Plantronics BLACKWIRE C210 User manual

USER GUIDE

Blackwire™C210

Blackwire C220

Table of Contents

Welcome

Welcome to the Plantronics family of headset products. Plantronics provides a wide range of

products from mission-critical and business-critical applications to personal communications

and entertainment. For additional information visit our web site at plantronics.com, where

you can visit our 24/7 support, browse through our knowledge base, chat live or ask a

question. We also feature a variety of installation tutorials to make set up quick and easy.

Please refer to the safety information found in the Quick Start Guide for important

product safety information prior to installation or use of the product.

Features

Package Contents

WARNING Do not use headphones/headsets at high volumes for an extended

period of time. Doing so can cause hearing loss. Always listen at moderate levels. See

plantronics.com/healthandsafety for more information on headsets and hearing.

We recommend that you install the Plantronics software. Though your headset will

operate without it, the software is required in order to use the call answer/end function

with your Unified Communications application from the inline control. Go to

plantronics.com/support and click the Software Downloads tab. Follow the instructions

to download and install the software.

Mute/Unmute LED

Volume Up

Volume Down

Registering your product online 2

Technical assistance 2

Package contents 3

Features 3

Powering on 4

Installing Plantronics software 4

Headset features 5

Using the headset 6

Media Manager 7

Troubleshooting 8

Blackwire C210 Blackwire C220

Registering Your Product Online

Visit plantronics.com/productregistration to register your product online so that we can

provide you with the best possible service and technical support.

Technical Assistance

Visit our web site at plantronics.com/support for technical support including frequently

asked questions, compatibility and accessibility information. The Plantronics Technical

Assistance Center (TAC) is also ready to assist you.

Answer/End

Installing Plantronics software

For the ability to remotely detect and answer/end a call from your softphone application

via the headset call control button install Plantronics Unified Runtime Engine provided with

the Plantronics product or download from a convenient web site.

1. If a Plantronics CD is provided, insert the CD and follow the installation instructions.

2. Or, you may download the latest version of this software from the

plantronics.com/software page.

3. Your softphone may require you to choose which audio device you wish to use. Please

refer to softphone documentation for details.

Configuration and status

The Plantronics Control Panel is included in a Typical Install option. Start the Plantronics

Control Panel from the Windows Start Programs menu. The Plantronics Control Panel

screen will let you view status, change device parameters, set preferences, etc.

Software Update Manager

All software for your Plantronics device can be remotely updated if and when updates

are available. Start Plantronics Update Manager from Windows Start Programs menu to

change settings such as automatic or manual check for updates.

Powering On

Powering on the Blackwire C210 and C220

The USB headset is automatically powered on when inserted into the USB port of the

computer.

Headset Features

2. Adjust the Headband

2.1 Lengthen or shorten the band until it fits comfortably. The foam cushions

should sit comfortably over the centre of your ears.

2.1

4 5

Adjustable Headband

Receiver

Headset Cord

Ear Cushion

Boom

Noise-Cancelling

Microphone

3. Adjust the Boom and Microphone

3.1 Rotate the boom so it is aligned with your mouth.

3.2 Shorten or lengthen the microphone so it is approximately two finger widths

from the corner of your mouth.

3.1

3.2

During a call, briefly press the mute button to mute the microphone. When muted,

the Mute LED will be lit.

To unmute press the button again.

Adjusting Volume

Muting a Call

Using Your Headset

Answering/Ending/Making Calls with Plantronics Software on

Softphone

To make a call, simply dial the number via your softphone application.

To answer or end a call, press the answer/end button.

For softphones not compatible with Plantronics software Check the Plantronics

softphone compatibility list at plantronics.com/software for the most current information.

If your softphone is not currently supported by Plantronics software, remote detection

and answer/end via the headset does not function. Pressing the call control button on the

headset will not function; you must answer the call from the softphone.

To increase listening volume, press the volume up (+) button. To decrease listening

volume, press the volume down (–) button.

To adjust the listen or speak volume of the softphone, please refer to the softphone

user documentation.

To adjust the speak volume of the audio device on the computer, use the Sound

and Audio Device section on the Control Panel.

Media Manager

Plantronics software provides user selectable options to manage the output to your headset

from supported media players when a call comes in and when it ends. The Media Player

feature is in the Preferences tab of the Plantronics Control Panel. Select

Start Menu>Programs>Plantronics>Plantronics Control Panel.

Problem Solution

I cannot hear caller. • The USB headset is not set as the default

audio device. Use the Audio settings

in Windows under Sounds and Audio

Devices to select “Blackwire C210/

C220” as the audio device.

• Listening volume is too low. Press the

volume up button on the headset.

Callers cannot hear me. • Headset is muted. Press the mute

button on headset to unmute the

microphone.

• Headset microphone boom aligned

incorrectly. Align the headset boom with

your mouth.

• The USB headset is not set as the

default Voice device. Use the Voice

settings in Windows under Sounds

and Audio Devices to select “Blackwire

C210/C220” as the voice device.

Sound in headset is distorted.

I can hear echo in headset.

• Lower the listen volume on your

softphone until the distortion disappears.

• Adjust volume on headset.

The other headset I was using to

listen to music does not work any

more.

• The USB headset will set itself as the

default audio device in Windows. Use

the Audio settings in Windows under

Sounds and Audio Devices to change

the device used for audio.

My headset stops responding

to button presses.

• When a PC goes into standby or

hibernation, the USB headset no longer

is powered on. Be sure your PC is in an

active state.

My headset does not work with the

headset I am using on my PC. (I cannot

answer or disconnect from the headset

call button).

• Check compatibility list on

plantronics.com/software to ensure

your softphone is compatible for remote

answer and disconnect.

• When a PC goes into standby or

hibernation, the USB headset is no longer

powered on. Be sure your PC is in an

active state.

• Be sure Plantronics software is installed

and running.

Troubleshooting

trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation

in the United States and other countries. All other trademarks are the property of their respective owners.

Patents US D540777; D540778

82874-16 (03.10)

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Tel: 800-789-4971

plantronics.com

For product support contact us at plantronics.com/support.

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