Rheem 850 Series Technical Document

This water heater must be installed and serviced by a qualified person.

Please leave this guide with the householder.

Owner’s Guide

and

Installation Instructions

Gas Domestic Outdoor Water Heater

850 series 330, 360 models

An electronic copy of these Owner’s Guide and Installation Instructions

can be downloaded from rheem.com.au and rheem.co.nz.

PATENTS

This water heater may be protected by one or more patents or registered designs

in the name of Rheem Australia Pty Ltd.

TRADEMARKS

®Registered trademark of Rheem Australia Pty Ltd.

TM Trademark of Rheem Australia Pty Ltd.

Note: Every care has been taken to ensure the accuracy in preparation of this

publication. No liability can be accepted for any consequences,

which may arise as a result of its application.

Warning: Upon completion of the installation and commissioning

of the water heater, leave this guide with the householder or

responsible officer. DO NOT leave this guide inside of the cover of the

water heater, as it may interfere with the safe operation of the water

heater or ignite when the water heater is turned on.

RHEEM AUSTRALIA PTY LTD A.B.N. 21 098 823 511

www.rheem.com.au, www.rheem.co.nz

For Service Telephone

131031 AUSTRALIA 0800 657 335 NEW ZEALAND

CONTENTS

HOUSEHOLDER

This booklet contains important information about your

new water heater, including terms of the Rheem warranty.

We recommend you read pages 9 to 26,

and the terms of the Rheem warranty on pages 4 to 8.

The other pages are intended for the installer but may be of interest.

Warranty.......................................................................................4

Safety, Warnings, Installation Notes .........................................9

About Your Water Heater..........................................................13

Maintenance Requirements......................................................17

Water Supplies...........................................................................19

Save A Service Call ...................................................................23

Installation..................................................................................27

Connections –Plumbing ..........................................................36

Commissioning..........................................................................40

Lighting The Water Heater........................................................42

Draining The Water Heater .......................................................46

RHEEM GAS DOMESTIC MAINS PRESSURE WATER HEATER

WARRANTY - AUSTRALIA AND NEW ZEALAND ONLY

1.1

1.2

1.3

1.4

1.5

2.1

GAS WATER HEATER –STELLAR 850 SERIES 330, 360 MODELS

1. THE RHEEM WARRANTY –GENERAL

This warranty is given in Australia by Rheem Australia Pty Limited ABN 21 098

823 511 of 1 Alan Street, Rydalmere New South Wales, and in New Zealand

by Rheem New Zealand Limited of 475 Rosebank Road Avondale Auckland

1026.

Rheem offer a trained and qualified national service network who will repair or

replace components at the address of the water heater subject to the terms of

the Rheem warranty. Rheem Service, in addition can provide preventative

maintenance and advice on the operation of your water heater. The Rheem

Service contact number in Australia is 131031, with Contact Centre personnel

available 24 hours, 7 days a week to take your call and if necessary to arrange

a service call for during normal working hours Monday to Friday (hours subject

to change) or in New Zealand on 0800 657 335.

For details about this warranty, you can contact us in Australia on 131031 or

by email at [email protected] (not for service bookings), or in

New Zealand on 0800 657 335 or by email at rheemnzsales@rheem.co.nz

(not for service bookings).

The terms of this warranty and what is covered by it are set out in sections 2

and 3 and apply to water heaters manufactured after 23rd April 2018.

If a subsequent version of thiswarranty is published, the terms of that warranty

and what is covered by it will apply to water heaters manufactured after the

date specified in the subsequent version.

2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT

Rheem may reject a claim under this warranty in its sole discretion if:

a) You do not arrange for a major service to be conducted on your water

heater in the fifth year after installation, in accordance with Rheem’s

recommendation in the Owner’s Guide and Installation Instructions; and

b) The fault giving rise to the warranty claim would have been detected and

rectified during that major service.

2.2 The decision of whether to repair or replace a faulty component is at Rheem’s

sole discretion.

2.3 If you require a call out and we find that the fault is not covered by the Rheem

warranty, you are responsible for our standard call out charge. If you wish to

have the relevant component repaired or replaced by Rheem, that service will

be at your cost.

RHEEM GAS DOMESTIC MAINS PRESSURE WATER HEATER

WARRANTY - AUSTRALIA AND NEW ZEALAND ONLY

GAS WATER HEATER –STELLAR 850 SERIES 330, 360 MODELS

2.4 Where a failed component or cylinder is replaced under this warranty, the

balance of the original warranty period will remain effective. The replacement

does not carry a new Rheem warranty.

2.5 Where the water heater is installed outside the boundaries of a metropolitan

area as defined by Rheem or further than 25 km from either a regional Rheem

branch office or an Accredited Rheem Service Agent’s / Centre's office, the

cost of transport, insurance and travelling between the nearest branch office

or Rheem Accredited Service Agent’s / Centre’s office and the installed site

shall be the owner’s responsibility.

