Polycom Viewstation 128 User manual
Page 1 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Instructional Documents
Video Conference >> PolyCom >> ViewStation 128
This Document Contains:
A Device Description
An Installation Guide
Instructions for Use
Best Practices
Troubleshooting Information
Contact Information for More Help
Extension Computing
Technology Unit
Document Id: M304
Document Version: 2.1
Document Created: April 2006
Page 2 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Table of Contents
Objectives of This Document 3
Goals 3
How to read this document 3
Device description 4
Installation Guide 5
Locate all the parts 5
Begin connecting the cables 6
Follow these steps in connecting the cables 7
Instructions For Use 8
Turning the device on 8
Using the remote control 9
Making your first call 10
Using the address book to make a call 11
Ending a call 13
Controlling the camera 14
Controlling the volume and mute 15
Testing the audio 16
Best Practices 19
Purpose of this section 19
Positioning the system 19
Video conference etiquette 20
Troubleshooting Guides 21
The remote control is not working 21
There is no video on the television 21
There is no audio on the television 22
The PolyCom ViewStation 128 will not make a call 22
Where to find the PolyCom ViewStation 128’s IP number 23
Support Contact Information 24
Who to call 24
Contact Information 24
Page 3 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Objectives of This Document
Goals:
Using this document a user should be able to accomplish the following:
! Setup a PolyCom ViewStation 128 video conference device
! Properly initiate and complete a video conference using a PolyCom
ViewStation 128 video conference device
! Troubleshoot basic problems with the PolyCom ViewStation 128
video conference device
! Contact the appropriate persons for help solving serious problems
with the PolyCom ViewStation 128 video conference device
How to read this document:
This document is broken into several parts. Each part is labeled and can
be found by its title or its page number on the table of contents. This
document can either be read straight through as a teaching tool or as
needed as a reference tool.
Icons are used through this document to highlight important concepts or
to warn the reader about a potentially problematic situation. The
following icons are used:
Tips provide additional information that may not be obvious from
reading a product manual.
Warnings are there in case there is a risk of making a mistake that
would harm a product.
References provide links to additional information, either in books or
on the Internet, about a product.
Page 4 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Device description:
PolyCom systems are designed to do one thing: make it easier to
communicate with people face to face. Because long distances often
make this infeasible, videoconferencing is becoming quite popular. When
you use the PolyCom ViewStation 128 you can interact with people, in
real time, through a video connection. They can see and hear you just as
you can see and hear them.
This document explains how to setup your PolyCom ViewStation 128 and
how to use it. This document also includes help troubleshooting common
problems with installation and use. Finally, this document provides
contact information for people and groups that can help you setup and
use your PolyCom ViewStation 128.
Page 5 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Installation Guide
This section will explain how to perform a normal installation of a
PolyCom ViewStation 128 video conference device. This installation
requires that you have a television with an S-Video input and access to
the Internet.
Locate all the parts:
ViewStation 128
Base Unit
This is the camera for the
teleconferencing system. It is placed
on top of the television screen.
Microphone Used to increase the quality of voice
transmission.
Remote Control This is the only way to control the
video conference device.
Power Cable The cable plugs into a power outlet in
the wall in the conference room.
Audio Cables
This cable is red and white tipped and
connects to the television’s audio
inputs.
LAN Cable
This cable is probably orange tipped
and connects the video conference
device to the Internet.
Video Cable
This cable is yellow tipped and
connects the video conference device
to the television.
Microphone Cables
This cable is brown tipped and
connects the microphone to the video
conference device.
Documentation The manuals come on CDs and in
printed form.
If you are missing a part listed stop and do not continue. Contact the
person who shipped you the device and confirm you have all the parts
you need to safely complete the installation. Missing or substandard
parts increase the likelihood that the unit will become damaged during
use.
Page 6 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Begin connecting the cables:
The following image labels only the connections you will need for a
normal installation.
Page 7 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Follow these steps in connecting the cables:
It will probably be easiest to set the base unit (the camera) on a flat
table while connecting the cables. Once you are finished, place the base
unit on top of the television set. Placing the base unit on top of the
television set while connecting cables can be awkward and the base
unit may be knocked to the ground.
Plug the LAN cable into the orange LAN port on the
base unit. Then plug the other end of the LAN cable
into the Internet jack in your wall.
Plug the audio cable into the bottom red and white
jacks on the base unit. Then plug the other end of the
audio cable into the red and white audio in jacks on
the television.
Plug the video cable into the bottom yellow video jack
on the base unit. Then plug the other end of the video
cable into the yellow video jack on the television.
Plug the microphone cable into the brown microphone
jack on the base unit. Then plug the other end into
the microphone.
Plug the power cable into the power connector on the
base unit. Then plug the other end into a power outlet
in the wall. Also ensure the television is plugged into
a power outlet on the wall.
Batteries should already be in the remote control. If
not, place three AAA batteries in the remote control.
At this point the PolyCom ViewStation 128 is connected and ready for its
first use. The next section of this document will explain how to turn the
device on and make a call.
Page 8 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Instructions for Use
Turning the device on:
Begin by turning the television on.
The PolyCom ViewStation 128 has a power switch on the
back of the device on the right side of the back panel.
The video conference device can take as long as 10 seconds
to start. Once it does you should see a short movie on the
television screen with dancing triangles (the logo for the
company PolyCom).
Once you see the main menu page you are ready to use your
PolyCom ViewStation 128 system to video conference.
Many television sets have multiple inputs. You may have to change the
channel on the television in order to use the PolyCom video conference
device. Your television’s remote probably has a button called “Line” or
“Input.” Try changing inputs if you are having problems getting a
picture. See page 21 for details.
Page 9 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Using the remote control:
There are many buttons on the PolyCom ViewStation 128 remote control.
However, most applications only require a few of the buttons. The most
commonly used are highlighted here:
You must have the remote control in order to use the PolyCom
ViewStation 128 video conference device. It runs on three AAA batteries.
The rest of this document will explain how to use the PolyCom
ViewStation 128 video conference device. You will need the remote
control.
Page 10 of 24
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Making your first call:
You should be looking at the main menu. Use the
red arrow buttons to highlight the various
options on the main menu. To start a video
conference call, highlight “Video Call” and press the
red enter button on the remote control.
On the dialing page use the numbers on the remote
control to enter an IP number to call. To type a dot
press the red right arrow button .
Press the green Call button at the top of the
remote control to initiate the call. You will hear a
ringing sound and see yourself on the screen while
the call connects. Once the call connects you will
see the person you are calling. You will also see the
name of the PolyCom video conferencing device you
are calling along the bottom of the screen.
The video conference device you are calling must be turned on before
you can call it. If you have trouble connecting ensure the device you
are calling is on by using the telephone to call someone at that location.
Make sure you obtain the IP number for the device you will call during a
video conference. If you do not have this number you will not be able
to make a call.
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