check or tire rotation. Don't forget to keep your tow

bar clean and lubricated on a regular basis. We offer a silicone spray specifically for this

purpose. Using our vinyl tow bar cover will help keep your tow bar free from dirt and road

grime assuring easy hook-up and operation. Safety cables are required by law in most

states. Follow our safety cable installation in this booklet.

To qualify for your Warranty you must completely fill out and return the enclosed

warranty registration card within (30) thirty days of purchase. As a bonus, we'll extend your

warranty to a total of two years at no additional cost. As a STERLING owner, rest assured you

have bought the finest tow bar on the planet. We thank you for your patronage and greatly

appreciate your discerning taste.

IMPORTANT

FILL OUT - TEAR OFF & MAIL WITHIN 30 DAYS TO QUALIFY FOR YOUR WARRANTY

AND TO RECEIVE YOUR FREE ONE YEAR EXTENSION.

Your warranty registration is an important record for ROADMASTER to keep in touch

with you. It also enables us to expedite any future claim, update or recall that may arise

concerning our products.

You must fill out & mail the warranty registration card within thirty (30) days from the date of

purchase to qualify for your warranty. If we receive your card within 30 days, we will extend

the coverage to a total of TWO (2) years at no extra charge.

YOUR TOW BAR SERIAL NUMBER IS ON A LABEL. YOU WILL

NEED THIS NUMBER WHEN YOU FILL OUT YOUR TOW BAR

WARRANTY INFORMATION.

RETAIN SERIAL NUMBER FOR FUTURE REFERENCE.

SERIAL NUMBER #

WARRANTY PROCEDURES

If you have any problems with this product, immediately contact ROADMASTER at 1-800-669-9690. If necessary, we

can direct you to your nearest warranty service center and make arrangements for any warranty repairs or replacements.

While under warranty, ROADMASTER will make arrangements for your product to be repaired or replaced . Do not

purchase replacement parts or pay for labor - you will not be reimbursed. See section titled “ROADMASTER

Limited Warranty” for specific details.

FREE EXTENDED WARRANTY

CAN'T LOCATE YOUR TOW BAR SERIAL NUMBER?

ROADMASTER

FREE BONUS

Serial Number

Located Here

10 MUSTS FOR TOWING SAFETY

1. TOW BAR MUST BE LEVEL WITH THE MOTORHOME. DO NOT TOW IF TOW BAR IS OVER 6 INCHES

OFF LEVEL IN EITHER DIRECTION

Towing with an upward or downward slope of the tow bar puts undue strain on the tow bar and mounting brackets. Do not tow

if tow bar is over 6 inches off level (see page 17).

2. STEERING MUST BE UNLOCKED AND FREE TO TURN WHEN TOWING

Failure to do so can result in severe tire and equipment damage. Steering wheel must be free to turn when towing.

3. DRIVER MUST NOT BACK UP MOTORHOME WITH VEHICLE ATTACHED

Backing up with towed vehicle attached easily causes the vehicle to "jack-knife" and will damage the tow bar, mounting bracket,

hitch, the towed vehicle front end and/or rear of the motorhome. This is the primary cause of tow bar damage and will void the

warranty.

4. TOW BAR MUST BE SECURED WITH LINCH PINS AND/OR PADLOCKS BEFORE TOWING

Unless the tow bar is secured to both vehicles with all designated pins and/or padlocks, you will lose your towed vehicle.

5. OWNER MUST KEEP THE TOW BAR CLEAN AND WELL LUBRICATED

As is the case with most precision equipment, frequent cleaning and care results in prolonged service. Details for cleaning &

lubricating your STERLING tow bar are outlined in the section titled "Care and Cleaning" (page 18).

6. OWNER MUST INSPECT ALL MOUNTS, BRACKETS AND FASTENERS

Visually inspect ALL bolts, wiring, cables and metal components each time before you tow to avoid problems on the road. Check

brackets every 3,000 miles. Inspect for any fractures or cracks in the steel or any visible damage. Do not tow if damaged.

Check torque on all bolts. Refer to installation instructions for mounting brackets and tow bar for torque ratings.

