Plantronics Blackwire 5200 Series User manual

Blackwire 5200 Series

Corded USB Headset with 3.5 mm

Connection

User Guide

Contents

Overview 3

Setup 4

Load software 4

Fit 5

Adjust the headband 5

Position the boom 5

Adjust the boom 5

Basics 6

Make/take/end calls 6

Volume 6

Mute 6

Troubleshooting 7

Headset 7

Support 8

Icons Inline control LEDs Function

Call button Triple ﬂash green Incoming call

Double ﬂash green Call on hold

Solid green On a call

Volume up button Increases the listening volume

Volume down button Decreases the listening volume

Mute button Solid red Headset is muted

Overview

Power on your headset by connecting to your computer or mobile device via USB or 3.5 mm

connector.

IMPORTANT Ensure that your 3.5 mm connector is fully connected to the headset controller.

IMPORTANT Some softphones require the installation of Plantronics Hub for Windows/Mac to

enable headset call control (answer/end and mute) functionality.

Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.

Manage your headset settings on your computer with Plantronics Hub:

• Call control for softphones

• Change headset language

• Update firmware

• Turn features on/off

• View user guide

Setup

Load software

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over

the center of your ears.

The headset can be worn with the boom on your left or right side. For true stereo listening, wear

the boom on your left side.

Rotate the boom to align with your mouth.

Gently bend the boom in or out so it is approximately one finger width from the corner of your

mouth.

Fit

Adjust the headband

Position the boom

Adjust the boom

Headset call control is a software feature and dependent on a compatible softphone. If you have

not installed Plantronics Hub or do not have a compatible softphone, press the headset call button

first and then make/take/end the call using the softphone application. Download Plantronics Hub

for Windows or Mac atplantronics.com/software .

NOTE Inline feature support is not available when the headset is connected via the 3.5 mm jack.

Answer or end a call

Tap the Call button or use your softphone.

Make a call

Dial using your softphone application.

Redial

When not on an active call, double-tap the call button to redial the last call.

Hold

Double-tap the Call button to put a call on hold.

Listening volume

Press the Volume up (+) or Volume down (-) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

During a call, press the mute button. When mute is on, the LED is solid red. Modify your mute

settings in Plantronics Hub for Windows or Mac.

Basics

Make/take/end calls

Volume

Mute

I hear a high-pitched noise when

wearing the headset. • Ensure that your 3.5 mm connector is fully connected to the

headset controller.

I cannot hear caller. • Listening volume is too low. Press the volume up button on the

headset. and/or ensure that the volume setting on your computer

is set accurately.

• Your headset is not set as the default audio device. Use the audio

settings in your sound control panel/preferences to select your

headset as the default audio device.

• Ensure that your 3.5 mm connector is fully connected to the

headset controller.

Callers cannot hear me. • Headset is muted. Tap the mute button to unmute the

microphone.

• Headset microphone boom aligned incorrectly. Align the headset

boom with your mouth.

• Your headset is not set as the default Voice device. Use the audio

settings in your sound control panel/preferences to change the

input device.

• Ensure that your 3.5 mm connector is fully connected to the

headset controller.

The sound in the headset is

distorted.

I can hear an echo in the headset.

• Lower the listen volume on your softphone until the distortion

disappears.

• Adjust volume on headset.

• Ensure that your 3.5 mm connector is fully connected to the

headset controller.

When I use my headset with a

softphone, the headset call control

and mute buttons don't work.

• Make sure the softphone you are using is supported by viewing

www.plantronics.com/softphonecompatibility.

• If required to enable headset control (answer/end and mute)

functionality, ensure you have Plantronics Hub for Windows/Mac

installed. See Load software.

• Your mobile device may not support call control functionality.

Check with device manufacturer.

The other headset I was using to

listen to music does not work any

more.

• Your headset will set itself as the default audio device in Windows.

Use the audio settings in your sound control panel/preferences to

change the audio device.

My phone is not ﬁnding my headset

during a call or while listening to

music.

• When on a call or listening to music, make sure that audio is

routing to the desired headset by going to your settings and

ensuring it is defaulted.

Troubleshooting

Headset

Support

NEED MORE HELP?

plantronics.com/support

Plantronics, Inc. Plantronics B.V.

345 Encinal Street

Santa Cruz, CA 95060

United States

Scorpius 171

2132 LR Hoofddorp

Netherlands

trademark of Plantronics, Inc. All other trademarks are the property of their respective owners.

Patents: US 8,504,115; patents pending.

209253-06 (09.17)

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