Plantronics CS50 User manual

TROUBLESHOOTING

SYMPTOM SUGGESTION

I cannot hear caller/dial tone. •Check that all cords and jacks are

connected correctly.

•Check that the base has power

(power indicator * is red) and

the headset battery is fully charged.

•Try other telephone configuration

dial settings on the base unit.

Ensure the selected number is

directly in line with the horizontal

position indicator. See Step 4.4 in

the QSG.

•Ensure you are in headset mode.

Press the talk button to select

correct mode.

The talk indicator light on the

base is on (green).

•Select another listen volume

master setting on the base.

Callers cannot hear me. •Try other telephone configuration

dial settings on the base unit.

Ensure the selected number is

directly in line with the horizontal

position indicator. See Step 4.4 in

the QSG.

•Increase the speak volume fine

tune on the base unit.

If the volume is still too low,

increase the talk volume master

setting on the bottom of the

base unit.

•Check that the mute function is off.

See Step 5.2 in the QSG.

* ... refer to Quick Start Guide (QSG) for

details of corresponding numbered features.

SYMPTOM SUGGESTION

Receive sounds distorted. •Move the CS50 base unit further away

from telephone or computer.

•If your telephone has a receive volume

control, lower your telephone volume

until the distortion disappears.

•Lower the listen volume control on

the headset. If the distortion persists, lower

the listen volume master setting on the

back of base. See Step 5.1 and 5.2 in

the QSG.

•Perform system reset. See page 5.

People I talk to can •Your phone may be sensitive to

hear a buzz in the 900 MHZ. Move the CS50 base

background. further away from your phone.

•If the AC Adapter is plugged into a power

strip, try plugging it into the wall directly.

•Call TAC for a RF filter.

I can hear beeps in the •One beep every 10 seconds is caused by

headset. a low battery warning. Recharge battery

by returning it to the base charge cradle for

one to three hours until charge light stays

lit or quits blinking.

•Two beeps is an out of range warning.

Move closer to the base.

•Three rapid beeps every 15 seconds

indicates your mute is on. Press the mute

control dial once to turn mute off.

•When an optional lifter is connected,

three repetitive beeps indicate a call is

coming into the headset. Press the talk

button on the headset to answer the call.

SYMPTOM SUGGESTION

I can hear too much •Lower the speak volume fine tune

echo or sidetone. on the base unit.

•If the volume is still too high, lower

the speak volume master setting.

See Step 5.4 and 5.5. in QSG.

My handset lifter operates •Disable the IntelliStand function

every time I remove or by moving the IntelliStand switch

replace my headset in the to position I (off).

base unit.

Battery talk time performance •Replace battery with a new battery

is significantly degraded even pack. Refer to the diagrams on

after a full recharge. page 6 in the Product Information

Booklet (PIB).

Headset is uncomfortable •Try changing earloop sizes.

when worn in over-the-ear Experiment to find the best fit.

mode.

The call is dropped. •Try to reset the system. see page 5.

(Talk indicator on the headset If this does not work try the

and base will not be re-subscription procedure on page 4.

illuminated.)

I hear static that does not •Try to re-establish a link by pressing

allow me to communicate. the headset talk button. If that does

not work, try resetting the base unit.

See Step 4 of System Reset on page

5. Last, try the whole System Reset

procedure on page 5.

SUBSCRIPTION

The headset and base unit are supplied

subscribed to each other. However, if

you wish to use a replacement headset

with the base unit then the units must be

re-subscribed as follows:

1. Return the headset to the headset

charge cradle.

2. Press and hold both the talk volume

fine tune buttons on the base unit for

a minimum of 5 seconds. The power

indicator will then flash (red).

3. Press and hold the headset mute control

button for a minimum of 5 seconds. The

talk indicator light on the headset will

then illuminate (green).

Successful re-subscription is indicated

when the power indicator is fully

illuminated and the talk indicator light

is off.

4. To complete the process, reset the base

unit by disconnecting the AC power

adapter from the AC power adapter

jack for 5 seconds, then reconnect.

5. If re-subscription fails within

2 minutes the headset will return

to the un-subscribed state. Try the

re-subscription process again or call

Technical Support (page 5).

MAINTENANCE

1. Unplug the unit from the telephone and the AC adapter

from the power source before cleaning.

2. Clean the equipment with a damp (not wet) cloth.

3. Do not use solvents or other cleaning agents.

SYSTEM RESET

To recover from some fault conditions (refer to the

Troubleshooting Section) you may need to perform a

system reset.

To perform the system reset follow this procedure:

1. Press both the talk button and the mute control

button on the headset for 5 seconds.

2. When the talk indicator light on the headset blinks,

release both buttons.

3. Press the talk button again.

4. Next reset the base unit by disconnecting the AC power

adapter from the AC power adapter jack for

5 seconds, then reconnect.

The system reset operation is complete.

The Plantronics Technical Assistance Center (TAC)

is ready to assist you! Dial (800) 544-4660 x5538

Sunday 5P.M. through Friday, 5P.M. Pacific Time or visit

the Support section of our website at www.plantronics.com.

Contact TAC for accessibility information.

(04-04)

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