7. OWNER MUST FILL OUT & MAIL THE WARRANTY REGISTRATION CARD

It is IMPORTANT that you send in a completely filled out registration card as soon as possible. The information is needed in

case we must contact you for updates, recalls and to verify your warranty.

CAUTION! NEVER BACK UP WHEN TOWING YOUR VEHICLE

Backing up while the towed vehicle is attached, will easily "jackknife" the vehicle being towed.

This will result in damage to the towed vehicle, hitch, tow bar assembly, and/or motorhome.

ROADMASTER, Inc assumes no responsibility for any damage that is caused by improper use.

Backing up with a towed vehicle is considered "improper use".

FAILURE TO FOLLOW INSTRUCTIONS MAY RESULT

IN PROPERTY DAMAGE, PERSONAL INJURY OR DEATH

8. OWNER MUST CHECK MANUFACTURER'S INSTRUCTIONS FOR TOWING

Some vehicles require a transmission lube pump, axle disconnect, driveline disconnect or free-wheeling hubs to tow without

damaging equipment. Failure to properly equip vehicle will result in severe damage to the transmission. Check manufacturer's

specifications for the proper procedure to prepare vehicle for towing. Be sure your vehicle is towable before taking it on the

road.

9. OWNER MUST NEVER TOW VEHICLE WITH A LIGHTER VEHICLE

Towing a vehicle equipped with a tow bar using a lighter weight vehicle will cause the rear vehicle to over-ride the front vehicle,

resulting in "jack-knifing", "leap-frogging", "fish-tailing" or other unsafe towing situation. Serious damage to both vehicles and

the towing system equipment could result.

10. OWNER MUST ALWAYS USE SAFETY CABLES OR CHAINS WHEN TOWING

A frame to frame safety cable hookup is legal in ALL states that require them.

11. OWNER MUST CHECK TURNING RADIUS OF MOTORHOME BEFORE TOWING.

Some motorhome chassis have such a tight turning radius that you can damage your motorhome, towed vehicle or tow bar while

turning sharply. Before getting on the road with your towed vehicle, you should test your turning radius in an empty parking lot.

With the towed vehicle attached, have someone watch you as you slowly turn sharply to see if you have this potential problem.

Damage that results from turning to sharply is not covered by warranty.

INSTALLER MUSTS FOR SAFETY

1. INSTALLER MUST SHOW OWNER HOW TO PROPERLY OPERATE THE TOW BAR.

Instruct Owner to read and follow instructions in Owner's Manual before using tow bar. Carefully read

the section “Hook-up Instructions” and familiarize yourself with the features of the tow

bar. Demonstrate it and have the owner do a few “practice runs”. You not only impress your customer

with your thoroughness, but will start your customer off on a safer and happier towing experience.

2. INSTALLER MUST CAUTION OWNER TO USE A HITCH OR RECEIVER FOR THE

MOTORHOME THAT IS RATED HIGHER THAN THE ACTUAL WEIGHT OF YOUR VEHICLE

INCLUDING ALL OF ITS CONTENTS.

3. INSTALLER MUST CAUTION OWNER TO SECURE TOW BAR TO BOTH VEHICLES WITH

DESIGNATED PINS AND/OR PADLOCKS.

Unless all the pins are used to secure the tow bar to both vehicles, the owner will lose his

towed vehicle.

INSTALLER MUST BOLT THE STERLING QD BASE TO A MOUNTING BRACKET

ATTACHED TO THE TOWED VEHICLE’S FRAME OR UNIBODY.

The STERLING tow bar is designed as a bolt-on device only. Virtually all vehicles require a mounting

bracket assembly that is connected safely to the frame, unibody or chassis and extends beyond the

bumper. Using a mounting bracket kit designed by ROADMASTER takes the burden of doubt out of

the installer’s hands. Under no circumstances should the tow bar be welded to the vehicle, nor

should any of the pre-punched mounting holes be altered. In fact, any welding or altering of the

tow bar will void the Owner’s Warranty.

