Plantronics Blackwire 3300 Series User manual

Blackwire 3300 Series

User Guide

Contents

Overview 3

Setup and software 4

Power and setup 4

Load software 4

Fit 4

Basics 6

Make/take/end calls 6

Volume 6

Mute 6

Troubleshooting 7

Headset 7

Support 8

Icons Inline control LEDs Function

Call button Flashes green Incoming call

Solid green On a call

Volume up button Increases the listening volume

Volume down button Decreases the listening volume

Mute button Solid red Headset is muted

Overview

Power on your headset by connecting to your computer or mobile device.

•Via USB-A/USB-C connector

NOTE Headset call control functionality may vary in mobile devices.

•Via 3.5 mm connector (Blackwire 3315/3325 only)

NOTE Headset call control functionality is not available.

Plantronics Hub for Windows/Mac is an invaluable headset tool.

1Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.

2Using Plantronics Hub, manage your headset settings.

• Call control for softphones

• Change headset language

• Update firmware

• Turn features on/off

Adjust the headband

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over

the center of your ears.

Setup and software

Power and setup

Load software

Fit

Position the boom

This headset can be worn on the left or right side.

Rotate the boom to align with your mouth.

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Adjust the boom

Gently bend the boom in or out so it is approximately two finger widths from the corner of your

mouth.

Answer or end a call

Tap the Call button or use your softphone.

Make a call

Dial using your softphone application.

Redial

If not on an active call, double key press the call button to redial the last call.

Hold

Press and hold the call button for 2 seconds to put a call on hold.

Listening volume

Press the Volume up (+) or Volume down (-) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

During a call, briefly press the mute button to mute the microphone on the inline controller. To

unmute press the button again.

Basics

Make/take/end calls

Volume

Mute

I hear a high-pitched noise when

wearing the headset. • Ensure that your 3.5 mm connector is fully connected to the

headset controller.

I cannot hear caller. • Listening volume is too low. Press the volume up button on the

headset. and/or ensure that the volume setting on your computer

is set accurately.

• Your headset is not set as the default audio device. Use the audio

settings in your sound control panel/preferences to select your

headset as the default audio device.

• Ensure that your 3.5 mm connector is fully connected to the

headset controller.

Callers cannot hear me. • Headset is muted. Tap the mute button to unmute the

microphone.

• Headset microphone boom aligned incorrectly. Align the headset

boom with your mouth.

• Your headset is not set as the default Voice device. Use the audio

settings in your sound control panel/preferences to change the

input device.

• Ensure that your 3.5 mm connector is fully connected to the

headset controller.

The sound in the headset is

distorted.

I can hear an echo in the headset.

• Lower the listen volume on your softphone until the distortion

disappears.

• Adjust volume on headset.

• Ensure that your 3.5 mm connector is fully connected to the

headset controller.

When I use my headset with a

softphone, the headset call control

and mute buttons don't work.

• Make sure the softphone you are using is supported by viewing

www.plantronics.com/softphonecompatibility.

• If required to enable headset control (answer/end and mute)

functionality, ensure you have Plantronics Hub for Windows/Mac

installed. See Load software.

• Your mobile device may not support call control functionality.

Check with device manufacturer.

The other headset I was using to

listen to music does not work any

more.

• Your headset will set itself as the default audio device in Windows.

Use the audio settings in your sound control panel/preferences to

change the audio device.

My phone is not ﬁnding my headset

during a call or while listening to

music.

• When on a call or listening to music, make sure that audio is

routing to the desired headset by going to your settings and

ensuring it is defaulted.

Troubleshooting

Headset

Support

NEED MORE HELP?

plantronics.com/support

Plantronics, Inc. Plantronics B.V.

345 Encinal Street

Santa Cruz, CA 95060

United States

Scorpius 171

2132 LR Hoofddorp

Netherlands

trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any

use by Plantronics, Inc. is under license. All other trademarks are the property of their respective

owners. Manufactured by Plantronics, Inc.

215239-06 01.20

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