the problem is covered, Harris will authorize repair or replacement of the defective Product, as
deemed appropriate by Harris in its sole discretion. For clarification purposes, any technical
support provided by Harris will be for the sole purpose of fulfilling Harris’ warranty obligations. If
Harris determines that Customer is using technical support as a substitute for training of
Customer’s personnel, then such technical support will be subject to additional charges at Harris’
prevailing unit rate for such services.
2. Before shipping any Product to Harris, the Customer must obtain a written Return
Authorization from Harris, and provide any proof of warranty eligibility requested by Harris. Any
Product received by Harris without a Return Authorization may, at Harris’ option, be returned to
the Customer collect. Once a Return Authorization is obtained, the Customer is responsible for
packing and shipping the Product, to which its warranty claim relates, to a service facility
designated by Harris, with all shipping charges prepaid by the Customer, within thirty (30) days
after receipt of the Return Authorization. Harris will pay for return of the repaired or replacement
Product to the Customer if the repaired or replacement Product is shipped to a designated Harris
service facility. Harris will use commercially reasonable efforts to supply Equipment (or part
thereof) from the geographical region of Customer’s site, so as to minimize freight and duty.
Harris bears the risk of loss or damage while the Equipment (or part thereof) is in transit to
Customer from the Harris Service Center, and Customer bears the risk of loss or damage while the
Equipment (or part thereof) is in transit back to the Harris Service Center.
3. Upon receipt of replacement Equipment (or a part thereof), Customer has thirty (30) days to
tender the defective Equipment (or part thereof) to the return carrier for shipment to the service
center designated by Harris. If Customer does not timely return the defective Equipment (or a
part thereof), Harris shall invoice Customer for the list price of such Equipment (or part thereof),
plus applicable shipping. Such failure to return the Equipment (or part thereof) may, in Harris’
discretion, be grounds for termination of the Warranty and/or suspension of any future advance
exchange privileges until such outstanding defective Equipment has been returned. Under the
Standard Equipment Warranty Harris will provide Customer with new, rebuilt, refurbished or
alternate Equipment (or a part thereof) of equal or improved quality, as the exchange Equipment
(or part thereof) to replace eligible defective Equipment (or part thereof). Any alternate
Equipment (or part thereof) will meet or exceed the specifications of the replaced Equipment (or
part thereof). Rebuilt or refurbished Equipment may bear cosmetic blemishes that do not affect
performance. Unless otherwise specified by Harris in writing, repaired or replaced Equipment (or
parts thereof) are covered only for the remainder of the term of the applicable Standard
Equipment Warranty. All defective Equipment (or parts thereof) replaced by Harris become the
property of Harris. Harris has no obligation to (i) service, exchange or otherwise replace any
Equipment (or part thereof) that has been damaged, modified, abused, misused or overused as
determined by Harris or has been used with non-Harris supplies or products that have caused
damage or malfunction; (ii) paint, refinish, refurbish, restore or exchange any Equipment (or part
thereof) with cosmetic blemishes; (iii) service, exchange or otherwise replace any Equipment (or
part thereof) if the same would interfere with, impede or be redundant with normal or scheduled
maintenance of such Equipment (or part thereof); (iv) service, exchange or otherwise replace any
Equipment (or part thereof) that is within sixty (60) days of the end of its production life; or (v)
provide any application software support or service involving application hardware or replace any
accessories. If Harris elects to perform any such services at Customer’s request, then such services
will be deemed a service call and all labor, parts and materials used for the service call will be
charged at Harris’ then-prevailing rates.
Equipment Warranty Exclusions
Harris does not warrant nor guarantee, and is not responsible for:
1. Defects, failures, damages or performance limitations caused in whole or in part by (A) power
failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive
environments, accidents, actions of third parties, or other events outside of Harris’ control, or (B)
Customer’s abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or
unauthorized attempts to repair or alter the Equipment in any way. Customer must provide
qualified technical personnel to maintain and repair the Equipment.
2. Equipment built to Customer’s specifications that are later found not to meet Customer’s needs
or expectations.
3. The performance of the Equipment when used in combination with equipment not purchased,
specified, or approved by Harris.
4. Signal coverage delivered by antenna equipment whether or not supplied by Harris.
5. Batteries and other consumable goods.
Additional Warranty Notes
1. OEM or Third Party equipment that is incorporated into Harris Equipment is covered under the
applicable Harris Standard Equipment Warranty unless the OEM or Third Party equipment carries
its own limited warranty, in which event the OEM or Third Party warranty will apply to such
equipment incorporated into Harris Equipment. For example and not limitation, CRTs, LCDs,
FSMs and Optical Test products are OEM products that have a limited 1 year manufacturer’s
warranty.
2. Items Sold As Resale. Items sold as resale are such items that are not manufactured by Harris
but may be utilized in conjunction with or independently of Harris manufactured Equipment
(such as tubes, printers and antenna transmission lines) and shall be covered only by the specific
warranty terms of the supplier or original equipment manufacturer of those items. IF AN ORDER
COVERS EQUIPMENT NOT OWNED BY HARRIS, IT IS SOLD SUBJECT TO HARRIS’
ACQUISITION OF POSSESSION.
3. B-Stock Equipment. B-Stock Equipment for non-transmitter related Equipment is defined as
any non-out-of-production product that is less than three (3) years old. B-Stock Equipment related
to transmitters is defined as equipment repurchased by Harris that is reconditioned or refurbished
for sale to a second generation owner by Harris or its reseller.
4. Used Equipment. IF THE EQUIPMENT SPECIFIED IN AN ORDER IS DESCRIBED AS USED,
UNLESS OTHERWISE AGREED IN WRITING BY THE PARTIES, IT IS SOLD “AS IS” AND WITH
NO WARRANTY.