The following "Musts for Safety" are provided to your installer with the installation instructions for

the STERLING. It is repeated here for your information. As a precautionary measure, verify that

you or the installer have followed all safety requirements before towing your vehicle.

INSTALLER MUST ADVISE OWNER TO USE 6,000 LB. OR HIGHER RATED SAFETY CABLES

Frame to frame safety cables are legal in ALL states.

6. INSTALLER MUST STRESS IMPORTANCE OF OWNER SENDING IN WARRANTY CARD

New owners are to be urged to mail their Warranty Registration Card as soon as possible. This will

enable ROADMASTER to expedite any claim or update important information concerning their

STERLING tow bar.

INSTALLER MUST READ INSTRUCTIONS THOROUGHLY BEFORE MOUNTING THE TOW BAR

Proper mounting of the tow bar is of critical importance. Proper centering and height positioning of the

tow bar will give the owner a safe, dependable and trouble-free towing system.

8. INSTALLER MUST BE SURE THE VEHICLE IS SUITABLE OR ADAPTABLE FOR TOWING

Not all vehicles can be safely towed as manufactured. A few models are not towable under any

conditions and others with automatic transmissions require additional equipment such as a transmission

lube pump, axle lock, driveline disconnect or free-wheeling hubs to make them towable. Failure to

properly equip the towed vehicle will result in severe damage to the transmission. Also, the steering

wheel MUST be unlocked for towing. Check manufacturer’s specifications for the proper way to unlock

the steering wheel.

FAILURE TO FOLLOW INSTRUCTIONS MAY RESULT

IN PROPERTY DAMAGE, PERSONAL INJURY OR DEATH 5

Use caution when operating the tow bar to be sure that your hands, fingers or any

part of your body does not get caught between any moving components. Doing

so can result in pinching, crushing or cutting causing severe personal injury.

RELEASE

HANDLE

QD BASE

TABS

LINCH

PINS

BASE PIN

HITCH PIN

RELEASE

LATCH

RETAINING BOLT

SAFETY CHAN-

NEL

HOOK-UP INSTRUCTIONS

SAFETY CHAN-

NEL

CLIP

STEP 3

Follow Installation Instructions (in separate envelope) to

mount STERLING Quick Disconnect Base

STEP 1

STEP 2

STEP 4

With the STERLING tow bar in the folded position (Fig.1), insert it into

the motorhome’s receiver and secure with Hitch Pin & Clip.

Firmly hold both tow bar arms and rotate them so that they are

vertical as shown in Figure 2. WARNING: Never let go of the arms when

they are in the vertical position. The arms can fall and cause severe

injury if any part of your body is in the way.

Push the Release Latch forward to bring both arms down

to a horizontal position (Fig. 3). Swing both arms away from you

aligning the outermost arm with the tabs on the Quick-Disconnect

Base. Using the included Base pin, attach the arm and secure with

linch pin or optional padlock.

Fig. 1

Fig. 2

Tow Bar Arm

Base Pin

Tabs

Base Pin

Linch Pin

QUICK-DISCONNECT

BASE

Fig. 3

and locked as shown in this photo.

Failure to properly secure pins will

result in loss of towed vehicle.

IMPORTANT:

Base Pins

Must Be Installed

FAILURE TO FOLLOW INSTRUCTIONS MAY RESULT IN

PROPERTY DAMAGE, PERSONAL INJURY OR DEATH

STEP 6

STEP 5

Now, swing the other arm to the opposite side and connect in the same manner. Before continuing make sure

your vehicle is prepared for towing as per the manufacturer's instructions. In particular make sure:

a. Your steering wheel is in the unlocked position so it can freely move

b. The transmission is in the correct gear for towing

c. The emergency brake is released

d. You've connected your safety cables and wiring

Now slowly pull away in the motorhome. Your tow bar will self center and the AUTOWLOK Sys-

tem will "SNAP" into position as you drive away. Visually verify that the locks have engaged before

taking your trip.

TIP:If the STERLING arm does not automatically lock when you pull the motorhome ahead, try turning the mo-

torhome left, then right as you drive away. This will pull each arm in the necessary direction to engage the locking

mechanism.

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