Polycom CX5000 User manual

3725-64353-001/B | January 2012

Polycom®CX5000

and

CX5000 HD Systems

User’s Guide

Trademark Information

POLYCOM®, the Polycom "Triangles" logo and the names and marks associated

with Polycom's products are trademarks and/or service marks of Polycom, Inc. and

are registered and/or common law marks in the United States and various other

countries. All other trademarks are property of their respective owners. No portion

hereof may be reproduced or transmitted in any form or by any means, for any

purpose other than the recipient's personal use, without the express written

permission of Polycom.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign

patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any

means, electronic or mechanical, for any purpose, without the express written

permission of Polycom, Inc. Under the law, reproducing includes translating into

another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all

proprietary rights with respect to the software contained within its products. The

software is protected by United States copyright laws and international treaty

provision. Therefore, you must treat the software like any other copyrighted material

(e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is

accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information

in this document is subject to change without notice.

Polycom CX5000 System User’s Guide

Contents

Introduction.............................................................................................................. 7

Polycom CX5000 System Documentation ....................................................................7

Support and Online Documentation ............................................................................7

System Requirements ..................................................................................................8

How the Polycom CX5000 System Works ................................................................... 9

The Polycom CX5000 HD System................................................................................10

The Polycom CX5000 Device ......................................................................................11

Touch-Screen Display .................................................................................................12

External dial pad and satellite microphones ..............................................................13

Using the Polycom CX5000 System as a Conference Phone ....................................... 14

Adjust the ringer and speaker volume .......................................................................14

Use the tutorial...........................................................................................................15

Send and receive phone calls .....................................................................................15

Place a phone call.......................................................................................................16

Answer an incoming phone call .................................................................................16

Conference calls .........................................................................................................16

Three-way calls...........................................................................................................16

Place a three-way call during an existing conference call..........................................17

Polycom CX5000 System User’s Guide

Add an additional phone to an existing conference call (three-way call ...................18

Call waiting .................................................................................................................18

Accept a call during a conference ..............................................................................18

Getting Started with Unified Communications Conferencing .................................... 19

Choose a conferencing method .................................................................................19

Using Microsoft Lync 2010....................................................................................... 20

User Operations .........................................................................................................20

Place an audio or video call to a single contact .........................................................20

Place an audio or video call to multiple contacts.......................................................20

Send an instant message............................................................................................20

Answer an audio call ..................................................................................................21

Answer a video call.....................................................................................................21

Answer a conference or content call..........................................................................21

Decline a call...............................................................................................................21

Redirect a call .............................................................................................................21

Join a meeting ............................................................................................................21

Add video to an audio call..........................................................................................22

Add participants to a call in progress .........................................................................22

Send a file ...................................................................................................................22

Share content .............................................................................................................22

Polycom CX5000 System User’s Guide

Using Microsoft Office Live Meeting 2007 ................................................................ 23

User Operations .........................................................................................................23

Join a meeting ............................................................................................................23

Start Voice and Video .................................................................................................24

Connect to audio ........................................................................................................24

Connect to telephone conferencing by having the conferencing service call you ....25

Connect to telephone conferencing by dialing into the service ................................25

Connect to video ........................................................................................................25

Using the Microsoft Office Live Meeting Client .........................................................26

Schedule a meeting in advance..................................................................................28

Configure the Conferencing Add-in for Microsoft Office Outlook .............................28

Schedule a meeting using the Conferencing Add-in for Outlook...............................29

Using Microsoft Office Communicator 2007 ............................................................. 30

About phone number formats ...................................................................................30

User Operations .........................................................................................................30

Make a quick phone call.............................................................................................30

Call a contact in your Contact list...............................................................................30

Call an outside number ..............................................................................................31

Place and receive phone calls.....................................................................................31

Place a one-click phone call........................................................................................31

Call additional numbers..............................................................................................32

Polycom CX5000 System User’s Guide

View call options for a contact...................................................................................32

Type a new number to call .........................................................................................32

Answer a phone call ...................................................................................................33

Ignore a call ................................................................................................................33

Redirect a call .............................................................................................................33

Using Call Controls......................................................................................................34

Place and receive video calls ......................................................................................35

Place a video call ........................................................................................................35

Receive a video call ....................................................................................................36

Appendix A: Performance Tips................................................................................. 37

Tips for improved audio performance .......................................................................37

Tips for improved video performance........................................................................37

Polycom CX5000 System User’s Guide

Introduction

When you want to meet with people who are geographically separated, video conferencing

gives you a greater sense of immediacy than a conventional telephone conference call. The

Polycom®CX5000 is a next generation video conferencing system that provides a

comprehensive conferencing experience through the use of 360-degree video and active

speaker detection.

