Polycom Real-Time Media Conferencing Platform RMX... User manual

RMX 2000 Installation &

Configuration Guide

General Safety Precautions

Follow these rules to ensure general safety:

• Keep the area around the Polycom RMX 2000 unit clean and free of

clutter and well ventilated.

• Decide on a suitable location for the equipment rack that will hold

the RMX, ensuring that it is near a grounded power outlet.

• Ensure that the leveling jacks on the bottom of the rack are fully

extended to the floor with the full weight of the rack resting on

them. Always make sure the rack is stable before extending a

component from the rack.

• In a single rack installation, attach stabilizers to the rack. In

multiple rack installations, the racks should be coupled together.

• Use a regulating uninterruptable power supply (UPS) to protect the

RMX from power surges and voltage spikes, and to keep it

operating in case of a power failure.

• Allow the power supply units to cool before touching them.

• Always keep the rack’s trays and board’s closed when not

servicing, to maintain proper cooling.

Preparations

Obtain the following information from your network administrator:

• IP addresses, Subnet Mask and Default Gateway IP address

(optional) for the RMX control unit and RMX Shelf Management

• IP addresses for the RMX Signaling Host and Media Boards

• Gatekeeper IP address

• SIP server IP address, if applicable

Unpacking and Installing the RMX

1Place the RMX 2000 on a stable flat surface in the selected location.

2Remove the RMX 2000 from its package. You can install it either in

a rack or place it on a flat surface:

—Install the RMX on a rack using one of two methods:

• Install the brackets supplied by the rack manufacturer on

each side of the rack on which the RMX is placed. Secure

the system by fastening four screws to the rack on the

front panel.

• Install a shelf supplied by the rack manufacturer on top of

which the RMX is placed. Secure the system by fastening

four screws to the rack on the front panel.

—Place the RMX 2000 on a secure, flat and clean surface.

3Connect the following cables to the RMX rear panel:

—Power cable - insert the connector firmly into the socket so that

almost all of the narrow section of the connector is inserted.

—LAN cable to the LAN2 port.

Product Registration and Activation Key Retrieval

Before starting the initial configuration process, register your RMX at

the Polycom Resource Center website and download the product

activation key file to the computer you will use for the configuration:

1Using a Web browser, connect to www.polycom.com.

2In the Resource Center section, click the Register Your Product link.

3If required, select to open a New User Account or enter your User

ID and Password and then click Sign In.

4Follow the on-screen instructions to complete product registration.

Write down the Product Activation Key number or copy it for later.

Initial RMX Configuration

The system is shipped with the following default IP addresses:

• Control unit IP address – 192.168.1.254

• Control unit subnet mask – 255.255.255.0

• Control unit default gateway – 192.168.1.1

When the RMX is installed for the first time, you must change the

default IP addresses to your local network settings. This can be done by

modifying the default settings in the USB key shipped with the unit and

uploading them to the RMX.

1Plug the USB key into a PC.

2Use a text editor application to open the LAN.CFG file stored on the

USB key.

3In the LAN.CFG file, define the Management (Control Unit) IP

address, subnet Mask and Default gateway parameters and the

Shelf Management (switch) IP Address as allocated by the network

administrator. Make sure that there are no extra spaces at the end of

each line.

4Save the LAN.CFG file.

5Insert the USB key with the modified IP addresses in the USB port

on the back panel.

6Power the RMX on.

The parameters are uploaded from the USB key to the RMX. Power

up is complete when the red HD active LED starts blinking.

7Remove the USB key.

Connecting to the MCU

1Start the RMX Web Client application on the workstation, by

entering http://<Control Unit IP Address> as defined in the

USB key in your browser’s address line and pressing Enter.

2Enter your Login Name and Password, and then click OK.

The default Login Name and Password are both POLYCOM.

The RMX Web Client is displayed and the Product Activation

dialog box appears with the RMX serial number already filled in.

3In the Activation Key box, enter the number that retrieved from the

PRC website or paste it (if you copied it).

4Click OK.

The Fast Configuration Wizard appears.

Configuring the IP Network Service

The default IP Network Service defines the properties of the IP network

used for connecting IP endpoints to the MCU. The Fast Configuration

Wizard automatically opens when the system detects that the default IP

Network service was not defined.

1In the Fast Configuration Wizard - IP dialog box, define the following

parameters:

2Click Next.

3In the Fast Configuration Wizard - Routes dialog box, enter the IP

address of the default router.

Field Description

IP Service

Name Use the default name (Default IP Service) or enter a name

using up to 20 characters.

Note: This field is displayed in all dialog boxes.