2.6 Where the water heater is installed in a position that does not allow safe or

ready access, the cost of that access, including the cost of additional materials

handling and/or safety equipment, shall be the owner’s responsibility. In other

words, the cost of dismantling or removing cupboards, doors or walls and the

cost of any special equipment to bring the water heater to floor or ground level

or to a serviceable position is not covered by this warranty.

2.7 This warranty only applies to the original and genuine Rheem water heater in

its original installed location and any genuine Rheem replacement parts.

2.8 The Rheem warranty does not cover faults that are a result of:

a) Accidental damage to the water heater or any component (for example:

(i) Acts of God such as floods, storms, fires, lightning strikes and the like;

and (ii) third party acts or omissions).

b) Misuse or abnormal use of the water heater.

c) Installation not in accordance with the Owner’s Guide and Installation

Instructions or with relevant statutory and local requirements in the State

or Territory in which the water heater is installed.

d) Connection at any time to a water supply that does not comply with the

water supply guidelines as outlined in the Owner’s Guide and Installation

Instructions.

e) Repairs, attempts to repair or modifications to the water heater by a person

other than Rheem Service or a Rheem Accredited Service Agent / Centre.

f) Faulty plumbing or faulty gas supply.

g) Failure to maintain the water heater in accordance with the Owner's Guide

and Installation Instructions.

h) Transport damage.

i) Fair wear and tear from adverse conditions (for example, corrosion).

j) Cosmetic defects.

RHEEM GAS DOMESTIC MAINS PRESSURE WATER HEATER

WARRANTY - AUSTRALIA AND NEW ZEALAND ONLY

GAS WATER HEATER –STELLAR 850 SERIES 330, 360 MODELS

2.9 Subject to any statutory provisions to the contrary, this warranty excludes any

and all claims for damage to furniture, carpet, walls, foundations or any other

consequential loss either directly or indirectly due to leakage from the water

heater, or due to leakage from fittings and/ or pipe work of metal, plastic or

other materials caused by water temperature, workmanship or other modes of

failure.

2.10 If the water heater is not sized to supply the hot water demand in accordance

with the guidelines in the Rheem water heater literature, any resultant fault will

not be covered by the Rheem warranty.

2.11 In New Zealand this warranty excludes to the extent permissible all implied

warranties set out in the Sale of Goods Act 1908 (New Zealand) and all

guarantees set out in the Consumers Guarantees Act 1993 (New Zealand) to

the extent that the goods are acquired for the purpose of resupply in trade

consumption in the course of a process of production or manufacture or

repairing or treating in trade other goods or fixtures on land.

RHEEM GAS DOMESTIC MAINS PRESSURE WATER HEATER

WARRANTY - AUSTRALIA AND NEW ZEALAND ONLY

GAS WATER HEATER –STELLAR 850 SERIES 330, 360 MODELS

3. WHAT IS COVERED BY THE RHEEM WARRANTY

FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT

3.1 Rheem will repair or replace a faulty component of your water heater if it fails

to operate in accordance with its specifications as follows:

What components

are covered

The period from the date

of installation in which

the fault must appear in

order to be covered

What coverage you receive

850 series 330, 360 models

All components

Year 1

Repair and/or replacement of the

faulty component, free of charge,

including labour.

The cylinder and

SuperFlue

(if the water heater

is installed in a

single-family

domestic dwelling)

Years 2 & 3

Repair and / or replacement of

the cylinder or SuperFlue, free of

charge, including labour.

Years 4 to 10

Replacement cylinder or

SuperFlue, free of charge.

Installation and repair labour

costs are the responsibility of the

owner.

The cylinder and

SuperFlue

(if the water heater

is not installed in a

single-family

domestic dwelling)

Years 2 to 5

Replacement cylinder or

SuperFlue, free of charge.

Installation and repair labour

costs are the responsibility of the

owner.

4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY

4.1 To be entitled to make a claim under this warranty you need to:

a) Be the owner of the water heater or have consent of the owner to act on

their behalf

b) Contact Rheem Service without undue delay after detection of the defect

and, in any event, within the applicable warranty period.

4.2 You are not entitled to make a claim under this warranty if your water heater:

a) Does not have its original serial numbers or rating labels.

b) Is not installed in Australia or New Zealand.

