Polycom ATX 200 Assembly Instructions

ATX SDK Version 3.0.3 |ATX 300 Version 3.0.3

3725-29615-005/A |October 2011

Polycom®ATX™

Integrator’s Guide

Polycom, Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing

includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the

software contained within its products. The software is protected by United States copyright laws and international

treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound

recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not

responsible for printing or clerical errors. Information in this document is subject to change without notice.

Trademark Information

POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are

trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United

States and various other countries.

All other trademarks are property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent

applications held by Polycom, Inc.

Polycom, Inc. iii

About this Guide

The Polycom ATX Integrator’s Guide provides high-level guidelines on how to

integrate the Polycom®Architected Telepresence Experience™ (ATX™)

solution with the customer’s plasma displays, table, and other components to

create a room suitable for immersive telepresence conferencing.

The information in this guide covers both the standard ATX 300 version 3.0.3

system as well as the ATX Software Development Kit (SDK) version 3.0.3,

which runs on the ATX 200, ATX 300, and ATX 400 hardware platforms. With

the ATX SDK, the AV integrator customizes the user interface, controls, and

content using a vendor-provided control module.

This guide is intended for AV integrators and is not intended as an end user

guide.

Prerequisites

To perform the tasks in this guide:

•You must have current certification through Polycom to install and

support ATX installations.

•You should have prior knowledge and experience with Polycom

Immersive Telepresence systems.

•You should have prior knowledge and experience with Polycom HDX™

systems.

In addition, if you are installing the ATX SDK, you should be familiar with

developing GUIs for control panels and you should have experience with

control systems from control panel vendors.

Polycom ATX Integrator’s Guide

iv Polycom, Inc.

related documents:

•Integrating Polycom SoundStructure with the ATX and ATX SDK Immersive

Telepresence Systems Application Note, which provides information about

how to integrate a SoundStructure C-series device with ATX 200, 300, and

400 SDK telepresence systems.

•Control module documentation, which provides information about the

control panel/module hardware and software. Additional documents

may also be available at the control panel vendor website.

About this Guide

Polycom, Inc. v

ATX Support Process

Under the terms of the ATX certification program, authorized Partners must

offer the end user the support described in this section. End users who contact

Polycom Support will be directed to the Partner.

Technical Support

The certified Partner must be able to accept technical support problem calls via

e-mail, phone, fax, and pager. The Partner must make contact with the end

user within 24 hours of the call.

Warranty and Post-Warranty Support

The certified Partner must provide support during the warranty and after the

warranty expires, including software and hardware updates and upgrades.

They must maintain a certified configuration of Polycom products as defined

in the Polycom Immersive Telepresence (ITP) Deployment Guide.

Support Escalation Policy and Process

The certified Partner must, upon request, submit for Polycom approval, a

documented support escalation policy and process. The escalation policy must

meet Polycom’s escalation policy and must describe how problems are

escalated through the Partner’s management structure, and when necessary,

to Polycom.

Support Process

Design Questions

Design questions should be referred to the ATX Design Support Desk at

[email protected]. The Support Desk will respond by the end of the

next business day. Note that this is a North American-based email alias and

thus follows the US business day calendar.

Polycom ATX Integrator’s Guide

vi Polycom, Inc.

Polycom Parts and Software Issues

Issues with Polycom parts and software should be referred to the local

Polycom support number.

•North America: 888-248-4143

•EMEA: +44 1753 723020

•APAC: +612 997 88098

The ATX serial number must be provided when contacting Polycom Support.

Support Issue Examples

Pre-Installation or Design

The following pre-installation and design questions should be referred to the

Design Support Desk:

•Questions about table distance

•Questions about lighting, camera placement, etc.

•Questions about the recommendations in this document

The following pre-installation and design issues should be referred to the local

Polycom support number by the certified Partner:

•RMA of a broken Polycom part

•Questions about the Polycom software not working properly

•Polycom software updates and upgrades

Any questions on parts or software that are not components of the ATX system

(such as displays, control panel hardware, control panel firmware, SDK

controller software, room environmental components, and furniture) will be

referred back to the Partner.