Polycom CX5000 System Documentation

In addition to this guide, the following documentation is available for the Polycom CX5000

system. You can find the documents inside the Polycom CX5000 system package or at

support.polycom.com.

•Polycom CX5000 System Release Notes, which covers product limitations

and workarounds.

•Quick Tips for the Polycom CX5000 System, a guide to basic tasks using the

Polycom CX5000 system with Microsoft®Lync™, Microsoft Office Live

Meeting, and Microsoft Office Communicator.

•Polycom CX5000 System Setup Guide, which explains how to set up,

configure, and begin using the Polycom CX5000 device.

•Polycom CX5000 System Deployment Guide, which provides device

configurations, best practices, a troubleshooting guide, and Frequently

Asked Questions for the Polycom CX5000 device.

•Polycom CX5000 System Regulatory Notices, which provides regulatory

information for the countries in which the Polycom CX5000 system is

approved for use.

Support and Online Documentation

(800)POLYCOM (765-9266)

http://support.polycom.com/PolycomService/support/us/support/voice/index.html

Polycom CX5000 System User’s Guide

System Requirements

The following are the minimum system requirements for the Polycom CX5000 system

hardware and software.

•Computer running one of the following operating systems:

oWindows XP™ operating system (SP2 or later, 32-bit only)

oWindows Vista™ operating system (32-bit and 64-bit)

oWindows 7 (32-bit and 64-bit)

•Computer running one of the following client applications:

oMicrosoft Lync™ 2010

oMicrosoft Office Communicator 2007

oMicrosoft Office Live Meeting 2007, client version 8.0.6362.128 or later

•Computer with 2.0 gigahertz or higher processor.

•Recommended 2.0 gigabyte (GB) of RAM or higher.

•1.5 gigabytes (GB) of available hard disk space.

•Video card with 128 MB of RAM or higher.

•Super VGA (1280 × 1024) or higher-resolution video adapter and monitor.

•Keyboard and mouse, or compatible pointing device.

•Graphics hardware running in full hardware acceleration mode.

•For conference phone use, an analog PSTN phone line.

•For remote management, an Ethernet network adapter appropriate for the

type of local-area or wide-area network to which you will connect.

•For the Polycom CX5000 HD system, the computer to which a CX5000 HD

device is connected must have a quad-core processor to transmit HD video to

the far end. A quad core processor is not required to display HD video received

from the far end.

Polycom CX5000 System User’s Guide

How the Polycom CX5000 System Works

The Polycom CX5000 system, when used with Microsoft Lync, Microsoft Office Live

Meeting 2007, and Microsoft Office Communicator 2007, is a video conferencing system.

Video conferencing is a set of interactive telecommunication technologies that enable

persons at two or more locations to interact using video and audio transmissions

simultaneously. It has also been called visual collaboration.

With the Polycom CX5000 system, you can do all of the following:

•Place an outgoing phone call.

•Answer an incoming phone call.

•Conduct an audio-only session.

•Conduct an audio/video conference.

When you place the Polycom CX5000 system in the center of your conference table, the

integrated cameras capture the entire panoramic view of your conference room, and the

integrated microphones capture the voices coming from any location around the table.

Polycom CX5000 System User’s Guide

The Polycom CX5000 HD System

Polycom CX5000 HD systems support HD (720 x 1280) active speaker video when

connected to a quad-core computer running a Microsoft Lync client. The HD video stream is

supported only for point-to-point calls. Video in Online Meetings or other collaborative

calls that use the Microsoft Lync AVMCU, such as for whiteboard presentations and

PowerPoint® slide shows, is limited in Lync Server 2010 to VGA resolution.

CX5000 HD systems also offer the active speaker modes supported by non-HD CX5000

systems on earlier releases. Except for HD active speaker video, CX5000 HD devices are

functionally identical to non-HD Polycom CX5000 devices.

Polycom CX5000 HD systems can be identified by the HD marking on the product label that

is located on the bottom of the tabletop console.

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