Polycom VSX 5000 User manual

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Instructional Documents

Video Conference >> PolyCom >> VSX 5000

This Document Contains:

A Device Description

An Installation Guide

Instructions for Use

Best Practices

Troubleshooting Information

Contact Information for More Help

Extension Computing

Technology Unit

Document Id: M302

Document Version: 2.3

Document Created: April 2006

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Table of Contents

Objectives of This Document 3

Goals 3

How to read this document 3

Device description 4

Installation Guide 5

Locate all the parts 5

Begin connecting the cables 6

Follow these steps in connecting the cables 7

Instructions For Use 8

Turning the device on 8

Using the remote control 9

Making your first call 10

Using the directory to make a call 11

Ending a call 12

Controlling the camera 13

Controlling the volume and mute 14

Testing the audio 15

Best Practices 18

Purpose of this section 18

Positioning the system 18

Video conference etiquette 19

Troubleshooting Guides 20

The remote control is not working 20

There is no video on the television 20

There is no audio on the television 21

The PolyCom VSX 5000 will not make a call 21

Where to find the PolyCom VSX 5000’s IP number 22

Support Contact Information 23

Who to call 23

Contact Information 23

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Objectives of This Document

Goals:

Using this document, a user should be able to accomplish the following:

•Setup a PolyCom VSX 5000 video conference device

•Properly initiate and complete a video conference using a PolyCom

VSX 5000 video conference device

•Troubleshoot basic problems with the PolyCom VSX 5000 video

conference device

•Contact the appropriate persons for help solving serious problems

with the PolyCom VSX 5000 video conference device

How to read this document:

This document is broken into several parts. Each part is labeled and can

be found by its title or its page number on the table of contents. This

document can either be read straight through as a teaching tool or as

needed as a reference tool.

Icons are used through this document to highlight important concepts or

to warn the reader about a potentially problematic situation. The

following icons are used:

Tips provide additional information that may not be obvious from

reading a product manual.

Warnings are there in case there is a risk of making a mistake that

would harm a product.

References provide links to additional information, either in books or

on the Internet, about a product.

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Device description:

PolyCom systems are designed to do one thing: make it easier to

communicate with people face to face. Because long distances often

make this infeasible, videoconferencing is becoming quite popular. When

you use the PolyCom VSX 5000 you can interact with people, in real time,

through a video connection. They can see and hear you just as you can

see and hear them.

This document explains how to setup your PolyCom VSX 5000 and how to

use it. This document also includes help troubleshooting common

problems with installation and use. Finally, this document provides

contact information for people and groups that can help you setup and

use your PolyCom VSX 5000.

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Installation Guide

This section will explain how to perform a normal installation of a

PolyCom VSX 5000 video conference device. This installation requires

that you have a television with an S-Video input and access to the

Internet.

Locate all the parts:

If you are missing a part listed stop and do not continue. Contact the

person who shipped you the device and confirm you have all the parts

you need to safely complete the installation. Missing or substandard

parts increase the likelihood that the unit will become damaged during

use.

VSX 5000 Base Unit

This is the camera for the video

conferencing system. It is placed on

top of the television screen.

Microphone Used to increase the quality of voice

transmission.

Remote Control This is the only way to control the

video conference device.

Power Cable

The cable is blue tipped and

connects the base unit to the

subwoofer.

Audio Cables

This cable is red and white tipped

and connects to the television’s

audio inputs.

LAN Cable

This cable is probably orange tipped

and connects the video conference

device to the Internet.

S-Video Cable

This cable is yellow tipped and

connects the video conference device

to the television.

Microphone Cable

This cable is brown tipped and

connects the microphone to the

video conference device.

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Miscellaneous

hardware

Contains cable ties, batteries, and

other small items used for mounting

the video conference device either

on a rack or on the television.

Documentation The manuals come on CDs and in

printed form.

Begin connecting the cables:

The following image labels only the connections you will need for a

normal installation.

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Follow these steps in connecting the cables:

It will probably be easiest to set the base unit (the camera) on a flat

table while connecting the cables. Once you are finished, place the base

unit on top of the television set. Placing the base unit on top of the

television set while connecting cables may be awkward and the base

unit may be knocked to the ground.

Plug the LAN cable into the orange LAN port on the

base unit. Then plug the other end of the LAN cable

into the Internet jack in your wall.

Plug the audio cable into the bottom red and white

jacks on the base unit. Then plug the other end of

the audio cable into the red and white audio in jacks

on the television.

Plug the S-Video cable into the bottom yellow S-

Video jack on the base unit. Then plug the other end

of the S-Video cable into the yellow S-Video in jack

on the television.

Plug the microphone cable into the brown

microphone jack on the base unit. Then plug the

other end into the microphone. After plugging a first

microphone into the base unit, a second microphone

can be plugged into the available jack on the first

microphone. See page 18 for layout options.

Plug the power cable into the blue power connector

on the base unit. Then plug the other end into the

power outlet in the wall. Also ensure the television

is plugged into a power outlet on the wall.

Batteries should already be in the remote control. If

not, place three AAA batteries in the remote control.

At this point the PolyCom VSX 5000 is connected and ready for its first

use. The next section of this document will explain how to turn the

device on and make a call.

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Instructions for Use

Turning the device on:

Begin by turning the television on.

The PolyCom VSX 5000 has a power switch on the back of

the device on the right hand side of the back panel.

The video conference device can take as long as 16 seconds

to start. Once it does you should see a short movie on the

television screen with dancing triangles (the logo for the

company PolyCom).

Once you see the main dialing page you are ready to use

your PolyCom VSX 5000 system to video conference.

Many television sets have multiple inputs. You may have to change the

channel on the television in order to use the PolyCom video conference

device. Your television’s remote probably has a button called “Line” or

“Input.” Try changing inputs if you are having problems getting a

picture. See page 20 for details.

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Using the remote control:

There are many buttons on the PolyCom VSX 5000 remote control.

However, most applications only require a few of the buttons. The most

commonly used are highlighted here:

You must have the remote control in order to use the PolyCom VSX 5000

video conference device. It runs on three AAA batteries. The rest of this

document will explain how to use the PolyCom VSX 5000 video

conference device. You will need the remote control.

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Making your first call:

You should be looking at the main dialing screen. It

may have an IP number already entered. If so,

delete it using the red left arrow near the top of

the remote control.

Type an IP number to call using the numbers on the

remote control. There is a dot button on the remote

control above the number 3 for entering dots in the

IP number.

Press the green Call button at the top of the

remote control to initiate the call. You will hear a

ringing sound and see yourself on the screen while

the call connects. You will also see the name of the

PolyCom video conferencing device you are calling

along the top of the screen. Once the call connects

you will see the person you are calling.

The video conference device you are calling must be turned on before

you can call it. If you have trouble connecting ensure the device you

are calling is on by using the telephone to call someone at that location.

Make sure you obtain the IP numbers for everyone you will be calling

during a video conference. If you do not have these numbers you will

not be able to make a call.

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