Plantronics POLYCOM Voyager Focus 2 Office User manual

Voyager Focus 2 Office

Bluetooth headset system for computer

and desk phone

User Guide

PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents

Overview 3

Headset 3

Base overview 4

Accessories 4

Hook up system 5

Desk phone setup details 5

Position Your Base 7

Pair 8

Pair again to base 8

Pair to mobile device 8

Pair mode 8

Fit and charge 9

Wear on the right or left 9

Charge 9

Check headset battery status 9

Load software 10

Update ﬁrmware 10

The Basics 11

Power on/off 11

Adjust volume 11

Make, answer, end calls 11

Launch Microsoft Teams (Teams model only) 12

Use sensors 12

More Features 14

Play or pause audio 14

Voice assistant (smartphone feature) 14

ANC 14

Change your default line 14

Online indicator 14

Corded mode (audio over USB) 14

Troubleshooting 15

Headset 15

Desk phone 16

Softphone 16

What's in the box 18

Support 19

Siri

Google Assistant

:02

2x 3x

Support Timer

Custom Button

olume

Play / Pause

Power

Device Controls

Headphones

Headset

Support Timer

Custom Button

Volume

Play / Pause

Power

Device Controls

Support T

Custom Button

Volume

Play / Pause

Power

Device Controls

Lock

Indicator Light

Music

ANC

Devices

Phone

Mobile

Computer

Camera

Charging/Battery

Scaled to 45% of full size

Devices

Charging/Battery

Blutooth

Device Status

Support

Settings

Daisy Chain / Link Lock

ANC

Timer

Custom Button

Power

Device Controls

Headphones

Mobile

Computer

Camera

Headset

Support

Settings

Daisy Chain / Link Lock

ANC

Timer

Custom Button

Power

Device Controls

Custom Button

Volume

Mic / Mic Mute

Play / Pause

Power

Device Controls Headset

olume

Mic / Mic Mute

Play / Pause

Power

Volume

Mic / Mic Mute

Play / Pause

Power

Device Controls

ANC:

Low/High

ANC Active Noise Cancelling (off/low/high)

Volume up

Call button/Press to interact with Microsoft Teams (Teams model only, requires

Teams app)

Siri/Google Assistant Default voice assistant

Play/pause**

Next track**

Previous track**

Volume down

Mute/unmute

Power on/off

Bluetooth pairing

NOTE **Functionality varies by application. May not function with web-based apps.

Be safe

Please read the safety guide for important safety, charging, battery and regulatory information

before using your new headset.

Overview

Headset

1 2 3 4 5 6 7 8 9

1Computer button 8Handset lifter jack

2Microsoft Teams button (Teams model

only)

9Telephone interface cable jack

3Bluetooth LED 10 Bluetooth pairing button

4Desk phone button 11 Desk phone listening volume

5Charging LED 12 Desk phone speaking volume

6USB port 13 Desk phone conﬁguration switch

7Power jack

1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk

phone call. Enables remote call control with your headset.

2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control

with your headset.

Base overview

Accessories

Using the diagram, connect your headset system.

NO HEADSET PORT

HEADSET PORT

NOTE Base configuration settings

Desk phone Setting (on bottom of base)

Most phones A

Cisco phones D

Cisco phones with EHS cable A

Choose a desk phone setup A, B, C or D and connect cables.

ADesk phone with dedicated headset port

USE

• Connect one end of the telephone interface cable to the back of the base

• Connect the other end of the telephone interface cable into the dedicated headset port on

the desk phone

IMPORTANT Cisco phones use configuration Don the bottom of the base. Most other phones use

default configuration A.

Hook up system

Desk phone setup details

NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press

both the headset button on your desk phone and the call control button on the headset to

answer or end calls.

BDesk phone (standard)

USE

• Connect one end of the telephone interface cable to the back of the base

• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the

telephone interface cable junction box

• Finally connect the remaining end of the telephone interface cable into the open handset port

on the desk phone

IMPORTANT Cisco phones use configuration Don the bottom of the base. Most other phones use

default configuration A.

NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does

not have a dedicated headset port. In this configuration, manually remove the handset on your

desk phone and press the call control button on the headset to answer or end calls.

CDesk phone + EHS cable (sold separately)

USE

IMPORTANT Use configuration Aon the bottom of the base, which works for most phones

including Cisco phones.

DDesk phone + HL10 lifter (sold separately)

USE

IMPORTANT Cisco phones use configuration Don the bottom of the base. Most other phones use

default configuration A.

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrect

position can cause noise and interference problems.

NOTE Headset cradle may vary, but function is the same.

Position Your Base

Your headset comes pre-paired to the base. To pair again:

Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back

of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.

Pairing is successful when you hear "pairing successful" and "base connected" and the display

panel's Bluetooth icon turns solid blue.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;

this includes the base.

1To put your headset in pair mode, slide and hold the Power switch away from the off position

until you hear "pairing" and the headset LEDs flash red and blue.

2Activate Bluetooth on your phone and set it to search for new devices.

•iPhone Settings > Bluetooth > On*

•Android Settings > Bluetooth: On > Scan for devices*

NOTE *Menus may vary by device.

3Select “ Poly VFOCUS2 Series.”

If necessary, enter four zeros (0000) for the passcode or accept the connection.

Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;

this includes the base.

Slide and hold the headset Power switch away from the off position until the LEDs flash red and

blue.

Pair

Pair again to base

Pair to mobile device

Pair mode

• To position the microphone on the right or left side, rotate the microphone boom up and over.

Bend the boom so it is approximately 2 finger widths from the corner of your mouth.

NOTE Your headset senses when you change the microphone boom from one side to the other and

syncs the audio specific to each side.

• Gently flex the headband wider if the fit is uncomfortable on your ears.

Charge your headset by placing it in the base's cradle or by using a micro USB cable. The headset

LEDs flash when charging. It takes approximately 2 hours to fully charge your headset. The LEDs

turn off once charging is complete.

NOTE The micro USB cable plugs into a computer or wall charger's USB port.

Headset LEDs What they mean

Off Charging complete

Battery high

Battery medium

Battery low

Battery critical

Check your headset battery status:

• With headset inactive, slide and release the Power switch away from the off position. Listen to

the voice alert or observe the headset LEDs.

Fit and charge

Wear on the right or left

Charge

Check headset battery

status

Customize your device behavior through advanced settings and options with Poly Lens App. Some

softphones require the installation of Poly software to enable device call control (answer/end and

mute) functionality. Download: poly.com/lens.

NOTE Device settings are also available in Plantronics Hub App.

Keep your firmware up-to-date to improve performance and add new features to your Poly device.

Update your ﬁrmware using your computer with Poly Lens App. Download at poly.com/lens.

While updating ﬁrmware:

• Do not use your Poly device until the update is complete.

• Disconnect your Poly device from paired devices such as phones, tablets and computers.

• Do not start a second update from a second device.

• Do not stream media.

• Do not answer or place a call.

Load software

Update firmware

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