Plantronics Poly Sync 10 Series User manual
Poly Sync 10 Series
Corded Speakerphone
User Guide
A portable speakerphone with corded connectivity.
Lock
Indicator Light
Music
ANC
imer
Custom Button
Headphones
Phone
Mobile
Computer
Camera
Charging/Battery
Mic / Mic Mute
Music
Devices
Phone
Scaled to 45% of full size
General
Indicator Light
Music
Scaled to 45% of full size
Press to interact with Microsoft Teams (Teams model only, desktop application
required)
Volume down
Mute / Hold
Volume up
Call
LED bar
LED bar What lights mean
Flashing
green
Incoming call
Solid green In a call
Solid red Mute active
Flashing red Call on hold
NOTE LEDs do not illuminate in standby mode.
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new device.
Controls and status lights
LEDs
Be safe
3
Connect the USB cable from the speakerphone to the USB port on your computer.
NOTE Your speakerphone has a USB-A to USB-C adapter for easy connection to either type of
port.
USB-A / USB-C
Download Poly Lens App to get the most out of your device. Some softphones require the
installation of Poly software to enable device call control (answer/end and mute)
functionality. Download: poly.com/software.
• Enable features
• Change settings
• Configure call control for softphones
• Update device firmware
• Manage notifications and alerts
• Schedule health and wellness reminders
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/software.
Setup
Corded setup
Load software
4
Lock
Indicator Light
Music
ANC
imer
Custom Button
Headphones
Phone
Mobile
Computer
Camera
Charging/Battery
Mic / Mic Mute
Music
Devices
Phone
Scaled to 45% of full size
General
Indicator Light
Music
Scaled to 45% of full size
Plug the USB cable into your computer. The LED bar illuminates when powered on.
NOTE Your speakerphone has a USB-A to USB-C adapter for easy connection to either type of
port.
Press the Call button to answer or end a call.
Dial using your softphone application.
1Press and hold the Mute button for 2 seconds to hold the call. The LED bar flashes red.
2To resume call, hold the Mute button for 2 seconds. The LED bar returns to solid green.
NOTE The Call button is also equipped to hold calls. Press the Call button for 2 seconds to
hold/resume call.
Press the Volume up (+) or down (-) buttons to increase or decrease volume.
Adjust speakerphone microphone volume
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
During an active call, press the Mute button to mute or unmute the microphones.
Manage mute settings in Poly Lens App.
Your device has a Teams button to quickly view and use the Microsoft Teams desktop
app. The Teams button pulses when you have a meeting or notification.
•When not on a call, tap the Teams button to view Microsoft Teams app on your
computer.
• When the Teams button LED pulses purple, tap to view your Teams notifications or
meeting.
NOTE Teams model and open Teams desktop application required. Teams mobile application is
not supported.
NOTE If your Teams button is not responsive, ensure your Poly device is the default audio device
in Microsoft Teams settings.
Basics
Power
Answer or end a call
Make a call
Hold call
Volume
Mute/Unmute
Launch Microsoft
Teams (Teams model
only)
5
(Teams model only) How do I interact with
Microsoft Teams? • Tap the Teams button to quickly open and use
Microsoft Teams.
• Teams model is compatible with Microsoft Teams
desktop app. Teams mobile app is not supported.
(Teams model only) When I tap the Teams
button nothing happens.
• Your device is not set as the default audio input and
output device in Microsoft Teams. Change settings
in Microsoft Teams.
How do I manage my speakerphone using
Poly software?
• Your speakerphone is supported by Poly desktop
application: Poly Lens Desktop App. Download:
poly.com/software.
Troubleshoot
6
Contents may vary by product.
Speakerphone with USB-A to USB-C adapter
Quick start guide
What's in the box
7
Support
NEED MORE HELP?
poly.com/support
Manufacturer:
Plantronics, Inc. Plantronics B.V. Plantronics Ltd.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
Building 4, Foundation Park
Cannon Lane, Part 1st Floor
Maidenhead, SL6 3UD
United Kingdom
© 2022 Poly. All trademarks are the property of their respective owners. Manufactured
by Plantronics, Inc.
Model ID: SY10/SY10-M USB-A/C. System: Poly Sync 10 has a SY10/SY10-M
speakerphone.
221074-06 01.22
8
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