Installation

Issues suspected to be technical problems should go through best practices

troubleshooting to validate that the hardware is operational and that basic

configuration and software versions are correct.

The following installation issues should be referred to the Design Support

Desk:

•Camera alignment issues

•Display alignment issues

•Conference table position or shape issues

About this Guide

Polycom, Inc. vii

The following installation questions should be referred to the local Polycom

support number by the certified Partner:

•Questions about Polycom parts that are missing or not working

•Questions about the HDX or Polycom control panel software not working

properly

•Calls not going through after standard codec and network

troubleshooting procedures have failed

Any questions on parts or software that are not components of the ATX system

(such as displays, control panel hardware, control panel firmware, SDK

controller software, room environmental components, and furniture) will be

referred back to the Partner.

Post-Customer Installation

The following post-customer installation questions should be referred to the

local Polycom support number by the certified Partner:

•RMA of a broken Polycom part

•Questions about the Polycom software not working properly

•Polycom software updates and upgrades

Any questions on parts or software that are not components of the ATX system

(such as displays, control panel hardware, control panel firmware, SDK

controller software, room environmental components, and furniture) will be

referred back to the Partner.

Polycom ATX Integrator’s Guide

viii Polycom, Inc.

Contents

Polycom, Inc. ix

Contents

1 Integration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Integrator’s Toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Integration Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Pre-Integration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

2 Installing the Displays, Table, Cameras, and Chairs . . . . . . 2-1

Selecting the Room, Displays, and Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting the Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting the Displays and Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Determining the Placement of the Displays and Table . . . . . . . . . . . . . . . 2–4

Installing the Displays and Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Installing the Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Creating the Camera Alignment Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Placing the Chairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

3 Installing the Remaining Electronic Components . . . . . . . . . 3-1

Installing the Codecs and the System Controller . . . . . . . . . . . . . . . . . . . . 3–1

Installing the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Installing the Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

Installing the Ceiling Microphone Arrays . . . . . . . . . . . . . . . . . . . . . . 3–4

Installing the Tabletop Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Installing the Polycom Touch Control or the Crestron Touch Panel . . . 3–14

Installing the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Installing the Crestron Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Attaching the Serial Number Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

4 Configuring the Polycom ATX System . . . . . . . . . . . . . . . . . 4-1

Performing the HDX Out-of-Box Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Upgrading and Activating the HDX Software . . . . . . . . . . . . . . . . . . . . . . 4–4

Performing the Remaining Software Configuration . . . . . . . . . . . . . . . . . 4–6

Configuring the System Controller, Telepresence Tool, and

ITP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Configuring HDX Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Polycom ATX Integrator’s Guide

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5 Configuring the Displays, Cameras, and Audio . . . . . . . . . 5-1

Configuring the Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Preparing for the Camera Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Preparing for the Camera Alignment in an ATX 200 Room . . . . . . . 5–5

Preparing for the Camera Alignment in an ATX 300 Room . . . . . . . 5–8

Preparing for the Camera Alignment in an ATX 400 Room . . . . . . 5–12

Aligning the Cameras for the Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

Setting Preset 99 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

Setting Preset 97 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

Setting Preset 96 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

Setting Preset 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

Verifying the Camera Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

Matching the Cameras for Color and Brightness . . . . . . . . . . . . . . . . . . . 5–25

Configuring the Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

Configuring the Audio Mixer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

Verifying the Microphone and Speaker Audio . . . . . . . . . . . . . . . . . 5–28

Calibrating the Ceiling Microphone Arrays . . . . . . . . . . . . . . . . . . . . 5–31

Measuring the Room Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34

Checking the Display Behavior when Calling and Hanging Up . . . . . . 5–35

A Preliminary Site Information . . . . . . . . . . . . . . . . . . . . . . A-1

About the Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

About the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7

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