RHEEM GAS DOMESTIC MAINS PRESSURE WATER HEATER

WARRANTY - AUSTRALIA AND NEW ZEALAND ONLY

GAS WATER HEATER –STELLAR 850 SERIES 330, 360 MODELS

5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY

5.1 If you wish to make a claim under this warranty, you need to:

a) Contact Rheem on 131031 in Australia or 0800 657 335 in New Zealand

and provide owner’s details, address of the water heater, a contact number

and date of installation of the water heater or if that’s unavailable, the date

of manufacture and serial number (from the rating label on the water

heater).

b) Rheem will arrange for the water heater to be tested and assessed on-

site.

c) If Rheem determines that you have a valid warranty claim, Rheem will

repair or replace the water heater in accordance with this warranty.

5.2 Any expenses incurred in the making of a claim under this warranty will be

borne by you.

6. THE AUSTRALIAN CONSUMER LAW

6.1 In Australia, our goods come with guarantees that cannot be excluded under

the Australian Consumer Law. You are entitled to a replacement or refund for

a major failure and for compensation for any other reasonably foreseeable loss

or damage. You are also entitled to have the goods repaired or replaced if the

goods fail to be of acceptable quality and the failure does not amount to a major

failure.

6.2 The Rheem warranty (set out above) is in addition to any rights and remedies

that you may have under the Australian Consumer Law.

7. THE CONSUMER GUARANTEES ACT 1993 (NEW ZEALAND)

7.1 In New Zealand, our goods come with guarantees that cannot be excluded

under the Consumer Guarantees Act 1993 (New Zealand). If the goods fail to

comply with the applicable guarantees set out under the Consumer

Guarantees Act 1993 (New Zealand) being the guarantee as to acceptable

quality, the guarantee as to correspondence with description or the guarantee

as to repair and parts, or if thegoods fail tocomply with any express guarantee

given by Rheem, then you are entitled to a replacement or refund and for

compensation for any other reasonably foreseeable loss or damage.

7.2 The Rheem warranty (set out above) is in addition to any rights and remedies

that you may have under the Consumer Guarantees Act 1993 (New Zealand).

SAFETY, WARNINGS, INSTALLATION NOTES

It is important you read the following safety and warnings information.

SAFETY AND WARNINGS

This water heater is only intended to be operated by persons who have the

experience or the knowledge and the capabilities to do so.

This water heater is not intended to be operated by persons with reduced

physical, sensory or mental capabilities i.e. the infirm, or by children. Children

should be supervised to ensure they do not interfere with the water heater.

This water heater is supplied with a thermostat, an over-temperature cut-out,

and a combination temperature pressure relief valve. These devices must not

be tampered with or removed. The water heater must not be operated unless

each of these devices is fitted and is in working order.

The Rheem warranty may not cover faults if relief valves or other safety

devices are tampered with or if the installation is not in accordance with

these instructions.

Do not modify this water heater.

Do not use or store flammable

materials in or near this water heater.

Flammable liquids (such as petrol),

combustible materials (such as

newspapers) and similar articles must be

kept well away from the water heater and

the flue terminal.

Do not spray aerosols in the vicinity of

this water heater while it is in operation.

Propellants and gases in many aerosol

sprays contain hydrocarbons which are

flammable. Gases from aerosol sprays

may also become corrosive when drawn

into a flame.

Do not store swimming pool chemicals, household cleaners, etc., near the

water heater.

Do not place articles on or against this water heater, or in contact with the

flue terminal. Ensure the flue terminal is not obstructed in any way at any

time.

SAFETY, WARNINGS, INSTALLATION NOTES

The water heater will operate until a water temperature of up to 65°C is

reached, depending upon the thermostat setting.

Refer to “How Hot Should The Water Be?” on page 13 and “Temperature

Adjustment” on page 14.

The lever on the temperature pressure relief valve and expansion control

valve (if fitted) requires to be operated every six (6) months to clear any

deposits and to ensure the valve and its drain line are not blocked.

Refer to “Relief Valves” on page 10 and “Minor Maintenance Every Six

Months” on page 17.

For continued safety of this water heater it must be installed, operated and

maintained in accordance with the Owner’s Guide and Installation

Instructions.

Servicing of a water heater must only be carried out by qualified personnel.

Phone Rheem Service or their nearest Accredited Service Agent.

Only a person qualified to install or service a water heater can drain the water

heater, if this is required.

RELIEF VALVES

Temperature Pressure Relief Valve

This water heater incorporates a temperature

pressure relief valve located near the top of the

water heater. This valve is essential for the

water heater’s safe operation.

It is possible for the valve to discharge a

quantity of water through the drain line during

each heating period. This quantity should be

equal to approximately 1/50 of the hot water

used, as water expands by this volume when

heated.

Expansion Control Valve

In many areas, including South Australia,

Western Australia, New Zealand and scaling

water areas, it is mandatory an expansion

control valve is fitted to the cold water line to

the water heater.

The expansion control valve will discharge the quantity of water from its drain

line during the heating period instead of the temperature pressure relief valve as

it has a lower pressure rating.

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