Poly VVX 310 Quick guide

Poly Telephone Configuration in Administrator Portal

POPP Hosted Microsoft VoIP Phone System

For service, call 763-797-7900 or visit www.popp.com

Page 1 of 45/27/22

1. Logging In

•Go to: http://portal.popp.com/bg

•Number: enter 10-digit phone number (phone number must be set up by POPP with

administrative access) or e-mail (if e-mail login is enabled)

•Password: enter the password and click [Login]

2. Individual Telephone Configuration

1. Click [Phones]

2. Check the box next to the phone to be

configured

3. Click on [Actions] and select [Configure phone]

4. Click [Edit]

5. Click [Programmable Keys –Line] (or click on the line keys

on the telephone) to configure a line key button:

oA list of keys (“Key 1”, “Key 2”, etc.) will appear

below. The key numbers listed correspond to the line

key buttons on the telephone as follows:

Poly VVX 150:

Key 1

telephone display

Key 2

Poly Telephone Configuration in Administrator Portal

POPP Hosted Microsoft VoIP Phone System

For service, call 763-797-7900 or visit www.popp.com

Page 2 of 45/27/22

Poly VVX 250:

Key 1

telephone display

Key 2

Key 3

Key 4

Poly VVX 300 Series:

Key 1

telephone

display

Key 4

Key 2

Key 5

Key 3

Key 6

Poly VVX 400 Series:

Poly VVX 500 Series:

Poly VVX 600 Series:

6. Click [Programmable Keys –Bottom] (or click on the softkeys on the telephone) to configure a softkey button:

oA list of keys (“Key 1”, “Key 2”, etc.) will appear below. The key numbers listed correspond to the softkey

buttons on the telephone as follows:

*[More] softkey displays in the Key 4 position when five or more softkeys are programmed

Key 1

telephone

display

Key 7

Key 2

Key 8

Key 3

Key 9

Key 4

Key 10

Key 5

Key 11

Key 6

Key 12

1-4 keys programmed:

5-8 keys programmed:

9-12 keys programmed:

Key 1

telephone

display

Key 1

Key 5

Key 1

Key 5

Key 9

Key 2

Key 6

Key 2

Key 6

Key 10

Key 3

Key 7

Key 3

Key 7

Key 11

Key 4

Key 8

Key 4

Key 8

Key 12

1-4 keys programmed:

5-8 keys programmed:

9-12 keys programmed:

Key 1

telephone

display

Key 1

Key 5

Key 1

Key 5

Key 9

Key 2

Key 6

Key 2

Key 6

Key 10

Key 3

Key 7

Key 3

Key 7

Key 11

Key 4

Key 8

Key 4

Key 8

Key 12

13-16 keys programmed:

Key 1

Key 5

Key 9

Key 13

Key 2

Key 6

Key 10

Key 14

Key 3

Key 7

Key 11

Key 15

Key 4

Key 8

Key 12

Key 16

telephone display

Key1

Key 2

Key 3

Key 4

More*

Poly Telephone Configuration in Administrator Portal

POPP Hosted Microsoft VoIP Phone System

For service, call 763-797-7900 or visit www.popp.com

Page 3 of 45/27/22

7. Click on the [Key #] to be configured and complete the following fields:

oSoft key action: select the desired function

oEnter/select the following (if applicable):

oNumber: enter 10-digit phone number

oPark orbit: select park orbit

oExtension: enter 4-digit extension

oLine: select line

oLabel: enter a label to appear on the phone display

8. Click [Save changes] to save or [Discard changes] + [Discard] to cancel

9. Reboot your telephone: On your telephone, press [Home] button + [Settings] + [Basic] + [Update Configuration] +

[Yes] and wait up to five minutes for the telephone to learn its new configuration

10. Click [close] when finished

3. Multiple Telephones (Phone Profiles) Configuration

The administrator can view/modify the default settings for each telephone model purchased. Changing the settings in the

profile for each telephone model determines the settings/buttons each end user with that telephone model will be able

view/modify in the User Portal.

1. To manage the Phone Profiles for the department you are an administrator for:

•Click [Phones]

•Click [manage your phone profiles] to

launch the Phone Profile Editor screen

2. To modify a Phone Profile:

oClick [Edit] for the phone model profile to be configured (e.g., clicking [Edit] for Poly VVX 410 allows you to

change the telephone button programming for all telephones at once)

Poly Telephone Configuration in Administrator Portal

POPP Hosted Microsoft VoIP Phone System

For service, call 763-797-7900 or visit www.popp.com

Page 4 of 45/27/22

oMake the desired changes following the same process you would for updating the configuration of an

individual phone

oWhen changes are saved, the telephone button programming and/or ring tone will be saved for all

telephones matching the model selected (e.g., all Poly VVX 410 telephones)

oClose your browser window to log out of the Phone Profile Editor

oReboot each telephone: on each telephone (e.g. on each VVX 410), press Home button + Settings + Basic +

Update Configuration + Yes and wait up to five minutes for the telephone to learn its new configuration

Modify Telephone Display Background Image (only for models listed below)

To modify the background image on the telephone display:

oCreate an image file of the following file type and size using an image editor of your choice:

oJPEG and PNG file formats are supported

oOptimal background image sizes (in pixels):

▪VVX 31X - 208 x 104 pixels

▪VVX 41X - 320 x 240 pixels

▪VVX 50X - 320 x 240 pixels

▪VVX 60X - 480 x 272 pixels

▪VVX 250 - 320 x 240 pixels

▪VVX 350 - 320 x 240 pixels

▪VVX 450 - 480 x 272 pixels

oAvoid using white in the background image to maintain contrast with programmable button text which

displays in white

oUpload the image file to a web server that you maintain, which must be accessible by the phones over the

internet

oEnter the URL for the image file into the Background Image Phone field of the phone profile

oReboot the phone(s) to pick up the new image file

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