Signaling Host

IP Address Enter the IP address of the Central Signaling host. This is

the address used by endpoints for dialing in to the MCU.

MPM 1 IP

Address Enter the IP addresses of the Media Boards. The

Signaling Host connects endpoints to the Media

Processors via these addresses.

MPM 2 IP

Address

Subnet Mask Enter the subnet mask of the MCU.

Default value: 255.255.255.0.

4Click Next.

5In the Fast Configuration Wizard - Environment dialog box, select the

Network Type: H.323,SIP or H.323 &SIP.

6Click Next.

7If you selected SIP go to Step 11.

8In the Fast Configuration Wizard - Gatekeeper dialog box, enter the

required information:

Field Description

Gatekeeper Select Specify to enable configuration of the

gatekeeper IP address.

When Off is selected, all gatekeeper options are

disabled.

Primary Gatekeeper

IP Address or

Name Enter either the gatekeeper’s host name (if a DNS

Server is used) or IP address.

MCU Prefix in

Gatekeeper Enter the string with which the MCU registers itself with

the gatekeeper.

The gatekeeper uses this string to identify the MCU

when forwarding calls to it.

H.323 endpoints use this number as the first part of

their dial-in string when dialing the MCU.

Aliases

Alias The alias by which the RMX’s Control Unit is identified

within the network. Up to five aliases can be defined for

each RMX.

Note: When a gatekeeper is specified, at least one

prefix or alias must be entered in the table.

9Click Next.

10 If you selected H.323 only go to Step 13.

11 In the Fast Configuration Wizard - SIP dialog box, enter the following

information:

12 Click Next.

Type Select the type that defines the format in which the card

alias is sent to the gatekeeper.

•H.323 ID (alphanumeric ID)

•E.164 (0-9, * #)

•URL ID (URL style address)

•Transport ID (IP address: port number)

•Email ID (email address format)

•Party Number (identical to the E.164 format)

Note: Although all alias types are supported (with

H.323 and E.164 being the most common), the type to

be used depends on your gatekeeper’s capabilities.

Field Description

SIP Server Select Specify to enable SIP Server configuration.

When Off is selected, all SIP options are disabled.

SIP Server IP

Address Enter either the IP address of the preferred SIP server

or its host name (if a DNS server is used).

Transport Type Select the protocol that is used for signaling between

the MCU and the SIP Server or the endpoints

according to the protocol supported by the SIP Server:

UDP – Select this option to use UDP for signaling.

TCP – Select this option to use TCP for signaling.

Field Description

13 In the Fast Configuration Wizard - System Flags dialog box, enter the

following information

14 Click the Finish button.

15 In the Success Message box, click OK.

16 Log out of the RMX Web Client and log in again with the new IP

address.

Flag Value

Conference ID

Length (MCU) The number of digits of the

Conference ID that will be

assigned by the MCU.

Range: 2-16 (Default: 5) Note: Selecting

2 digits limits

the number of

simultaneous

ongoing

conferences to

99.

Minimum

Conference ID

Length (User)

The minimum number ofdigits that

the user must enter when

manually assigning a numeric ID

to a conference.

Range: 2-16 (Default: 4)

Maximum

Conference ID

Length (User)

The maximum number of digits

that the user can enter when

manually assigning a Numeric ID

to a conference.

Range: 2-16 (Default: 8)

MCU Display Name The MCU name that appears at the endpoints.

Default: Polycom RMX 2000

Terminate

Conference when

Chairperson Exits

Yes/No (Default: Yes)

Auto Extend

Conferences When selected (default) allows conferences running

on the RMX to be automatically extended as long

there are participants connected.

Conferencing Entities

The RMX is shipped with one Entry Queues and four Meeting Rooms:

•EntryQueueDefaultEQ whose ID is 1000, and it is used to access

the default Meeting Rooms

• Four Meeting Rooms whose IDs are 1001, 1002, 1003 and 1004.

The default Entry Queue and Meeting Rooms are set to line rate of

384 Kbps.

These conferencing entities can be used to start new conferences

without any additional settings. However, if required, additional Entry

Queues and Meeting Rooms can be created if required, for example, for

conferencing at different line rates.

To start ongoing conferences and monitor their status see the RMX 2000

Getting Started Guide.

To define additional conferencing entities, see the RMX 2000

Administrator’s Guide.

User Definition

The RMX is shipped with a default Administrator user called

POLYCOM. Once you have defined other authorized administrator

users, it is recommended to remove the default user to prevent

unauthorized users from logging into the system.

For a detailed description of User definition, see the RMX 2000

Administrator’s Guide.

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